A Verizon rep spoke with the customer on 8/**/16 as [redacted] was out of the office. The customer's bill was adjusted. The customer was advised that the next callback will be on 9/**/16 from [redacted].
Please be advised that I was able to speak with [redacted] today, February **, 2018. We were able to go over his billing concern and I offered an apology for this inconvenience. He understands that his bill is now Zeroed out/ he does not owe Verizon Wireline any funds, and that he will receive an updated bill indicated this information. We also were able to confirm that this account was not credit reported. [redacted] confirmed that he has my direct contact information, if this information needs to be discussed further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she contacted PayCheck Direct regarding an order placed on December 8, 2016. She was told the first payment would not come out of her account until December 30, 2016. She received a confirmation e-mail confirming the merchandise would be delivered on December 19, 2016. When she contacted PayCheck direct for a delivery time, she was told her items would not be delivered due to two payment reversals on her account. Ms. [redacted] asserts the customer service representative she spoke with was rude and unhelpful. Ms. [redacted]’s desired resolution would be to have the merchandise delivered and have the $60.00 over draft fee credited from her bank. Our records indicate Ms. [redacted] placed an order for a Timberland PRO Men's 6" Steel Toe Boot and a Sony PS4 500GB Uncharted 4: A Thief's End Console Bundle with a 2 Year Service Plan on November 29, 2016. This order was cancelled due to the payment reversal. Ms. [redacted] made two payments on December 8, 2016 in the amounts of $19.22 and $7.54. Both of these payments were reversed. When a payment is declined the account is placed on hold. Once a successful payment is made, the payment is held for 14 days. If no further issues occur an order can be placed at that time. A successful payment was made on December 16, 2016 in the amount of $26.20. On that same date the order was replaced for the merchandise. Ms. [redacted] will need allow 10 days from the time the payment was made for the payment to clear and an allow an additional 7-10 days for delivery. These items have an expected delivery date of January 4, 2017. We apologize Ms. [redacted] felt the representatives she spoke with on December 15, 2016 were discourteous. Her report of unacceptable service from one of our agents is regrettable. They are accountable to meet our professional standards and avoid any instance that might cause our customers to feel they are not being heard or understood. We appreciate Ms. [redacted]’s feedback. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon states that Encore wasn't removed and it's name was changed, however this was not reflected on my statement (it still said Encore), and when I called to question no one from Verizon told me that the name was changed. No notices were sent, or emailed. Verizon also states that the large bill was 2 bills combined. This may have been true however when I logged into Verizon website to check it said that my balance was $0, and when I called a recording said my balance was $0. For some reason, Verizon created a second account number under my name and did not inform me. When I called they did not tell me about the second account number. It is true Verizon gave me a $5 credit for the late payment after I called to complain. I was also told by Verizon that they would actually owe me money for unused services when I canceled. This was not explained. Verizon also could not explain why my phone service was disconnected, which is the reason that I made this complaint. (my phones were disconnected weeks before they said I had a late payment) They also had no explanation as to why they refused to reconnect my phones. A Verizon representative did apologize to me over the phone, however there was no apology in the response to this complaint. They just stated was was resolved and ignored the unresolved. (i.e. My phones being disconnected) They could not also explain as to why they said I would receive Starz free for 1 year, and then disconnected it after a few days. This has been going on for over 1 month, I have spent about 6 hours of my time on the phone with Verizon trying to figure all this out.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has an account, number xxxxxx[redacted] that has a total balance due of $158.78 with final bill date of 12/*/2013. A settlement was offered on this account and the settlement offer expires on 06/**/2016. This account has been credit reported as an unpaid collection. The customer...
also has account number xxxxxx[redacted] with a final bill date of 07/**/2013. This account was settled with customer's payment of $76.48 on 03/**/2016. This account is credit reported as a paid collection with customer paying less than the $152.95 that was owed.
We were not able to reach this customer (customer’s voice mail was full) to review the billing. A letter was mailed to the customer on 3/**/16 providing him with a billing specialist name and direct number to call at his convenience so we can review the billing.
I am rejecting this response because:I have already filled out multiple affadavits and told them multiple times I DID use the label they provided. I am ceasing all communication with Fingerhut and Bluestem Brands and will be seeking an attorney. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They keep giving the same response and I'm not repeating myself again! They are wrong and it's a scam they just didn't want to loose our business because they came back higher then what we were paying with cox!!!! So they played with things to get it lower and failed to explain or tell us stuff and that we'd loosenthengift card and like I said again and again and again all along kept telling us yes you'll be getting it in the mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. Mr. [redacted] states he purchased an air conditioner from Gettington that is no longer working properly. He contacted Gettington and was told to contact the manufacturer. Mr. [redacted] was unable to contact the manufacturer, and at that time he contacted Asurion. He states it took them weeks to respond. When an appointment was set up for them to fix the air conditioner, they cancelled the appointment. Mr. [redacted]’s desired outcome would be to have the product refunded. Our records indicate Mr. [redacted] purchased a Honeywell 14,000 Btu Portable AC and Heater with a 3 Year Service Plan on January 22, 2016. Mr. [redacted] contacted Gettington on December 30, 2016 stating the air conditioner was no longer working properly. At this time he was provided with the manufacturers’ phone number. Mr. [redacted] contacted Gettington on January 10, 2017 stating he was unable to reach the manufacturer. Mr. [redacted] purchased a 3 Year Service Plan with the air conditioner from Asurion, at this time he was provided with their contact number. On February 16, 2017 Mr. [redacted] contacted Gettington and stated the service call to have the air conditioner was fixed was cancelled. As a courtesy to Mr. [redacted]’s a discount coupon was offered to be used on a future order. Mr. [redacted] declined and stated he would not be making future purchases. We reached out to Asurion on Mr. [redacted]’s behalf, and the response we received from them indicated that they had initially assigned the service to Aguiarre Applicance, who scheduled the appointment on February 14, 2017. When the technician contacted Mr. [redacted], the customer advised he could not wait any longer as he had to leave for work, so that appointment was canceled. They then assigned the work order to Service On Site, but have been unable to connect with Mr. [redacted] to schedule an appointment. Asurion is committed to work with Mr. [redacted] to get the appointment scheduled with Service On Site and have the unit inspected. Service On Site’s phone number is ###-###-####, should Mr. [redacted] need it. While we apologize for this situation, we do require returns to be made in accordance to our return policy which states: “We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Returns postage is the responsibility of the customers. Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.” Due to the length of time that has passed, we will not be issuing credit for this merchandise. If service is needed on this product Mr. [redacted] will need to contact Asurion at ###-###-####. His contract number is [redacted]. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/KS
After investigation we show that the $300 gift card was not on the customer's order. We have applied a goodwill credit of $105.89 to the customer's account due to the confusion. I have been unable to speak with the customer. We have sent a call me email and we will follow-up with her...
Full response attached. CONFIDENTIAL COMMUNICATION: Our records indicate Mr. [redacted] had previously advised us that the phone fell and that is how it broke. Based on that information, he does need to attempt to work with the supplier to have the item repaired or replaced. We are unable to assist...
with this issue at this point, and encourage him to contact Jeg & Sons (CCR) again, at the phone number we provide.
This is in response to a complaint filed by [redacted] with the Revdex.com regarding a dispute with [redacted]. The complaint indicates [redacted] was billing [redacted] for toll free charges, when the toll free number was ported to [redacted] in 2015. [redacted] agreed a refund was due;...
however, the business did not receive it. [redacted] records indicate on December **, 2016, a representative noted the account that the refund was requested; however, the representative failed to actually request it. This caused confusion and the delay in the refund being processed. I called [redacted] and informed him I requested a refund in the amount of $1935.14. While it can take up to six weeks to receive, I will have it expedited. I informed [redacted] I would call him when the check has been processed, so he can look for it. Thanks, Wendy D[redacted] Agency Relations ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been FULLY resolved because:
I disagree with your memo but can't prove it becuase you cut off my e-mails. I was told by 2 different Verizon employees everyting was done correctly. Morgan at Verizon even walked me through the entire processs. The only thing that has been solved is you refunding the double charges you charged me incorrectly with in the first place. I still have no e-mails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our investigation found the customer subscribed to phone (###-###-####), internet and Direct TV bundled package. The customer terminated phone and internet on 2/**/17. The customer was being joint billed by Verizon for the DIRECTV Services. Verizon receives the charges and puts them on our...
bill during the next cycle. So we billed for their DIRECTV Bill Cycle of 2/** to 3/** on Verizon's February [redacted] Bill. The customer decided to unbundle his bill with Verizon and become direct billed with DIRECTV in March. The customer thinks that he was billed twice but in reality he received our Verizon bill for his DIRECTV Services from the prior bill cycle very closely to the DIRECTV bill for the next bill cycle. We paid DIRECTV for the billing of services on 2/**/17 for services provided from 2/**/17 to 3/**/17. The customer did not receive any bill from Direct TV for this time period. These charges were paid by the customer to Verizon via credit card with the payment of $108.42 posting on March **, 2017. DIRECTV billed this customer directly for the next bill cycle 3/** - 4/** on March ** ($116.79). and he paid that bill on April * to DIRECTV. The customer then disputed the payment of $108.42 made to Verizon with his credit card company. The credit card company reversed the payment to us. The account was debited for the $108.42. The customer therefore owes Verizon the $108.42 for the charges from 2/**/17 to 3/**/17 as we paid his Direct TV bill for him. He went to collections for not paying this amount. The customer filed appeals with our Presidential Appeals office and Executive Relations office where in numerous emails we have demonstrated that he owed this amount to Verizon. DIRECTV is not part of this complaint. They are whole with respect to the account. They have shown proof that they did not double bill nor receive any recourse from Verizon to bill the customer for us. The issue is collecting the money from this customer for the money he reversed with his credit card company. We have no record or taped recorded call where we informed that customer that he did not owe us these charges.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on our website on March 14, 2016 for two Fisher-Price Power Wheels 12V Kawasaki Brute Force Ride-Ons totaling $1,029.66. On March 27, 2016 Ms. [redacted] emailed us to advise the items she received were different than the offer advertised on our website. In the description of the product on our website based on the information we received from our vendor indicated the item was a two-seater, included sound effects and has a maximum weight limit of 130 lbs. Ms. [redacted] advised us when she received the item(s), it had one seat, no sound effects and a maximum weight limit of 65 lbs. We referred the information Ms. [redacted] shared with us to our vendor to verify/update the description they provided for the item on our website. We were able to validate the item only has one seat and no sound effects and the description has since been updated on our website. We are still researching the maximum weight limit with our vendor since according to the Fisher-Price website the maximum weight limit is listed at 130 lbs. Once we have the information needed we will determine if a change needs to be made on our website. We make every effort to ensure the information we have is valid and we appreciate Ms. [redacted] bringing this to our attention. The price reflected on our website and that Ms. [redacted] was charged is correct for the item she received. We sincerely apologize for any inconvenience the incorrect description may have caused. As a courtesy we have credited $150.00 for each of the Ride-Ons. Ms. [redacted] will see the credits within 1-2 billing cycles on her monthly billing statement. No further discounts or credits will be issued. Our customers are very important to us and we strive to assist and satisfy them. I trust with this information we have done so with Ms. [redacted]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Customer is disputing being billed an early termination fee on a former account. Cannot locate the former account referenced in complaint. The customer did not provide an account number for the account being disputed. Attempted to contact the customer without success. The customer...
has not set-up voicemail on the provide contact number and no messages can be left. A letter has been mailed to the customer advising of such
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Terrible customer service, terrible records, false and misleading responses to the Revdex.com. The final bill charged is not valid and is unsubstantiated. Please have all amount due rescinded with the credit agency and email and mail me a final satisfactory bill. I have yet to receive any of this. In Verizon’s response they confirmed that they missed recorded the payment, thus the bill provided by them was wrong. Also I have still not received a complete itemized bill indicating all historical payment, in order for me to properly cross reference to my records all of my prior payments. Additionally, the service period noted above is incorrect. Service was terminated on March ** Just because they have a bill or they sent a bill, doesn’t mean it’s correct. I spoke to a Verizon customer service personal previously in early August who confirmed to me that service was terminated in March **, 2016, and that the outstanding balance represents amount unpaid through that date. As all calls are recorded. Please have Verizon provided a review of prior phone conversations. Once they found unrecorded payments they moved the date to June 2016 to justify their claim of an outstanding balance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Verizon rep spoke with the customer on 8/**/16 as [redacted] was out of the office. The customer's bill was adjusted. The customer was advised that the next callback will be on 9/**/16 from [redacted].
Please be advised that I was able to speak with [redacted] today, February **, 2018. We were able to go over his billing concern and I offered an apology for this inconvenience. He understands that his bill is now Zeroed out/ he does not owe Verizon Wireline any funds, and that he will receive an updated bill indicated this information. We also were able to confirm that this account was not credit reported. [redacted] confirmed that he has my direct contact information, if this information needs to be discussed further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
CONFIDENTIAL COMMUNICATION December 27,...
2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she contacted PayCheck Direct regarding an order placed on December 8, 2016. She was told the first payment would not come out of her account until December 30, 2016. She received a confirmation e-mail confirming the merchandise would be delivered on December 19, 2016. When she contacted PayCheck direct for a delivery time, she was told her items would not be delivered due to two payment reversals on her account. Ms. [redacted] asserts the customer service representative she spoke with was rude and unhelpful. Ms. [redacted]’s desired resolution would be to have the merchandise delivered and have the $60.00 over draft fee credited from her bank. Our records indicate Ms. [redacted] placed an order for a Timberland PRO Men's 6" Steel Toe Boot and a Sony PS4 500GB Uncharted 4: A Thief's End Console Bundle with a 2 Year Service Plan on November 29, 2016. This order was cancelled due to the payment reversal. Ms. [redacted] made two payments on December 8, 2016 in the amounts of $19.22 and $7.54. Both of these payments were reversed. When a payment is declined the account is placed on hold. Once a successful payment is made, the payment is held for 14 days. If no further issues occur an order can be placed at that time. A successful payment was made on December 16, 2016 in the amount of $26.20. On that same date the order was replaced for the merchandise. Ms. [redacted] will need allow 10 days from the time the payment was made for the payment to clear and an allow an additional 7-10 days for delivery. These items have an expected delivery date of January 4, 2017. We apologize Ms. [redacted] felt the representatives she spoke with on December 15, 2016 were discourteous. Her report of unacceptable service from one of our agents is regrettable. They are accountable to meet our professional standards and avoid any instance that might cause our customers to feel they are not being heard or understood. We appreciate Ms. [redacted]’s feedback. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon states that Encore wasn't removed and it's name was changed, however this was not reflected on my statement (it still said Encore), and when I called to question no one from Verizon told me that the name was changed. No notices were sent, or emailed. Verizon also states that the large bill was 2 bills combined. This may have been true however when I logged into Verizon website to check it said that my balance was $0, and when I called a recording said my balance was $0. For some reason, Verizon created a second account number under my name and did not inform me. When I called they did not tell me about the second account number. It is true Verizon gave me a $5 credit for the late payment after I called to complain. I was also told by Verizon that they would actually owe me money for unused services when I canceled. This was not explained. Verizon also could not explain why my phone service was disconnected, which is the reason that I made this complaint. (my phones were disconnected weeks before they said I had a late payment) They also had no explanation as to why they refused to reconnect my phones. A Verizon representative did apologize to me over the phone, however there was no apology in the response to this complaint. They just stated was was resolved and ignored the unresolved. (i.e. My phones being disconnected) They could not also explain as to why they said I would receive Starz free for 1 year, and then disconnected it after a few days. This has been going on for over 1 month, I have spent about 6 hours of my time on the phone with Verizon trying to figure all this out.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We spoke with [redacted] and he confirmed receipt of the refund check
The customer has an account, number xxxxxx[redacted] that has a total balance due of $158.78 with final bill date of 12/*/2013. A settlement was offered on this account and the settlement offer expires on 06/**/2016. This account has been credit reported as an unpaid collection. The customer...
also has account number xxxxxx[redacted] with a final bill date of 07/**/2013. This account was settled with customer's payment of $76.48 on 03/**/2016. This account is credit reported as a paid collection with customer paying less than the $152.95 that was owed.
We were not able to reach this customer (customer’s voice mail was full) to review the billing. A letter was mailed to the customer on 3/**/16 providing him with a billing specialist name and direct number to call at his convenience so we can review the billing.
I am rejecting this response because:I have already filled out multiple affadavits and told them multiple times I DID use the label they provided. I am ceasing all communication with Fingerhut and Bluestem Brands and will be seeking an attorney. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They keep giving the same response and I'm not repeating myself again! They are wrong and it's a scam they just didn't want to loose our business because they came back higher then what we were paying with cox!!!! So they played with things to get it lower and failed to explain or tell us stuff and that we'd loosenthengift card and like I said again and again and again all along kept telling us yes you'll be getting it in the mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION February 27, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. Mr. [redacted] states he purchased an air conditioner from Gettington that is no longer working properly. He contacted Gettington and was told to contact the manufacturer. Mr. [redacted] was unable to contact the manufacturer, and at that time he contacted Asurion. He states it took them weeks to respond. When an appointment was set up for them to fix the air conditioner, they cancelled the appointment. Mr. [redacted]’s desired outcome would be to have the product refunded. Our records indicate Mr. [redacted] purchased a Honeywell 14,000 Btu Portable AC and Heater with a 3 Year Service Plan on January 22, 2016. Mr. [redacted] contacted Gettington on December 30, 2016 stating the air conditioner was no longer working properly. At this time he was provided with the manufacturers’ phone number. Mr. [redacted] contacted Gettington on January 10, 2017 stating he was unable to reach the manufacturer. Mr. [redacted] purchased a 3 Year Service Plan with the air conditioner from Asurion, at this time he was provided with their contact number. On February 16, 2017 Mr. [redacted] contacted Gettington and stated the service call to have the air conditioner was fixed was cancelled. As a courtesy to Mr. [redacted]’s a discount coupon was offered to be used on a future order. Mr. [redacted] declined and stated he would not be making future purchases. We reached out to Asurion on Mr. [redacted]’s behalf, and the response we received from them indicated that they had initially assigned the service to Aguiarre Applicance, who scheduled the appointment on February 14, 2017. When the technician contacted Mr. [redacted], the customer advised he could not wait any longer as he had to leave for work, so that appointment was canceled. They then assigned the work order to Service On Site, but have been unable to connect with Mr. [redacted] to schedule an appointment. Asurion is committed to work with Mr. [redacted] to get the appointment scheduled with Service On Site and have the unit inspected. Service On Site’s phone number is ###-###-####, should Mr. [redacted] need it. While we apologize for this situation, we do require returns to be made in accordance to our return policy which states: “We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Returns postage is the responsibility of the customers. Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.” Due to the length of time that has passed, we will not be issuing credit for this merchandise. If service is needed on this product Mr. [redacted] will need to contact Asurion at ###-###-####. His contract number is [redacted]. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/KS
After investigation we show that the $300 gift card was not on the customer's order. We have applied a goodwill credit of $105.89 to the customer's account due to the confusion. I have been unable to speak with the customer. We have sent a call me email and we will follow-up with her...
if she contacts us.
Full response attached. CONFIDENTIAL COMMUNICATION: Our records indicate Mr. [redacted] had previously advised us that the phone fell and that is how it broke. Based on that information, he does need to attempt to work with the supplier to have the item repaired or replaced. We are unable to assist...
with this issue at this point, and encourage him to contact Jeg & Sons (CCR) again, at the phone number we provide.
This is in response to a complaint filed by [redacted] with the Revdex.com regarding a dispute with [redacted]. The complaint indicates [redacted] was billing [redacted] for toll free charges, when the toll free number was ported to [redacted] in 2015. [redacted] agreed a refund was due;...
however, the business did not receive it. [redacted] records indicate on December **, 2016, a representative noted the account that the refund was requested; however, the representative failed to actually request it. This caused confusion and the delay in the refund being processed. I called [redacted] and informed him I requested a refund in the amount of $1935.14. While it can take up to six weeks to receive, I will have it expedited. I informed [redacted] I would call him when the check has been processed, so he can look for it. Thanks, Wendy D[redacted] Agency Relations ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been FULLY resolved because:
I disagree with your memo but can't prove it becuase you cut off my e-mails. I was told by 2 different Verizon employees everyting was done correctly. Morgan at Verizon even walked me through the entire processs. The only thing that has been solved is you refunding the double charges you charged me incorrectly with in the first place. I still have no e-mails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our investigation found the customer subscribed to phone (###-###-####), internet and Direct TV bundled package. The customer terminated phone and internet on 2/**/17. The customer was being joint billed by Verizon for the DIRECTV Services. Verizon receives the charges and puts them on our...
bill during the next cycle. So we billed for their DIRECTV Bill Cycle of 2/** to 3/** on Verizon's February [redacted] Bill. The customer decided to unbundle his bill with Verizon and become direct billed with DIRECTV in March. The customer thinks that he was billed twice but in reality he received our Verizon bill for his DIRECTV Services from the prior bill cycle very closely to the DIRECTV bill for the next bill cycle. We paid DIRECTV for the billing of services on 2/**/17 for services provided from 2/**/17 to 3/**/17. The customer did not receive any bill from Direct TV for this time period. These charges were paid by the customer to Verizon via credit card with the payment of $108.42 posting on March **, 2017. DIRECTV billed this customer directly for the next bill cycle 3/** - 4/** on March ** ($116.79). and he paid that bill on April * to DIRECTV. The customer then disputed the payment of $108.42 made to Verizon with his credit card company. The credit card company reversed the payment to us. The account was debited for the $108.42. The customer therefore owes Verizon the $108.42 for the charges from 2/**/17 to 3/**/17 as we paid his Direct TV bill for him. He went to collections for not paying this amount. The customer filed appeals with our Presidential Appeals office and Executive Relations office where in numerous emails we have demonstrated that he owed this amount to Verizon. DIRECTV is not part of this complaint. They are whole with respect to the account. They have shown proof that they did not double bill nor receive any recourse from Verizon to bill the customer for us. The issue is collecting the money from this customer for the money he reversed with his credit card company. We have no record or taped recorded call where we informed that customer that he did not owe us these charges.
CONFIDENTIAL COMMUNICATION April 15, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on our website on March 14, 2016 for two Fisher-Price Power Wheels 12V Kawasaki Brute Force Ride-Ons totaling $1,029.66. On March 27, 2016 Ms. [redacted] emailed us to advise the items she received were different than the offer advertised on our website. In the description of the product on our website based on the information we received from our vendor indicated the item was a two-seater, included sound effects and has a maximum weight limit of 130 lbs. Ms. [redacted] advised us when she received the item(s), it had one seat, no sound effects and a maximum weight limit of 65 lbs. We referred the information Ms. [redacted] shared with us to our vendor to verify/update the description they provided for the item on our website. We were able to validate the item only has one seat and no sound effects and the description has since been updated on our website. We are still researching the maximum weight limit with our vendor since according to the Fisher-Price website the maximum weight limit is listed at 130 lbs. Once we have the information needed we will determine if a change needs to be made on our website. We make every effort to ensure the information we have is valid and we appreciate Ms. [redacted] bringing this to our attention. The price reflected on our website and that Ms. [redacted] was charged is correct for the item she received. We sincerely apologize for any inconvenience the incorrect description may have caused. As a courtesy we have credited $150.00 for each of the Ride-Ons. Ms. [redacted] will see the credits within 1-2 billing cycles on her monthly billing statement. No further discounts or credits will be issued. Our customers are very important to us and we strive to assist and satisfy them. I trust with this information we have done so with Ms. [redacted]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Customer is disputing being billed an early termination fee on a former account. Cannot locate the former account referenced in complaint. The customer did not provide an account number for the account being disputed. Attempted to contact the customer without success. The customer...
has not set-up voicemail on the provide contact number and no messages can be left. A letter has been mailed to the customer advising of such
[redacted] was issued an of service credit from 9/*/15 thru 10/*/15 $36.99. As of 10/*/15 DSL service was working.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Terrible customer service, terrible records, false and misleading responses to the Revdex.com. The final bill charged is not valid and is unsubstantiated. Please have all amount due rescinded with the credit agency and email and mail me a final satisfactory bill. I have yet to receive any of this. In Verizon’s response they confirmed that they missed recorded the payment, thus the bill provided by them was wrong. Also I have still not received a complete itemized bill indicating all historical payment, in order for me to properly cross reference to my records all of my prior payments. Additionally, the service period noted above is incorrect. Service was terminated on March ** Just because they have a bill or they sent a bill, doesn’t mean it’s correct. I spoke to a Verizon customer service personal previously in early August who confirmed to me that service was terminated in March **, 2016, and that the outstanding balance represents amount unpaid through that date. As all calls are recorded. Please have Verizon provided a review of prior phone conversations. Once they found unrecorded payments they moved the date to June 2016 to justify their claim of an outstanding balance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]