Verizon dispatched a technician on July **, 2015 who completed the router and coaxial connection, which improved the data speed at the location. Verizon’s Technical Support staff made contact with the customer to confirm satisfaction, at which time; the customer confirmed the issue is...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I never received a reply from them asking if I would like a return label mailed to me or to contact them. It is possible they went in the spam folder however. I would have said yes to a return label being mailed to me. I certainly hope I didn't cause any problems for anyone. I just felt that I was mailed a seriously damaged product and then I was being ignored and expected to pay full price for it. I will go to the Fingerhut website and see how to print a return label. I don't have a printer but a relative an hour away from me does and we visit them a couple of times a month. Thank you for your help in this matter.
Initial Business Response /* (1000, 10, 2015/06/17) */
CONFIDENTIAL COMMUNICATION
June 17, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to her purchase of a SwimWays Extra Large Spring Float Recline from June 20, 2014 and an Intex Twin Pillow-Rest Airbed from August 14, 2014. We regret to learn of the problems that have arisen with the items, as outlined in the inquiry.
As a reminder to Ms. [redacted], our Return Policy states, in part, "You can return your purchase within 30 days of receipt, as long as it's in new condition. Returns will not be accepted for credit or exchange after 90 days." This policy appears under the "customer service" section on our website, in the catalog's "terms of sale" section, and on the customer's packing slip enclosed with their shipment.
We did not find evidence that Ms. [redacted] ever contacted our Customer Service Department about these items prior to April 29, 2015. Consequently, neither item can be returned for credit or exchange as the 90-day maximum deadline has passed. The phone agent advised Ms. [redacted] that her best recourse was with the vendor/manufacturer, and sent proof of purchase for each item that is sometimes required when filing a warranty claim.
While we sympathize with Ms. [redacted]'s situation, it does not deviate from the fact that she received merchandise and is responsible for any balance still owing on it.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
CONFIDENTIAL COMMUNICATION January 17, 2017 ...⇄ #[redacted] Revdex.com of MinnesotaAttn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s inquiry she states the promotion code offered free shipping on the first order with an approved Gettington Credit Account and as this was her first order the promotion code should be honored. In our review of Ms. [redacted]’s past contact with our company, the only promotion code she requested to have applied to her order was GTN831, which as previously stated, was not valid on the items she ordered. Upon receiving the additional information Ms. [redacted] provided we have verified that the promotion code she is referring to is FSGTN and not the promotion code she originally provided. As such, we have honored Ms. [redacted]’s request and credit has been issued for the shipping and handling charges of $65.92. This credit will appear on Ms. [redacted]’s statement within 1-2 billing cycles. If Ms. [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/bw
Initial Business Response /* (1000, 5, 2015/10/28) */
Customer has been refunded the full purchase price of the dehumidifier and extended warranty, and will also receive a refund check for the payments she has made towards the item.
Initial Consumer Rebuttal /* (2000, 6, 2015/10/29) */
Please be advised, Verizon Online Tech Support spoke with the consumer on 8/*/15 regarding her internet issues. A new modem was shipped to the consumer. A technician was dispatched to the consumer’s home on 8/*/15 and repaired the F1 cable pair ensuring dial tone was okay to the consumer’s home....
Verizon has applied credit to the consumers account according to the trouble history. The adjustment will appear on the following months statement. Verizon apologizes for any inconvenience caused surrounding this matter.
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Customer #: [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account purchase of an XBOX Console Bundle on February 6, 2016. We realize Ms. [redacted] maintains that she never received the XBOX. Due to UPS tracking number [redacted] reflecting that we met our delivery obligations for this item, a missing merchandise claim was initiated for Ms. [redacted], for which we requested a police report due to the significant monetary value involved. On February 26, 2016, Ms. [redacted] had emailed us the last remaining police report information needed to complete our investigation. Unfortunately, the Metro Nashville Police Department would not confirm the information with our representative, and the representative sent Ms. [redacted] an email reply on the same date stating, “We attempted to contact the Metro Nashville Police Department to verify the contents of your report. We were told that in order to verify the information contained in the report, we would need a physical copy. Please obtain a copy of this report and fax it to us at ###-###-####, or you can mail it to Fingerhut Customer Service, [redacted]., St. Cloud, MN 56303.” We recently made additional attempts to contact the precinct’s records department as a courtesy, but each time they were unavailable. To date, there is no record that we have yet received a paper copy of the police report from Ms. [redacted]. In order for us to finalize this process and possibly release Ms. [redacted] from payment for the item, we will need to be able to confirm the police report. As it is now in Ms. [redacted]’s best interest, we strongly advise her to fax us a copy of the report to ###-###-#### or as an email attachment to [email protected]. She should allow up to 15 days from the date she sends us the report for this process to be completed and receive notification by mail of the outcome, including any corrective adjustments to her credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Verizon has made attempts to reach the customer to discuss his concerns. The calls have been unsuccessful. Verizon is able to make accommodations but will need to speak with the customer prior to making any changes. The customer has been left messages providing contact information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have already been through Revdex.com for this complaint. The outcome that was agreed upon previously was not actually executed. I was being charged for my services on 2 separate accounts (even though they should have been one). I was paying the amount I was billed for on time every month. However I began receiving notices of my internet being suspended. Whenever I called about this, Verizon would say my account was paid in full and restore my services. Finally, someone identified that they were billing a portion of my monthly bill to an account that I had no access to and never received a bill for via mail or e-mail. They said they would bundle my accounts (never happened) so I contacted Revdex.com. I have spent numerous hours on the phone with representatives that couldn't figure out what was going on with my account and was hung up on several times as well or never received a promised follow up. Finally, someone from corporate called after the Revdex.com complaint. He told me that my accounts would be bundles, I would be credited back the false charges (HBO and late fees) and that my bill was good up until May because of the credits. Also, I asked several times about the outstanding charges associated with the internet. He assured me over and over again that I was at a complete $0 balance. However I am now showing a $240 past due amount on my account. After spending another hour on the phone with representatives they told me that it is accurate and that the outstanding balances are all there. Every time I talk to someone at Verizon it is a different answer. I am extremely frustrated and disappointed. I will not be paying the outstanding amount that I was told I did not owe (approximately $164), and I am uncertain how it has since climbed to $240 in the past 2 months especially with the credits I was told I had. The woman I spoke to today told me no credits had even been issued to my account. Essentially, the agreed upon outcome was not executed except for the bundling of the accounts so I could actually access my full bill.Desired Outcome: Immediate termination of services after May payment with no additional fees.
Please be advised I spoke to [redacted] December **, 2015 to advised the new relief date was given based off the extensive work that is required to update all equipment and systems used for providing our customers with High Speed Internet service. I have received an update from the Engineering and Field teams that everything should be updated and ready for a new service order week of January **, 2016. I advised [redacted] that I will follow up to assure the service order is installed with no further problems.We trust this provides your office with the information required in this matter.Thank you,Ms. M[redacted]Sr. AnalystVerizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for this is the only way I would have ever gotten this situation rectified!
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 25, 2016 Revdex.com or Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Ms. [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Ms....
[redacted] regarding a recurring charge that has been billed to her American Express Card. In Ms. [redacted]’s complaint, she states that she discovered a recurring charge for a monthly fee of $14.95 on her American Express Card. She contacted Norm Thompson by phone and was advised the reoccurring charges were from the Norm Thompson Rewards Program. Ms. [redacted]’s desired resolution is to receive information when these charges began and refund of these charges. After Ms. [redacted] placed her December 31, 2010 order for the Blueberry Robe and Teal Twinset Cardigan, she was presented with an opportunity to accept a membership in Norm Thompson Rewards for a full 30 days. This offer included receiving, in the form of a gift code number, $20 off her next Norm Thompson purchase. She was not obligated to accept the membership offer and her Norm Thompson purchase was not contingent upon accepting the offer. The representative taking her order is required to inform all customers of the program terms before asking them if they would like to accept it. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.95 per month, billed by us as Norm Thompson Rewards to the same credit card, unless she asked to be canceled from the program. Cancellation may be made at any time with no further obligation. As of December 1, 2015, our Norm Thompson Rewards Program was discontinued. Ms. [redacted] is not currently being billed for this discontinued program and will not be billed for the program in the future. Ms. [redacted]’s complaint advises that American Express has refunded 9 months of charges ($134.85). Per her request, a full credit has been issued to her American Express Credit Card ending in 1018, in the amount of $794.30. This credit is made up of one activation charge of $1.95, and 53 monthly charges of $14.95 each. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-####. Their hours are Monday - Friday 7:30 am – 4:00 pm Eastern Standard Time. Thank you for allowing us to explain. Sincerely, Brandi [redacted] Executive Care Team
Our investigation concludes; Verizon technical support verified that STB, serial number [redacted], ordered the PPV event BOXING MAYWEATHER VS PACQUIAO HD on 5/*/15 and was viewed on 5/*/15. The processing for billing purposes added the $99.99 charge to the statement on 5/*/15 in accordance to the FiOS TV Terms of Service. 11. PRICING AND PAYMENT Other transactional charges, such as for On Demand or Pay Per View Services, are billed after the applicable service or feature has been ordered or provided to you. Verizon apologizes for miscommunication with representatives that may have provided misinformation surrounding when the PPV event date vs. service billing date. A Verizon representative provided this Information to [redacted]. The representative also discussed establishing controls and passwords to which [redacted] acknowledged he was familiar. Based on the verification and investigation from technical support the charge is valid and sustained. Verizon does understand [redacted] does not agree with the resolution, however all processes and procedures were followed. Technical Support verified the PPV Event was ordered from equipment within [redacted]'s residence as he is responsible for equipment use within the residence according to the Terms of Service: 4. USE OF THE SERVICE (b) You are responsible for all use of the Service, whether by you or someone using the Service with or without your permission. 7/*/15 Sent email to supervisor for help 7/**/15 Research determined on 05/**/15 the pay per view event of Pacqiauo vs Mayweather boxing match was ordered on set top box serial # [redacted] located in the residence via remote control. Additional research determined the PPV event was played from 6pm to 2am. The PPV fee of $99.99 is a valid charge, at this no credits are forthcoming as they are not warranted.
Upon review of this complaint, our billing representative found on December **, 2015, an order was processed for the prepaid card request which was sent to the vendor for shipment. [redacted] should expect to receive the prepaid card no later than January **, 2016. On December **,...
2015, I advised the customer to wait until the end of that week, January **, 2016 and provided my number.
A representative spoke to the customer on October **, 2016. The customer was advised that an order was issued to port telephone number xxx-xxx-[redacted] to Verizon. The customer’s FiOS Triple Play bundle price of Extreme TV, Internet and telephone is being corrected to bill at the price point...
CONFIDENTIAL COMMUNICATION June 15, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
I am rejecting this response because:They claim they are willing to help but refuse to accept any payment arrangements. I will definitely recommend that nobody ever open an account with them.
Verizon dispatched a technician on July **, 2015 who completed the router and coaxial connection, which improved the data speed at the location. Verizon’s Technical Support staff made contact with the customer to confirm satisfaction, at which time; the customer confirmed the issue is...
improved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I never received a reply from them asking if I would like a return label mailed to me or to contact them. It is possible they went in the spam folder however. I would have said yes to a return label being mailed to me. I certainly hope I didn't cause any problems for anyone. I just felt that I was mailed a seriously damaged product and then I was being ignored and expected to pay full price for it. I will go to the Fingerhut website and see how to print a return label. I don't have a printer but a relative an hour away from me does and we visit them a couple of times a month. Thank you for your help in this matter.
Initial Business Response /* (1000, 10, 2015/06/17) */
CONFIDENTIAL COMMUNICATION
June 17, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to her purchase of a SwimWays Extra Large Spring Float Recline from June 20, 2014 and an Intex Twin Pillow-Rest Airbed from August 14, 2014. We regret to learn of the problems that have arisen with the items, as outlined in the inquiry.
As a reminder to Ms. [redacted], our Return Policy states, in part, "You can return your purchase within 30 days of receipt, as long as it's in new condition. Returns will not be accepted for credit or exchange after 90 days." This policy appears under the "customer service" section on our website, in the catalog's "terms of sale" section, and on the customer's packing slip enclosed with their shipment.
We did not find evidence that Ms. [redacted] ever contacted our Customer Service Department about these items prior to April 29, 2015. Consequently, neither item can be returned for credit or exchange as the 90-day maximum deadline has passed. The phone agent advised Ms. [redacted] that her best recourse was with the vendor/manufacturer, and sent proof of purchase for each item that is sometimes required when filing a warranty claim.
While we sympathize with Ms. [redacted]'s situation, it does not deviate from the fact that she received merchandise and is responsible for any balance still owing on it.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
CONFIDENTIAL COMMUNICATION January 17, 2017 ...⇄ #[redacted] Revdex.com of MinnesotaAttn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s inquiry she states the promotion code offered free shipping on the first order with an approved Gettington Credit Account and as this was her first order the promotion code should be honored. In our review of Ms. [redacted]’s past contact with our company, the only promotion code she requested to have applied to her order was GTN831, which as previously stated, was not valid on the items she ordered. Upon receiving the additional information Ms. [redacted] provided we have verified that the promotion code she is referring to is FSGTN and not the promotion code she originally provided. As such, we have honored Ms. [redacted]’s request and credit has been issued for the shipping and handling charges of $65.92. This credit will appear on Ms. [redacted]’s statement within 1-2 billing cycles. If Ms. [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/bw
Initial Business Response /* (1000, 5, 2015/10/28) */
Customer has been refunded the full purchase price of the dehumidifier and extended warranty, and will also receive a refund check for the payments she has made towards the item.
Initial Consumer Rebuttal /* (2000, 6, 2015/10/29) */
Please be advised, Verizon Online Tech Support spoke with the consumer on 8/*/15 regarding her internet issues. A new modem was shipped to the consumer. A technician was dispatched to the consumer’s home on 8/*/15 and repaired the F1 cable pair ensuring dial tone was okay to the consumer’s home....
Verizon has applied credit to the consumers account according to the trouble history. The adjustment will appear on the following months statement. Verizon apologizes for any inconvenience caused surrounding this matter.
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Customer #: [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account purchase of an XBOX Console Bundle on February 6, 2016. We realize Ms. [redacted] maintains that she never received the XBOX. Due to UPS tracking number [redacted] reflecting that we met our delivery obligations for this item, a missing merchandise claim was initiated for Ms. [redacted], for which we requested a police report due to the significant monetary value involved. On February 26, 2016, Ms. [redacted] had emailed us the last remaining police report information needed to complete our investigation. Unfortunately, the Metro Nashville Police Department would not confirm the information with our representative, and the representative sent Ms. [redacted] an email reply on the same date stating, “We attempted to contact the Metro Nashville Police Department to verify the contents of your report. We were told that in order to verify the information contained in the report, we would need a physical copy. Please obtain a copy of this report and fax it to us at ###-###-####, or you can mail it to Fingerhut Customer Service, [redacted]., St. Cloud, MN 56303.” We recently made additional attempts to contact the precinct’s records department as a courtesy, but each time they were unavailable. To date, there is no record that we have yet received a paper copy of the police report from Ms. [redacted]. In order for us to finalize this process and possibly release Ms. [redacted] from payment for the item, we will need to be able to confirm the police report. As it is now in Ms. [redacted]’s best interest, we strongly advise her to fax us a copy of the report to ###-###-#### or as an email attachment to [email protected]. She should allow up to 15 days from the date she sends us the report for this process to be completed and receive notification by mail of the outcome, including any corrective adjustments to her credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Verizon has made attempts to reach the customer to discuss his concerns. The calls have been unsuccessful. Verizon is able to make accommodations but will need to speak with the customer prior to making any changes. The customer has been left messages providing contact information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have already been through Revdex.com for this complaint. The outcome that was agreed upon previously was not actually executed. I was being charged for my services on 2 separate accounts (even though they should have been one). I was paying the amount I was billed for on time every month. However I began receiving notices of my internet being suspended. Whenever I called about this, Verizon would say my account was paid in full and restore my services. Finally, someone identified that they were billing a portion of my monthly bill to an account that I had no access to and never received a bill for via mail or e-mail. They said they would bundle my accounts (never happened) so I contacted Revdex.com. I have spent numerous hours on the phone with representatives that couldn't figure out what was going on with my account and was hung up on several times as well or never received a promised follow up. Finally, someone from corporate called after the Revdex.com complaint. He told me that my accounts would be bundles, I would be credited back the false charges (HBO and late fees) and that my bill was good up until May because of the credits. Also, I asked several times about the outstanding charges associated with the internet. He assured me over and over again that I was at a complete $0 balance. However I am now showing a $240 past due amount on my account. After spending another hour on the phone with representatives they told me that it is accurate and that the outstanding balances are all there. Every time I talk to someone at Verizon it is a different answer. I am extremely frustrated and disappointed. I will not be paying the outstanding amount that I was told I did not owe (approximately $164), and I am uncertain how it has since climbed to $240 in the past 2 months especially with the credits I was told I had. The woman I spoke to today told me no credits had even been issued to my account. Essentially, the agreed upon outcome was not executed except for the bundling of the accounts so I could actually access my full bill.Desired Outcome: Immediate termination of services after May payment with no additional fees.
Sincerely,
[redacted]
[redacted] was given a one-time courtesy adjustment on the 1st installation charge.
Please be advised I spoke to [redacted] December **, 2015 to advised the new relief date was given based off the extensive work that is required to update all equipment and systems used for providing our customers with High Speed Internet service. I have received an update from the Engineering and Field teams that everything should be updated and ready for a new service order week of January **, 2016. I advised [redacted] that I will follow up to assure the service order is installed with no further problems.We trust this provides your office with the information required in this matter.Thank you,Ms. M[redacted]Sr. AnalystVerizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for this is the only way I would have ever gotten this situation rectified!
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 25, 2016 Revdex.com or Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Ms. [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Ms....
[redacted] regarding a recurring charge that has been billed to her American Express Card. In Ms. [redacted]’s complaint, she states that she discovered a recurring charge for a monthly fee of $14.95 on her American Express Card. She contacted Norm Thompson by phone and was advised the reoccurring charges were from the Norm Thompson Rewards Program. Ms. [redacted]’s desired resolution is to receive information when these charges began and refund of these charges. After Ms. [redacted] placed her December 31, 2010 order for the Blueberry Robe and Teal Twinset Cardigan, she was presented with an opportunity to accept a membership in Norm Thompson Rewards for a full 30 days. This offer included receiving, in the form of a gift code number, $20 off her next Norm Thompson purchase. She was not obligated to accept the membership offer and her Norm Thompson purchase was not contingent upon accepting the offer. The representative taking her order is required to inform all customers of the program terms before asking them if they would like to accept it. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.95 per month, billed by us as Norm Thompson Rewards to the same credit card, unless she asked to be canceled from the program. Cancellation may be made at any time with no further obligation. As of December 1, 2015, our Norm Thompson Rewards Program was discontinued. Ms. [redacted] is not currently being billed for this discontinued program and will not be billed for the program in the future. Ms. [redacted]’s complaint advises that American Express has refunded 9 months of charges ($134.85). Per her request, a full credit has been issued to her American Express Credit Card ending in 1018, in the amount of $794.30. This credit is made up of one activation charge of $1.95, and 53 monthly charges of $14.95 each. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-####. Their hours are Monday - Friday 7:30 am – 4:00 pm Eastern Standard Time. Thank you for allowing us to explain. Sincerely, Brandi [redacted] Executive Care Team
Our investigation concludes; Verizon technical support verified that STB, serial number [redacted], ordered the PPV event BOXING MAYWEATHER VS PACQUIAO HD on 5/*/15 and was viewed on 5/*/15. The processing for billing purposes added the $99.99 charge to the statement on 5/*/15 in accordance to the FiOS TV Terms of Service. 11. PRICING AND PAYMENT Other transactional charges, such as for On Demand or Pay Per View Services, are billed after the applicable service or feature has been ordered or provided to you. Verizon apologizes for miscommunication with representatives that may have provided misinformation surrounding when the PPV event date vs. service billing date. A Verizon representative provided this Information to [redacted]. The representative also discussed establishing controls and passwords to which [redacted] acknowledged he was familiar. Based on the verification and investigation from technical support the charge is valid and sustained. Verizon does understand [redacted] does not agree with the resolution, however all processes and procedures were followed. Technical Support verified the PPV Event was ordered from equipment within [redacted]'s residence as he is responsible for equipment use within the residence according to the Terms of Service: 4. USE OF THE SERVICE (b) You are responsible for all use of the Service, whether by you or someone using the Service with or without your permission. 7/*/15 Sent email to supervisor for help 7/**/15 Research determined on 05/**/15 the pay per view event of Pacqiauo vs Mayweather boxing match was ordered on set top box serial # [redacted] located in the residence via remote control. Additional research determined the PPV event was played from 6pm to 2am. The PPV fee of $99.99 is a valid charge, at this no credits are forthcoming as they are not warranted.
Upon review of this complaint, our billing representative found on December **, 2015, an order was processed for the prepaid card request which was sent to the vendor for shipment. [redacted] should expect to receive the prepaid card no later than January **, 2016. On December **,...
2015, I advised the customer to wait until the end of that week, January **, 2016 and provided my number.
A representative spoke to the customer on October **, 2016. The customer was advised that an order was issued to port telephone number xxx-xxx-[redacted] to Verizon. The customer’s FiOS Triple Play bundle price of Extreme TV, Internet and telephone is being corrected to bill at the price point...
quoted of $79.99. The customer was satisfied.
CONFIDENTIAL COMMUNICATION June 15, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Initial Business Response /* (1000, 6, 2015/11/12) */
1st call back attempted 11/12
Initial Consumer Rebuttal /* (2000, 11, 2015/11/30) */
The customer advised that he spoke with Verizon's tech support and his issues have been resolved.
I am rejecting this response because:They claim they are willing to help but refuse to accept any payment arrangements. I will definitely recommend that nobody ever open an account with them.