AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi, I spoke with *** customer services the beginning of May about internet services they confirmed that the services would take to daysIt has been weeksThey told me Iwould be able to hook it up myself once the equipment arrivesThe cords came and I had difficulties with the products I contact customer services and spoke with different representativesThey are telling me that my modem is not compatible which in the begiing someone told me it would work and that was the reason for me not ordering a dhl deviceNow they telling me I need to pay 100$ plus shipping and handling for their products which was never stated in the beginning when I which to their companyI haven't had services with the internet in my home over weeksMe and my daughter uses internet for school and work related

I HAVE BEEN AN AT&T CUSTOMER SINCE SEPTEMBER 2017, AND EVERY EXPERIENCE I'VE HAD WITH CUSTOMER SERVICE, SINCE SIGNING UP FOR NEW SERVICE, HAS BEEN A NIGHTMAREI HAVE CALLED AND SPOKEN WITH SEVERAL PEOPLE DURING ONE CALL, AND RECEIVED CONFLICTING INFORMATION FROM EACH PERSONWHEN ASKING TO SPEAK WITH SOMEONE IN MANAGEMENT/SUPERVISOR, THE ANSWER IS ALWAYS THAT THERE ARE NO SUPERVISORS/MANAGERS AVAILABLEI ASKED SEVERAL TIMES FOR THE PHONE NUMBER TO CORPORATE, AND WAS TOLD THAT THEY DID NOT KNOW THE INFORMATION FOR CORPORATEEVERY SINGLE PROMISE OR PROMOTION THAT WAS OFFERED WHEN I SWITCHED FROM A DIFFERENT CARRIER, WAS NOT HONOREDI HATE THE DAY I SWITCHED MY LINESMY FAMILY (MOM, SISTER, BROTHER, AND SISTER - IN - LAW) ALL USE AT&T, AND WE ARE GOING ALL LEAVE ASAP!!!

This is the worst phone company hands down! I should have read all the reviews before switching from Spectrum prior to taking the plunge because AT&T has lived up to it's negative reviews
As a small business we are in the process of moving to a new area that Spectrum could not service From the word go, an AT&T rep stated that they would have no problem assisting with the transition to AT&T I was assigned someone named Camille C*** who wold be our to go to person and everything seemed to be in orderBoy were we wrongFirst off AT&T could not port our current numbers and it t*** a month for someone to finally say soWe were told that they could only provide us with new numbersAnd that was just the beginning of our troublesSpectrum called to state that one of our lines had been ported over to AT&T after being told by an AT&T rep that this couldn't be accomplished This happened to be our main line When AT&T was asked, they stated they did indeed own the line but it could only be a remote call forwarding line as AT&T would not be able to make it a land line Being desperate and not wanting to interrupt any business calls, I agreed to have the a line remote call forwarding lineLittle did I know the line was call forwarded to some other number that we did not know of and for two business days, we went without the main line working and only God knows where the lines are forwarding to
As I write this review, I still do not have the line working and am bleeding business given the nature of our business
The customer service reps have no idea what they are saying and each gives a different responseI have been put on hold for almost an hour knowing full well they were not even trying to help only to be given a nonsensical response that did not make any sense I have spoken to numerous customer reps, transferred to multiple departments and kept on hold with no solution in sightI have patient's, employees, hospitals that need to reach us regarding patients and multiple other people that call that main line which forwards to multiple other lines and for it to be down even for one hour is detrimental leave alone going on days!
This is definitely the worse case of poor customer service and technical support I have ever seen and join the thousands of people who have had such a horrible experience with this company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I arrived home from work my DirecTV service was interrupted I then contacted DirecTV at 6:p.mand was told that my services would be restored today as long as I paid $hours at a *** service store instead of going to Walmart and I stated I would pay the remaining balance of $I then stated again to the representative his name was *** or *** will my services be connected today as long as I go pay the $he said yes it will be connected in minutes to hour I said okay I paid the $at an AT&T store and my services was not connected when I got home I then contact the AT&T again and was told they could do nothing about it that was Miss information I requested on multiple multiple times to speak with a supervisor and I was told no there's nothing that they could do I repeat

Now that AT&T owns Direct TV the customer service is the worst I have ever seenNo one knows what they are doing and you need to go the cancellation department before you get anyone that can actually help youNo more English first customer service and the language barrier is obviousEven if you want to cancel you get horrible customer serviceI truly regret giving them my Internet, cell phone, home phone and Direct TV businessi plan moving everything over to other companies

This company has lied to me regarding my billThey constantly adds hidden costs and have aweful customer service Months after I canceled with them, they are still trying to bill me despite having already paid down my bill

I have no energy left to fight with AT&T billing dept because I think that it is pointless of trying to get this error fixedThis has been going on since 12/and now it is April I have spent countless days and hours on the phone in hopes of correcting a billing error which was made by AT&T I normally pay around $per month, the bill skyrocket up over $1, They charged me for a wireless phone that I do not have and there is no wireless account but I continue to get chargedLast month I received a credit which was not enough of $$only to find this month they charged me another $ I've never had a wireless account with them, I have Sprint I believe the entire billing support team needs training or better yet get fired I would love to give them a "0" zero on the rating scale

This is such a horrible company! AT&T does not fix an issue they just send technicals to divert you from fixing the real problemI requested to cancel my acoouny back in April and in August I still have to deal with unauthorized fee of $processed on my accountI am so furious especially because I spoke to someone who assured me that this would not happen as I sent in my equipmentWhy am I being charged this fee??? I have told everyone I know and I will continue to spread the truth about this horrible company!

This is an abbreviated story of my experience with ATT/Direct TV from Sept to Present I have a page detail document of every phone call, service call, etc if you're interested You can reach me at ***@gmail.com
From to Sept I would get ERROR CODE was on all my TV's for long periods of time After phone calls to customer service and waiting on the phone for a total of 5+ hrs (combined total) I had no choice but to sign up for the month Service Protection Plan @ $7.99/month in order to have a technician come to my home Appointment set for September between 12-PM
On Tuesday, September the Direct TV technician came to the home The extent of his diagnosing the problem was jiggled a few wires The television came on and he assessed it was a loose connection, though I had previously made sure all connections were secure & tight There was no other diagnostics performed That evening I again received the error code on all our televisions
Call the following morning and was set up with the next available Tier service call for September between the hours of 12-PM(Case pin ***
September the Tier technician (Michael) arrived The technician undid the cable to the server He said the cooper connection was warm and blacken He spliced a new connection to the cable and went outside and checked the cables in the exterior AT&T box The television came back on The technician noticed the satellite was not installed properly and added a supporting bracket to bring the satellite installation to code
From September to October, I would get brief periods (3-seconds) where the television would give the error code messages of &
On October Direct TV did not function & I again received the error code on all our televisions I called Joe @ the case management number (800-442-1635) I was given and was scheduled for another Tier technician service call with a supervisor for Friday, October between 12-PM (Case pin ***
On October, Friday I arrived home before the scheduled arrival of the technician I turned on the TV to find it working The Tier technician (Michael) & supervisor arrived Since the TV was working, no diagnosis was done and they left
On October, Saturday during the game of the World Series, 9th inning with the bases loaded (I'm serious) I again received the error code on all our televisions I again called the case management number (800-442-1635) and was now scheduled for a Tier technician service call for Tuesday, October between 12-PM which was the earliest they could come out (Case pin *** NOTE: Missed game of the World Series which every sports writer I've read said was the best World Series game ever played
On October, Tuesday I arrived home at noon to await the service call The technician did not come until 4:PM outside the GUARANTEED noon to PM service appointment timeThis technician was methodical and was actually performing diagnostics on all the equipment Problem identified & fixed, but because of the late arrival, I missed taking my year old grandson out trick-or-treating
The next day I called Direct TV customer service to see how I could communicate my Direct TV experience and seek reasonable compensation After talking with several agents, I was eventually connected to Justin with the Direct TV Loyalty office (877-999-1083) He asked what I thought was a fair compensation and I replied:
Compensate the cost of taking vacation PTO for the 1st2nd & 3rd service calls that did not resolve the issue I provided my hourly wage and it figured to be $ [day - hours each day of vacation time taken @ my hourly wage of $(x x $= $747.45)] OR I believe one year of free Direct TV - Premium Package would be fair & reasonable compensation
Also, not meeting the GUARANTEED technician arrival time of 12-PM on October and missing taking my grandsons treat-or-treating evening should have some merit
Justin said he could not authorized that and would pass the request to higher headquarters Justin provided me with the reference number #X-XXXXXXXXXXXX and informed me I should hear back from Direct TV management / higher headquarters within 7-daysNot hearing back after days, I call on November and was instructed to file my complaint via certified letter to the AT&T Corporate Office Not hearing back for MONTHS, I call Direct TV Loyalty office to inquire about my case #X-XXXXXXXXXXXX on January They informed me the case was still open I used the 'Chat w/ATT' on January and talked with Manilyn D She too informed me she could do nothing
I think I can say with some confidence I being blown off by ATT / Direct TV
Feel free to email me if you'd like to read my detailed account (pages) of my dealing with ATT / Direct TV
***@gmail.com

Terrible service at zip code BAD phone serviceLocal electric company opening new services for phone and internet services and very much welcomed

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 112/16/Sales Agent*** was canvasing the neighborhoodAt approximately 7pm knocked on our doorAfter much discussion&clarification of the services &contract we decided to sign up for combined AT&T &Direct TV servicesContract states we'd receive a $200visa card & the total estimated monthly charges would be plus tax for tv,internet&phoneAfter free installation on 1/all promises ended
$visa (with no notice of amount change) was able to get $credit to bill after an hour of waiting, transferring &excusesFirst bill $called and had to haggle for another hour for $30credit *** Next called again transfers and disconnects from 10:41am-12:21pm got bill corrected (***,***,***,***,***,***,***.Finally assured bill would not be more

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 10, we were contacted by a Sales Rep for At&t and offered to lower our business phone costWe signed for the lower phone lines and U-Verse They billed internet on both the U-Verse bill as well as the business lines bill At the same time the business lines were no longer working with the elevator and door entry call back With this being a senior living apartment community this poses a danger to the residence The office manager and myself (corporate office) call no less than times to schedule someone to come and fix this There have been NO technician out to the property to fix this problem Then on this months bill we were charged a line cancel fee which was not disclosed on the quote I feel like we were victims of the Bait and switch on the price, and we were d

At&t has refused to remove cancelled services from my monthly bill
I removed HBO/Cinemax from my bill on September 2, When I received my statement on 9/14, I was still being charged for HBO/Cinemax so I called customer serviceThe representative informed me that I had removed the service during a billing cycle and that it would not appear on the next bill
I received the next bill on October 14, and I was still being charged for HBO/CinemaxWhen I called, I was told that it takes to billing cycles for it to be removedThis cycle has continued for monthsI have called on November and December because the charges still have not been removed from my billI have spoken with a manager who assured me that the charges would be removedHowever, I just received my January bill and I'm still being charged for HBO/Cinemax and I'm tired of wasting my time calling customer service because they obviously cannot resolve the issue

AT&T has the worst customer service I have ever dealt with.on the phone and chat lineAT&T added services that I did not request and I was told previously that my bill will not increase, it did a month laterI requested a copy of the chat and they were never sent, since I was kept on for over minutes the first time and over minutes the second timeThey did like my comments and the time I was kept holding, they choose not to send itShame on AT&T for prying on the Elderly and military veteran, they have no conscious, by over charging us and adding services that were not requested

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a AT&T Internet where I paid $a month for MB service At the end of my month agreement, I called AT&T and signed up for a special with 100MB service that would continue with a payment of $a month I did not even want or need 100MB I only switched to keep my bill at $ However,I was billed $a month for three bills now (and continuing) I talked to *** from AT&T on 8-19- He assured me it would be fixed on the next bill I talked to *** on 9-18-and she assured me it would be fixed (billed at $a month) on the next billThree months later, it is still not fixed

I contacted an agent for help with signal issues, but the agents hands were tied regarding this issue of poor signal at my houseI mean, it's not like he could authorize a new tower or booster close to my homeThat being said, the agent was very polite and expressed understanding of my frustration and concerns (even though he could do nothing)I'll be switching back to Verizon shortlyThis is intolerableThis is a horrible experienceAnd "nothing can be done" is never good enoughShame on you AT&THis only offer of help was "download this app and log your complaint."

The worst customer service ever!! Just stay away from them, I left their phone service years agoAnd now I regret that I have their Internet service! But now I stuck in a contract

I've had internet service with ATT for a while now and it was always slow and never met the expectations I have with ATTIt started getting worse for the last monthsI tested speeds at and less when im supposed to be at which I pay over $every monthCalled and tried to resolve thingsSent a tech over, but nothing was done to address the situationThey just replaced my box, and stillSame horrible connectionI feel as though I've been scammed of my hard earned moneyIt was also never Unlimited which they promised when I first started servicesTheres a data cap all this time which they never explained beforeI'm appalled
Account_Number: XXXXXXXXX

Waited for days for installation of service Still no service No technician showed up or even received a phone call No other internet service available in area, otherwise would not be waiting

Service Type: Residential ServiceAccount: fraud acctAccount: fraud acctReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0At&T did a hard credit pull on me and I have never had service with this company I checked my credit report and there was at&t The hard credit pull was done in 1/per my credit report