Thank you for referring the complaint of KraftMasters Renovations LLC to our office for review. We appreciate this matter being brought to our attention. [redacted] of KraftMasters expressed concern about being billed any charges due to the lack of service and issues that were...
caused by Verizon when we could not set up her phones correctly. We have been in contact with [redacted] and the issues with the dial tone have been resolved as of January **, 2018. We have also removed all services except for the one number that [redacted] wanted to keep. Any fees associated with termination fees will be waived and adjustments credits have been applied to the account. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter. Sincerely, Luis R[redacted] Verizon Executive Relations Team
Verizon called the customer 07/**/2015 14:44:48 EDT, 07/**/2015 20:42:41 EDT, 07/**/201519:07:42 EDT, 07/**/2015 15:39:39 EDT, 07/**/2015 16:31:12 EDT, leaving messageson ###-###-#### with contact information. On 7/**/15 a please call letter was sent. The customer was called again on 07/**/201513:36:55 EDT, 07/**/2015 19:26:20 EDT, 07/**/2015 15:49:21 EDT, 07/**/201515:49:21 EDT with messages left including contact information. On 07/**/201509:05:49 EDT [redacted] called me back and advised she can be reached all day onMonday 7/**/15 and after 4:30 PM Tuesday – Saturday. Verizoncalled [redacted] again on 07/**/2015 09:06:05 EDT, 07/**/2015 20:07:03 EDTwith messages left for a call back. On 07/**/201513:38:23 EDT I called ###-###-#### and the line rang with no answer and nomachine. Another please call letter was sent on 7/**/15.Joyce D[redacted]Verizon Executive Relations Sr. Analyst
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a Fingerhut/FreshStart Account. Ms. [redacted] states she cancelled an order on her FreshStart Account before the order shipped. She is wanting to have her $30.00 down payment returned to her and would like to close her account and destroy all record of her information. Our records indicate Ms. [redacted] opened her account on May 19, 2016. Ms. [redacted] placed an order for a Madison Industries Matrix Sofa Furniture Cover on May 19, 2016. On May 20, 2016 her order was cancelled as a result of an email request from Ms. [redacted]. This order did not ship. On May 22, 2016 Ms. [redacted] requested to close her account. On that same date her account was closed. She will be unable to use her account for future purchases. Ms. [redacted]’s $30.00 down payment was returned to her credit card ending on 1475 on May 24, 2016. Ms. [redacted] requests that her information be removed from our records. We will not be able to do this as we are required to retain records of the complete application process for 25 months after the notification is sent to the applicant. Thank you for understanding and allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
According to our records, a billing specialist spoke with the customer on 2/*/17 regarding his billing. The specialist agreed to adjust a late payment charge in the amount of $5. A previous representative adjusted the two previous late payment fees. There was a system issue that...
prevented the customer from viewing his bill online. The system issue was resolved on 2/*/17. We apologize for any inconvenience that this matter may have caused the customer.
CONFIDENTIAL COMMUNICATION June 2, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he will send a payment for the amount owed after he receives his disability check. We appreciate the payment Mr. [redacted] is going to make on his account. Again, his current balance is $152.69. A minimum payment of $69.96 is due by June 27, 2016. Sincerely, Vi [redacted] Executive Care Team VF/KS
Initial Business Response /* (1000, 5, 2015/07/09) */
CONFIDENTIAL COMMUNICATION
July 8, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted]'s account indicates she placed an order for a Suncast 52 cu.ft. Vertical Shed on May 28, 2015 when speaking with a representative.
On May 29, 2015, we were contacted by Ms. [redacted] and she requested the cancellation of order # [redacted]. Unfortunately, we are never able to guarantee a cancellation once the order has been placed. We received notification from our vendor that they were unable to cancel the item since it had already shipped.
Our records indicate that Ms. [redacted] contacted us on May 9, 2015 indicating that she informed the shipping company that her order was cancelled and she refused shipment.
Please understand that, in addition to products shipped from Fingerhut fulfillment centers/warehouses, many of our products are shipped directly from the vendors providing them, as was the case with Ms. [redacted]'s order.
We received notification from the vendor on July 6, 2015 that they received the return of the Vertical Shed. At that time, a credit was issued for the full item price, including shipping/handling, in the amount of $435.48 and interest charges in the amount of $2.97. These return credits will be visible on Ms. [redacted]'s July 26, 2015 billing statement.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided in the response is not true, I was contacted by the shipper after canceling the order, I was contacted to arrange a shipping date, at the time of the call I advised this order was already cancelled, there nothing was shipped
Nevertheless, the business has credited my account, simply owning responsibility of ignoring my multiple request via phone and email for a credit would hve been the professional way to go about it
Subsequent to receipt of the complaint, I contacted [redacted] and apologized for her concern. [redacted] stated she was never advised ahead of time of the one time installation/set up fee. I advised [redacted] that I adjusted the first installment including tax of $27.99 and waived the...
remaining two installment charges from appearing on future bills. [redacted] was very satisfied.
to be noted. The gentleman who contacted me had an attitude problem from the beginning of the conversation. So I terminated the conversation. I stated to him the account was closed I would be doing no further business with his company. I will take care of my obligations. But would not recommend Fingerhut to even my worst enemy. It’s customary with Fingerhut customer care to place you on hold instead of disconnect your calls so you cannot leave feedback on poor customer service. I too have posted a complete audio and video log of my telecommunications with Fingerhut and their customer care. The videos are on both YouTube and Facebook. Again this case is closed. It took 2 weeks to recieve a phone call. My business has proven to be unimportant to this company. So being so insignificant; I will do no further dealings. No further response needed. Your letter is clearly full of lies. Good day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no further action to be taken and the matter has been resolved. Verizon took a very long time to respond to this complaint, the reason for which was their initial unsatisfactory response. I am not accustomed to making such complaints, but I have made about five Revdex.com complaints this year about Verizon because of their poor customer service. I think management is stinting on this area and not funding it or the education of the people
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] on 3/*/2017. The representative advised that the billing for the internet service had not changed, as the speed upgrade order had not completed. The representative was able to get the order completed as of 3/*/2017.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted]Dear Ms. [redacted],I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr. [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments. Mr. [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collector. When Mr. [redacted] contacted the debt collector he was told there was a judgment against him. Mr. [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agency. Mr. [redacted] would like the account removed from his credit report. Our records indicate that the account was opened in Mr. [redacted]’s name via the web on June 21, 2012 using Mr. [redacted]’s personal information. An order was placed on June 24, 2012 for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account. Our records indicate that due to severe delinquency, Mr. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, 2013 with a balance of $408.42 and sold to [redacted] on May 3, 2013.Unauthorized account set-up and activity is a serious matter, and we have certain procedures in place to assist those making this type of claim. As Mr. [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr. [redacted] at the time the order was placed. Additionally the phone number on the application was also associated with Mr. [redacted]. With this information, we are not able to sufficiently prove a fraudulent account set up. If Mr. [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandise. We have submitted this document with our response. We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr. [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: Chris. Once received, we can further investigate this matter. Thank you for allowing us to explain.Sincerely,Vi [redacted]Executive Care TeamVF/ca [redacted]
CONFIDENTIAL COMMUNICATION July 18, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a promotion code she would like to use in relation to her WebBank/Fingerhut Advantage Account. Ms. [redacted] states she is unable to apply promotion coupon ‘NC466’ for $50.00 off a $200 or above order, for which she qualifies according to its advertising on the Fingerhut website for those who, like herself, are new customers. She states a representative she contacted via web chat service confirmed she was eligible to use the code and advised her to call customer service to apply it to her order. Ms. [redacted] wants a stronger assurance she will be given the coupon discount and wants to avoid a further “run around.” Our records confirm that the discount Ms. [redacted] refers to of ‘NC466’ is a valid promotional code with us. It is difficult to determine what exactly caused the code to be rejected when Ms. [redacted] applied it during the web checkout process, since it appears she met the eligibility requirements of placing an order totaling at least $200, applying for her account on the Fingerhut website, and placing her order before the code’s expiration date of June 30, 2016. On July 18, 2016, a customer service representative called Ms. [redacted] to assist her with the order and applying the discount. The representative spoke with a third party and left a message advising that Ms. [redacted] should call our Customer Service Department at ###-###-#### to place her order so that the discount could be applied. Ms. [redacted] should not encounter any difficulty when she calls customer service to place her order as her account is clearly noted that we will honor the ‘NC466’ promotional code. As a reminder, the order total must be a minimum of $200 before we can apply the $50 discount to it. We appreciate Ms. [redacted]’s ongoing patience and cooperation with us in working to resolve this matter. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here] Jo D., my representative from Verizon's Executive Relations Team completely ignored the situation that arose when I terminated service with Verizon. During my termination, I was informed by Candice that because I was on Autopay and I was terminating service in the middle of a billing cycle, that I would receive a credit for the days remaining in the billing cycle for which I did not have service. I never received that credit. Had I been informed that termination of service did not include a pro-rated credit, I simply would have retained service until the end of the billing cycle. I explained all of this in a letter I wrote to Verizon, which they received on 1/**/18 and was explained in my initial complaint via the Revdex.com.I should not be held financially accountable for the mistakes of their customer service representatives. As such, Verizon should issue a credit for $63.33, which at this time will zero the account. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
A Verizon representative spoke with [redacted] and placed an order for new telephone service. The telephone service was installed 4/**/17. An order was then placed to add DSL service which was installed 4/**/17. I spoke with [redacted] and verified that the services were both working.
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They openly admitted that they called all these numbers that they have for me saying they were tied to my account. I also have the call logs to verify how many times they called.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because:
During the phone call in April, at no point representative informed that in order to very little bill reduction (by around $4) it will bind with new 2-years contract. I would never agreed to any such contract with struggling business which is closed now. Verizon tricked the 11-year long loyal customer to pay $130 (ETF) by providing $4 discount for 3 months. Yes I might have missed read/understand a lengthy contract email however, there should have some courtesy and fairness while treating 11-year long loyal customer who disconnected service for a genuine reason VS. few months old customer with payment regularity issue. Please take partial responsibility of your miss/no information during April call or, have negative ratings from the 11-year old customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 9, 2016 Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]. To confirm to Ms. [redacted], we received the Chef’s mark Countertop IceCube Maker as a return earlier today. Her warranty claim has been approved, and a replacement order for the same item has been submitted at no cost to Ms. [redacted]. Ms. [redacted] should allow up to 72 hours from this response to receive shipping confirmation and a tracking number for the replacement order at her [email protected] email address on file. Ms. [redacted] may re-open this inquiry if she has an issue after receiving the new ice maker, but at this time we consider this matter closed and resolved. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Thank you for referring the complaint of KraftMasters Renovations LLC to our office for review. We appreciate this matter being brought to our attention. [redacted] of KraftMasters expressed concern about being billed any charges due to the lack of service and issues that were...
caused by Verizon when we could not set up her phones correctly. We have been in contact with [redacted] and the issues with the dial tone have been resolved as of January **, 2018. We have also removed all services except for the one number that [redacted] wanted to keep. Any fees associated with termination fees will be waived and adjustments credits have been applied to the account. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter. Sincerely, Luis R[redacted] Verizon Executive Relations Team
Verizon called the customer 07/**/2015 14:44:48 EDT, 07/**/2015 20:42:41 EDT, 07/**/201519:07:42 EDT, 07/**/2015 15:39:39 EDT, 07/**/2015 16:31:12 EDT, leaving messageson ###-###-#### with contact information. On 7/**/15 a please call letter was sent. The customer was called again on 07/**/201513:36:55 EDT, 07/**/2015 19:26:20 EDT, 07/**/2015 15:49:21 EDT, 07/**/201515:49:21 EDT with messages left including contact information. On 07/**/201509:05:49 EDT [redacted] called me back and advised she can be reached all day onMonday 7/**/15 and after 4:30 PM Tuesday – Saturday. Verizoncalled [redacted] again on 07/**/2015 09:06:05 EDT, 07/**/2015 20:07:03 EDTwith messages left for a call back. On 07/**/201513:38:23 EDT I called ###-###-#### and the line rang with no answer and nomachine. Another please call letter was sent on 7/**/15.Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION June 2,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a Fingerhut/FreshStart Account. Ms. [redacted] states she cancelled an order on her FreshStart Account before the order shipped. She is wanting to have her $30.00 down payment returned to her and would like to close her account and destroy all record of her information. Our records indicate Ms. [redacted] opened her account on May 19, 2016. Ms. [redacted] placed an order for a Madison Industries Matrix Sofa Furniture Cover on May 19, 2016. On May 20, 2016 her order was cancelled as a result of an email request from Ms. [redacted]. This order did not ship. On May 22, 2016 Ms. [redacted] requested to close her account. On that same date her account was closed. She will be unable to use her account for future purchases. Ms. [redacted]’s $30.00 down payment was returned to her credit card ending on 1475 on May 24, 2016. Ms. [redacted] requests that her information be removed from our records. We will not be able to do this as we are required to retain records of the complete application process for 25 months after the notification is sent to the applicant. Thank you for understanding and allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
According to our records, a billing specialist spoke with the customer on 2/*/17 regarding his billing. The specialist agreed to adjust a late payment charge in the amount of $5. A previous representative adjusted the two previous late payment fees. There was a system issue that...
prevented the customer from viewing his bill online. The system issue was resolved on 2/*/17. We apologize for any inconvenience that this matter may have caused the customer.
CONFIDENTIAL COMMUNICATION June 2, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he will send a payment for the amount owed after he receives his disability check. We appreciate the payment Mr. [redacted] is going to make on his account. Again, his current balance is $152.69. A minimum payment of $69.96 is due by June 27, 2016. Sincerely, Vi [redacted] Executive Care Team VF/KS
Initial Business Response /* (1000, 5, 2015/07/09) */
CONFIDENTIAL COMMUNICATION
July 8, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted]'s account indicates she placed an order for a Suncast 52 cu.ft. Vertical Shed on May 28, 2015 when speaking with a representative.
On May 29, 2015, we were contacted by Ms. [redacted] and she requested the cancellation of order # [redacted]. Unfortunately, we are never able to guarantee a cancellation once the order has been placed. We received notification from our vendor that they were unable to cancel the item since it had already shipped.
Our records indicate that Ms. [redacted] contacted us on May 9, 2015 indicating that she informed the shipping company that her order was cancelled and she refused shipment.
Please understand that, in addition to products shipped from Fingerhut fulfillment centers/warehouses, many of our products are shipped directly from the vendors providing them, as was the case with Ms. [redacted]'s order.
We received notification from the vendor on July 6, 2015 that they received the return of the Vertical Shed. At that time, a credit was issued for the full item price, including shipping/handling, in the amount of $435.48 and interest charges in the amount of $2.97. These return credits will be visible on Ms. [redacted]'s July 26, 2015 billing statement.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided in the response is not true, I was contacted by the shipper after canceling the order, I was contacted to arrange a shipping date, at the time of the call I advised this order was already cancelled, there nothing was shipped
Nevertheless, the business has credited my account, simply owning responsibility of ignoring my multiple request via phone and email for a credit would hve been the professional way to go about it
Subsequent to receipt of the complaint, I contacted [redacted] and apologized for her concern. [redacted] stated she was never advised ahead of time of the one time installation/set up fee. I advised [redacted] that I adjusted the first installment including tax of $27.99 and waived the...
remaining two installment charges from appearing on future bills. [redacted] was very satisfied.
I am rejecting this response because:It needs...
to be noted. The gentleman who contacted me had an attitude problem from the beginning of the conversation. So I terminated the conversation. I stated to him the account was closed I would be doing no further business with his company. I will take care of my obligations. But would not recommend Fingerhut to even my worst enemy. It’s customary with Fingerhut customer care to place you on hold instead of disconnect your calls so you cannot leave feedback on poor customer service. I too have posted a complete audio and video log of my telecommunications with Fingerhut and their customer care. The videos are on both YouTube and Facebook. Again this case is closed. It took 2 weeks to recieve a phone call. My business has proven to be unimportant to this company. So being so insignificant; I will do no further dealings. No further response needed. Your letter is clearly full of lies. Good day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no further action to be taken and the matter has been resolved. Verizon took a very long time to respond to this complaint, the reason for which was their initial unsatisfactory response. I am not accustomed to making such complaints, but I have made about five Revdex.com complaints this year about Verizon because of their poor customer service. I think management is stinting on this area and not funding it or the education of the people
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] on 3/*/2017. The representative advised that the billing for the internet service had not changed, as the speed upgrade order had not completed. The representative was able to get the order completed as of 3/*/2017.
CONFIDENTIAL COMMUNICATIONMay 9,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted]Dear Ms. [redacted],I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr. [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments. Mr. [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collector. When Mr. [redacted] contacted the debt collector he was told there was a judgment against him. Mr. [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agency. Mr. [redacted] would like the account removed from his credit report. Our records indicate that the account was opened in Mr. [redacted]’s name via the web on June 21, 2012 using Mr. [redacted]’s personal information. An order was placed on June 24, 2012 for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account. Our records indicate that due to severe delinquency, Mr. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, 2013 with a balance of $408.42 and sold to [redacted] on May 3, 2013.Unauthorized account set-up and activity is a serious matter, and we have certain procedures in place to assist those making this type of claim. As Mr. [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr. [redacted] at the time the order was placed. Additionally the phone number on the application was also associated with Mr. [redacted]. With this information, we are not able to sufficiently prove a fraudulent account set up. If Mr. [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandise. We have submitted this document with our response. We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr. [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: Chris. Once received, we can further investigate this matter. Thank you for allowing us to explain.Sincerely,Vi [redacted]Executive Care TeamVF/ca [redacted]
CONFIDENTIAL COMMUNICATION July 18, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a promotion code she would like to use in relation to her WebBank/Fingerhut Advantage Account. Ms. [redacted] states she is unable to apply promotion coupon ‘NC466’ for $50.00 off a $200 or above order, for which she qualifies according to its advertising on the Fingerhut website for those who, like herself, are new customers. She states a representative she contacted via web chat service confirmed she was eligible to use the code and advised her to call customer service to apply it to her order. Ms. [redacted] wants a stronger assurance she will be given the coupon discount and wants to avoid a further “run around.” Our records confirm that the discount Ms. [redacted] refers to of ‘NC466’ is a valid promotional code with us. It is difficult to determine what exactly caused the code to be rejected when Ms. [redacted] applied it during the web checkout process, since it appears she met the eligibility requirements of placing an order totaling at least $200, applying for her account on the Fingerhut website, and placing her order before the code’s expiration date of June 30, 2016. On July 18, 2016, a customer service representative called Ms. [redacted] to assist her with the order and applying the discount. The representative spoke with a third party and left a message advising that Ms. [redacted] should call our Customer Service Department at ###-###-#### to place her order so that the discount could be applied. Ms. [redacted] should not encounter any difficulty when she calls customer service to place her order as her account is clearly noted that we will honor the ‘NC466’ promotional code. As a reminder, the order total must be a minimum of $200 before we can apply the $50 discount to it. We appreciate Ms. [redacted]’s ongoing patience and cooperation with us in working to resolve this matter. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
This is not a Verizon customer and this complaint needs to served to this consumer's provider [redacted].
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here] Jo D., my representative from Verizon's Executive Relations Team completely ignored the situation that arose when I terminated service with Verizon. During my termination, I was informed by Candice that because I was on Autopay and I was terminating service in the middle of a billing cycle, that I would receive a credit for the days remaining in the billing cycle for which I did not have service. I never received that credit. Had I been informed that termination of service did not include a pro-rated credit, I simply would have retained service until the end of the billing cycle. I explained all of this in a letter I wrote to Verizon, which they received on 1/**/18 and was explained in my initial complaint via the Revdex.com.I should not be held financially accountable for the mistakes of their customer service representatives. As such, Verizon should issue a credit for $63.33, which at this time will zero the account. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
A Verizon representative spoke with [redacted] and placed an order for new telephone service. The telephone service was installed 4/**/17. An order was then placed to add DSL service which was installed 4/**/17. I spoke with [redacted] and verified that the services were both working.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They openly admitted that they called all these numbers that they have for me saying they were tied to my account. I also have the call logs to verify how many times they called.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because:
During the phone call in April, at no point representative informed that in order to very little bill reduction (by around $4) it will bind with new 2-years contract. I would never agreed to any such contract with struggling business which is closed now. Verizon tricked the 11-year long loyal customer to pay $130 (ETF) by providing $4 discount for 3 months. Yes I might have missed read/understand a lengthy contract email however, there should have some courtesy and fairness while treating 11-year long loyal customer who disconnected service for a genuine reason VS. few months old customer with payment regularity issue. Please take partial responsibility of your miss/no information during April call or, have negative ratings from the 11-year old customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 9, 2016 Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]. To confirm to Ms. [redacted], we received the Chef’s mark Countertop IceCube Maker as a return earlier today. Her warranty claim has been approved, and a replacement order for the same item has been submitted at no cost to Ms. [redacted]. Ms. [redacted] should allow up to 72 hours from this response to receive shipping confirmation and a tracking number for the replacement order at her [email protected] email address on file. Ms. [redacted] may re-open this inquiry if she has an issue after receiving the new ice maker, but at this time we consider this matter closed and resolved. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah