Initial Business Response /* (1000, 5, 2015/12/17) */
December 17, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am...
writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account.
Mr. [redacted] states that Fingerhut is reporting a thirty day late on his credit report, which resulted from an unauthorized order placed on his account. Mr. [redacted] is requesting that the delinquent remark for August 2013 be removed and his account closed.
According to our records, an order was placed on Mr. [redacted]'s WebBank/Fingerhut credit account on April 24, 2013 and shipped to an address in Alabama.
Fingerhut attempted to make contact with Mr. [redacted] when the account became delinquent, but were unable to reach him. Fingerhut also sent monthly statements beginning in May 2013 to Mr. [redacted]'s address in Bakersfield California. A dispute from Trans Union was received in July 2013, to which Fingerhut replied with a letter and itemized statement.
Mr. [redacted] contacted Fingerhut by phone in August 2013 stating there was an unauthorized order on his account. After receiving a police report and signed unauthorized merchandise affidavit, Mr. [redacted]'s account received full credit for the merchandise.
Per Mr. [redacted]'s request, his account was closed on December 10, 2015.
A dispute received from Trans Union was updated to "Closed at Customer's Request" and the thirty day delinquency reporting for August 2013 was removed. (Control # [redacted])
According to an account review on December 14, 2015, Equifax, Trans Union and Experian are reporting Mr. [redacted]'s account as "Closed at Customer's Request" and the delinquency reporting for August 2013 has been updated to current.
Thank you for allowing us to assist and explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Matter has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 7, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she will be returning both Xbox One’s and expects a full refund. Ms. [redacted] stated that she took the systems to a local store who confirmed that she received two incorrect systems. We have issued (2) special prepaid labels for Ms. [redacted] to return the (2) items to Fingerhut. These labels will allow our returns center to inspect them as we believe that the merchandise being shipped are the Xbox One “S”, but based on Ms. [redacted]’s findings, we would like to confirm. If our Returns Department finds a shipping error occurred and she was sent the wrong item, we will cover the shipping. If they find Ms. [redacted] was sent the correct item, Ms. [redacted] will remain responsible for the shipping per our return policy, which states, the customer is responsible unless in cases of damages, defects, or shipping errors. Ms. [redacted] will be credited the full amount of the service plan that was purchased on her first order once we have the return. We apologize for any inconvenience caused to Ms. [redacted]. Should Ms. [redacted] have any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My issue is that [redacted] is removing $4.95 from my rewards card because the card has reached 13 months of age, not because of 12 months of inactivity. The inactivity fee still should not apply to me because I made a purchase with the card in April 2017. Verizon should rectify with misinterpretation of the guidelines of the rewards card with [redacted]. Further, Verizon contacted me between 1 to 3 days ago and informed me that I will soon receive a new rewards card with the money replaced to resolve the issue. That resolution doesn't match the response I read from the Revdex.com. I will consider this issue resolved when I receive my new rewards card. Hopefully Verizon clarifies things with [redacted] so this same scenario doesn't repeat itself in a year.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i guess there ain't nuttin I can do about it but why does it take going to the Revdex.com to get an honest responce from someone at there company is beyond me
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about the inability to use the FIOS mobile app and other streaming services related to Verizon FIOS. Upon review, Verizon has...
attempted to reach [redacted] and we were successful in our first attempt only. Verizon reviewed [redacted]’s issue and assisted him with access to the Verizon FIOS mobile app, however; he still had issues accessing the HBO Go and Epix apps. Verizon made multiple follow up calls but we were unable to reach [redacted]. Furthermore, I have sent a call me letter leaving my number should [redacted] have any further questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want my account deleted and 0 balance, I am done messing with this company, I was told before I placed the order I would be getting a $20 charge on top of my Phone bill charge which would be around $40 max well I got my bill for $100. This is not going to happen, also I was told plus I have an email stating I would be getting the install on a tht Friday which turned into Sat I took off a day of work for nothing then sat cam said they would be here between 8-5 then between 11;45-12;45 then 2;35-;335 and so forth till he came close to 4pm. I HAVE NOT HAD NOTHING BUT A BAD TIME WITH THIS COMPANY! I only wanted it for a landline for 911 in case of an emergency I already have a phone voip with unlimited everything for 3 years now. I have told verizon 2 time I wanted my line disconnected and its still on so go figure.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Please be advised that [redacted] established voice and internet services with Verizon on January *, 2018. The customer has had service issues since the date of installation. The current trouble ticket, [redacted], was opened January **, 2018. A Verizon repair...
representative spoke to [redacted] January **, 2018 and reiterated the estimated completion date (“ECD”) of February **, 2018. There is a major cable outage and the matter has been escalated to Verizon’s cable group. Please also be advised that the representative offered Voice Link to the customer; however, the customer refused stating he does not need the phone; rather, he needs internet service. In any event, I already issued a three-week credit totaling $41.32 to the account. Additional credit will be issued subsequent to restoral of the services. Verizon apologizes and understands the customer is not content with the extended delay in service restoral due to the cable outage; however, Verizon will continue to monitor the progress.
Verizon investigation located Account number [redacted] with phone number ###-###-#### is showing a balance of $43.74 due in with a final bill received date showing as 12/**/2014. Records reflect as the account was not credit reported. On 8/*/16, Verizon Appeals Billing...
representative spoke with [redacted] and apologized for her frustration. The representative explained she was billed Unreturned Equipment Charges because she did not return the equipment within 30 days. She stated she mailed the router back as soon as she was aware there was a bill. The representative issued credit totaling $43.74 to bring the bill to a zero balance. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe that Verizon has gone above and beyond to make sure that I regain service and trust. However, I cannot close the complaint at this time because I still have not heard of financial compensation.Verizon has issued a 1 month credit of $34.99. However, my service was out for approximately a year. Based on my conversations with one of the reps, that rep is working on getting me a more substantial amount regarding the service. Until we can both meet and come up with a larger credit; I cannot close this complaint at this time. I do hope everyone at Verizon understands my stance on this matter. I do again appreciate what has been done so far, and I do not take it for granted. So, once I hear from Verizon with some other form of compensation, I will close the case at that time. Thank you for understanding,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon's records show this concern was received from the MD PSC on 6/**/15. According to our records, a [redacted] in the Usage Verification Center (UVC) discussed Verizon’s requirements for removing the restriction. [redacted] was advised that once the account balance is...
completely current in cash, she may contact the UVC to remove the block. The representative also advised that should [redacted] use a different form of payment, there will be a 10 day hold to allow the funds to clear the bank. Verizon’s records reflect an ongoing history of returned checks.
Verizon was unable toreach this customer who failed to return all calls. A review of her recordsindicates that service was terminated on 3/**/14 and that her 4/**/15 finalbill correctly reflects that date.
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I'm not really rejecting the response but wanted to leave a followup. First, I want to thank Verizon for taking he action they did1 :) It's been frustrating and I am very pleased with the prompt response. I had called the woman who left me a message but she was away. Since I have had so many issues trying to get my cell phone removed from my record, I had an idea. I'm wondering if we can simply "update" the cell phone number field with another number because for some reason the deletion never sticks. How about we use the home phone and cellp hone fields and populate them both with my home number? I think that could do the trick because it the past deleting it didn't work. thoughts? And thank you again Revdex.com and Verizon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon has reviewed it records regarding [redacted] service. The maximum high speed internet service available at [redacted] location is *5/*. Verizon has documented [redacted] concerns and this information has been forwarded to the proper management team for further internal...
review. Verizon has spoken with [redacted] and advised of this information. [redacted] has confirmed his service is working properly.We trust this information will help to resolve [redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I DID speak with Verizon, but their account of the discussion is INCORRECT. I DID NOT state that I do "not wish to make any changes to the account," as they indicate. ON THE CONTRARY, I WANT THEM TO CHANGE THE ACCOUNT back to the originally contracted services. I WANT THEM TO HONOR THEIR ORIGINAL COMMITMENT to provide those services at the agreed upon price of $64.99. The original order confirmation information that I received, both in the form of an Email from Verizon, and in the form of a letter from Verizon, BOTH confirm that they would provide the requested services at a monthly rate of $64.99 (Triple Play TV, Telephone and 100MB/s Internet). I offered to send the documentation to the representative directly in the form of a fax or Email, but he declined to provide a phone number or Email address to which I could send the information. Changes that have occurred to my account since the date I signed up for service are directly the result of Verizon personnel actions only, in an attempt to appease my dissatisfaction with their incorrect billing and their inability to correct their billing problems. I WANT THE ORIGINALLY AGREED-TO SERVICES FOR THE ORIGINALLY AGREED PRICE, anything less is completely unacceptable and constitutes fraud.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because: It makes no sense. If I were to contact the company to open an account, it would happen immediately and I'd have a credit line to spend. But because I want my account closed, they're jerking me around. I will NEVER buy another thing from Fingerhut. Their quality is terrible, prices are outrageous, and they don't stand behind their merchandise. Saying they "can't close an online account" is absolute baloney! No further action is required. It's a waste of time but you can bet everyone I know will be warned about Fingerhut and their bogus business practices.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern in regards to the billing of Verizon services after the date he requested to disconnect. A Verizon...
representative spoke with [redacted] on July *, 2015 in regards to this inquiry. We have reviewed the account and taken actions to have the account disconnected. We have issued credit for $94.47 in regards to the months that were billed while the services should have been disconnected. We will continue to work to expedite a refund once the final bill has generated within the next 60 days. [redacted] has been provided with the direct number for the account specialist assigned to handling this inquiry should he have any questions or need additional resolution. Please accept these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] Her current Verizon final bill is showing as $51.16 due. The representative sent copies of the May, June and July 2015 bills for [redacted] to review the billing and payments applied. Attempts to contact [redacted] to review the bills with her have...
been unsuccessful. We will follow up to try to contact [redacted] to review the bills and answer any questions.
Initial Business Response /* (1000, 5, 2015/12/17) */
December 17, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am...
writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account.
Mr. [redacted] states that Fingerhut is reporting a thirty day late on his credit report, which resulted from an unauthorized order placed on his account. Mr. [redacted] is requesting that the delinquent remark for August 2013 be removed and his account closed.
According to our records, an order was placed on Mr. [redacted]'s WebBank/Fingerhut credit account on April 24, 2013 and shipped to an address in Alabama.
Fingerhut attempted to make contact with Mr. [redacted] when the account became delinquent, but were unable to reach him. Fingerhut also sent monthly statements beginning in May 2013 to Mr. [redacted]'s address in Bakersfield California. A dispute from Trans Union was received in July 2013, to which Fingerhut replied with a letter and itemized statement.
Mr. [redacted] contacted Fingerhut by phone in August 2013 stating there was an unauthorized order on his account. After receiving a police report and signed unauthorized merchandise affidavit, Mr. [redacted]'s account received full credit for the merchandise.
Per Mr. [redacted]'s request, his account was closed on December 10, 2015.
A dispute received from Trans Union was updated to "Closed at Customer's Request" and the thirty day delinquency reporting for August 2013 was removed. (Control # [redacted])
According to an account review on December 14, 2015, Equifax, Trans Union and Experian are reporting Mr. [redacted]'s account as "Closed at Customer's Request" and the delinquency reporting for August 2013 has been updated to current.
Thank you for allowing us to assist and explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Matter has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 7, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she will be returning both Xbox One’s and expects a full refund. Ms. [redacted] stated that she took the systems to a local store who confirmed that she received two incorrect systems. We have issued (2) special prepaid labels for Ms. [redacted] to return the (2) items to Fingerhut. These labels will allow our returns center to inspect them as we believe that the merchandise being shipped are the Xbox One “S”, but based on Ms. [redacted]’s findings, we would like to confirm. If our Returns Department finds a shipping error occurred and she was sent the wrong item, we will cover the shipping. If they find Ms. [redacted] was sent the correct item, Ms. [redacted] will remain responsible for the shipping per our return policy, which states, the customer is responsible unless in cases of damages, defects, or shipping errors. Ms. [redacted] will be credited the full amount of the service plan that was purchased on her first order once we have the return. We apologize for any inconvenience caused to Ms. [redacted]. Should Ms. [redacted] have any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My issue is that [redacted] is removing $4.95 from my rewards card because the card has reached 13 months of age, not because of 12 months of inactivity. The inactivity fee still should not apply to me because I made a purchase with the card in April 2017. Verizon should rectify with misinterpretation of the guidelines of the rewards card with [redacted]. Further, Verizon contacted me between 1 to 3 days ago and informed me that I will soon receive a new rewards card with the money replaced to resolve the issue. That resolution doesn't match the response I read from the Revdex.com. I will consider this issue resolved when I receive my new rewards card. Hopefully Verizon clarifies things with [redacted] so this same scenario doesn't repeat itself in a year.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i guess there ain't nuttin I can do about it but why does it take going to the Revdex.com to get an honest responce from someone at there company is beyond me
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about the inability to use the FIOS mobile app and other streaming services related to Verizon FIOS. Upon review, Verizon has...
attempted to reach [redacted] and we were successful in our first attempt only. Verizon reviewed [redacted]’s issue and assisted him with access to the Verizon FIOS mobile app, however; he still had issues accessing the HBO Go and Epix apps. Verizon made multiple follow up calls but we were unable to reach [redacted]. Furthermore, I have sent a call me letter leaving my number should [redacted] have any further questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want my account deleted and 0 balance, I am done messing with this company, I was told before I placed the order I would be getting a $20 charge on top of my Phone bill charge which would be around $40 max well I got my bill for $100. This is not going to happen, also I was told plus I have an email stating I would be getting the install on a tht Friday which turned into Sat I took off a day of work for nothing then sat cam said they would be here between 8-5 then between 11;45-12;45 then 2;35-;335 and so forth till he came close to 4pm. I HAVE NOT HAD NOTHING BUT A BAD TIME WITH THIS COMPANY! I only wanted it for a landline for 911 in case of an emergency I already have a phone voip with unlimited everything for 3 years now. I have told verizon 2 time I wanted my line disconnected and its still on so go figure.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 6, 2017 ...⇄ ...
Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Please be advised that [redacted] established voice and internet services with Verizon on January *, 2018. The customer has had service issues since the date of installation. The current trouble ticket, [redacted], was opened January **, 2018. A Verizon repair...
representative spoke to [redacted] January **, 2018 and reiterated the estimated completion date (“ECD”) of February **, 2018. There is a major cable outage and the matter has been escalated to Verizon’s cable group. Please also be advised that the representative offered Voice Link to the customer; however, the customer refused stating he does not need the phone; rather, he needs internet service. In any event, I already issued a three-week credit totaling $41.32 to the account. Additional credit will be issued subsequent to restoral of the services. Verizon apologizes and understands the customer is not content with the extended delay in service restoral due to the cable outage; however, Verizon will continue to monitor the progress.
Verizon investigation located Account number [redacted] with phone number ###-###-#### is showing a balance of $43.74 due in with a final bill received date showing as 12/**/2014. Records reflect as the account was not credit reported. On 8/*/16, Verizon Appeals Billing...
representative spoke with [redacted] and apologized for her frustration. The representative explained she was billed Unreturned Equipment Charges because she did not return the equipment within 30 days. She stated she mailed the router back as soon as she was aware there was a bill. The representative issued credit totaling $43.74 to bring the bill to a zero balance. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe that Verizon has gone above and beyond to make sure that I regain service and trust. However, I cannot close the complaint at this time because I still have not heard of financial compensation.Verizon has issued a 1 month credit of $34.99. However, my service was out for approximately a year. Based on my conversations with one of the reps, that rep is working on getting me a more substantial amount regarding the service. Until we can both meet and come up with a larger credit; I cannot close this complaint at this time. I do hope everyone at Verizon understands my stance on this matter. I do again appreciate what has been done so far, and I do not take it for granted. So, once I hear from Verizon with some other form of compensation, I will close the case at that time. Thank you for understanding,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon's records show this concern was received from the MD PSC on 6/**/15. According to our records, a [redacted] in the Usage Verification Center (UVC) discussed Verizon’s requirements for removing the restriction. [redacted] was advised that once the account balance is...
completely current in cash, she may contact the UVC to remove the block. The representative also advised that should [redacted] use a different form of payment, there will be a 10 day hold to allow the funds to clear the bank. Verizon’s records reflect an ongoing history of returned checks.
Verizon was unable toreach this customer who failed to return all calls. A review of her recordsindicates that service was terminated on 3/**/14 and that her 4/**/15 finalbill correctly reflects that date.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I'm not really rejecting the response but wanted to leave a followup. First, I want to thank Verizon for taking he action they did1 :) It's been frustrating and I am very pleased with the prompt response. I had called the woman who left me a message but she was away. Since I have had so many issues trying to get my cell phone removed from my record, I had an idea. I'm wondering if we can simply "update" the cell phone number field with another number because for some reason the deletion never sticks. How about we use the home phone and cellp hone fields and populate them both with my home number? I think that could do the trick because it the past deleting it didn't work. thoughts? And thank you again Revdex.com and Verizon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon has reviewed it records regarding [redacted] service. The maximum high speed internet service available at [redacted] location is *5/*. Verizon has documented [redacted] concerns and this information has been forwarded to the proper management team for further internal...
review. Verizon has spoken with [redacted] and advised of this information. [redacted] has confirmed his service is working properly.We trust this information will help to resolve [redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I DID speak with Verizon, but their account of the discussion is INCORRECT. I DID NOT state that I do "not wish to make any changes to the account," as they indicate. ON THE CONTRARY, I WANT THEM TO CHANGE THE ACCOUNT back to the originally contracted services. I WANT THEM TO HONOR THEIR ORIGINAL COMMITMENT to provide those services at the agreed upon price of $64.99. The original order confirmation information that I received, both in the form of an Email from Verizon, and in the form of a letter from Verizon, BOTH confirm that they would provide the requested services at a monthly rate of $64.99 (Triple Play TV, Telephone and 100MB/s Internet). I offered to send the documentation to the representative directly in the form of a fax or Email, but he declined to provide a phone number or Email address to which I could send the information. Changes that have occurred to my account since the date I signed up for service are directly the result of Verizon personnel actions only, in an attempt to appease my dissatisfaction with their incorrect billing and their inability to correct their billing problems. I WANT THE ORIGINALLY AGREED-TO SERVICES FOR THE ORIGINALLY AGREED PRICE, anything less is completely unacceptable and constitutes fraud.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because: It makes no sense. If I were to contact the company to open an account, it would happen immediately and I'd have a credit line to spend. But because I want my account closed, they're jerking me around. I will NEVER buy another thing from Fingerhut. Their quality is terrible, prices are outrageous, and they don't stand behind their merchandise. Saying they "can't close an online account" is absolute baloney! No further action is required. It's a waste of time but you can bet everyone I know will be warned about Fingerhut and their bogus business practices.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern in regards to the billing of Verizon services after the date he requested to disconnect. A Verizon...
representative spoke with [redacted] on July *, 2015 in regards to this inquiry. We have reviewed the account and taken actions to have the account disconnected. We have issued credit for $94.47 in regards to the months that were billed while the services should have been disconnected. We will continue to work to expedite a refund once the final bill has generated within the next 60 days. [redacted] has been provided with the direct number for the account specialist assigned to handling this inquiry should he have any questions or need additional resolution. Please accept these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] Her current Verizon final bill is showing as $51.16 due. The representative sent copies of the May, June and July 2015 bills for [redacted] to review the billing and payments applied. Attempts to contact [redacted] to review the bills with her have...
been unsuccessful. We will follow up to try to contact [redacted] to review the bills and answer any questions.