Audi Of Bernardsville

To Whom It May Concern:We sincerely apologize for the inconvenience. Unfortunately, each survey has its own set of qualifying questions set by the researchers we are running the survey for. These type of case is something we do not have control over with, but we would be more than happy to...

investigate. However, the sign up bonus points that the member is requesting may not be applied if found that the participation was indeed terminated for not meeting the criteria. Our survey invitation to join the panel specifically require the member to qualify and complete their first survey.We will review their survey participation and will reach out via email on what we may find out.

To whom it may concern;This is to confirm that one of our [redacted] helpdesk representatives has just been in contact with the project management team that was over the study. She emailed [redacted] about it today (Ticket#[redacted]). As the $75 incentive still hasn't been released...

by the client, in the meantime, we have gone ahead and credited [redacted] account with 50 Opinion points (worth $5) as goodwill for the inconvenience caused. We'll be sure to get in touch with her once we receive an update from the project management team.Thank you for your patience.Kind regards,Susan E[redacted]Respondent Relations Specialist

To whom it may concern.We apologize for the inconvenience caused. We have searched for the member's email email in our data base however we are unable to locate any. We are also unable to locate an account for this member using the mentioned email address [redacted]. We would...

like to know which of our panels this member belongs to and if the member can provide us with registered email address so we can personally get in contact and resolve the concern.Thank you for your patience.

To Whom It May Concern:After further investigation, we were unable to reactivate her [redacted] account with over $30 because she has created 2 accounts with email addresess [redacted] and m[redacted] As stated in our Terms and Conditions, we will only allow 1 account per person....

Because of this violation, we can not reactivate the account for good.We apologize for the inconvenience.

To Whom It May Concern:Unfortunately, we can no longer allow the member to join the panel due to the data quality issues. This is one of the most important items we routinely monitor because companies value the information collected through survey research and are paying for it; therefore, it is important for us to deliver only the best data to them.For more information, the member may review our Terms and Conditions.

My complaint about opinionworld has been resolved as of 2 days ago please close complaint [redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience. We are now in the process of reactivating the account. However,  the member has to wait 48 hours before accessing the account or participating in surveys. The reactivation will take full effect only after that time frame passes. If this member will attempt to access the account and surveys earlier than the advised time frame, the account may be automatically deactivated by the system. Thank you for your understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you I have received the funds to my Paypal account.
Sincerely,
[redacted]

To Whom It May Concern:We are sorry to hear about the deactivation of this member's account. We can see in our records that the account was reactivated on August 28, 2017, but was again deactivated by our automated system for answering a question that did not meet the requirement/s outlined in the...

instruction/s. As part of our obligation to provide quality data to our customers, we have to further review the response provided to ensure the answer/s are appropriate.In the meantime, we encourage the member to review our Terms and Conditions here: https://www.opinionoutpost.com/en/policies/terms/OO-Terms-Conditions-2013 to avoid this kind of situation from happening in the future.We appreciate their continued support and understanding.

To Whom It May Concern:We have further reviewed the account to check if we can allow him to join again. Unfortunately, our Accounts team could no longer reactivate the account because of the violation of the Terms and Conditions. We found out that the accounts are fraudulent. For more information about our Terms and Conditions, the member can review it [redacted]

We are sorry for not getting back to below member’s complaint sooner. Is it possible if you could send below message to the member: To Whom It May Concern: We sincerely apologize for the inconvenience. We can confirm that the account issue reported was already fixed and resolved. The member...

has redeemed their account balance on July 24 for $50 and another $25 on July 25. Thank you for your understanding. Susan E[redacted] Respondent Relations Specialist [redacted]
[redacted]
[redacted]

To Whom It May Concern:We are sorry for the time it took us to finally get to the bottom of this issue. We received a confirmation from our Accounts department that this member's account will soon be reinstated. The account was deactivated because our automated system detected inconsistencies in...

their account activity compared to what they have specified in their profile.Someone from our support team will reach out to the member as soon as the account is all set. And in case they have unredeemed balance that are no longer in the account, the points will also be reinstated again. Thank you for your understanding.

To whom this may concern:[redacted] can attempt to log back into her Opinion Outpost account now. If she continues to encounter problems accessing her account, she may give us a call at ###-###-#### (toll-free) any time between 9am and 5pm U.S. ET, Monday through Friday.Thank you for your patience!Kind regards,Susan E[redacted]

Complaint: [redacted]
I am rejecting this response because: iPoll since it has been bought by the new company still owes me money. I have tried and failed to reach anyone in customer service on the phone about missing $8.50 from surveys I have taken that should be credited to my account and still is missing. I'm fed up with not being able to speak to anyone and the fact that I am still owed money! 
Sincerely,
[redacted]

To Whom It May Concern:We apologize for the inconvenience. Unfortunately, our Accounts Department has made the final decision to permanently deactivate the accounts along with the point balance. We have found that this member has been flagged multiple times for illegible or bad open-end responses on...

surveys. We value our members as well as our clients, who make important decisions based on input from our community. For more information, this member may review our Terms and Conditions under the Unauthorized Uses and Suspension; Termination; De-Activation of Panel Membership Accounts sections. Once again, we apologize for the inconvenience.

To Whom It May Concern:May we please ask the member to contact the survey helpdesk he registered with to investigate the issue? Unfortunately, we are unable to locate an account using the email address and name provided in this complaint. We would be more than happy to assist him resolved the issue if he can provide below information:Full Name as seen on the survey account:Survey Panel:Email address:Date of Survey Participation:Actual Survey Link:

To whom it may concern,We have checked our records and can confirm that the member's account was automatically deactivated by our system because it has detected that the member has marked one or two of our survey invitations as spam. We have reactivated the member's account now and would highly...

advise that the member avoid marking our emails as Spam and add us to her email safe list.Thank you for your kind understanding.

To Whom It May Concern:We understand how frustrating this must be to the member. We have forwarded this member's feedback to our Accounts department and requested to have their account re-evaluated. Thank you for your understanding. We apologize for the inconvenience.

To Whom It May Concern:We apologize for the inconvenience. We would be more than happy to assist them in reviewing their account. Unfortunately, we are unable to find an account registered for this email address. This member may contact [redacted] for further assistance.Hope...

to hear from them soon. Thank you.

To whom this may concern:We have gone ahead and credited the 40 Opinion points to [redacted]'s Opinion Outpost account for [redacted] out of goodwill. He should be able to find the reward listed on his Survey History section.One of the few things our panel members should know when they...

encounter a survey issue like the one reported in this case, is not to attempt to re-access the survey (unless advised to) as they will risk setting their participation time back to 0 and make it look like they have just accessed it. It would have been best had [redacted] left the survey as it is and contacted helpdesk right away, to have his participation status verified on the client's end. Here are a some very useful notes/tips our panel members should keep in mind when taking surveys online: a) take surveys on their home computer unless advised to access a survey on a mobile device (we do not encourage our members to access their account and take surveys using a public computer or device shared by multiple users); b) clear their internet browser’s cache and browsing history before starting rounds of surveys (especially if they keep getting the message telling them somebody else in their household has already taken the survey, etc.); c) ensure they have strong internet connection (heavy-coded or programmed surveys can take longer to load, depending on internet connection speed); d) have an updated version of Flash and JavaScript enabled on their browser (majority of our clients’ surveys need these); e) have a recent version of the internet browser; f) have a back-up or alternate internet browser in case their default browser isn’t compatible with the survey; g) try to access the survey again at a later time if they get a blank page when they first access it (this normally happens when the end-client’s server is overloaded with respondents trying to access the survey in a certain period of time); and h) close off previously opened survey pages before attempting to access another survey opportunity. Also, it is important to note that they must at all times be in the country/location they signed up in, as they risk compromising their membership by attempting to access their account and surveys outside the designated country/location.Kind regards,[redacted]