I am rejecting this response because:
The company did not even read my complaint. I am NOT on a fresh start account. My sister is however. I have a regular account that you people blocked because I had hanged my recurring payments. I do not want my account blocked because I simply chose to pay my bill early. Perhaps read my complaint before responding next time. Again this has nothing to do with a fresh start account.
today my account still show a credit balance of 3,100.00 at the Fingerhut site. I even received a letter a few days ago stating I had credit. I will never do business with them again. I am trying to clean up my credit report. I am 65 years old and I don't have time to play games . I played enough when I was young. Some people never stop. Thank you, Mary [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted] This complaint has been resolved. Thank you so much for your assistance. [redacted] Sent from my iPhone
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about internet connectivity and a missing promotion related to a Verizon Wireless $250 gift card. [redacted] advised he...
is having issues connecting one laptop to the internet but all other devices are working fine. Upon review, Verizon has reached [redacted] twice regarding his internet connectivity. Verizon ran tests and ultimately determined it may be our customer’s equipment that has the issue. We have referred [redacted] to our Premium Technical Support service when he is available. In addition, Verizon has left messages related to [redacted]’s $250 Verizon Wireless gift card promotion. Verizon notes [redacted] must pay his bill in full for 3 months and only then will he receive the Verizon Wireless $250 gift card promotion. To date only one bill has processed which is the 01/**/18 bill. Two more bills will need to process before [redacted] is eligible. Furthermore, I have left my number with [redacted] should he have any additional questions or concerns.
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account. Ms. [redacted] states she does not agree with her previous balance of $2,994.59 and believes it should be lower if she received credit for two late fees. Ms. [redacted] also states that she will continue to make payments of $152.00 on the third of each month per the arrangements she made with an agent on June 20, 2016. Ms. [redacted]’s desired resolution is for her account to be current by October 2016 and to resume her regular minimum monthly payments. As of August 4, 2016, the balance on Ms. [redacted]’s account is $2,843.57. Two late fees of $27.00 and $37.00 were credited to Ms. [redacted]’s account on July 18, 2016 and July 27, 2016, respectively. $62.84 in interest fees were charged to Ms. [redacted]’s account when it cycled on July 22, 2016. A payment for $151.02 was received on August 3, 2016. Please refer to the enclosed account activity statement. As stated in our previous response, we returned Ms. [redacted]’s account back to a current status. On July 27, 2016, the minimum payment on Ms. [redacted]’s account was reduced from $302.12 to $0.00. As her account is now current, Ms. [redacted] should pay according to her monthly statement when making her payment for September 2016. If we can be of further assistance, please contact the Executive Care Team at ###-###-#### Monday through Friday 8am to 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have explained that I have signed contract for FIOS service and not any other service and Verizon was supposed to waive the fee if they do not provide that service. I have spoken to a representative and ask to provide me with the signed copy of contract that says I would keep Verizon service even if it is not the same as what I have asked for or signed contract with. The agent said they will get back to me, but, never responded again as of 9/**/3015.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I ,however, am very disappointed that Verizon refuses to accept the fact of the matter that an order was placed on my account which I never made or received and that on complaining, the cost was temporarily removed and added back a year later. Pam the person that I spoke to from their executive office was unapologetic and was tried her best to make it seem like I didn't know what I was talking about. she even sent me emails with the order and the "so called" removal even though I told her that I never deleted them. I was willing to publish these emails so the public could see for itself who is right. In her efforts to resolve this issue she made it seem like she was just appeasing me by removing the additional $10 from my monthly bill. Everyone that I have shared my Verizon experience with, told me they had similar experiences with Verizon and that is why they no longer have their services. I am accepting this resolution but come May [redacted] of 2017. I will certainly disconnect my service with them.
CONFIDENTIAL COMMUNICATION April 25, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted], regarding her WebBank/Fingerhut credit account purchase from March 7, 2016 for a McLeland Design Electric Microplush Sherpa Blanket. Ms. [redacted] states in the inquiry she returned the blanket for the reason that it was defective, which was also the reason stated in her original email notification sent on April 6, 2016. We received the blanket as a return on April 12, 2016, which was approved by our Returns Department for a credit covering the full merchandise price. They did not credit the original shipping/handling due to the standard return policy provision that shipping/handling is non-refundable. A return shipping fee was also deducted from the return credit, as the policy also states the customer is responsible for this fee. Allowing for the defective return reason, we have issued further credits covering the original and return shipping/handling costs, and Ms. [redacted] has now received credit for the full purchase price of $131.74. These credits have already been applied to her account and will reflect on a future monthly statement for her records. We apologize for any inconvenience or confusion this matter may have caused Ms. [redacted], but trust our explanation and measures taken will meet her expectations of a satisfactory resolution. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Verizon lied to you. I do not have their direct contact information. My internet service has gone out twice since I spoke to them. I am going to attempt to get everyone in this building to drop them at the next tenant association meeting. I will be dropping them at the end of this payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I spoke to [redacted] after reviewing the tickets. His speed tested on a Mac that was above what he was paying for. When I called, he says it was so long ago and had so many complaints . I apologized for any poor experience he may have had but I was not able to authorize any credits as there was no out of service condition ever established. The customer said everything is fine now and its working as it should. Case closed.
CONFIDENTIAL COMMUNICATION April 28, 2016 Revdex.com of...
Minnesota �...⇄ [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted], regarding his WebBank/Fingerhut Advantage Credit Account balance. We would like to provide Mr. [redacted] with a clearer understanding of his balance. As a reminder, Mr. [redacted]’s account is an interest-bearing, revolving credit account. As such, an interest charge is imposed whenever a balance is carried from one billing cycle to the next. The amount of interest charged for a given billing cycle is based on the account’s current annual percentage rate of 25.15%, and will vary in relation to increases or decreases in the account balance from month to month. Mr. [redacted]’s account also had been assessed monthly fees for his past enrollment in SafeLine Account Protection Plus (SafeLine Plus). SafeLine Plus is an optional debt-waiver plan offered by the issuer of the Fingerhut credit account. The monthly fee for the plan was $1.19 for every $100 of the credit account statement balance and was disclosed in the “fees” section of the customer’s monthly statement. Our investigation confirms that Mr. [redacted] enrolled in SafeLine Plus on March 28, 2015 while completing a Fingerhut account credit application via Fingerhut.com. As an assurance to Mr. [redacted], SafeLine servicing has confirmed they cancelled his plan enrollment on March 18, 2016 per his request and, effective that date, no further plan fees will be billed. However, Mr. [redacted] still qualifies to file a benefit claim for an event occurring while his coverage was in effect, and our records show he was most recently sent a benefit activation application on April 14, 2016. He should fax the completed application, along with any required supporting documentation, to ###-###-#### or send the materials as an email attachment to [email protected]. Mr. [redacted] remains responsible to make the minimum payment due on his account unless or until he receives SafeLine’s notification by mail stating his benefit is approved. Mr. [redacted] also had a past insurance policy enrollment provided by Affinion Benefits Group (Affinion), one of our affiliated companies. It was an accidental death and dismemberment (AD&D) policy underwritten by Federal Insurance Company, a member of the Chubb Group of Insurance Companies. He elected to enroll in this policy via a paper enrollment form he filled out, signed and dated, and mailed back to Affinion, which we have attached to this response. The disclosures section just above Mr. [redacted]’s signature state, in part, “I authorize until further notice the necessary quarterly electronic charges to my Fingerhut Advantage Credit Account issued by WebBank according to the coverage rate schedule.” Only a single policy premium was ever billed to Mr. [redacted]’s account on April 5, 2016 for $99.00. Affinion has confirmed they cancelled his policy enrollment on April 21, 2016 per his request and, effective that date, no further premiums will be billed. Affinion made an exception and issued a full refund credit back to his account of the $99.00 premium on April 25, 2016. While Mr. [redacted]’s account reflects a history of making payments on time, it recently assessed a $27.00 late fee when no payment was received by the April 13, 2016 due date. Allowing for the information and adjustments that were made as described above, we maintain that Mr. [redacted]’s current balance of $1473.85 is fully accurate. The minimum payment due by his next due date of May 13, 2016 is $78.64. A detailed monthly statement is being sent electronically each month to his email on record of [redacted]@gmail.com. If he prefers to receive a paper statement via regular mail, Mr. [redacted] can make this change via his web account or by calling customer service Monday – Friday, 8 a.m. – 8 p.m. Central Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
I spoke with Sheryl yesterday and appreciate the time she took to review my account. She did say she would email me a breakdown of the bill which I have not received. Sometimes people email [redacted] instead of [redacted]. If you could resend, that would be great.I also was told that if the bill is higher next month I could contact Sheryl.I am happy this is resolved and am very pleased with the Revdex.com and their handling of this case. I only wish I had filed a complaint earlier.Thanks. [redacted]
On November **, 2015, our billing representative spoke with
[redacted] and explained the service that was in her husband’s name was
originally set up in August 2013 and he had a bundle rate of $104.99 which
expired on August 2, 2015. This increased
the bundle rate up to $139.99. ...
When [redacted] changed service into her name on August **, 2015, we were able to get
her into a bundle rate of $129.99 which is $10.00 less than if the service was
still in her husband's name. Our
representative added an additional $4.99 discount for 12 months. [redacted] now understands the billing and
had no further concerns.
Verizon’s records show the account was disconnected on 6/**/17. The voice service disconnected on 5/**/17 via port to another provided. The 6/**/17 billing statement confirmed credits for service cancelled. The account balance reflects a credit balance of $193.64 and was...
processed for refund and mailed on 6/**/17. The customer should received the refund in approximately 7 to 10 days.Over the past few days, Verizon has made several attempts to reach the customer via phone at her number ending in 0987. Verizon has not been successful in contacting the customer to address the concern. We have provided the information above via mail and included the contact information of Verizon’s Executive Relations should the customer need to call.
CONFIDENTIAL COMMUNICATION September 20, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he would like to receive a refund for the chairs he had to additionally purchase with his patio set. As we have stated previously, Mr. [redacted] purchased an alcove Harper 5-pc. Patio Dining set on August 16, 2016. We received notification from Mr. [redacted] on August 25, 2016 he only received the table. At this time he was told the product was advertised in error and the price only included the table. He was then told he could return the item for full credit or Fingerhut would credit the price difference on the chairs. On September 6, 2016 Mr. [redacted] ordered an alcove Harper 4-pk. Patio Chair Set. The price difference, as discussed, of $46.65 was credited to his account. After further reviewing Mr. [redacted]’s account, as a courtesy we have credited the price of the alcove Harper 4-pk. Patio Chair Set to his account. He will be able to see this credit on his next statement. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have still failed to acknowledge and address deceptive sales practices within their organization. The representative was extremely passive aggressive and did not take the complaint seriously. All she would say is "[redacted] which is really worse than saying anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Records indicate a billing representative made contact with the customer confirmed the final bill for internet service has printed and is refunding him a total of $40.75 back to 09/**/16. The representative explained he should be receiving the final bill in the mail soon and...
the credit will be refunded to his credit card. Customer understood and wanted confirmation he was not charged for Verizon service beyond 09/**/16. Customer has no additional questions.
Our tech support team contacted the customer and found his primary issue is wireless connectivity. While Verizon does not guarantee wireless speed, a replacement router was shipped to the customer. Our tech support team has made several attempts to speak with the customer to confirm the new...
equipment has resolved his issues. A letter and email has been sent with my direct contact information.
A Specialist was able to reach the customer on August [redacted] to discuss returning his equipment. He advised the customer that he would send a return box so that the customer could return his equipment.According to our records, the customer disconnected his services on March [redacted] and a return kit...
was sent the same day. The customer was charged an Unreturned Equipment Charge of $190.00 for the HD Set-Top Box and $100.00 for the Wireless Router on his June [redacted] final bill. The collection notice has been pulled back for 30 days while pending return of the equipment. Once the equipment is returned the notice will be pulled back completely.
I am rejecting this response because:
The company did not even read my complaint. I am NOT on a fresh start account. My sister is however. I have a regular account that you people blocked because I had hanged my recurring payments. I do not want my account blocked because I simply chose to pay my bill early. Perhaps read my complaint before responding next time. Again this has nothing to do with a fresh start account.
I am rejecting this response because:
As of...
today my account still show a credit balance of 3,100.00 at the Fingerhut site. I even received a letter a few days ago stating I had credit. I will never do business with them again. I am trying to clean up my credit report. I am 65 years old and I don't have time to play games . I played enough when I was young. Some people never stop. Thank you, Mary [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted] This complaint has been resolved. Thank you so much for your assistance. [redacted] Sent from my iPhone
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about internet connectivity and a missing promotion related to a Verizon Wireless $250 gift card. [redacted] advised he...
is having issues connecting one laptop to the internet but all other devices are working fine. Upon review, Verizon has reached [redacted] twice regarding his internet connectivity. Verizon ran tests and ultimately determined it may be our customer’s equipment that has the issue. We have referred [redacted] to our Premium Technical Support service when he is available. In addition, Verizon has left messages related to [redacted]’s $250 Verizon Wireless gift card promotion. Verizon notes [redacted] must pay his bill in full for 3 months and only then will he receive the Verizon Wireless $250 gift card promotion. To date only one bill has processed which is the 01/**/18 bill. Two more bills will need to process before [redacted] is eligible. Furthermore, I have left my number with [redacted] should he have any additional questions or concerns.
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account. Ms. [redacted] states she does not agree with her previous balance of $2,994.59 and believes it should be lower if she received credit for two late fees. Ms. [redacted] also states that she will continue to make payments of $152.00 on the third of each month per the arrangements she made with an agent on June 20, 2016. Ms. [redacted]’s desired resolution is for her account to be current by October 2016 and to resume her regular minimum monthly payments. As of August 4, 2016, the balance on Ms. [redacted]’s account is $2,843.57. Two late fees of $27.00 and $37.00 were credited to Ms. [redacted]’s account on July 18, 2016 and July 27, 2016, respectively. $62.84 in interest fees were charged to Ms. [redacted]’s account when it cycled on July 22, 2016. A payment for $151.02 was received on August 3, 2016. Please refer to the enclosed account activity statement. As stated in our previous response, we returned Ms. [redacted]’s account back to a current status. On July 27, 2016, the minimum payment on Ms. [redacted]’s account was reduced from $302.12 to $0.00. As her account is now current, Ms. [redacted] should pay according to her monthly statement when making her payment for September 2016. If we can be of further assistance, please contact the Executive Care Team at ###-###-#### Monday through Friday 8am to 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have explained that I have signed contract for FIOS service and not any other service and Verizon was supposed to waive the fee if they do not provide that service. I have spoken to a representative and ask to provide me with the signed copy of contract that says I would keep Verizon service even if it is not the same as what I have asked for or signed contract with. The agent said they will get back to me, but, never responded again as of 9/**/3015.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I ,however, am very disappointed that Verizon refuses to accept the fact of the matter that an order was placed on my account which I never made or received and that on complaining, the cost was temporarily removed and added back a year later. Pam the person that I spoke to from their executive office was unapologetic and was tried her best to make it seem like I didn't know what I was talking about. she even sent me emails with the order and the "so called" removal even though I told her that I never deleted them. I was willing to publish these emails so the public could see for itself who is right. In her efforts to resolve this issue she made it seem like she was just appeasing me by removing the additional $10 from my monthly bill. Everyone that I have shared my Verizon experience with, told me they had similar experiences with Verizon and that is why they no longer have their services. I am accepting this resolution but come May [redacted] of 2017. I will certainly disconnect my service with them.
CONFIDENTIAL COMMUNICATION April 25, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted], regarding her WebBank/Fingerhut credit account purchase from March 7, 2016 for a McLeland Design Electric Microplush Sherpa Blanket. Ms. [redacted] states in the inquiry she returned the blanket for the reason that it was defective, which was also the reason stated in her original email notification sent on April 6, 2016. We received the blanket as a return on April 12, 2016, which was approved by our Returns Department for a credit covering the full merchandise price. They did not credit the original shipping/handling due to the standard return policy provision that shipping/handling is non-refundable. A return shipping fee was also deducted from the return credit, as the policy also states the customer is responsible for this fee. Allowing for the defective return reason, we have issued further credits covering the original and return shipping/handling costs, and Ms. [redacted] has now received credit for the full purchase price of $131.74. These credits have already been applied to her account and will reflect on a future monthly statement for her records. We apologize for any inconvenience or confusion this matter may have caused Ms. [redacted], but trust our explanation and measures taken will meet her expectations of a satisfactory resolution. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Verizon lied to you. I do not have their direct contact information. My internet service has gone out twice since I spoke to them. I am going to attempt to get everyone in this building to drop them at the next tenant association meeting. I will be dropping them at the end of this payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I spoke to [redacted] after reviewing the tickets. His speed tested on a Mac that was above what he was paying for. When I called, he says it was so long ago and had so many complaints . I apologized for any poor experience he may have had but I was not able to authorize any credits as there was no out of service condition ever established. The customer said everything is fine now and its working as it should. Case closed.
CONFIDENTIAL COMMUNICATION April 28, 2016 Revdex.com of...
Minnesota �...⇄ [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted], regarding his WebBank/Fingerhut Advantage Credit Account balance. We would like to provide Mr. [redacted] with a clearer understanding of his balance. As a reminder, Mr. [redacted]’s account is an interest-bearing, revolving credit account. As such, an interest charge is imposed whenever a balance is carried from one billing cycle to the next. The amount of interest charged for a given billing cycle is based on the account’s current annual percentage rate of 25.15%, and will vary in relation to increases or decreases in the account balance from month to month. Mr. [redacted]’s account also had been assessed monthly fees for his past enrollment in SafeLine Account Protection Plus (SafeLine Plus). SafeLine Plus is an optional debt-waiver plan offered by the issuer of the Fingerhut credit account. The monthly fee for the plan was $1.19 for every $100 of the credit account statement balance and was disclosed in the “fees” section of the customer’s monthly statement. Our investigation confirms that Mr. [redacted] enrolled in SafeLine Plus on March 28, 2015 while completing a Fingerhut account credit application via Fingerhut.com. As an assurance to Mr. [redacted], SafeLine servicing has confirmed they cancelled his plan enrollment on March 18, 2016 per his request and, effective that date, no further plan fees will be billed. However, Mr. [redacted] still qualifies to file a benefit claim for an event occurring while his coverage was in effect, and our records show he was most recently sent a benefit activation application on April 14, 2016. He should fax the completed application, along with any required supporting documentation, to ###-###-#### or send the materials as an email attachment to [email protected]. Mr. [redacted] remains responsible to make the minimum payment due on his account unless or until he receives SafeLine’s notification by mail stating his benefit is approved. Mr. [redacted] also had a past insurance policy enrollment provided by Affinion Benefits Group (Affinion), one of our affiliated companies. It was an accidental death and dismemberment (AD&D) policy underwritten by Federal Insurance Company, a member of the Chubb Group of Insurance Companies. He elected to enroll in this policy via a paper enrollment form he filled out, signed and dated, and mailed back to Affinion, which we have attached to this response. The disclosures section just above Mr. [redacted]’s signature state, in part, “I authorize until further notice the necessary quarterly electronic charges to my Fingerhut Advantage Credit Account issued by WebBank according to the coverage rate schedule.” Only a single policy premium was ever billed to Mr. [redacted]’s account on April 5, 2016 for $99.00. Affinion has confirmed they cancelled his policy enrollment on April 21, 2016 per his request and, effective that date, no further premiums will be billed. Affinion made an exception and issued a full refund credit back to his account of the $99.00 premium on April 25, 2016. While Mr. [redacted]’s account reflects a history of making payments on time, it recently assessed a $27.00 late fee when no payment was received by the April 13, 2016 due date. Allowing for the information and adjustments that were made as described above, we maintain that Mr. [redacted]’s current balance of $1473.85 is fully accurate. The minimum payment due by his next due date of May 13, 2016 is $78.64. A detailed monthly statement is being sent electronically each month to his email on record of [redacted]@gmail.com. If he prefers to receive a paper statement via regular mail, Mr. [redacted] can make this change via his web account or by calling customer service Monday – Friday, 8 a.m. – 8 p.m. Central Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
I spoke with Sheryl yesterday and appreciate the time she took to review my account. She did say she would email me a breakdown of the bill which I have not received. Sometimes people email [redacted] instead of [redacted]. If you could resend, that would be great.I also was told that if the bill is higher next month I could contact Sheryl.I am happy this is resolved and am very pleased with the Revdex.com and their handling of this case. I only wish I had filed a complaint earlier.Thanks. [redacted]
On November **, 2015, our billing representative spoke with
[redacted] and explained the service that was in her husband’s name was
originally set up in August 2013 and he had a bundle rate of $104.99 which
expired on August 2, 2015. This increased
the bundle rate up to $139.99. ...
When [redacted] changed service into her name on August **, 2015, we were able to get
her into a bundle rate of $129.99 which is $10.00 less than if the service was
still in her husband's name. Our
representative added an additional $4.99 discount for 12 months. [redacted] now understands the billing and
had no further concerns.
Verizon’s records show the account was disconnected on 6/**/17. The voice service disconnected on 5/**/17 via port to another provided. The 6/**/17 billing statement confirmed credits for service cancelled. The account balance reflects a credit balance of $193.64 and was...
processed for refund and mailed on 6/**/17. The customer should received the refund in approximately 7 to 10 days.Over the past few days, Verizon has made several attempts to reach the customer via phone at her number ending in 0987. Verizon has not been successful in contacting the customer to address the concern. We have provided the information above via mail and included the contact information of Verizon’s Executive Relations should the customer need to call.
CONFIDENTIAL COMMUNICATION September 20, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he would like to receive a refund for the chairs he had to additionally purchase with his patio set. As we have stated previously, Mr. [redacted] purchased an alcove Harper 5-pc. Patio Dining set on August 16, 2016. We received notification from Mr. [redacted] on August 25, 2016 he only received the table. At this time he was told the product was advertised in error and the price only included the table. He was then told he could return the item for full credit or Fingerhut would credit the price difference on the chairs. On September 6, 2016 Mr. [redacted] ordered an alcove Harper 4-pk. Patio Chair Set. The price difference, as discussed, of $46.65 was credited to his account. After further reviewing Mr. [redacted]’s account, as a courtesy we have credited the price of the alcove Harper 4-pk. Patio Chair Set to his account. He will be able to see this credit on his next statement. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have still failed to acknowledge and address deceptive sales practices within their organization. The representative was extremely passive aggressive and did not take the complaint seriously. All she would say is "[redacted] which is really worse than saying anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Records indicate a billing representative made contact with the customer confirmed the final bill for internet service has printed and is refunding him a total of $40.75 back to 09/**/16. The representative explained he should be receiving the final bill in the mail soon and...
the credit will be refunded to his credit card. Customer understood and wanted confirmation he was not charged for Verizon service beyond 09/**/16. Customer has no additional questions.
Our tech support team contacted the customer and found his primary issue is wireless connectivity. While Verizon does not guarantee wireless speed, a replacement router was shipped to the customer. Our tech support team has made several attempts to speak with the customer to confirm the new...
equipment has resolved his issues. A letter and email has been sent with my direct contact information.
A Specialist was able to reach the customer on August [redacted] to discuss returning his equipment. He advised the customer that he would send a return box so that the customer could return his equipment.According to our records, the customer disconnected his services on March [redacted] and a return kit...
was sent the same day. The customer was charged an Unreturned Equipment Charge of $190.00 for the HD Set-Top Box and $100.00 for the Wireless Router on his June [redacted] final bill. The collection notice has been pulled back for 30 days while pending return of the equipment. Once the equipment is returned the notice will be pulled back completely.