Audi Of Bernardsville

To whom this may concern:We have reviewed [redacted]'s Opinion Outpost account and see he has been able to participate in surveys and receive points for ones he completed. We are aware of the long screen out or long terminate issue that has been affecting our members and are working to reach a...

solution. A solution may not be in place very soon, as we will need to reach the best business decision that will make both our members and clients pleased with their experience with SSI. In the meantime, we can only recommend that our members take some time to review their profile information at least once every 3 months, to help us send them survey opportunities we think they can qualify for.As we reviewed [redacted]'s Opinion Outpost survey history, we went ahead and credited his Opinion Outpost account with points for the following survey codes since he spent a significant amount of time in them, which he can verify by checking his 'Survey History' section.[redacted]
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[redacted]Thank you.Kind regards,[redacted]Respondent Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I phoned [redacted]. re the offer to be a mystery shopper and was told that what I received  was a scam. They told me the same thing you did re not answering the emails, etc. that is why I called you. So I seems this is a vicious circle whereby the buck keeps getting passed and no resolution is found for the consumer. It is up to me again as per your message. I am back to square one. THANKS A LOT!!!And though I don't agree with your resolution, I feel it doesn't make any difference what I say, your message will be the same,[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience. This member's account was deactivated on June 20, 2017, but was reinstated back to the panel on June 21, 2017. Moreover, the member has successfully redeemed their reward.

Complaint: [redacted]
I am rejecting this response because:I have not yet received any further communication from the business but I look forward to hearing from them and getting this issue resolved.
Sincerely,
[redacted]

Our system shows the reward was processed and the code was sent on 5/25/2016. We have sent the [redacted] code to the member's email address again.

To whom it may concern:We apologize for the inconvenience. One of our representative called her 3 times today, July 1, 2016 at 10:47am (mountain time), but no one picked up the phone. So the representative left a voicemail and sent her a message to verify her account information instead. For reference, the ticket number of the email is [redacted] We will wait to hear back from the member.

We apologize for not getting back to this request sooner. Our records show that the member’s account was reactivated on July 28, 2016 and has actively answered surveys to date.

To whom it may concern;The initial complaint [redacted] submitted was about his [redacted] account. After pulling his record in our system, we see his [redacted] account has been unsubscribed and his [redacted] and [redacted] accounts have each been suspended. We'll have our Accounts Department look into his suspended accounts ASAP. One of our Accounts Specialists will be in touch with [redacted] on the status of his membership.Kind regards,Susan E[redacted]

Review: I have an " I OWE YOU " From Audi Bernardsville, NJ for a set of roof racks on a 2015 Audi Q7. It has been 26 days and they have yet to resolve this issue. They will not return emails or phone calls. I also contacted [redacted] and they have done nothing in resolving this. One of the Audi reps told me to take them to court. So this is my next step.Desired Settlement: I want the cost of the roof racks ($450.00) plus cost for my time and expense taking Audi Bernardsville to court.