Aura Laser Skin Care

Complaint: [redacted] I am rejecting this response because: I was NEVER provided any dates, records or data from the business which I requested many times I had to contact them several times with no response or feedback on the situation I believe they simply don't have the data to back up their position so just thought they could bully me into going away by saying my visits had been used up Regardless, after I made a final plea to be offered those dates of service for the visits I never used (which again, they obviously don't have since they couldn't provide them, which would have provided a very simple solution) the owner offered me "complimentary" IPL's Well it is great that finally he offered me what I have already paid for and am due, but after being treated so poorly and feeling bullied in this situation, I will just let those go, as I would not feel comfortable going back to the business at this point What could he have done differently? Well for starters, he could have been prompt, courteous, not accusing me of basically trying to get free services (after being a customer since and spending thousands of dollars with his business), treating me like I am some sort of a bad person/scammer as opposed to a customer who has had their account messed up on the business side He could have apologized for the situation, offered to provide some research into the situation, etc.None of those things happened and while in the end he offered me what I was due it was done in a way in which he still wouldn't admit the mistake was on their end and no apology was made I will choose to take my business and money elsewhere for these services in the future and they can keep the final IPL's I wasted far too much of my time trying to resolve the situation only to be left disappointed and feeling badly, versus getting prompt, great customer service which I am used to getting from most businesses I frequent Sincerely, [redacted] ***

I was asked to leave because I asked when could I see the doctor and if we could stick to our appointment timeI really had to be back for work and the clock was tickkngMy initial appointment was cancelled because the doctor had an "emergency"It's ok, that happens, I gladly rescheduledNow, in my new appointment, despite of having set an appointment time, they couldn't tell me when I would get to see the doctorI suggested that sometimes it's good to do appointments to stick to those so that customers can plan their dayReceptionist told me I could not walk into a clinic to tell them how to run their business and thay I could respect appointment times when I had my own clinicDoctor heard and asked me to leave because he didn't want to treat me anymoreReceptionist told me they didn't need any more customers because they had many that were willing to pay and waitI couldn't believe their behaviour so I asked how could they be such " [redacted] " to customersYes, I used that w

Ms [redacted] complaint is both unfounded and irrationalWe at Aura Laser pride ourselves at providing the highest standard of patient care while maintaining an exceptional level of professionalism, hygiene and safetyThis is the reason we have sold over Botox vouchers to clients over Groupon, of which many have become loyal customersNow regarding the Botox outcome or lack of Ms [redacted] alleges, our physicians explain to every patient and per Allergan's (the Botox maker) recommendation, Botox takes effect to days after the injection has been administeredThis is the reason our physicians advise each patient to contact us no later than week after the injectionMs [redacted] waited weeks and she did not even try to contact our office, but instead decided to launch a complaint with your officeEven though our physicians would refuse to see Ms [redacted] for a follow up after such a long period, we are willing to meet with her and address her concernsAs for a refund, the service was rendered, and we are a no-refund clinic so we won't be able to issue a refund.? ? Regards? Sam

This place appallingBewarePlease read google reviews before you attempt to schedule, I did not [redacted] the owner/receptionist/Manager behaves unacceptableyThey cancelled of my appointments that I had taken the day off work for, did not inform me or consult meThey confirm all three appoibtment, twice by text, times by emailYet, when I arrived, they said they were only honoring one appointmentThey were exceedingly rude and they were unapologetic about itShe was belligerent and abusive, to myself and other customers who arrived after me and left without servicesShe kept saying things like "the doctors decided " to everyone when the "doctor" isn't even their and a "doctor" isn't providing the service

? Complaint: [redacted] I am rejecting this response because: they charged me $per treatmentThey only paid me $Care credit loan was approved for the amount of for the 2nd & 3rd treatments1st treatment was alread paid through grouponCheck your records please

Complaint: [redacted] I am rejecting this response because: Dear MrI [redacted] with great respect for you, but I do not know you and I never had the honor to meet youIn my phone call, I spoke with Katie, she is not a doctor, I have not had the opportunity to talk with a doctor in your clinicI was attacked on the phone with very bad manners trying to explain what the effect of the procedure Botox from your employee, I was scared, stressed, I wondered how I look! I call for help, and got very bad tone, at this time I was not a customer, your employee attacked me as a victimShe said I should come immediately into your clinic and will see what she can do?! She told me she is a nurse, ? if she can’t do anything she would call a doctorI explained politely that I'm not happy with the service and I want my money back and I'll call my credit card to stop payment at this time your employee with the unpleasant tone attacked me and told me that if I do that, they will send ? creditors on my door knocking and I will be sued! These are her wordsI apologize, but after such behavior, how you would feel you MrI [redacted] if you were an my place? I was speechless by inadequate attitude and behavior of the employee unprofessionally, which generally has to be careful and courteous to customers! I do not understand why we should presume the truth here? Ultimately, this is your business and your interest to have customers and your business to be productive, but for that your customers should be happy with the product of your business! I had to wait over an one hour for my procedure, my time is scheduled and in this case I had to wait, it's not my fault, but the fault of your staffI'm not satisfied with the procedure that was done, I undertake beautification of my face with botox procedure, very sorry, but I looked after the procedure in your clinic, as beaten! One month I stayed at home, I was horrified to go out looking that way, Christmas and New Year festivities were taboo for me, my friends asked me what incident I experienced? With so many Botox procedures in my life, I do not have any problem! My face looked great! After the procedure in your company I have no words for my experience, I am not happy with your service, by the way your staff served me as a customer, the outcome of the procedure with Botox and the consequences that had to bearAs a customer, I spoke up for my rights, I pay for the service! When the service is poor, very clear that I would argue that I'm right as a customer! I refused payment on my credit card because the service is poor! You don’t dispute that!? For you is more easy to take me to small claims court, you are very good Businessmen mr.I***! ? I have pictures and of course witness who was with me during my visit to your clinic and during my phone call to your clinicNone of your company did not contacted me, I made a complaint over the phone and I received a threat! You have decided that an easy way for you to bring me to small court for $ - the money I pay as a client and not get service! We have a court date March? Sincerely, [redacted]

I wish I had read any review before purchasing a livingsocial skin care deal with this businessThe experience with this business and especially with their manager Katy today was worst in my life It took dozens of calls and voicemails to actually talk to a human who repeated said they were busy, which delayed the appointment and thus expired the couponI arrived a few mins late to the appointment but was then left in the waining zone for more than minsWhen asking how long would the wait be, Katy coldly said she didn't know and could be another minsI explained my next appointment was approaching soon and would appreciate if they could have informed me the wait timeThen all of a sudden, Katy blasted out and started blaming me for arriving late (for less than mins) and for expiring the coupon (thanks to their ignoring of my calls/voicemails)I responded that the way she talked wasn't appreciate for a customer and she went "we don't need customer like you" and "go talk to groupon"I asked for a business card and she was like "go ahead, what you are gonna do about me, I'm the manager." Be very careful with such business because even if they did fake being friendly with you like some other reviews here said, they were only caring for your moneyOnce you are stuck with them like a expired coupon, you will be treated like a third class citizen *UPDATES AFTER THE OWNER RESPONSE [redacted] The response from the owner is ridiculous and untrueI visited to use the face value and never "became irate or started screaming" even after waiting for 20+ minsBut anyway, I'm not surprised by their accusation, which is exactly how they have been reacting to many other negative reviews here, i.edeny, deny, blah-blahYeah, it's all customer's faultsAnd we decided to only pick on you but not other hundreds of skin care business Take a look at other negative review screenshot on GrouponThe exact thing happened to that unlucky custom and Aura Laser resounded the same way, I.ecustomer being rude

Complaint: [redacted] I am rejecting this response because:This is not true and Merchant is stating incorrect factsI had appointment scheduled on June 8th which they cancelledAs a proof, see attached message that I received from merchantAfter which I called them multiple time to reschedule however did not receive any response and hence visited merchant facility to understand what is happeningWhen I was at store, manager misbehaved with me and declined to provide last sessions which was part of the whole treatmentIn addition she abused me for being an Indian nationality that’s when I had no other option left but to call which I did(Please see attached call details which was made from my cell phone on same day - June when they misbehaved with me) personnel asked me to wait outside of the facility until cops arrives at the location so I was waiting for Cop and during that whole time I was sitting inside my car as per the instruction from personnelWhen Cop arrived at the location, they mentioned that they have received multiple complaints about this business and they advised me to raise voice through online media like Google review, Groupon review and filing complaint on Revdex.comAs result I have filed complaint against this business on Revdex.com as well as on GrouponGroupon did investigation on their end and refunded their share of money for last session (~ $108.00)I can share those details with you if you want Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I have not received the full refund back to my credit card yet On May 1st, I have offered the credit card information to the manager and she promised that the refund would be implemented in a short period of time but never happens The following information is my credit card information and this is my second to provide it to the merchandise Unless the refund is issued, the resolution won't be satisfied MESSAGE FROM BUSINESS:Please inform client we need the following info in order to process her full refund credit card number [redacted] ***name of cardholder [redacted] ***expiration date10/2017ccv code***billing zip code98103Sincerely, [redacted] ***

This customer was rude, insulting, and belligerent to the staff and doctorShe called our doctor an [redacted] in front of the staff and other clientsShe came to our clinic through a Groupon coupon which is a third party vendorWe already informed Groupon that she was removed from the premises and to refund her $She is banned from our clinic.regards Sam

Client called and said her eyes are bruised and she is stopping her payment for the procedureDoctor tried to explain that bruising with any needle therapy and injections are common and will disappear and to come in and see us for a follow upshe refused said she was busy and not coming inClient called her credit card company and reversed the $charges without our authorizationPlease close this dispute as client already received her $

Complaint: [redacted] I am rejecting this response because: Dear Mr. I [redacted] with great respect for you, but I do not know you and I never had the honor to meet you. In my phone call, I spoke with Katie, she is not a doctor, I have not had the opportunity to talk with a doctor in your clinic. I was attacked on the phone with very bad manners trying to explain what the effect of the procedure Botox from your employee, I was scared, stressed, I wondered how I look! I call for help, and got very bad tone, at this time I was not a customer, your employee attacked me as a victim. She said I should come immediately into your clinic and will see what she can do?! She told me she is a nurse, if she can’t do anything she would call a doctor. I explained politely that I'm not happy with the service and I want my money back and I'll call my credit card to stop payment at this time your employee with the unpleasant tone attacked me and told me that if I do that, they will send creditors on my door knocking and I will be sued! These are her words. I apologize, but after such behavior, how you would feel you Mr. I [redacted] if you were an my place? I was speechless by inadequate attitude and behavior of the employee unprofessionally, which generally has to be careful and courteous to customers! I do not understand why we should presume the truth here? Ultimately, this is your business and your interest to have customers and your business to be productive, but for that your customers should be happy with the product of your business! I had to wait over an one hour for my procedure, my time is scheduled and in this case I had to wait, it's not my fault, but the fault of your staff. I'm not satisfied with the procedure that was done, I undertake beautification of my face with botox procedure, very sorry, but I looked after the procedure in your clinic, as beaten! One month I stayed at home, I was horrified to go out looking that way, Christmas and New Year festivities were taboo for me, my friends asked me what incident I experienced? With so many Botox procedures in my life, I do not have any problem! My face looked great! After the procedure in your company I have no words for my experience, I am not happy with your service, by the way your staff served me as a customer, the outcome of the procedure with Botox and the consequences that had to bear. As a customer, I spoke up for my rights, I pay for the service! When the service is poor, very clear that I would argue that I'm right as a customer! I refused payment on my credit card because the service is poor! You don’t dispute that!? For you is more easy to take me to small claims court, you are very good Businessmen mr.I***! I have pictures and of course witness who was with me during my visit to your clinic and during my phone call to your clinic. None of your company did not contacted me, I made a complaint over the phone and I received a threat! You have decided that an easy way for you to bring me to small court for $ 279 - the money I pay as a client and not get normal service! We have a court date 22 March 2016. Sincerely, [redacted]

Witnessed Aura kicking out two women for having a small chat about the ridiculously long wait. I stepped in to say that's not right and they kicked me out too. The three of us tried to confront them and asked why they kicked us out, walked in with our phone recording on and they called the police on us. The police who showed up were very sympathetic towards us, told us they’ve been here multiple time for the exact same situations. None of us got to see the doctor but they claimed all of our Groupon vouchers. When we asked for refund they lied they gave treatment to one of us.

Client called and said her eyes are bruised and ? she is stopping her payment for the procedureDoctor tried to explain that bruising with any needle therapy and injections are common ? and will disappear and to come in and see us for a follow upshe refused said she was busy and not coming inClient called her credit card company and reversed the $charges without our authorizationPlease close this dispute as client already received her $

Sorry for taking too long to answer this complaint as I was out of town for a while and just saw the complaintI had a chance to discuss the incident with my store manager Katy and was told the customer behaved in a very threatening manner waving her arms and screaming as she walked into the clinicIt seems that she was upset that her call was not returned but regardless her behavior was disorderly and she was removed from the premises at which point she started knocking at the window glass and camped outside the business when we were closed and Katy was concerned of being assaulted by the customer since there was no way out of business but the front door and the customer was standing by the door for almost minutes swearing at the business and flipping us offAt this point Katy called the cops and had her removedThe customer is done with her treatments and there is no money owed to her so there will be no partial refund issuedAt this point we reserve the right to file a harassment lawsuit against the customer based on he police report

I purchased a Groupon from this company for a set of 2 Kybella brand injections. I received the first injection and was told to schedule a second injection in 8 weeks. My second injection is now due and I have called this company multiple times, left 5 voicemails and emailed them via the website without a call back. It has been several weeks since I tried to contact them. They owe me my second injection that I've already paid for.

Before I explain my specific incident with this company, I need to call attention to the yelp and Google reviews left by many othersA similar situation has happened to over other women that are seeking help with things that they are self-conscious about Aura laser is on Groupon for many treatments that people purchase for their appearances - from Botox to hair removal, facials etc I purchased a Groupon prior to the holiday season to get a refreshed look and made my appointment with themWhen I arrived, the person at the desk was extremely rude to me, leading me to feel as if I did something to her personallyAlso, her child was left unattended in the waiting room with me and he clearly had a terrible cold bugHe was coughing and laying on the bench next to me, not once did his mother (the desk lady Katy) ask him to cover his mouth or to sit upThis was uncomfortable to say the least, days before Christmas I was a little desperate for my appointment so I stayedAfter abo

Complaint: [redacted] I am rejecting this response because: Mr. Nader I [redacted] and Ms. Ghaemi K [redacted] I do not agree with your claims! The court will decide on who is guilty and who is not guilty! Everyone is innocent until proven guilty! I will not comment more the court! The problem with your company is that you offer services with very bad result! I, as a customer pay to have service from your company - the service is poor and careless! You think you can do whatever you want with your customers and they tolerate this behavior ?! Look at all the blogs, everybody wrote negatively about you, Shame on you, take the nece***ry measures to change the operation of your company, this is a business, not a game! Laws are for everyone and everyone bears the consequences! You, with your arrogant behavior, as owners of the business to allow my name to comment on the internet and put labels on me not know me personally is dangerous and harmful to who and what I represent! Stop threatening me with what implications will be between you and me in court! You have no right to such behavior! Stop to assign the functions of the court! Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:This is not true and Merchant is stating incorrect factsI had appointment scheduled on June 8th which they cancelledAs a proof, see attached message that I received from merchantAfter which I called them multiple time to reschedule however did not receive any response and hence visited merchant facility to understand what is happeningWhen I was at store, manager misbehaved with me and declined to provide last sessions which was part of the whole treatmentIn addition she abused me for being an Indian nationality that’s when I had no other option left but to call which I did(Please see attached call details which was made from my cell phone on same day - June when they misbehaved with me) personnel asked me to wait outside of the facility until cops arrives at the location so I was waiting for Cop and during that whole time I was sitting inside my car as per the instruction from personnelWhen Cop arrived at the location, they mentioned that they have received multiple complaints about this business and they advised me to raise voice through online media like Google review, Groupon review and filing complaint on Revdex.comAs result I have filed complaint against this business on Revdex.com as well as on GrouponGroupon did investigation on their end and refunded their share of money for last session (~ $108.00)I can share those details with you if you want.
Sincerely,
*** ***

I purchased a Groupon from this company for a set of Kybella brand injectionsI received the first injection and was told to schedule a second injection in weeksMy second injection is now due and I have called this company multiple times, left voicemails and emailed them via the website without a call backIt has been several weeks since I tried to contact themThey owe me my second injection that I've already paid for