Authorize.Net

Greetings [redacted] & [redacted],             I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have...

found gateway [redacted] under business name “[redacted]” and I will be responding to your complaint from this account. If this is not the correct account then please let me know the correct gateway ID for reference. I understand you have experienced some card testing on the account and increased charges do to the matter. I do truly want to apologize that you have had this experience. After researching your account and the transaction activity that took place, I can confirm that the activity you experienced was a minor case of card testing, relatively speaking. Essentially fraudulent individuals will target specific websites that don’t require a valid billing address for processing to run large quantities of card numbers created by a mathematical algorithm, which will determine whether or not they are valid numbers. With that in mind, I can confirm that Authorize.Net was not hacked. This type of situation is unfortunately not uncommon in the ecommerce world and merchants on all different gateway services and platforms can be affected. Having given a little background on the situation, I have worked with our accounting department regarding the increase in charges from these transactions and received approval as a onetime courtesy to waive the extra charges to zero out the balance. Your account is currently closed and there is no outstanding balance on the account. Once again I do want to apologize for the inconvenience this has caused. I am happy that I was able to provide you with additional information in this case, and hope that should you need a gateway service in the future, you think of Authorize.Net.  Thank you for contacting us and have a great day!

Greetings [redacted],  I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway [redacted] under business name “[redacted].” and I...

will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference. I understand there is an issue concerning the funding hold on your Authorize.Net Merchant Account. I apologize for any confusion, but I would be happy to clarify the situation. I can see that you were notified that the bank account information provided for both the Authorize.Net Gateway Account, and the Authorize.Net Merchant Account were incorrect, and the deposit was returned to us by your bank with the reason ‘No Account/Unable to locate account’. Our Authorize.Net Merchant Acquiring team has confirmed that as of this morning, the funding hold has been removed per your conversation with them, and they are monitoring to ensure the deposit is sent to your bank without issue. I again want to apologize for the inconvenience; however, I am happy that I was able to confirm the removal of the funding hold on your Authorize.Net Merchant Account. Thank you for contacting us and have a great day!

Greetings [redacted], Thank you once again for contacting us through the Revdex.com. I have confirmation that the refund amount of $49.17 was pushed out to your bank account on 5/10/2017.  Your bank may take 1 or 2 days to deposit the funds into your account. I am glad I was able to address this complaint further. Thank you for contacting us and have a great day!

Complaint: [redacted]Thank you for the response. You did correctly identify our gateway number. However, we have only been partially refunded for three months of payments, not four months as you indicated, for a total of [redacted], not [redacted] as you indicated. We have not received the additional refund for four months of payments, but trust it will be received soon. If so, the total refunds will be for seven months of the 32 months requested. That (32) is the number of months we paid for services never used after we cancelled.We have repeatedly asked for copies of our signed agreements authorizing these [redacted] monthly disbursements for 32 months after the service was terminated and never used again. You did not address this request in your response and we have yet to see executed copies of agreements authorizing you to debit our account when no service was being provided.Consequently, we find your response and partial refund unacceptable. We continue to request a full refund or we will file a complaint with the FTC.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I complained to the FTC as well. "if the matter is display only", that is exactly where the matter is! If that is an online form then it should be an online form, not an online form camouflaged as a checkout.It makes all the difference. Checkouts should look like checkouts with a clear display of price, date, method of billing, etc. YOU CANNOT HIDE THESE IN A LINK! It's just not the way it works.I will also complain to the department of consumers affairs if necessary.We will see what FTC has to say. One more time, do not attempt billing on my bank. I also opened a dispute with my bank as well.Thanks.
Sincerely,
[redacted]

Greetings [redacted],             I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway...

[redacted] under business name “[redacted]” and I will be responding to your complaint from this account. If this is not the correct account then please let me know the correct gateway ID for reference. I understand you are looking to receive a full refund for the service.  I would be happy to help.             The email you received stating that your account was declined was a decline notice for a merchant account, not Authorize.Net specifically.  The credit card process can be complicated but basically you need two parties to process payments, a gateway (Authorize.Net) and a Merchant Account (financial institution that funds transactions).  You were approved for an Authorize.Net gateway account but your application that was forwarded to our partner was declined.  That being said, as I mentioned the credit card process can be quite confusing so I have sent a request to have the setup fee of $49 refunded.  You should see this refunded to you by Friday March 18th at the latest.  Your total refund will be the entire amount charged of $83.48.              I’m happy I was able to explain what happened and that I was able to provide you with your desired resolution.  Thank you for reaching out to Authorize.Net via the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: Authorize had mishandled my account repeatedly, over and over, for at least three months. I finally gave up trying to get them to do their job correctly and cancelled my account. I then filed a Revdex.com complaint as they charged my credit card with a charge of $69USD, even though they provided no services, and in addition wasted a lot of my time and effort trying to get things working properly with them. They then agreed to the Revdex.com complaint and agreed to refund the $69USD. Because they took so long to act on this, I went ahead and requested a chargeback with my credit card company, so their refund was declined. They have now sent this $69 charge to a collection agency, which makes zero sense as they had already admitted to owing me the refund. This is completely unethical and inappropriate and I demand they cancel their claim with the credit agency immediately.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cancelled the month I was charged he first $25  you have continually charged my account since then   Refund the whole amount you crook  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for the note. If you investigate a little further, you will see that the incorrect debits to our account had nothing to do with charge backs. The information you received from your risk management team is incorrect. The debits related to an error during migration of data on August 23/24; as confirmed from your customer service team. This funds were never paid to us. You were holding both original payment and additionally debited our account. I  would encourage you to check our file and our responses to your risk management team; just to identify some improvement opportunities if anything else.I totally understand the terms of the agreement and I understand the 120 hold for security reasons. That's totally fine. But as you may have noticed, Authorize.net was holding funds from March 2016. I believe there have been no issues at our end as you may see from your records. Additionally, our bank account continues to get debited incorrectly and your customer service team insists that we need to pay the monthly fee because this account is still active. I have received multiple emails last week and I do not know who should be advised that the account is closed. As a matter of fact, I just received another email indicating that there is a 20$ fee for late payment for month of September. If you can kindly pass the information to whoever is in charge to stop debiting our bank account as this account was closed in August.Lastly, I would highly appreciate if you can please advise what is the total amount you are holding and when will that be released in order for me to reconcile and close off the file at my end.
Sincerely,
[redacted]

Greetings [redacted],                I would liketo thank you for contacting Authorize.Net through the Revdex.com. Iwill do everything I can to resolve your concern in a manner that benefits all partiesinvolved. I have...

found gateway [redacted] under business name “[redacted]
[redacted]” and I will be responding to your complaint from this account. If thisis not the correct account then please let me know the correct gateway ID forreference. I understand that you have been but through quite a bit in trying totransfer from your old reseller to a new one. I sincerely apologize but will be happy to look into resolving thismatter.                I do show therequest was sent up to the team that processes reseller transfer requests on5/19.  Generally as stated to you inprevious contacts, it can take a week or two to process a transfer.  That said, because you have waited so longand submitted the proper paperwork, I was able to work directly with the groupinvolved in the process and am happy to say that as of today, your resellertransfer has been successfully completed. If you need assistance updating the processor on this account, pleasereach out to our support team and they will be happy to help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as they have agreed to reverse the charges and confirmed that my balance is now 0 dollars. I do still outstandingly believe that their site does not clearly show that there will be charges associated with it upon creation. As do many others across the internet, which you will easily be able to find with a quick Google search of "Authorize.NET Account Setup Scam" Regardless, I am happy for now that this has been fixed, assuming I do not receive some sort of bill in the mail or collections notice.
Sincerely,
[redacted]

Greetings [redacted], Thank you for reaching back to Authorize.Net through the Revdex.com. I have found gateway [redacted] under business name “[redacted]” and I will be responding to your complaint from this account. If this is not the correct account then please let me know the...

correct gateway ID for reference. I understand that there were some problems with the billing and subsequent communication with the setup of your account. I do truly want to apologize that you have had this experience.  There are just a couple of things I would like to explain. Authorize.Net is a gateway service only; Authorize.Net does not offer merchant services. When your application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant account. With that being said, if for any reason your Merchant Account with another Merchant Service Provider has been terminated or declined, we will continue to assist you with applying for a new merchant account through another Merchant Service Provider. Once approved, you can begin to process and fulfill your orders using that account.     After researching your account, I can confirm that the account is currently closed, effective 4/13/2017. In addition, our Customer Service team has issued a refund for the monthly fees in the total of $26.61. There was another charge on the account for $49.00, which is what makes up the total of $75.61. The $49.00 is a setup fee for the creation of the Authorize.Net gateway. At this time, Authorize.Net successfully created the gateway account, received notice that your application with CyberSource was declined, and so we submitted the application to National Discount Merchant Services, which is still pending their review and approval of the merchant account application as of 3/31/2017.Unless National Discount Merchant Services determines they will not be able to approve you for any merchant services, we will not be able to refund the setup fee per the terms of service. Per your agreement to those terms, the setup fee is nonrefundable. However, the amount of $26.61 has been refunded and you should see it in your account within the next week. I do encourage you to reach out to National Discount Merchant Services to inquire on the status of your application, as they be able to approve it. They can be reached by contacting (310) 359-9091. You can also try reaching David L[redacted], the Underwriter for your application directly at david.l[redacted]@ndmscorp.com . Should they approve your account, you can reactivate your Authorize.Net Gateway account at any time to begin processing. You may contact our Customer Service team at (877) 447-3938 to complete this process.I again want to apologize for any miscommunication, however I am happy that I was able to provide you with further information and address this issue for you.  Thank you for contacting us and have a great day!

[redacted],   Thank you for contacting Authorize.Net via the Revdex.com.  I understand that you do not have an account with Authorize.Net but have done business with a company who may have one with us.  I will be happy to help. First, I have passed this information along to...

our fraud team.  They will investigate and make a decision based on the results of their gatherings.  Second, I see from this complaint that you are requesting a refund of the full amount charged.  Unfortunately, that is not something I can process for you.  To obtain a refund you will either need to work with the merchant directly or dispute the charge through your card issuing bank. I hope this helps you understand the situation a little bit better.  I apologize for any inconvenience that you have been put through.  Thank you for passing along your feedback of one of our merchants and thanks again for contacting Authorize.Net via the Revdex.com.

Greetings [redacted],             I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway...

[redacted] under business name “[redacted]” and I will be responding to your complaint from this account. If this is not the correct account then please let me know the correct gateway ID for reference. I understand that there were some problems with the funding and subsequent communication with your account. I do truly want to apologize that you have had this experience. After looking into your gateway account and working with CyberSource regarding the funding for your transactions. The Risk department with CyberSource is currently monitoring the funding hold on your account and as of June 28th 2016, $50,000 was released. They will continue to monitor the account over the next 30 days to release the remaining funds. Unfortunately Authorize.Net doesn’t have control over the funding of your transactions, which means all funding will be handled through CyberSource. I again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you.  Thank you for contacting us and have a great day!

Greetings [redacted],     I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway [redacted] under business name “[redacted]...

[redacted]” and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference. I understand that there were some problems with the application and subsequent communication with the setup of your account. I do truly want to apologize that you have had this experience.     After researching the Authorize.Net site, we have performed some testing and have confirmed the online application does not automatically check the service agreement boxes on behalf of any potential merchant as that would result in falsifying a business contract. This is certainly not the intention of Authorize.Net as we want to ensure all of our merchants understand the services they are applying for before proceeding.      I have also reviewed your account and I can confirm that the account is currently closed, effective 12/19/2016. In addition, our Customer Service team has reversed the monthly fees in the total of $50.83. There was another charge on the account for $49.00, which is what makes up the total of $99.83. The $49.00 is a setup fee for the creation of the Authorize.Net gateway. When the application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant account. Authorize.Net successfully created the gateway account and submitted the merchant account application to EVO Payments international, which was pre-approved and pending additional information to proceed with the application. This email was sent to [redacted] as of 11/28/16 and I have attached a copy showing the history of your application process for your reference.     Unfortunately, because we have fulfilled our part on setting up the service for your use, at this point we will not be able to refund the setup fee per the terms of service and your agreement to those terms, the setup fee is nonrefundable. However, the amount of $50.83 has been reversed. I have also attached your online application with your electronic signatures showing the agreement to the terms of service for reference. I again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you.  Thank you for contacting us and have a great day!

Greetings [redacted],  I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway [redacted] under business name “[redacted]” and I will be...

responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference. I understand that there are concerns regarding fees on the account. I do truly apologize that you’ve had this experience.There are just a couple of things I would like to explain. Authorize.Net is a gateway service only; Authorize.Net does not offer merchant services. When your application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant account. With that being said, if for any reason your Merchant Account with another Merchant Service Provider has been terminated or declined, we will continue to assist you with applying for a new merchant account through another Merchant Service Provider. Once approved, you can begin to process and fulfill your orders using that account.After researching your account, I can confirm that the account is currently closed, effective 03/07/2018. In addition, our Customer Service team has issued a refund for the monthly fees in the total of $25.00. The reason you were billed is because you signed up and agreed to the terms of service and the fee schedule. You can see the details of what you agreed to here: https://support.authorize.net/authkb/index?page=content&id=A575&actp=sea...⇄ 6.1.1 of the Authorize.Net Service Agreement (http://www.authorize.net/files/Authorize.Net_Service_Agreement.pdf)details that billing will begin on the Effective Date (this is the date you signed up and activated your account and requested that we find a merchant account for you from one of our preferred partners) , and that our fees are due and payable to Authorize.Net on a monthly basis. The first payment shall be due on the first day of the month following the billing effective date.  In looking at the account details, I also see that we reached out to you on several occasions. In Sept. and Oct. of 2016 via email, in regards to the Merchant Account (MA) set up process. With no response from you, we would not have known to close the account. You need only contact customer support to close an account. As a courtesy, we have refunded back $150.00 for a total of $175.00. I again want to apologize for the misunderstanding, however I am happy that I was able to address this issue for you and offer you a courtesy refund.  Thank you for contacting us and have a great day!

Complaint: [redacted]
I am rejecting this response because:This is the entire problem with the way Authorize.net handles their accounts. When the application is filled out, it appears they are doing everything under the Authorize.net name, but now I find out later, this is not true. They outsource the merchant services to Cyber Source who I have never heard of until this complaint with Revdex.com. Even when I called I was not told I was talking to a different company and no reason was given for the denial of merchant services. I have been in business over 6 years and currently take credit cards with no problem. I looked up to see who owns Cyber Source. It is Visa. Also, Cybersource owns authorize.net. This whole thing is really just other companies owned by Visa. I want my money refunded now. This is not the way to do business at all. I went back and looked at the authorize.net and could not find anywhere that said Cybersource was going to be the one doing Merchant Services and they own Authorize.net. Again, refund my money. You can't charge me and then deny me service and then keep the money.  
Sincerely,
[redacted]

Greetings [redacted],  I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway [redacted] under business name “[redacted]” and I will be...

responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference. I understand that there were some problems with the application and subsequent communication with the setup of your account. I do truly want to apologize that you have had this experience. There are just a few things I would like to clarify with you concerning account set up, activation and billing. The reason you were billed is that you signed up and agreed to the terms of service and the fee schedule on 1/20/2018. You can see the details of that agreement here: https://support.authorize.net/authkb/index?page=content&id=A575&actp=sea...⇄ Specifically this section: “Section 6.1.1 of the Authorize.Net Service Agreement (http://www.authorize.net/files/Authorize.Net_Service_Agreement.pdf) details that billing will begin on the Effective Date (this is the date you signed up and activated your account and requested that we find a merchant account for you from one of our preferred partners) , and that our fees are due and payable to Authorize.Net on a monthly basis. The first payment shall be due on the first day of the month following the billing effective date.” I apologize if this was in any way unclear, however, the account activation process requires a box to be checked stating that the terms of service and fee schedule are agreed to. I can see that this agreement was made on 1/20/2018. After researching your account, due to the activation and agreement to the terms of service and fee schedule, you were charged $83.68, comprised of the $49.00 non-refundable set-up fee for the Authorize.Net Gateway, prorated fees for the month of January, and the gateway fees for February. I also noted that we were able to arrange to have a Merchant Account opened with EVO Merchant Services on 1/22/2018. This means that your account has been fully set up and available for use since that date. As a gesture of goodwill, I have reversed the gateway fees for both January and February, leaving a credit of $34.68 on your account. At this time, your account remains open, ready for your use, and we look forward to working with you. If you have any questions, please feel free to reach us on (877) 447-3938. I again want to apologize for the misunderstanding, however I am happy that I was able to provide you with further information concerning terms of service related to the billing on your account.  Thank you for contacting us and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Greetings [redacted],  I would like to thank you for contacting Authorize.Net through the Revdex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway [redacted] under business name “[redacted].” and...

I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference. I understand that there were some problems with the application and subsequent communication with the setup of your account. I do truly want to apologize that you have had this experience. After researching your account and email communications, I have found that your account is eligible to have the setup fee of $49.00 reversed, in addition to the $53.06 that we have already reversed for you. Thus, we have reversed the setup fee as of 5/4/2017. At this time, your account balance has been brought down from the original fees owed of $102.06 to $0.00, and you will no longer see any charges from this point forward. I again want to apologize for the misunderstanding, however I am happy that I was able to provide you with further information and address this issue for you.  Thank you for contacting us and have a great day!