Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This inquiry is to be removed from my credit within 30 days. I will follow up if it is not removed by then.
Sincerely,
[redacted]
On 11/**/15, a Verizon customer service representative discussed the account with the customer. The representative explained to the customer that under her old plan the rate was $89.99 and this plan included a $35 monthly bundle discount until 3/*/16. The customer’s new plan has a...
monthly bundle credit of $35 for 24 months and is currently billing at a rate of $45 monthly while her old and new credits are applied through 3/*/16. The representative advised that monthly rate on the new plan is $99.99 less a $35 monthly bundle discount for 24 months. The representative also offered the customer a new plan and a $50 courtesy credit should she accept the offer. The customer accepted a new offer and was issued a $50 courtesy credit to the account. *** *** advised the issue was resolved. We apologize for the inconvenience this issue has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made several attempts to call back the Verizon Executive relations representative, most recently on 2/**/17 and 2/**/17, contrary to the assertions in the business's response. The Executive relations representative has not been available when my calls were placed. As such, I have left messages requesting call backs, but have not heard back since.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I reject this response - as it sounds completely like a case of not taking responsibility and passing the buck. I have been TOTALLY DISATISFIED with Verizon's handiling of this complaint - both thru the Revdex.com my previous communications with the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Specialist was able to reach the customer on December **, 2017 to discuss his bill. The Specialist issued eight credits one for each bill since March 2017 that was above the promised monthly recurring charge of $33.18. The total credit came to $62.46 and the adjustment should be...
reflected on the December [redacted] bill. The Specialist advised the customer that he would follow up each month up to and including the March **, 2018 bill to issue the credit to bring the monthly recurring charge to $33.18. The customer was satisfied with the resolution.
CONFIDENTIAL COMMUNICATION March 17, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ complaint she states in October 2016 she made a payment onto her account, and an issue within our system showed the payment made, but the payment was not processed. Ms. [redacted] has been reported to the credit bureau for a late payment due to this. Ms. [redacted] is requesting an adjustment to her account with the credit bureau fixed, so the late payment does not show. After reviewing Ms. [redacted]’ account, we show the payment of $17.99 made on September 3, 2017 was done online by Ms. [redacted] using her account ending in 3350. When a payment is made, it will be posted to the WebBank/Fingerhut Credit account that day. When we presented the payment to Ms. [redacted]’ bank to receive funds from them, they were unable to locate an account with the information provided by Ms. [redacted]. This is why the payment was rejected and reversed on Ms. [redacted]’ WebBank/Fingerhut account. This is why when Ms. [redacted] provided a bank statement to us, there was no charge of $17.99 visible. Ms. [redacted] contacted us on October 26, 2017 requesting to have the late fee removed, and we removed the $17.99 late fee as a one-time courtesy to Ms. [redacted]. However, we will not be fixing Ms. [redacted]’s credit bureau records, as the payment made, and information provided for the payment was completed by Ms. [redacted] on Fingerhut’s website. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
[redacted] agreed to a 2 year contract with FDV+ 75/75 Data for $84.99 plus tax and surcharges. Verizon also agreed to give 1 time $100 credit to the account. Ben wanted to remove FIOS TV and IWMP stating he can do inside work himself. Order to change from triple to double play is [redacted].
I am rejecting this response because: Where did they get the information to open the account? I did not apply. What police department would I file a report with? Where is my signature? They need to provide proof that I opened the account. I never ordered anything. Where was is it sent? I never received anything. They did tell me that an item was returned. Where did they send the credit? That is who they should be going after. I want this off of my credit report and the debt removed from my name in any way.
Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], After reviewing Mr. [redacted]’s account, we show he contacted us on April 11, 2017 stating the drone was
defective. We advised Mr. [redacted] that he could still return the item. At this time, the item was stuck in the
tree, and Mr. [redacted] would need to figure out a way to get it down, to return it.
On May 24, 2017, Mr. [redacted] contacted our company again regarding the defective drone. He was then told,
he was unable to return the item, due to the return window elapsing.
We apologize to Mr. [redacted], as when the email sent by him to our company was received, it was not handled
correctly. We are allowing Mr. [redacted] to return the drone for a full refund and for any interest charged on the
merchandise.
If Mr. [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday.
Thank you for allowing us to explain.
On 11/**/16, a Verizon representative discussed the charges with the customer. The representative issued a credit of one month’s service totaling $177.87. Records show the customer was not billed for the time they did not have service. The credit also covers the outage period. We...
apologize for the inconvenience this matter caused.
the camera with the believe if it did not work I can return the Item. Finger hut customer representative told me to call Kodak , and Kodak told me I have to pay and sent the camera back to them and they will send me another camera. I don not think it is fair after spending over 100$ for a camera that do not work I should have to spend more money to return it, when I was charge a deliver fee from Fingerhut $35.00 in the first place. They are selling items that do not work and all the expense to correct their mistake I have to pay for it. That is not fair
I reviewed [redacted] account and see that $10.96 in pro-rated credits for internet service were issued January **, 2016. Subsequent to receipt of the complaint, I forwarded the dispute to our billing department for further assistance. On March *, 2016, at my request, a...
representative issued an additional prorated $17.75 credit for the remaining days internet was billed as reflected on the customer’s January **, 2016 bill. This adjustment will appear on [redacted] pending March **, 2016 billing statement. I was unsuccessful in speaking to the customer; however, I apologized for his concern and provided this information in an email to him today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is wrong the tv reboots if I try to watch the show the voice and under cover boss. The Verizon tech team watched the shows from new York and told me they did not why this did this. The service tech came out three times and said other customers are having problems with the same thing. I have dates, times and the name of people that I have talked to. Verizon sent me three new boxes and it did the same thing, Verizon tech checked all the wiring and said it is a software people at verizion headquarters. This is a Verizon problem and they can not fix it but keeps charging me for a product. They are going to tell the Revdex.com anything to protect themselves.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I claimed this case last week. Today, [redacted] I claimed again. Because Verizon's third apointment, they did no show. This is third time. Each appointment, I was home to waited someone would come. I do not have cell phone, either work number. I may have work number, but I can not use as private use....
Verizon requested Third Party Verification. I understand I do not have contact number and Verizon need to contact someone in case something happen. I gave my friends number and she put her cell even at work place to responce from Verizon. Verizon never contacted her. I might be new customer, but I was Verizon's customer almost 20 years. Verizon is a big company, but customer service can not keep customer's record that's why they keep asking same question and asking SS#, D.O.B. I was at home all appointments for waiting no show. Three days! They informed appointment date and time three times. I kept the appointment and waited for no show. I do not know how I can get my phone line
spoke with the customer regarding the lifeline. the telephone number on the account ..now in a final status. customer failed to re-certify in a timely fashion, per Universal Service Administrator rules for lifeline. customer claims multiple recertification applications sent in. no proof of...
such, only valid application scanned into system and denied 01/**/2016. mrs failed to pick a program, which is mandatory disclosure during application process. mrs opened claim on feb ** with vz regarding ln2 application. vz issued inappropriate credits to account without lifeline discounts on the account. advsd during conversation on 03/[redacted]16 that no notes for receipt of application exist. CSSC offline referral dated 03/** advsd no application found, left customer message. may ** mrs sent in lifeline app, but account already suspended. lifeline is not a retro service, only valid to dates approved by usac. I advsd customer that she would need to pay existing balance, but if elected to start service again & apply for lifeline to let me know and I'll monitor application to ensure that it would make it through the application process and head off any problems if such arose. no credit issued or offered. CSSSC CASE CLOSED.
Re : Inaccurate reporting of Finger Hut Web Bank account Fingerhut #[redacted]
In your reply via the Revdex.com of 05/16/2016 , line 4 of your letter states, " According to public record, Mr. [redacted] filed Chapter 13 bankruptcy on August 24, 2010. Fingerhut was notified by the courts and updated Mr. [redacted]’s account to Closed due to Bankruptcy on November 1, 2010.".
As a creditor, Finger Hut- Web Bank is/was entitled to such notification and as such was entitled to close said account at its sole discretion, notwithstanding, the paragraph in reference, " closed due to bankruptcy " is not synonymous to reporting as " included in bankruptcy/ included in chapter 13 payment plan"; the status classification of one versus the other has significant adverse consequences. The latter constitutes an inaccurate reporting of the disputed account's status. (See exhibit 1, 2 and 3rd ).
Please note for the records that this Finger Hut Web Bank account status in dispute was never delinquent at anytime, nor at the time of bankruptcy filing, in fact, this specific account was never used from the date of opening of said account up until the date filing; and as ascertained in your reply via the Revdex.com on 05/16/2016. This also coalesces the fact of that account's none default status.
The above, at minimum, may have entitled Finger Hut - Web Bank to report said account as "closed by creditor" as is the industry practice within the U.S bankruptcy code ; chapter 13 statutory period, however, as previously stated in my letter of May 4th, 2016; " In fact, per the case filing of list of creditors, ( see the attached Schedule F. ) said account was never included in the list of accounts listed/included in my bankruptcy. If you/Trans Union, Web Bank, et al or whichever party , inclusive of the creditor; persist to continue listing said account as included in bankruptcy, please kindly provide documentary proof of such of any such approved court motion for Web Bank's inclusion or proof of claim submitted to the U.S. Bankruptcy Trustee as a claim for payment and thus inclusion in the then payment plan ; within 10 days of the date of this letter. Otherwise, please remove/delete or correct accordingly. Please see attached". Regardless of the fact that I have made several attempts to communicate and or resolve this issue on several occasions as requested in the Finger Hut Web Bank agreement ( exhibit 4 ), please note for the records; date of my letter of 05/04/2016 and today's date of 05/16/2016; the date on which Finger Hut -Web Bank decided to issued a written reply of non-actions.
Finally, if this matter is not resolved within 5 business days as of May 18th, 2016, I will take such non- actions to IMMEDIATELY REMEDY said adverse reporting as malicious and thus, as my queue to initiate actions via alternative medium to remedy said.
Verizon was unable toreach this customer who again failed to return all calls. A review of herrecords indicates that service was terminated on 3/**/14 and that her 4/**/15final bill correctly reflects that date. The carryover balance from the March2015 bill was $244.10. The customer received a credit of $1.87 on the finalbilling cycle, bringing the final balance to $242.23. The customer has beenprovided with a name and contact number at Verizon for any further questions.If she beleives that she made a payment not reflected on the account, thecustomer must call that contact with detailed payment information in order forVerizon to execute a search for payment investigation.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit account. Ms. [redacted] states she ordered a master craft lawn mower, cordless electric grass trimmer, Bissell powerlifter power brush plus Bissell shampoo. She claims all four items were damaged, so she returned all of them before any payments were due. However, she has been told she owes Fingerhut for the Bissell and shampoo and late payments due to no payments made on these returned items. She is requesting the shampoo, Bissell power cleaner, and late fees be taken off her account. Our records indicate on May 28, 2016 an order was placed for Master Craft 21" High Wheel Gas Mower, Bissell PowerLifter PowerBrush 6.25-Amp Upright Deep Cleaner, Bissell 60-oz. Deep Clean Fiber Cleansing Solution, and Earthwise 12" Cordless Electric Grass Trimmer. Our records indicate the Master Craft 21" High Wheel Gas Mower was returned on June 15, 2016, a full credit for this item was issued the same day. The Earthwise 12" Cordless Electric Grass Trimmer was returned to us on June 22, 2016, a full credit was issued on the same day and the Bissell Powerlifter Power Brush 6.25-Amp Upright Deep Cleaner was received on June 30, 2016, a full credit was also issued on June 30, 2016. We have no record of receiving the Bissell 60-oz. Deep Clean Fiber Cleansing Solution. As a courtesy, we have credited $24.98 to her account, which was the cost of the cleansing solution and $27.00, the amount of the late fee applied to the account on June 27, 2016. In addition, we have credited $0.25 which was the amount of interest accrued from these charges. These credits will show on Ms. [redacted]’s next billing statement. The balance will be $393.96 with a minimum payment of $29.99 due August 1, 2016. As a reminder, Ms.[redacted] can call our Customer Service Team with any additional questions she may have, at ###-###-####, Monday-Friday 8 AM – 8PM, Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
A specialist contacted the customer to discuss their concerns. The outage on the customer's phone line was due to an order issue. We were able to correct the issue on 11/**/16. The specialist is following up on the customer's December billing statement to ensure that the...
customer receives the proper credits. We apologize for any inconvenience that this matter may have caused the customer.
CONFIDENTIAL COMMUNICATION
March 24, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Mr. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your...
office on behalf Mr. [redacted] regarding a WebBank/Fingerhut credit account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.
Mr. [redacted] states that he was unaware about a Fingerhut account until he saw the WebBank/Fingerhut trade line on his credit report. Mr. [redacted] further states that there is inaccurate information being reported. Mr. [redacted]'s desired resolution is to have the WebBank/Fingerhut trade line deleted from his credit report.
On June 17, 2006, an application was processed online with your name, address and social security number. An order was placed online September 8, 2010 for a Save 32% Avirex Men's Rattler Jean, Denim, 38W 34L, a Save 30% Ecko Unltd Standout Jean Denim, 38, a Save 31% Ecko Unltd Mn EU Short Denim, 36, and a Save 30% Ecko Unltd Standout Jean Black Denim, 38. The merchandise was shipped September 9, 2010 via FedEx to [redacted] Wheatland, IN 47597.
No payments were made on this account. The unpaid balance of $187.81 charged off on April 17, 2011 and the account was sold to Jefferson Capital Systems on August 2, 2012. Fingerhut is no longer collecting on this account.
An account review on March 17, 2016 confirmed that Experian and Trans Union are reporting accurately as Transfer/Sold or Purchased by Another Lender with a balance of zero. Nothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October 2013.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]' Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your
credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
If Mr. [redacted] has questions about what Jefferson Capital may be reporting, he may contact them directly at ###-###-####.
Our records indicate, an affidavit of unordered merchandise was mailed to [redacted] Bicknell IN, 47512 on October 30, 2014. On November 19, 2014 the Fraud Department received the completed affidavit of unordered merchandise and mailed a request the same day to the same address requesting that a police report be filed and submitted to Fingerhut so we could conduct a full fraud investigation. To date, we have not received a completed police report regarding this matter.
If Mr. [redacted] continues to believe this account was opened fraudulently, we have enclosed another unordered merchandise affidavit he may complete and return. We also ask that Mr. [redacted] file a police report and send both copies to the following address:
Fingerhut
Attn: Fraud Department
[redacted]
St. Cloud, MN 56303
Mr. [redacted] may also fax the affidavit and police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account.
Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation.
If Mr. [redacted] has further questions or concerns, he may contact the Fraud Department at ###-###-####. Their hours are Monday - Friday 8:00am - 6:00pm Central Time.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sjj
Enclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This inquiry is to be removed from my credit within 30 days. I will follow up if it is not removed by then.
Sincerely,
[redacted]
On 11/**/15, a Verizon customer service representative discussed the account with the customer. The representative explained to the customer that under her old plan the rate was $89.99 and this plan included a $35 monthly bundle discount until 3/*/16. The customer’s new plan has a...
monthly bundle credit of $35 for 24 months and is currently billing at a rate of $45 monthly while her old and new credits are applied through 3/*/16. The representative advised that monthly rate on the new plan is $99.99 less a $35 monthly bundle discount for 24 months. The representative also offered the customer a new plan and a $50 courtesy credit should she accept the offer. The customer accepted a new offer and was issued a $50 courtesy credit to the account. *** *** advised the issue was resolved. We apologize for the inconvenience this issue has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made several attempts to call back the Verizon Executive relations representative, most recently on 2/**/17 and 2/**/17, contrary to the assertions in the business's response. The Executive relations representative has not been available when my calls were placed. As such, I have left messages requesting call backs, but have not heard back since.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I reject this response - as it sounds completely like a case of not taking responsibility and passing the buck. I have been TOTALLY DISATISFIED with Verizon's handiling of this complaint - both thru the Revdex.com my previous communications with the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Specialist was able to reach the customer on December **, 2017 to discuss his bill. The Specialist issued eight credits one for each bill since March 2017 that was above the promised monthly recurring charge of $33.18. The total credit came to $62.46 and the adjustment should be...
reflected on the December [redacted] bill. The Specialist advised the customer that he would follow up each month up to and including the March **, 2018 bill to issue the credit to bring the monthly recurring charge to $33.18. The customer was satisfied with the resolution.
CONFIDENTIAL COMMUNICATION March 17, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ complaint she states in October 2016 she made a payment onto her account, and an issue within our system showed the payment made, but the payment was not processed. Ms. [redacted] has been reported to the credit bureau for a late payment due to this. Ms. [redacted] is requesting an adjustment to her account with the credit bureau fixed, so the late payment does not show. After reviewing Ms. [redacted]’ account, we show the payment of $17.99 made on September 3, 2017 was done online by Ms. [redacted] using her account ending in 3350. When a payment is made, it will be posted to the WebBank/Fingerhut Credit account that day. When we presented the payment to Ms. [redacted]’ bank to receive funds from them, they were unable to locate an account with the information provided by Ms. [redacted]. This is why the payment was rejected and reversed on Ms. [redacted]’ WebBank/Fingerhut account. This is why when Ms. [redacted] provided a bank statement to us, there was no charge of $17.99 visible. Ms. [redacted] contacted us on October 26, 2017 requesting to have the late fee removed, and we removed the $17.99 late fee as a one-time courtesy to Ms. [redacted]. However, we will not be fixing Ms. [redacted]’s credit bureau records, as the payment made, and information provided for the payment was completed by Ms. [redacted] on Fingerhut’s website. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
[redacted] agreed to a 2 year contract with FDV+ 75/75 Data for $84.99 plus tax and surcharges. Verizon also agreed to give 1 time $100 credit to the account. Ben wanted to remove FIOS TV and IWMP stating he can do inside work himself. Order to change from triple to double play is [redacted].
I am rejecting this response because: Where did they get the information to open the account? I did not apply. What police department would I file a report with? Where is my signature? They need to provide proof that I opened the account. I never ordered anything. Where was is it sent? I never received anything. They did tell me that an item was returned. Where did they send the credit? That is who they should be going after. I want this off of my credit report and the debt removed from my name in any way.
CONFIDENTIAL COMMUNICATION June 5, 2017 ...⇄ ...
Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], After reviewing Mr. [redacted]’s account, we show he contacted us on April 11, 2017 stating the drone was
defective. We advised Mr. [redacted] that he could still return the item. At this time, the item was stuck in the
tree, and Mr. [redacted] would need to figure out a way to get it down, to return it.
On May 24, 2017, Mr. [redacted] contacted our company again regarding the defective drone. He was then told,
he was unable to return the item, due to the return window elapsing.
We apologize to Mr. [redacted], as when the email sent by him to our company was received, it was not handled
correctly. We are allowing Mr. [redacted] to return the drone for a full refund and for any interest charged on the
merchandise.
If Mr. [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday.
Thank you for allowing us to explain.
On 11/**/16, a Verizon representative discussed the charges with the customer. The representative issued a credit of one month’s service totaling $177.87. Records show the customer was not billed for the time they did not have service. The credit also covers the outage period. We...
apologize for the inconvenience this matter caused.
I am rejecting this response because:
I bought...
the camera with the believe if it did not work I can return the Item. Finger hut customer representative told me to call Kodak , and Kodak told me I have to pay and sent the camera back to them and they will send me another camera. I don not think it is fair after spending over 100$ for a camera that do not work I should have to spend more money to return it, when I was charge a deliver fee from Fingerhut $35.00 in the first place. They are selling items that do not work and all the expense to correct their mistake I have to pay for it. That is not fair
I reviewed [redacted] account and see that $10.96 in pro-rated credits for internet service were issued January **, 2016. Subsequent to receipt of the complaint, I forwarded the dispute to our billing department for further assistance. On March *, 2016, at my request, a...
representative issued an additional prorated $17.75 credit for the remaining days internet was billed as reflected on the customer’s January **, 2016 bill. This adjustment will appear on [redacted] pending March **, 2016 billing statement. I was unsuccessful in speaking to the customer; however, I apologized for his concern and provided this information in an email to him today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is wrong the tv reboots if I try to watch the show the voice and under cover boss. The Verizon tech team watched the shows from new York and told me they did not why this did this. The service tech came out three times and said other customers are having problems with the same thing. I have dates, times and the name of people that I have talked to. Verizon sent me three new boxes and it did the same thing, Verizon tech checked all the wiring and said it is a software people at verizion headquarters. This is a Verizon problem and they can not fix it but keeps charging me for a product. They are going to tell the Revdex.com anything to protect themselves.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I claimed this case last week. Today, [redacted] I claimed again. Because Verizon's third apointment, they did no show. This is third time. Each appointment, I was home to waited someone would come. I do not have cell phone, either work number. I may have work number, but I can not use as private use....
Verizon requested Third Party Verification. I understand I do not have contact number and Verizon need to contact someone in case something happen. I gave my friends number and she put her cell even at work place to responce from Verizon. Verizon never contacted her. I might be new customer, but I was Verizon's customer almost 20 years. Verizon is a big company, but customer service can not keep customer's record that's why they keep asking same question and asking SS#, D.O.B. I was at home all appointments for waiting no show. Three days! They informed appointment date and time three times. I kept the appointment and waited for no show. I do not know how I can get my phone line
spoke with the customer regarding the lifeline. the telephone number on the account ..now in a final status. customer failed to re-certify in a timely fashion, per Universal Service Administrator rules for lifeline. customer claims multiple recertification applications sent in. no proof of...
such, only valid application scanned into system and denied 01/**/2016. mrs failed to pick a program, which is mandatory disclosure during application process. mrs opened claim on feb ** with vz regarding ln2 application. vz issued inappropriate credits to account without lifeline discounts on the account. advsd during conversation on 03/[redacted]16 that no notes for receipt of application exist. CSSC offline referral dated 03/** advsd no application found, left customer message. may ** mrs sent in lifeline app, but account already suspended. lifeline is not a retro service, only valid to dates approved by usac. I advsd customer that she would need to pay existing balance, but if elected to start service again & apply for lifeline to let me know and I'll monitor application to ensure that it would make it through the application process and head off any problems if such arose. no credit issued or offered. CSSSC CASE CLOSED.
I am rejecting this response because:
Re : Inaccurate reporting of Finger Hut Web Bank account Fingerhut #[redacted]
In your reply via the Revdex.com of 05/16/2016 , line 4 of your letter states, " According to public record, Mr. [redacted] filed Chapter 13 bankruptcy on August 24, 2010. Fingerhut was notified by the courts and updated Mr. [redacted]’s account to Closed due to Bankruptcy on November 1, 2010.".
As a creditor, Finger Hut- Web Bank is/was entitled to such notification and as such was entitled to close said account at its sole discretion, notwithstanding, the paragraph in reference, " closed due to bankruptcy " is not synonymous to reporting as " included in bankruptcy/ included in chapter 13 payment plan"; the status classification of one versus the other has significant adverse consequences. The latter constitutes an inaccurate reporting of the disputed account's status. (See exhibit 1, 2 and 3rd ).
Please note for the records that this Finger Hut Web Bank account status in dispute was never delinquent at anytime, nor at the time of bankruptcy filing, in fact, this specific account was never used from the date of opening of said account up until the date filing; and as ascertained in your reply via the Revdex.com on 05/16/2016. This also coalesces the fact of that account's none default status.
The above, at minimum, may have entitled Finger Hut - Web Bank to report said account as "closed by creditor" as is the industry practice within the U.S bankruptcy code ; chapter 13 statutory period, however, as previously stated in my letter of May 4th, 2016; " In fact, per the case filing of list of creditors, ( see the attached Schedule F. ) said account was never included in the list of accounts listed/included in my bankruptcy. If you/Trans Union, Web Bank, et al or whichever party , inclusive of the creditor; persist to continue listing said account as included in bankruptcy, please kindly provide documentary proof of such of any such approved court motion for Web Bank's inclusion or proof of claim submitted to the U.S. Bankruptcy Trustee as a claim for payment and thus inclusion in the then payment plan ; within 10 days of the date of this letter. Otherwise, please remove/delete or correct accordingly. Please see attached". Regardless of the fact that I have made several attempts to communicate and or resolve this issue on several occasions as requested in the Finger Hut Web Bank agreement ( exhibit 4 ), please note for the records; date of my letter of 05/04/2016 and today's date of 05/16/2016; the date on which Finger Hut -Web Bank decided to issued a written reply of non-actions.
Finally, if this matter is not resolved within 5 business days as of May 18th, 2016, I will take such non- actions to IMMEDIATELY REMEDY said adverse reporting as malicious and thus, as my queue to initiate actions via alternative medium to remedy said.
Sincerely,
[redacted]
###-###-####
SSN# [redacted]
Verizon was unable toreach this customer who again failed to return all calls. A review of herrecords indicates that service was terminated on 3/**/14 and that her 4/**/15final bill correctly reflects that date. The carryover balance from the March2015 bill was $244.10. The customer received a credit of $1.87 on the finalbilling cycle, bringing the final balance to $242.23. The customer has beenprovided with a name and contact number at Verizon for any further questions.If she beleives that she made a payment not reflected on the account, thecustomer must call that contact with detailed payment information in order forVerizon to execute a search for payment investigation.
CONFIDENTIAL COMMUNICATION July 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit account. Ms. [redacted] states she ordered a master craft lawn mower, cordless electric grass trimmer, Bissell powerlifter power brush plus Bissell shampoo. She claims all four items were damaged, so she returned all of them before any payments were due. However, she has been told she owes Fingerhut for the Bissell and shampoo and late payments due to no payments made on these returned items. She is requesting the shampoo, Bissell power cleaner, and late fees be taken off her account. Our records indicate on May 28, 2016 an order was placed for Master Craft 21" High Wheel Gas Mower, Bissell PowerLifter PowerBrush 6.25-Amp Upright Deep Cleaner, Bissell 60-oz. Deep Clean Fiber Cleansing Solution, and Earthwise 12" Cordless Electric Grass Trimmer. Our records indicate the Master Craft 21" High Wheel Gas Mower was returned on June 15, 2016, a full credit for this item was issued the same day. The Earthwise 12" Cordless Electric Grass Trimmer was returned to us on June 22, 2016, a full credit was issued on the same day and the Bissell Powerlifter Power Brush 6.25-Amp Upright Deep Cleaner was received on June 30, 2016, a full credit was also issued on June 30, 2016. We have no record of receiving the Bissell 60-oz. Deep Clean Fiber Cleansing Solution. As a courtesy, we have credited $24.98 to her account, which was the cost of the cleansing solution and $27.00, the amount of the late fee applied to the account on June 27, 2016. In addition, we have credited $0.25 which was the amount of interest accrued from these charges. These credits will show on Ms. [redacted]’s next billing statement. The balance will be $393.96 with a minimum payment of $29.99 due August 1, 2016. As a reminder, Ms.[redacted] can call our Customer Service Team with any additional questions she may have, at ###-###-####, Monday-Friday 8 AM – 8PM, Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
A specialist contacted the customer to discuss their concerns. The outage on the customer's phone line was due to an order issue. We were able to correct the issue on 11/**/16. The specialist is following up on the customer's December billing statement to ensure that the...
customer receives the proper credits. We apologize for any inconvenience that this matter may have caused the customer.
CONFIDENTIAL COMMUNICATION
March 24, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Mr. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your...
office on behalf Mr. [redacted] regarding a WebBank/Fingerhut credit account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.
Mr. [redacted] states that he was unaware about a Fingerhut account until he saw the WebBank/Fingerhut trade line on his credit report. Mr. [redacted] further states that there is inaccurate information being reported. Mr. [redacted]'s desired resolution is to have the WebBank/Fingerhut trade line deleted from his credit report.
On June 17, 2006, an application was processed online with your name, address and social security number. An order was placed online September 8, 2010 for a Save 32% Avirex Men's Rattler Jean, Denim, 38W 34L, a Save 30% Ecko Unltd Standout Jean Denim, 38, a Save 31% Ecko Unltd Mn EU Short Denim, 36, and a Save 30% Ecko Unltd Standout Jean Black Denim, 38. The merchandise was shipped September 9, 2010 via FedEx to [redacted] Wheatland, IN 47597.
No payments were made on this account. The unpaid balance of $187.81 charged off on April 17, 2011 and the account was sold to Jefferson Capital Systems on August 2, 2012. Fingerhut is no longer collecting on this account.
An account review on March 17, 2016 confirmed that Experian and Trans Union are reporting accurately as Transfer/Sold or Purchased by Another Lender with a balance of zero. Nothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October 2013.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]' Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your
credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
If Mr. [redacted] has questions about what Jefferson Capital may be reporting, he may contact them directly at ###-###-####.
Our records indicate, an affidavit of unordered merchandise was mailed to [redacted] Bicknell IN, 47512 on October 30, 2014. On November 19, 2014 the Fraud Department received the completed affidavit of unordered merchandise and mailed a request the same day to the same address requesting that a police report be filed and submitted to Fingerhut so we could conduct a full fraud investigation. To date, we have not received a completed police report regarding this matter.
If Mr. [redacted] continues to believe this account was opened fraudulently, we have enclosed another unordered merchandise affidavit he may complete and return. We also ask that Mr. [redacted] file a police report and send both copies to the following address:
Fingerhut
Attn: Fraud Department
[redacted]
St. Cloud, MN 56303
Mr. [redacted] may also fax the affidavit and police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account.
Once we receive the affidavit and police report, we will be able to conduct a full fraud investigation.
If Mr. [redacted] has further questions or concerns, he may contact the Fraud Department at ###-###-####. Their hours are Monday - Friday 8:00am - 6:00pm Central Time.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sjj
Enclosures