Authorize.Net

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the closure of your accountI do truly want to apologize that you have had this experienceAfter looking into this account I was unable to track down any communication during the time frame in which you specified for any request to close the accountIt sounds as though you had been in contact with your Merchant Service Provider (MSP) and potentially closed the account with them back in Because we are separate organizations, you would have needed to contact both parties to close the accounts individuallyI do apologize for the inconvenience, unfortunately we won’t be able to process a full refundOther than January of we had not received any request to close this accountWith that being said, our support team has previously issued a refund of four months for a total of [redacted] In addition, we have received approval and processed another four months bringing the total in refunds to [redacted] You should see this hit your bank account within the next 5-business dayI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day! Tell us why here

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that you applied for our services but were declined and would like a refund I would be happy to helpFirst I’d like to apologize for any confusion or frustration caused trying to obtain a merchant account but I’d like to clarify the situation with you and hopefully come to a mutually beneficial resolution On 7/15/you applied for and were APPROVED for an Authorize.Net Gateway account However, Authorize.Net does not work as a standalone service, you must also have a financial institution called a Merchant Service Provider (MSP) in order to process credit card payments During the application process you indicated that you did not have a Merchant Service Provider and wanted us to apply for one on your behalf This was done for you and ultimately this is the service you were declined for, not an Authorize.Net Gateway account You did have the ability to apply for a Merchant Account on your own as we work with many different providers and still utilize our serviceWith that being clarified, I do understand that the credit card application and acceptance process can be difficult and confusing, so I have reversed all fees charged on your account including the setup fee as a courtesy You should see the funds deposited back to the bank account on file but the end of this week or early next week I’m glad I was able to provide you with your desired resolution and I thank you again for contacting Authorize.Net via the Revdex.com

Greetings Dorothy,I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all partiesinvolvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correctaccount then please let me know the correct gateway ID for referenceI understand you have had some compatibility issues and subsequent communication related tothis accountI do truly want to apologize that you have had this experience.After reviewing the account, I have noticed there hasn’t been any use on this account and has since been closed downFor this reason Authorize.Net has submitted the refund request on all fees applied to this accountThese fees typically take one to two weeks to hit your accountI do apologize once again for the frustration this has causedI am happy that I was able to provide you with further information and address this issue for youThank you for contacting us and have a great day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, a representative reached out to me and we discussed the situation by phone I'm happy to say it was fixed Sincerely, [redacted] ***

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns the closure of your account and the billing of services for your Authorize.Net Payment Gateway account and your Cybersource Merchant AccountI do truly apologize that you’ve had experienceThere are just a couple of things I would like to explainAuthorize.Net is a gateway service only; Authorize.Net does not offer merchant servicesWhen your application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant accountIn this case, your Merchant Account was opened by our partner, CybersourceAfter some investigation, I can see that you closed your Authorize.Net payment gateway account on 5/22/on a chat with one of our agentsDuring this chat, the agent mentioned that you would also need to close down your Merchant Account with your Merchant Service Provider, and that closing your Authorize.Net Payment Gateway does not close your Merchant Service Provider accountThe final billing for your Authorize.Net Payment Gateway Account was in the amount of $under the billing descriptor “AUTHNET GATEWAY BILLING” on 6/1/This was for transactions and batches processed in the month of MayThis is the same billing descriptor that Authorize.Net would have used at any point we billed any bank account or credit card we have on file for any of the fees associated to your Authorize.Net Payment GatewayI have contacted Cybersource today and can confirm that your Merchant Account is now closedThe fees charged were post billed, meaning that any billing in June would have been for services rendered in May for transaction processing and any other associated feesThey have also investigated any possible refunds you may be subject to, had your Merchant Account been closed on 5/22/2017, and they have advised that as you used your account in May, the fees you were charged would still be valid If you need to discuss billing with Cybersource, you can reach their customer services on 866-203-I have also confirmed that for any credits, debits or adjustments they have ever done within your bank account, it would have been listed under any of the following descriptors:“CYBERSRC BKCD DEPST”, “CYBERSRC BKD ADJMT”, “CYBERSRC BKCD”, “CYBERSRC BKCD CRGBK”, “CYBERSRC BKCD M DSC”, or “GLOBAL PMTS INC EFT“The descriptor used by Cybersource would depend on what action they were taking within your Merchant Account I again want to apologize for any miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there are concerns regarding some fraudulent transactions along with subsequent communication related to those transactionsI do truly want to apologize that you have had this experienceThere are just a couple of things I would first like to explainAuthorize.Net is a gateway service, we are responsible for obtaining an authorization from acquiring banks related to the credit/debit card information that is passed to usThe merchant’s or business’ that use our service are responsible for gathering the customer’s information and passing that data to usIn addition, they are responsible for the security of that information from the moment they collect it from the merchant to when it is passed off to Authorize.NetEssentially, fraudulent individuals will target specific websites that do not require a significant amount of cardholder information for processing, to run large quantities of card numbers created by a mathematical algorithm, which will determine whether or not they are valid numbersThis type of situation is—unfortunately—not uncommon in the ecommerce world and merchants on all different gateway services and platforms can be affected.Having given a little background on the situation, any type of refund for suspicious activity is offered as a courtesy to our Merchants that have incurred over $in transaction fees, so long as the merchant has contacted us within days from the date of billingIt is ultimately your responsibility to monitor the transaction activity within your accountHowever, you were billed for these fees on 12/1/and did not contact us until 7/5/to resolve the matter, which is more than days.To help resolve this matter, here is what I think would be the best way to approach thisFor the entire span of the fraudulent activity, you will need to obtain the total amount of transactions that took place that were fraudulentOnce you get the number of transactions, please contact our Customer Support at (877) 447-and request to speak to our Advanced Support department, and them onlyFrom there, they will take the information you have collected and they can request for a courtesy refund from our Finance DepartmentPLEASE NOTE: Because this falls outside of days, this will require additional approval from our Finance DepartmentIf approved, you will still be accountable for $of the additional charges, in addition to what you normally pay in a month.To prevent this from happening going forward, we do have a fraud detection service that can assist in limiting the types of transactions that are passed through Authorize.Net; however, this service and the filters do not detect whether or not a transaction is fraudulentAgain, based on the parameters you set in your account it will narrow down the types of transactions you are allowing through the accountYou can find additional information about our Fraud Detection Suite and how it works from our websitehttp://www.authorize.net/solutions/merchantsolutions/merchantservices/fra...⇄ Once again, I do want to apologize for the inconvenience this has causedI am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the initial set up and subsequent communication about the charges you have received I do truly want to apologize that you have had this experienceAfter researching your account I have found that your account is eligible for a refund on that setup fee of $***, in addition to the $ [redacted] that we have already refunded for youI apologize for the misunderstanding, we have submitted the refund for that charge and you may expect to see it within 5-business daysI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Thank you for contacting Authorize.Net via the Revdex.com I will do all I can to come to a resolution that benefits both parties involved [redacted] signed and agreed to our contractual pricing in April of In May of they did request to cancel their account with CyberSource Unfortunately, we had already invested resources and time into on-boarding the [redacted] ***’s two merchant accounts on to the CyberSource gateway platform as well as our Payer Authentication platform [redacted] also used CyberSource’s customer support team multiple times while implementing our services The contractual pricing for CyberSource gateway setup and Payer Authentication setup totaled $When CyberSource spoke to [redacted] regarding termination of their CyberSource gateway account we did come to the agreement that we would not charge [redacted] our monthly minimum payment of $600, our Standard Support package of $and the early termination fee of $ We agreed to waive these contractual obligations because we knew CyberSource would not be supporting the gateway in the next twelve months We waived the early termination fee to appease [redacted] since they were not satisfied with our setup process or customer supportAt no time did we agree verbally or by written communication to waive the setup fees because we had already spent time and resources on the setup Attached is the contract that [redacted] has entered into with CyberSource Under Exhibit A is CyberSource’s Price List which was presented to [redacted] and signed on April 21st After review of the account as well as the contract CyberSource does believe we have come to a fair and just compromise with [redacted] *** I hope this helps clarify Authorize.Net and Cybersource's position regarding this matter and I thank you again for contacting Authorize.Net via the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as they have agreed to reverse the charges and confirmed that my balance is now dollarsI do still outstandingly believe that their site does not clearly show that there will be charges associated with it upon creationAs do many others across the internet, which you will easily be able to find with a quick Google search of "Authorize.NET Account Setup Scam" Regardless, I am happy for now that this has been fixed, assuming I do not receive some sort of bill in the mail or collections notice Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:money was taken from and service was renderedThe money was taken as a act of theft Sincerely, [redacted] ***

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that you are requesting a refund for the setup fee you were charged, I’d be happy to helpSetup fees are automatically charged on the first of the month following your sidate This is why even though the account was only open for two days, you were charged That said, because the account was closed within such a short period of time and was not used, I have issued a refund for the setup fee You should see this back in your account by the end of next weekI’m glad I was able to offer you your desired resolution, thank you again for contacting Authorize.Net via the Revdex.com

Greetings [redacted] , Thank you once again for contacting us through the Revdex.comI have confirmation that the refund amount of $was pushed out to your bank account on 5/10/ Your bank may take or days to deposit the funds into your accountI am glad I was able to address this complaint furtherThank you for contacting us and have a great day!

Complaint: [redacted] I am rejecting this response because: Authorize had mishandled my account repeatedly, over and over, for at least three monthsI finally gave up trying to get them to do their job correctly and cancelled my accountI then filed a Revdex.com complaint as they charged my credit card with a charge of $69USD, even though they provided no services, and in addition wasted a lot of my time and effort trying to get things working properly with themThey then agreed to the Revdex.com complaint and agreed to refund the $69USDBecause they took so long to act on this, I went ahead and requested a chargeback with my credit card company, so their refund was declinedThey have now sent this $charge to a collection agency, which makes zero sense as they had already admitted to owing me the refundThis is completely unethical and inappropriate and I demand they cancel their claim with the credit agency immediately Sincerely, [redacted]

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the closure of this account and subsequent communication about the charges you have received I do truly want to apologize that you have had this experience.After researching your account and your history with Authorize.Net, we have been able to pull the charges back from out collection agency to reverse the amount owedAt this point I can confirm that your account is closed and there is no outstanding balance on the accountIn addition, you will no longer receive communication from the collection agency as we have reversed those chargesI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Greetings [redacted] , I would liketo thank you for contacting Authorize.Net through the Revdex.comIwill do everything I can to resolve your concern in a manner that benefits all partiesinvolvedI have found gateway [redacted] underbusiness name “ [redacted] ” and I will be responding to yourcomplaint from this accountIf this is not the correct account then please letme know the correct gateway ID for referenceI understand your concernregarding the holding of your eCheck.Net funds and would be happy to furtherexplain As with anycredit card or eCheck transaction, consumers have a right to dispute charges ontheir account Generally the time frameto submit a dispute is 60-daysBecause of this, Authorize.Net determines after an underwriting processif a hold will be placed on your accountThis is to protect both Authorize.Net and yourself in the event of achargeback or fraudulent activity Thishold is something that cannot be removed except by our underwriting team I have spoken with them and after reviewingyour account I can provide you with some good news, I was able to reachan agreement with them and they have agreed to release your funds today (May 8th,2015) This means that you should seeyour $ [redacted] deposit within 2-business days I hopethis helps clarify why Authorize.Net placed you on a funding hold and I’m gladI was ultimately able to work with our team to provide you with your desiredoutcome Thank you again for contactingAuthorize.Net via the Revdex.com, have a great weekend

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the initial approval and subsequent communication with your eCheck application I do truly want to apologize that you have had this experience.After looking into your account I can confirm that the funding hold has been removed and we have received all proper documentation needed for funding of you eCheck transactionsYour account was approved on the 29th of March and from that point you are eligible for accepting and processing eCheck transactionsIn regards to funding your transaction, for security reasons Authorize.Net requires specific documents to ensure security of the information you are processingIn your case we needed a copy of your business license, confirmation of secure checkout for your website, and privacy policyThese documents are needed for all applicants to ensure proper business practicesThe funding hold was removed on the 7th of April and going forward your account will follow the day funding hold scheduleI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever the business name is " [redacted] " Sincerely, [redacted]

Greetings ***, Thank you once again for contacting us through the Revdex.comAs previously mentioned the monthly fees have all been reversed, as we are aware there were not any services renderedPer the attached document in my previous response, it was agreed upon to have the Authorize.Net gateway account set upIn addition, it was agreed upon that with the setup of that account there would be a fee associated with creating the account I truly apologize if there was any confusion with regards to the setup of the Gateway Account versus the Merchant Account, however the online application is valid documentation stating that you agreed to the setup and billing for this accountThat said, we are granting a courtesy refund to you for the setup fee, and so you should see a full refund in the amount of $I again want to apologize that you have had this experience; I am glad I was able to address this complaint furtherThank you for contacting us and have a great day!

Complaint: [redacted] I am rejecting this response because: A) Incomplete explanation of the root cause B) failure to address recourse in the event funds cannot be collected from our customer given the length of time that has passed since the original transaction C) failure to provide clear procedures preventing this type of serious breach in the future Furthermore, the business has disclosed confidential information in their response (my id number) Sincerely, [redacted]

Greetings ***, Thank you for reaching back to Authorize.Net through the Revdex.comI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the setup of your accountI do truly want to apologize that you have had this experience There are just a couple of things I would like to explainAuthorize.Net is a gateway service only; Authorize.Net does not offer merchant servicesWhen your application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant accountWith that being said, if for any reason your Merchant Account with another Merchant Service Provider has been terminated or declined, we will continue to assist you with applying for a new merchant account through another Merchant Service ProviderOnce approved, you can begin to process and fulfill your orders using that account After researching your account, I can confirm that the account is currently closed, effective 4/13/In addition, our Customer Service team has issued a refund for the monthly fees in the total of $There was another charge on the account for $49.00, which is what makes up the total of $The $is a setup fee for the creation of the Authorize.Net gatewayAt this time, Authorize.Net successfully created the gateway account, received notice that your application with CyberSource was declined, and so we submitted the application to National Discount Merchant Services, which is still pending their review and approval of the merchant account application as of 3/31/2017.Unless National Discount Merchant Services determines they will not be able to approve you for any merchant services, we will not be able to refund the setup fee per the terms of servicePer your agreement to those terms, the setup fee is nonrefundableHowever, the amount of $has been refunded and you should see it in your account within the next weekI do encourage you to reach out to National Discount Merchant Services to inquire on the status of your application, as they be able to approve itThey can be reached by contacting (310) 359-You can also try reaching David L***, the Underwriter for your application directly at david.l***@ndmscorp.com Should they approve your account, you can reactivate your Authorize.Net Gateway account at any time to begin processingYou may contact our Customer Service team at (877) 447-to complete this process.I again want to apologize for any miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!