AT&T

Horrible CompanyThey have virtually non-existent data service in the city where I liveThey have degraded towers that they refuse to fix all overI use my cell data for work so they are literally costing me money every day! They refuse to fix the towers or adjust the billIn addition they also try to overcharge me $every month for paperless billing that THEIR system keeps turning offI've submitted hundreds of examples of network failures using the "mark the spot" appJust completed ignoredDon't even get me started on their data throttling and other anti-consumer behavior and net neutrality violationsThe FCC is also to blame for allowing all of this to occur and also refusing to do anything with their complaint process (unless I pay a $filing fee of course!)

This company is awfulStay away if you have any choiceThey will falsely bill you and lie about services just to get you signed up and then never stop billing you

My service is suspended because I owe but is a promised credit that I have never receivedI want my credit from that tablet please
I have had so many problem with this company it's unrealBack in June I was offered a tablet and a great package deal to bundle all my stuff and of course I said yesBut that was the mistake because I will mislead and misinformed about itSo I told them I didn't want the tablet and they said return it which I did last monthThey said they would waive the early termination fee and credit my billSo now here is the problem I never received the credit and they have suspended my service because of it..I called on Oct and he told me yes ma'am your account will be credited and I said ok thank youWell today I have no uverse or television and I am feruoisI called yesterday and was on the phone for minutes transferred times and still no solution to thisI have had nothing but problems since At t took overI want my service back o

another company had a great promotion and my contracts was going to end in April
I called the company set it up and waited for my SIM card
I received my SIM card, carrier incompatible
So I called my at&t paid my termination fee
A couple days later I called in to check in on my unlock phone status and a lady told me I should cance my account to make it easier
So I did
Now I am without a phone line, and they keep telling me I'm still under contractI was hung up by different representativesI spoke to different people today and I am appalledI think at&t is the worse phone company with their customer serviceI am robbed of my money and without a phoneI can't bear this company

Lots of billing issues after I cancelled my account and then a year later sent to collections for something that wasn't owed
After moving to a new town I was forced to cancel my account with AT&T because they did not offer service thereAfter canceling in August of I continued to get a monthly bill and after a half dozen calls finally got that resolvedI then mailed back the equipment so I would not be billed for it in January of which was delivered using the label they provided meI tracked the package using their system and it showed it was delivered as of January 28th of and I never heard anything else after thatThen on 5-19-I received a call from a debt collector stating that I had been sent to collections from AT&T for the cost of the unreturned router which the router was returned back in JanuaryI have been more than frustrated with AT&T all the way around because it takes phone calls to get anything fixed and now I have to deal with this collectio

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had UVerse service for over years and every six months the price increases Each time it increases I call AT&T and they apply a discount They have acknowledged that the service is not good in my area (due to infrastrcture) and every time I call they use it as an opportunity to upsell me on other services When I got my bill this month the cost had almost doubled for no reasonService is exactly the sameI called customer service and was transferred twice, but no one could help I spend hours trying to get to the right person each time I call They all try to get me to upgrade my service for more money but no one could explain the rise in cost or help me bring it back to my previous monthly rate I have had to make several Revdex.com complaints about AT&T, and only AFTER the Revdex.com gets invo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Ive been trying to resolve several issues with AT&T for the last weeks and I'm only getting partial response all my services have been affected cell serviceinternetuverseDirect tvand all have been mishandled and been overcharged from what was verbally contracted to me during recorded conversations credits have been issued to some of my accounts but because of the overcharges they are not true creditsplus I have made serval call out to to the highest office at AT&T and they have been unansweredMr*** *** @ the office of the president has given me his direct line but I have placed a call each day since Sunday Feb thru today March and still Zero ResponseI have been told by other representatives that ever since my problems with the system on Jan 18th til pr

Over paid bills because of billing and disruption of serves.I contacted them number of timesThey promised to correct and credit my account.But didnt
I had my Direct tv services changed to AT&T which was in my name to wife's name to in order to gain discounts and fiber internet.I also added New phone services, Fiber internet,Cell Phone,and cable TV.My charges for these services without discounts are $488.00/mo
I paid my final bill with Direct TV under my name (*** acct***)in full for $on 11/14/2016.I then received a bill from Direct for which I paid on 12/5/2016.(Why...I'm not certain.) The next bill I received was for which was paid 12/6/My services were disrupted on 12/14/because they billed me for $436.53, which I paid so I could get my services restoredSo in less than a month I paid $
When I contact AT and T they said they would credit my account for their errors by not billing me for Jan and Feb of In Jan I recei

Ever since AT&T and DIRECTV have "merged" my billing has NEVER been correct
I have called into billing support at least times since Dec
Every month there is always a billing issue
Anything from incorrect billing amounts to DIRECTV Completely shutting off my service
Which I had to call in and resolve
When this happened my services were "prorated" - Which caused AT&T and DIRECTV to bill me separately totaling $
The agents over the phone are not prepared or know how to handle these types of issuesI have to be escalated every time I call in since the agents do not know how to see both billing "sides"
I have an open case that had to be escalated due to their system failures
I have been a DIRECTV customer for over years and a AT&T customer for over yearThe last few months have been a nightmareI did not ask for these problems to happen and dealing with these are time consuming and stressful
Save yourself the trouble and stream

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0this is in general, I have had to call ATT and Directv owned by ATT several times in the past months and it is the worst customer service I have ever encounteredI still have directv but am about to terminate the internet through them
Product_Or_Service: ATT DLS and Directiv

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My parents are elderly and I handle all of their utilities request for them I called to cancel their phone service with AT&T on June 29th Of course you never get to the right person, after speaking with several people I get to a women who says she can help with the disconnection of their PHONE serviceMy parents also have internet with AT&T but wanted to keep their internet connection I only called to cancel their phone service The representative told me the service for their phone would be shut off on Tuesday, July 5th and they would see as much as a two hour interruption of their internet service while it was being reset since we were cancelling the phone service On Saturday of a long holiday weekend, long rainy holiday weekend they had no internet service They still had ph

AT&T mobil/u-verse is really providing services that are super unethical They are so receptive when trying to sell something, but will not respond when they are suppose to provide the items they promise over the phone or credits for errors made on their part They do not tell you specifics about charges, they pretend of connection issues when calling them to try and get off the phone and then hang-up This happened times in one day They do not stand behind anything ever, even if you have the name of the rep Then they charge and harass you for charges they never told you there were Managers can not help Every word out of their mouths are lies, inconsistent and just plan ineffective Lots of talk and no action My problem started with just a call about international calling services and is leading to leaving them entirely They don't understand the affect they have on peoples lives and they just don't care Any other company would of been investigated by this point Unethical business practices for sure I have been an on-time paying customer for years and this is what they do to me

We have had constant telecommunication issues including our internet and all phone services including for the last months I have called local sales reps regional managers the ATampT office of the President all to no avail It is actually worse now than it was before Originally it would go up and down sporadically Now it goes down hard for days We can39t even get them to forward our main business phone and fax numbers

I won't even give them a star!
Very poor customer service and complete liars!
Offered me a discount for 1yr verbally on the phone & put something else in the computer notesTold them to pull the conversation recording from 7/27/(Because at every call placed to them they say they record for quality assurence.) I have argued with them to review the tape and make things right! It's not about the money it is about honering what I was told! I have been given the runaround for many hours & days with this companyI should charge them for all my waisted time with this bogus company!

worse customer serviceaccording to them they don't have a manager or a corporate number, all they had was a p.obox to the corporate office that I could use for any complaints or questionsthey always mess up with my paymentsand my service is always getting suspended due to there mistakesthey should really give better training or update there computer systems and customer deptin the meantime I will be looking for another cell phone provider

I have contacted ATT times in a week and have now asked for an American representative because the people I get DO NOT understand what I need And I have been told that there are none available How on earth can things get resolved with a company where the customer service people do not understand what you need? Very poor customer service

Canceled service - was NEVER told of early termination fee and he promised my internet would stay at $
I spoke to *** on 2/24/to cancel my u-verse TV serviceHe was very nice, but NEVER mentioned an early-termination fee once in our callHe also assured me there would be no change to my internet cost - he said it would stay at $50/monthHe even "bundled" my cell and internet so it would stay the same, even though I know I've had it "bundled" multiple times before
I have quite a few billing errors I would like corrected:
1) I was never credited my $technology fee on my Feb 09th bill
2) I would like the early termination fee plus all applicable taxes and surcharges removed
3) I would like the late payment fee plus all applicable taxes and surcharges removed
4) I would like my internet credited $plus all applicable taxes and surcharges for the current billing period
5) I would like my internet to be billed at $50/month as was promised by Shawn on 2/24/

2/13/Discussed price with AT&T chat personnel of $80/mo for month followed by $per month regular price is not honored by AT&T billing
2/13/Stand alone Fiber Mbps was ordered on line by myself with ***'s (ID 42241341) assistance Price assurance of $a month for months after which the regular price is $a month, although the displayed screen price was $per month for the regular price I was informed that the screen price was in error by *** on the AT&T chat service
2/14/Chat with *** about printed error I was assured it would be corrected
3/9/ATT fiber installed for *** Order Service started
4/18/ chat with Lee about bill error (i.eregular price $119)
5/15/ call with *** and*** supervisor RC who verbally confirmed printed ATT billing error and a corrected rate that would be $per month after months Open ticket *** noted on

I have never been so frustrated with a company, first off after only months of service random phones are added to my account as well as the plan for those phonesI called att and told them what happened and they seemed very nice about it and said they would fix this and get my account credit for how much I spent on those devices, this never happened and never saw credits on my account, I called att back to see what was going on and they said they couldn't do anything about it now and they wouldn't work with me to get this issue fixed, this was very disappointing but since I was in a installment agreement with my phone I couldn't get out of my contractA few months later I paid off my phone and was then excited to cancel with this terrible companyI get my last bill and see a dollar cancellation charge on my account, I then call att once again to see why a random charge was on my account and was told that since I paid my installments off early that a charge was added for thatHere's the thing when you sign up with att you're told you're not in a contract and you can pay off your phones anytime without any penalty's or fees so that's what I told the att representative, they then told me that since I did it only that that's why it got charged to my accountI said I wouldn't pay this because this was not in my contract and was told there would be no cancellation fees, of course they told me they couldn't do anything about it and I never got this resolvedAtt has been the biggest nightmare to work with and nothing had ever been fixed! Please consider every other company before att

I was told if I switched from att uverse to directv I would get tv package and internet at speed and tv for dollars lowering my bill
I was not given the speed of the internet at it is not available in my area I was supposed to get it for dollars per month they tried to charge me for I have called since 8-to get my installation finally the told me the order was cancelled because they did not call to set up a installation date After getting the order confirmed on the installation date *** came to set up my tv package on my other electronic devices when I asked her about phone and internet speed she did not know anything about it She called and got my phone set up that is finally fixed as of august I call Monday August and was told my speed was at The man I spoke to told me I would get a call Tuesday because speed was not available in my area Only I said okay I would take the but that was not what was promised me Today I called