AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Jan2016, service call was made to ATT Uverse because the Internet stopped workingWas told that it was my modem and that they would send me a new one and send out a technicianUpon the arrival of the technician, it was found that it was not my modem(which is owned by me), but an outside issueThe new ATT Uverse modem was returned to ATT Uverse on Jan30, 2016, through The UPS Store per ATT Uverse, and I can provide the receipt, with the reference number and tracking number They received their device, but I am continually charge the $fee that they now place on the leasing of their modems, which I am aware that they switched to in I do not have their modemTheir records show this because I've been told by customer service that they can see where it was returned and receivedA

I was paying $for phone & internetOctpaid $Nov$I called told them wanted to suspend phone servicemin on the phone times & noth I was paying $for phone & internetIn Octpaid $Nov$I called times and told them I had enough and wanted to suspend the phone serviceI just wanted to keep internetBoth times after minon the phone explaining the situation, I was transferred to another person and they wanted me to explain the whole situation again.I don't have the energy or the time to play their gameI just want to know if I can keep the internet service alone and for how much

I tried to do the BOGO plan and was lied to by the agentI put the new number on the AT&T Next like she told me to and apparently I was suppose to get DirectTV was never told thatNow I am stuck with paying for both of the phonesI spoke with multiple agents and including the manager at the store Chris ( [redacted] ) and got nothingI feel like the agent should take ownership of this situation but haven't heard anything from herBasically was lied to and AT&T said it was my fault

After numerous phone calls.They have yet to correct a billing errorI keep getting lied told it will be fixed in weeks.Its been over a month I am being charged for some equipment the ATT technician took on I have called numerous times and have been told it cant be fixed until my next bill is generated, I was told in to weeks twice and then I was told when billing cycle endsMy billing cycle has ended and I am still being charged dollars that I do not oweI'm sick of calling these people who one are not in this country and cant help me no more than the script they have been given to readI'm sick of every time I call I'm being told a different lie as to why It hasn't come off yetThis last time I was promised it would be fixed in hours and well its still thereI was even told to just pay it all and when they DECIDE to credit it back, I'll have a credit on my account!!! Wait!! What?? I even asked what was the amount I owe without the bogus equipme

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For the past year I have been dealing with very poor internet connectionThe service I am getting is definitely not at the speed I'm billed forat least twice I've called and complained about the slow connection speed causing me to not be able to use my internetUpon discussing this with AT&T, the best they could offer was a $discountI explained to them that this wasn't acceptableas my service has been below the speed I'm billed for since FebruaryTwice they've sent a technician out to work on the problem and it has never been resolved Product_Or_Service: High Speed internet Order_Number: n/A Account_Number: XXXXXXXXX

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrThis issue is reference combined billing with ATampT for INCONVENIENCE Refund Customer Service Directv Two Year Contract April X XXXX and BillingOnce I bundle with ATampT JuneJuly phone and internet service which ATampT promised that my Directv TWO YEAR contract would not change but it did instead of PLUS ROUTER BOX FEE Directv told me March XXXX XXplus tax and that I WAS OWED MONIES BACK FROM JULY I was always asking by phone Customer Service and The Loyalty teams ATampT and Directv for months why my [redacted] so high They just said it was correct with refusing to allow me to speak with a MANAGERMarch of finally was PROMISED AN INCONVENIENCE REFUND OF PLUS ON A VISA CARD the first week of April no later than THE FIRST WEEK O Product_Or_Service: Directv then Bundle with **

Promised a standard rate multiple times, but continued to raise my rateWhen I cancelled was told I did not owe anything, but received a $bill I entered into an agreement with AT&T/Direct TV in March of I had a new customer rate for my Choice packageWhen my entry rate expired I called in Dec of to see if there was anything we could doI was told they could give me a rate of about $80/month for the duration of my contractThat did not last longI called again in Feb of (Confirmation no: RXXXXXXXXXXXX and XXXXXXXXXX) and spoke to [redacted] (agent no [redacted] She said they would get me back to what I was originally payingThat again did not last longI called again in April of and talked to [redacted] (Confirmation No: XXXXXXXXXX)Though I explained that he was my third call and I had been promised $80, he said that there was nothing he could doHe confirmed for $114/mo (plus tax) for next months starting May Unfortunately, that also did not last longI

On May 2nd I called about my *** Needed to fix wireless charges Employee escalated to supvto call in hrsCalled back on 5/still not fixed On May 2nd I called the unified billing spoke with [redacted] employee ID [redacted] regarding my bill The cell phone portion looked incorrect I didn't see the right cell credits for the dates on April 3-April for lines He agreed and was escalating the call I was promised a call back in to hours and never got one So I called again on 5/and was transferred to a lady whom after an hour determined my insurance on three lines was mysteriously cancelled was offering a credit and to add insurance So that was a new problem Not only did I not have insurance but if it did cancel back in March I never received a credit for the month I was charged on my bill So that was a second issue I also noticed that we couldn't seem to understand eachother There was a credit to my equipment charges that I believed was phone per line c

Since September we have had numerous outages of AT&T phone and internetIt has been very disruptive of our business I never did get any credits for such poor service We planned on opening another shop in the airport and I called AT&T late July to set up the service to begin Aug It was to be added to our existing bill with AT&T as it was in the same building On AugI called to cancel this setup, as the lease did not work out and we decided not to open the other shop Nobody had any records pertaining to setting up the new service, so we could not cancel it I called days in a row and still could not get help cancelling this serviceFinally I was told it was never scheduled and to not worry about it Aug arrived and we received the modem for new service I immediately called and we were able to cancel this service Sept bill arrived and the new phone lines were on the bill Our regular bill runs $287/mo and this new bill was $ I called and was to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T Uverse representatives contacted me regarding a collection account that was established under my name by my ex-wife, [redacted] Prior to our divorce, [redacted] and I had Uverse service at [redacted] XXXXXI moved to [redacted] XXXXX in January 2012; our divorce was finalized later that same yearAt some point, this account was transferred without my consent to [redacted] ***, [redacted] XXXXX, an address at which I have never residedI became aware of this outstanding debt when contacted by Uverse collections on 2/13/I explained the situation and the rep attempted to call [redacted] but subsequently informed me that I would still be liableI requested arrangements and time to personally contact my ex-wife but I received another collectio

My problem is this: I've contacted AT&T at least months in a row concerning our business accountI spoke to more than one personMy complaint is concerning customer service issues as well as billing issues I was told that my bill would be no more than $a monthI was told that the bill had gone up to $50, but that I would receive a $discount for twelve monthsMy bill arrived at $for last month and this monthThe customer rep said that my contract has expired, so the bill went upSo I explained to the rep they always called me when the bill was about to expire and we renewed at the same priceBut this year they just more than doubled my bill Product_Or_Service: business phone Account_Number: [redacted]

Bait and Switch A representative came to our house offering U-verse and InternetBeing that we weren't really happy with our cable service, we invited her in to learn the detailsShe offered free install, free equipment, $Visa card along with changing and bundling our phone service including a free upgrade for of our phonesWe mentioned that our phones weren't eligible for upgrade but she said it didn't matterShe said she was sent out with this sales package and was authorized to do the upgradeAs she was setting it up, they were having difficulties doing the upgradeI said I wanted to hold off until they had it cleared up, but she called her supervisor and assured us that it was taken care of right thenThey hurried out the next day and hooked everything up and unhooked all of the cable boxesI called the sales person right afterwards to find out where we were on the upgradesShe said she would have it by the next dayTwo more days pass and I haven't heard from her a

at&t has done several cancellations on setting up and regaining my previous phone number,they convinced me getting a temporary number while my actual business phone was in process to get set up as a business account for better service. My phone number has not been regained since, a week later to be exact,rescheduling after reschedule. if for some reason my number is not regained, I will loose all my investements on business 2000 business cards and street signs. I have two accounts with this company but with this issue ocurring and bad service, I will terminate all my accounts and will never open anything with at&t.

Consumer moved and notified at&t 2 weeks prior. Trying to get an internet installation for over a week now and all she gets is lied to about the installation dates and times. This has been going on for over a week and it is getting very frustrating that she can't get no service. They are supposed to be over here today between 9am & 10am and no phone call or email or nothing. Account_Number: [redacted]

Since July I have been contacting AT&T because my service is not working properly, have had about 5 technicians out to my house and to no avail. Since July I have been contacting AT&T because my service is not working properly. I have had about 5 technicians out to my house and the issue still exist. I have requested a manager come out because everyone who come out tells me something else, but to date here has been none. I am at the point where I am currently looking into changing to another provider which is a shame because I have AT&T Uverse (landline, tv and internet) and wireless. But I cannot continue to pay a bill for a service I am not receiving. As someone who works for a law firm, it taught me to and I did collect proof. I have shown them the proof of the speed tests results as low as below 10 (no matter what time of day even 2am), photos of message "uverse signal has been lost" and the time stamp (today's example 2:35pm, 2:37pm, 2:41pm and 3:16pm). They said it was due to an

I have an improper install and no one will correct this improper install and service that I paid for I hope AT&T does not treat anyone the way they have treated me On April 22nd, we placed an order for ATT Uverse, with static ip addresses and DirecTv service We scheduled our install for May 2nd, techs from ATT came out to do my install on May 2nd, During my install the tech told me they would have to put my dish in my backyard on a pole I was told this was included with my install I was then told that neither tech had a pole for the install or concrete to put it in So they used a non penetrating mount with cinder blocks in my back yard I was then told that someone had to come out from diggers hotline and mark my yard I was told they had days to do that Then they would be back within days to mount the dish and bury the cable I said ok as I understand this Around May 9th I started to migrate my equipment from Time Warner cable inte

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife passed away last May, our tv, internet, and cell phone are all in her nameI started by going to my local att store in magnolia txI provided them with the death certificate and all the paper work requestedAfter hearing nothing for day, I called the storeI was told they did not have the correct fax number to summit the paper workThey offered no other solution than to call customer serviceAfter contacting customer service I was under the understanding that everything was switched to my nameThat has not been the case, I now two accounts assigned to my addressMy deceased wife and I both have accounts tied to my addressIf I don't pay both they will turn my service offI have tried everything possible to resolve this issue with no luckPlease help Account_Number: XXXXXXXXX

When I called AT&T in April of 2016, I asked to have my bill split from Direct TV due to the confusion over who was shutting services offI was told my account would be credited 55USD and that my U-verse would be 25USD instead of 67.67USD, which is what it was after the bill was split I have recieved my bill in the mail, and what I was told would happen with my account did not happenAnd when I spoke with AT&T, they said there were notations on the account, but that nothing had been done the last time I spoke with them in April, on the 22nd Account_Number: XXX-XXX-XXXX

I was charged a one-time fee for a internet installation and was never informed that a charge would occur even the technician himself never said that there will be charge and when I talked to someone over the phone they never informed me of a one-time charge for internet connectionWhen I finally talked to an agent she said I had two outlet installed which I only have oneThe tech never turned my computer on I had to connect it to the internet myselfThen when I call AT&T they say it's not disputable which I don't understand why not when I never was told ahead of time theee can be a one-time charged and they charged me twice for something I do not have twiceNow I'm stuck with a extra $bill for something I shouldn't have to pay for and all the agents act like they don't know anything and transferred me to different departments Product_Or_Service: July 6, Account_Number: [redacted]

I have several complaints with my service: I agreed to a one year contract, over the phone at $ They tried to talk me into a two year contract but I refused and I know they record these phone calls, but they are once again telling me I signed up for over a two year contract They are also raising my rates, which I also told the customer service representative that I would cancel my service If they raised my rates I have recently moved and the internet connection is unsatisfactory I have called at least three times over the past month, had a technician service the home, and although they have promised it will work by: reconnecting devices, unplug router or reset the router, none of these methods have worked Each phone call has lasted over an hour, with multiple transfers I have recently complained about being charged for four DVR, even though we only have two We have not been refunded and I am currently waiting for a call back from cancellation ser