AT&T

There was a promotion last year that if we moved to UVerse, we could purchase iphone 8s at 50% off We took them up on this offer and upgraded my iphone to an and purchased phones/added lines for my two nieces There was an issue at the store and they did not effectively enter the discount code I have been working ceaselessly with multiple customer services reps both on the phone and in the store for months now Everybody confirms that the problem is fixed, but it definitely is not Meanwhile, I have no choice, but to continue to pay double the cost for the phones
When AT&T offers you a too good to be true promotion, DO NOT BELIEVE THEM! This error is costing me $350/phone for phones - $1,050!!!! I am powerless to correct the error and nobody at AT&T seems to care or have the integrity to make this right

I placed and order with a AT&T agent to switch from Uverse to Direct TV and my order was cancelledNow AT&T will not honor the order I was quoted
On May 10, through a chat conversation, I asked an AT&T representative a quote to switch my bundle from Uverse & Internet to Direct TV and InternetThe woman gave me a quote and I asked her to place the orderShe schedule the installation for 5/11/from 1p-4pI took the day off from work to have the work doneOn 5/11/16, I called at 12p to try to narrow down a time for the technician to come, and I was told the order was cancelledI asked why and the other chat agent could not, or would not help meHe asked me to call Direct TVAfter hours of being re-routed and call drops, an agent advised me that what I was quoted was all wrong and does not exist and the order could not be honoredUp to this point I kept advising everyone that I had the quote in writing with the confirmation number of the orderThe original agent that a

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I WAS CHARGED FOR NBA LEAGUE PASS WHICH I DID NOT SIGN UP FORI ATTEMPTED TO HAVE THE PACKAGE REMOVED FROM MY BILL, HOWEVER THE CLAIM WAS DENIEDI CANCELLED SERVICES AFTER THEY WOULD NOT REMOVE THE CHARGESATT SENT MY ACCOUNT TO COLLECTIONS, I ATTEMPTED TO CONTACT ATT TO GET A RESOLUTION AND AFTER OVER MINS ON HOLD AND BEING TRANSFERRED TIMES I WAS TOLD TO CALL BACK IN THE NEXT DAY OR TWO IN ORDER TO POSSIBLY GET SOMEONE WHO CAN ASSIST ME

Regarding my business phone systemQuoted 30% lower rate two months back when I was possibly switching services, applied it for one month and then retroactively raised my rate to an even higher than I was paying for my business phone service after years of loyaltySpoke to loyalty / retention department today, they said said they cannot honor the new low rate they quoted months earlier and that rates can just change constantlyI will be cancelling service and using SpectrumThey also refused to put any discounts or better rates in writing and email, fax or mail them to meFeel very mislead after all this time with them

Hello!
I had initially thought about filing a complaint with the Revdex.com but since the goal is remediation for that process I have determined that severing any current relations is much better offI confidently feel that any remediation would be only a band-aid
AT&T uses many of your typical marketing strategiesThey give you a great temporary deal and then prices go wayyyyyy upOnce they go up it is very difficult to cancel, they continue to give you better deals until you stayEven once you get transferred to the cancelation representative they again try to keep you and sell you something even if you don't need or want it
Today I was told that my contract expires in the year and I have to pay a $cancellation feeI'm lucky it is only $The concerning part though is I have known I will be moving for some time and have been very diligent and as careful as process (beyond a degree reasonable attention to detail) and they are still telling me I have a contractI have tried to ask every single time or verify online before ordering anything that it would not extend my contract, yet somehow it hasIf a reasonable person puts a reasonable effort in to making sure a contract isn't extended and it still gets extended then there is something wrong
Today I was also told I can't cancel until days before I moveI'm relocating and initially tried to relocate the services but then a $fee popped upI was told that they would do everything possible to get that fee to go awayIn the end though the only way to do that was to upgrade to services I don't want or needI doubt there is truly a cost of $to relocate the modem and what notTo me this seems clearly to be an attempt to force you to upgradeDon't worry though, only when you threaten to quit will their cloud of smoke go away and then surprise, they are happy to keep you as a customer and waive the $fee! Once again this is a terrible marketing strategy!!!!
Sadly, it sounds like most experiences with competitors are equally terrible
The games these companies play are complex and no reasonable person can understand anything they doI'd value a company that has relatively straight forward pricing that increases at the rate of inflationHaving a constant cost to something (not a year promotion and then pay double) is unreasonable for most people, why do you continue to use that strategy? I think many customers would stay long term if you were dependable
In the end, I think that all cable/internet companies are probably equally terrible on the customer service/customer acquisition/customer retention side of thingsOverall their service is good and the price occasionally refillIt's the marketing games that are played that just destroy the respect most have (reference: 93% negative reviews on the Revdex.com with over 21,complaints.)

When I moved in to my current apartment we tried to get uvers into our place and when the technician came out he said he was unable to install it due to the build of our building he suggested to call them and cancel the order in which I did when I spoke to the representative everything was taken care ofThen I started receiving bills from them for a service I never had I have tried multiple times to get this issue straighten out and every time I am told 'there's nothing to worry about itSo now I am receiving a collection letter from themThis has been an on going battle now of year
Product_Or_Service: AT&T uverse
Account_Number: XXXXXXXXXXXXX

After paying off our phones, AT&T told us it would take 24-hours to process and unlockAfter that time period? NothingWe called again and they said it would take another 24-hoursThat time has passed again and we called again"Try again tomorrow." What? This has already cost us more than $because of the delayThis is the worst customer service I've ever seen and I've lived in a third world country for christ's SakeThey probably know by now we're trying to switch carriers and are trying to squeeze as much money out of us by delaying as much as possibleScum

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I terminated my AT&T U-verse service and returned all required equipment on 8/31/I was promised to receive my refund of my overpaid bill of $within 4-business days after the receipt of my returned equipmentI have chatted and called AT&T several times (9/22, 10/4, 10/Each time the person told me that my refund it on its wayHowever, I am still waiting for a check and have not received anything as of today
If I were to just be one day late with my payment, AT&T would turn off the service but AT&T sees itself to be entitled to withhold my overpaid amount for several months not days or weeks!! It's been almost months nowThis is unacceptable and I hope by speaking up, this will be noticedThis is not fair but a very common business practice it seemsOnce one parts with

Not receiving the service I pay for, the internet service is so horrible it can't support the direct TV on demand and constant interruption while watching regular channelsCellular phone service is also horrible, I feel the AT&T are in breach of contract for not providing reliable service
Product_Or_Service: U-verse internet, noble cell service, direct tv

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is with the customer service of *** and I am listing headquarters as the complaint location because I do not know where there new service sales is locatedThe issue I have with the customer service is their sales team lying to customersI called on January to order new land line phone service for my home in Elberton Georgia and spoke to a lady named ***,(she would remember me because I hung up on here after she continued to try to upsell me after I had made it clear that I only wanted a land line for my security system at this time and she called back to finish the sale)she gave me the phone number and cr and everything and told me the phone would be turned on JanuaryI called and scheduled my security system install for FebruaryI proceeded to trav

I ordered a bundle with their internet and Directv cable servicesDirectv technician came out the next day, and informed me there was too many trees near the house to install the cableThe same day I canceled all servicesOn seperate occasions I've called ATT and had to "cancel" againIt's now been weeks and still no refundDo not recommend this service for anyone

AT&T IS UNFAIR IN THEIR PRACTICESWE WERE CUSTOMERS FOR U VERSE AND WHEN WE TRIED TO CANCEL THEY WERE RUDE AND THREATENING US WITH MORE CHARGES(WE WERE NO LONGER UNDER CONTRACT AT THIS TIME.) THEY SAID IF OUR EQUIPMENT WAS NOT BACK ON A CERTAIN DATE, WE WOULD BE CHARGED $FOR EACH RECEIVER WE HAD (WE HAD FOUR) WHEN ASKED HOW WE GO ABOUT RETURNING THEM, THEY SAID THEY WOULD SEND A LETTER TO TELL US WHERE TO RETURN THEM AT A UPS STOREWHEN THE LETTER DID NOT ARRIVE THE DAY BEFORE THEY SHOULD HAVE BEEN RETURNED, WE CALLED CUSTOMER SERVICE AGAIN - SHE STATED THEY DO NOT SEND OUT LETTERS FOR THE RETURN OF THE EQUIPMENT AND TOLD US HOW TO RETURN THE EQUIPMENTWE FELT THIS WAS A PLOY TO GET MORE MONEY THEN WE HAD ALREADY PAID FOR CANCELLING SERVICEIF THAT WASN'T ENOUGH WE ALSO HAD CELL PHONES THROUGH AT&T, WE DECIDED TO GO WITH ANOTHER CARRIER AS WE WERE NO LONGER UNDER CONTRACT WITH THE CELL PHONES EITHERSO WE WENT AND FOUND A BETTER DEAL WITH NO CONTRACT AND TWO DAYS AFTER PURCHASING PHONES WITH A DIFFERENT CARRIER, I CALLED MY MOTHER WHO HAS BREAST CANCER AND SHE STATED SHE HAD BEEN TRYING TO CALL ME BUT THE CALL WOULD NOT GO THROUGHWE TOOK THE CELL PHONES TO THE STORE WHERE PURCHASED AND THEY FOUND AT&T WAS BLOCKING OUR INCOMING CALLS BECAUSE WE HAD KEPT OUR SAME PHONE NUMBERSWE ULTIMATELY HAD TO CHANGE OUR NUMBERS AS SO THEY WOULD NOT INTERFERE WITH OUR COMMUNICATION ISSUES ANY LONGERWHAT HAPPENED TO FAIR PRACTICETHIS COMPANY IS GOING TO THE DOGS

The sales rep mislead meI have the chat transcriptThey admitted I was given incorrect information but will not do anything about it

I signed up for UVerse+Internet with AT&T by a representative names *** who sold me on the service and promised me that I was going to be getting a $BJ's cardAfter over months, several phone calls to AT&T customer service I was told I was not eligible for itI called the retention department from AT&T about week ago, and once again they have promised me a credit of $on my account for the "misunderstanding"I was told by the *** (employee number XXXXXX) I was not eligible for that credit eitherI requested to speak with a supervisor since he was very rudeHe refused and put me on hold for minutes and after that, *** hang up the callThe other issue I have, AT&T charged me for a service that I do not have in advance and they are refusing to adjusted the billI was also told, they were going to listen to the call (since they record every call) of when Angel (which I have his contact information) promised me the *** card
At this point, I need to cance

We called to set service up 6/15/ I have all the peoples names and dates I have spoke with thru today, 9/16/ We had a horrible buzz on the phone, which I have a recording of, showing my phone, until mid August They are trying to charge me an extra $PLUS late fees! I hae talked with numerous people, again each time writing them down, with assurance of credits being made Even spoke with a "Maquis" in billing on 8/3/who assured me no charges for the service until fixed, giving me a direct line of 877-999-for which I tearfully thanked him Ha! That's just a generic number for billing! The next time I called I got the run around again! On 9/we were disconnected! Don't know how long it had been off as we only use for emergencies since our parents are elderly! Are you kidding me! Called and talked with "Roland" who stated "I'll pay the $ That will be my quota for today Just pay the $to reconnect it." Which I did Back on 9/ Service good, no buzzing since fixed Got on line today to find out STILL NO CREDITS and now they are charging us LATE FEES!!!!! Called today, 9/and spoke with a "Venus" who hung up on me! Called back to get a "Rachel" who was in internet area, gave her whole story for her to give me run around and transfer me to different lines at same time Hung up Called a local ATT store to see if they could help Ridiculous! Everyone you talk to are foreign and you KNOW they are giving you bogus names! One time the girl couldn't even spell her name right! She had to spell it twice to me! A "Phylisiea"! I don't know about you but I can spell my name right each time! This company is ***! Can't reach anyone who can help and no place to contact home office Guess I'll be looking for a small claims court if issue not resolved! Stay away if possible! Unfortunately, they have a monopoly! Wish I could give them a 0!!!!

My family has had AT&T phone and internet service for a few yearsWe are switching to *** but AT&T is making it extremely difficultI need one of the phones unlocked but they will not unlock it, saying it will take days when I'm sure all they have to do is press a buttonIt's just because we want to leaveOur account numbers stopped working and they are extremely unhelpfulWould NOT recommend anything AT&T

AT & T fully misrepresents Their cable lines are made out of soy, that's right soy as in squirrles love to eat the exterior of the cable This fiber optic cable then needs to be repaired, causing a -day eruption in serviceThis has happened twice, both times, squirrel eating cable At & T promised me, via a chat line, that I would not be charged for using a Hot Spot in lieu of the service The next bill was $more then the prior bill and AT & T, contrary to their written promise (I got the promise written to me twice via chat - I'm a lawyer and know how to secure evidence) has refused to honor their promiseVERY poor service One that I would never recommend and would only expect in a monopolistic environment where there is no competition

Cancelled direct tv services with at&tTold I would not be charged a dollar fee by a representiveWas charged the fee and some to then numerous times told it would be taken care ofBut never is
Product_Or_Service: Direct tv

ATT and internet security issues as well as ageism, sexism bullying from the San Antonio office Call Center, The paid service Connect Tech had calls between Nov until now and could not stop (or did not try to stop)with static IPs and even a wired down connect- in fact merely wiped the rogue connections history and basically gave me excuses like: "Oh well if Microsoft upgraded it systems the NVGwill rest the modem/router" or "is your router modem on the ground?" this could interfere or "Is it plugged into a power strip?" These were the reasons they gave for "guest accounts turning themselves on and different frequencies (5GHZ) turning both guest and primary user accounts on What entire hypocrisy
and collusion
ALOT of modems were sent out from ATT as if this were the issue! Except UPS did not deliver onw modem to my address it went to an access point and did not show up here at my home address So while tech supporting a modem San Antonio Tech call diagnosed as a bad Ethernet card or a bad Ethernet card I could only connect to a compromised wired connection I asked the call center to trouble shoot the unused NVG that I had picked up from the "access point" which he refused to do I then set up the modem in question and viola it WASNT A bad Ethernet card in fact it worked fine on a wired connection
In fact ATT had misdiagnosed in collusion with (only agencies can "legally" ask for these connection intrusions without a warrant FBI and Homeland Security And in fact their surveillance and interference in every part of my communications has created a very dangerous life for a low income senior citizen This is illegal and allows law enforcement breaking the law to complete shatter a citizens life

Terrible customer service and good luck speaking to a managerThey say one will call you back because that's there policy to not let you speak directly to a managerI have yet to have a manager ever call me any time I have ever requested oneSeveral hours on the phone and my issue was never resolvedI upgraded phones last year and all of a sudden I have no data services at my homeThey say a tower is down (for the last months) and that I will not be having service in my area anymoreFine I understand but If you cant provide me service please help me with the payments I owe on the devices so I can switch to a company who can provide me serviceAnd let customers speak to managers when the request to do soMost of your customer service representatives are incompetent and under trained but worst of all they are rudeDo not recommend this company