Audi Of Bernardsville

To whom it may concern.We apologize for the inconvenience caused. We have searched for the member's email email in our data base however we are unable to locate any. We are also unable to locate an account for this member using the mentioned email address [redacted] . We would... like to know which of our panels this member belongs to and if the member can provide us with registered email address so we can personally get in contact and resolve the concern.Thank you for your patience.

You can close the complaintThey got back to me and there is no issue anymore

To whom it may concern;This is to confirm that one of our [redacted] helpdesk representatives has just been in contact with the project management team that was over the studyShe emailed [redacted] about it today (Ticket# [redacted] )As the $incentive still hasn't been released by the client, in the meantime, we have gone ahead and credited [redacted] account with Opinion points (worth $5) as goodwill for the inconvenience causedWe'll be sure to get in touch with her once we receive an update from the project management team.Thank you for your patience.Kind regards,Susan E***Respondent Relations Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern:We apologize for the inconvenience caused. We have forwarded this member's account complaint to our Accounts Team for reevaluation. Rest assured that we will contact this member immediately as soon as we receive any feedback from the concerned department. We will do our... best to fully assist this member. Thank you for your understanding.

Complaint: [redacted] I am rejecting this response because: this same problem keeps happening over and over again! The problem has not been fixed! Everytime I try to cash out it deactivates my account! I want my account reactivated and never deactivated again And I want my money they owe me I don't just want a general response back! Fix your problems! Sincerely, [redacted]

To Whom It May Concern:We apologize for the inconvenienceAfter further investigation, we found out that this member spoke to one of our representatives regarding the tax form issue he complained aboutOur representative quickly forwarded his message to the right department involved and could confirm his account is up-to-dateThis member can now redeem his balance on his accountMoreover, someone from our Legal department will contact him directly about his inquiry

To Whom It May Concern:We apologize for the amount of time it took to get back on this complaintHowever, we can see that someone from the our support team already reached out to the member about this and the issue has been escalated to our Accounts Department today, September 19, Rest assured, we will look into the issue and will get back to the member when the evaluation is done.Thank you for your understanding

To whom this may concern:We will no longer consider reactivating [redacted] membership nor allow him to join or participate in any of our other survey sites (i.e [redacted] , [redacted] , [redacted] , and others)His membership has been terminated for violating our Terms and ConditionsAs stated in our T&Cs, we reserve the right, without notice, to suspend and/or terminate a member's use of, access to, and/or participation in our panels if they breach or violate our termsYou may refer to section of our T&Cs here for more details: [redacted] We will however only consider sending a [redacted] payment worth his remaining point balance, which is worth $Please allow 7-business days to receive an email confirming the [redacted] payment has been made.Thank you.Kind regards, [redacted] ***Respondent Relations Specialist

Complaint: [redacted] I am rejecting this response because: It does not resolve nor address my issue in regard to my account Sincerely, [redacted]

Revdex.com:Yes I have cashed-out, I am glad to have my iPoll account back and I hope not to get terminated again I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom this may concern:We have reviewed [redacted] 's Opinion Outpost account and see he has been able to participate in surveys and receive points for ones he completedWe are aware of the long screen out or long terminate issue that has been affecting our members and are working to reach a solutionA solution may not be in place very soon, as we will need to reach the best business decision that will make both our members and clients pleased with their experience with SSIIn the meantime, we can only recommend that our members take some time to review their profile information at least once every months, to help us send them survey opportunities we think they can qualify for.As we reviewed [redacted] 's Opinion Outpost survey history, we went ahead and credited his Opinion Outpost account with points for the following survey codes since he spent a significant amount of time in them, which he can verify by checking his 'Survey History' section[redacted] Thank you.Kind regards, [redacted] ***Respondent Relations Specialist

Complaint: [redacted] I am rejecting this response because: I've already emailed this company times over the past month and a half, and each time they tell me they have confirmed that my payment is verified and it will take another 2-weeks to post I've waited the 2-weeks, and it still has not posted I emailed them again, and their response was the same, so I waited againI've done this times, they still have not posted paymentI've provided the email address and dates of my emails I can provide copies if needed Sincerely, Andrew Murret

Our system shows the reward was processed and the code was sent on 5/25/We have sent the [redacted] code to the member's email address again

To whom it may concern:We apologize for the inconvenience this member has experienced on her accountOur Accounts Team is currently reviewing her account status and we will definitely get in contact with this member as soon as we have an update for her.Thank you for your patience and understanding

To Whom It May Concern:We are sorry to hear about the deactivation of this member's accountWe can see in our records that the account was reactivated on August 28, 2017, but was again deactivated by our automated system for answering a question that did not meet the requirement/s outlined in the instruction/sAs part of our obligation to provide quality data to our customers, we have to further review the response provided to ensure the answer/s are appropriate.In the meantime, we encourage the member to review our Terms and Conditions here: https://www.opinionoutpost.com/en/policies/terms/OO-Terms-Conditions-to avoid this kind of situation from happening in the future.We appreciate their continued support and understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I know I'm not going to get anything better than a half-assed rhetorical apology, so I might as well just move onYou lost my business permanently, though Sincerely, [redacted]

To Whom It May Concern:We apologize if this member is finding it difficult to qualify in the surveys he recently attempted to participate in. The companies we run surveys for are usually looking for a very specific group of people to answer the survey questionsFor example, a survey on cat
food would be looking for cat owners.We do our best to determine if they qualify, or not, early in the survey and it is to spend a few minutes answering qualification or quality questions. We appreciate his interest in our surveysWe apologize for the inconvenience

To Whom It May Concern:We are very sorry that this member did not receive a replyUnfortunately, we did not receive an email in our helpdesk about her concernIt is likely that there was a delivery issue somewhere.Moreover, we found out that this member joined the panel on October and it was her
first attempt to make a claimNormally, our members are flagged that it could take up to hours for our system to verify their requestIf they do not wait the hours, the time will reset and they will need to wait another hoursOnce our system has finished the verification and no fraudulent activity is detected, the payment request will go throughIn her case, we detected some fraudulent activities which triggered the system to block her from redemptionBelow are troubleshooting steps we would like the member to consider before making another attempt to redeem:*** * *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ***pot)Ideally, not one that is shared or used with other users.-Please make sure only one internet browser window is open.-Add our survey site on your anti-virus’ exception list.-Avoid using proxy, VPN or virtual machines.-Turn off private browsing (*** *** ***.-Check to make sure your internet browser is updated.-Have an alternate internet browser downloaded on your device just in case.-Flash needs to be enabled - you may visit h***l-JavaScript needs to be enabled - you may v*** ***mWe hope this is usefulFor further assistance, this member can reach us at [email protected] or call us at 1-866-360-(Mondays-Fridays, 7am-5pm)

Complaint: ***
I am unable to get into my account though? I have tried emailing the bussiness but get nothing in responseCan you unblock my account then because it says its blocked or something?
Sincerely,
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