Audi Of Bernardsville

To Whom It May Concern:We would like to take a moment to apologize the member for not getting a reply from our Help Center regarding the account issueHowever, there are many possible reasons that could cause the deactivation of the account as stated in our Terms and ConditionsFor the account to
be evaluated, we will need to verify some account information for security purposesWe will need the member to reply to our email with Ticket#***As soon as we have the necessary information, we will have the account looked into.We are sorry for the inconvenience this has caused

Complaint: ***
I am rejecting this response because: As stated in my original complaint, I've already emailed the company times in the past month or 2, and have received similar responses as the one they just sent me I will close this complaint after the $Paypal payment is received
Sincerely,
Andrew M***

Complaint: ***
I am rejecting this response because:I tried to cash in points to get $10.Which is what started this problem.My *** still says nothing from them.As stated several times.I want the $i am entitled to for properly filling surveys, accumilating the points
in the first place
Sincerely,
*** ***

To Whom It May Concern:We are now in the process of reviewing this member's account and someone form our helpdesk support has already contacted her to verify her account informationWe are waiting to hear back from this member with ticket # *** in our system

Complaint: ***
I am rejecting this response because:there has been no resolution to this problemI spoke to them on September 5, at which time I was told that my account would be looked intoI have not heard anything from them since then.
Sincerely,
*** *** ** ***

Hi,This is to confirm that *** *** SurveySpot account has just been unsubscribedPlease allow up to hours for this process to be completed in our system.Thank you for your patience.Kind regards,Susan E***Respondent Relations Specialist

To Whom It May Concern:We apologize for the inconvenience this may have causedUnfortunately, this member's account was deactivated due to the recent survey response provided that has violated our Terms and ConditionsWe will pass the account to our Accounts team for re-evaluation and will contact
the member when the final assessment is available

To Whom It May Concern: We are sorry to hear about the deactivation of this member's accountThe account was deactivated by our automated system because they provided a response to a question that did not meet the requirement/s outlined in the instruction/sAs part of our obligation to provide
quality data to our customers, we have to further review the response provided to ensure the answer/s are appropriateWe can also see that their email with Ticket#*** has been answeredJust as long as the response did not violate our standards, the points will still be available upon account reactivationIn the meantime, we encourage the member to review our Terms and Conditions to avoid this kind of situation from happening in the futureWe appreciate their continued support and understanding to this matter

To Whom It May Concern:We sincerely apologize for the inconvenience. This member's account was deactivated because our automated system detected inconsistencies in the device and/or network used to access our surveys. As per review, they are already in contact with one of our support member for the...

verification of their account information. As soon as we have all the information, we will escalate their issue to our Accounts department.Thank you for your understanding.

To whom this may concern:Apologies for the delay in responding. This is to confirm that [redacted]'s ProOpinion account was reactivated by our Accounts Department on 10/8/2015. An email (Ticket#: [redacted]) from our ProOpinion helpdesk was sent on 10/9/2015, notifying him of the reactivation....

He has since been able to access his account and participate in surveys.Kind regards,Susan E[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience. Due to a large number of emails that we are getting, the turnaround for which they may receive an update of the assessment maybe longer than usual. Rest assured, we are actively looking into the issue. Moreover, this member's...

issue was already forwarded to our Accounts department for further review. We will contact the member as soon as the result of the evaluation is available.Thank you for your patience in this matter.

Complaint: [redacted]
I am rejecting this response because:  I sent them my info in an email the last time and this is still happening!  I always use the same laptop from home!  No info has changed!  But this still keeps happening over and over again!  This issue needs to be fixed!
Sincerely,
[redacted]

To Whom It May Concern:We apologize for the inconvenience. We checked our records and found that the member called us on Feb. 2, 2017. We have verified this member's account information and forwarded to our Accounts department for evaluation. We will contact her again as soon as we have the final...

assessment. In the meantime, this member may review our Terms and Conditions [redacted]

To Whom It May Concern:We truly apologize for the inconvenience. The member's account was reactivated on June 27, 2017, but was again deactivated by our system on June 30, 2017 because on an unrecognized device and/or location. For security, unrecognized account activity will trigger our system to automatically deactivate accounts to avoid breach. We highly suggest the member to send their most recent account information to us to avoid this from happening again. Thank you for your understanding and cooperation.

To Whom It May Concern:We apologize for the inconvenience. We have forwarded this member's account to our Accounts department for re-evaluation. The initial account evaluation was also communicated to the member on 3-Feb-2017. We will contact the member again as soon as the final assessment is...

available.

To whom it may concern:We have sent an update to the member on the email address linked to her account ([redacted]) on 8/8/2017. Below is our is helpdesk support's message:Hello [redacted], Thank you for your patience while we were  addressing your account concern. We value your  opinion and are glad to let you know that your account was reactivated on 6/27/2017. We are happy to inform you that your account has  been restored after a thorough review by our  Accounts Department. Your membership was  temporarily suspended for your protection as our  system detected recent activity from an unrecognized  device and/or location, which was identified as a  potential take-over of your account.  Since you have  been able to verify your account information and  confirm activity from your account, our Accounts  department has reactivated your account. Now that your account has been reactivated, please  remember to access your account and surveys on  the device and location where you registered. If you have any questions, please let us know. [redacted] It will take 24 hours for your account to be fully reactivated. If you moved to a different location or home address, please make sure to update your profile information. If you are visiting a different country, please don't access your account or take some surveys. Kind regards,EveiPoll Helpdeskhttps://www.ipoll.com/ Thank you for your patience.

After significant...

time spent searching for a working contact address, I was able to contact support using the email address listed in the app's privacy policy. Sarah responded and informed me that I did, in fact, earn the 25,000 points in question. However, she stated that said points would not be awarded for approximately two weeks. This two week wait was not previously disclosed.  Accordingly, I will not accept this response until such time as the 25,000 outstanding points are actually awarded.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: They said they unfroze my account and that I could login again. They owe me money, the survey account has money I worked hard for it hard for. I want my account unfrozen like they said they would. They said they froze my account again after it had been unfrozen due to account activity. All I did was login to my account after I received an email saying they fixed my account! I login back into my account to redeem the money I rightfully worked for and it denied me my money and then refroze my account. There is no reason that they should have refroze my account after fixing it. All I did was log into my account. They need to unfreeze my account. It is unacceptable that they refroze my account due to "account activity." All I did was log back into my account after they emailed me saying it was fixed! I have been waiting over a week for this company to step up and fix my account like they said they would and give me the money I worked for. 
Sincerely,
[redacted]

To Whom It May Concern:We apologize for the inconvenience this member had experience. As per our records, one of our Account Specialists informed the member that the account was permanently deactivated because of accessing the surveys from outside of the country (with Ticket#[redacted])....

However, we have gone ahead and forwarded the account information to our Accounts Department for re-evaluation. The member will receive another email from us with the final assessment as soon as we have an update.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My account has been reactivated after 3 weeks and appears to be working again, for now.  I just hope it remains activated because this has happened repeatedly.  I hope this site has fixed their issues.
Sincerely,
[redacted]