Authorize.Net

Hello, The account that you are using was created seven (7) days after the account that you did not use and that was refunded to you. I have also attached the application for the account that you are using to this response I hope this information helps

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “*** *** ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the setup of your accountI do truly want to apologize that you have had this experienceAfter researching your account I can confirm that the account is currently closed, effective 8/3/In addition, our Customer Service team has issued a refund for the monthly fees in the total of $There was another charge on the account for $49.00, which is what makes up the total of $The $is a setup fee for the creation of the Authorize.Net gatewayWhen the application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant accountAuthorize.Net successfully created the gateway account and submitted the application to Merchant Focus, which was still pending their review and approval of the merchant account applicationUnfortunately at this point we will not be able to refund the setup fee per the terms of service and your agreement to those terms, the setup fee is nonrefundableHowever, the amount of $has been refunded and you should see it in your account within the next weekI have also attached your online application with your electronic signatures showing the agreement to the terms of service for referenceI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

Greetings *** I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway ID *** under business name “*** *** *** ***” and I will be
responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand you are requesting your account be closed and a full refund issue I'd be happy to helpI have researched your account and found that we indeed made a mistake when you initially called in to close with us on 3/3/2015, unfortunately though I don't have a record of your call from February of this year As humans, at times mistakes are made and I truly apologize that this happened to you It appears that you called in and spoke with Mauriona on 4/6/who closed your account and issued a full refund in the amount of $*** To ease your concern please know that I have triple checked your account and confirmed that it is closed and you will not see another charge You should see the refund deposited into your bank account within 1-business days, depending on your bankThank you for contacting Authorize.Net via the Revdex.com, I'm glad I was able to provide you with your desired resolution Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***, thank you for contacting authorize.net through the revdex.com I understand that you purchased a product from a merchant that authorize.net processes payments for and have not received an update i'm sorry to hear that this has happened but I would be happy to
explain what options you have. Authorize.net is this merchant's payment processor and as such, unfortunately we cannot cancel or refund an order on behalf of the merchant however, if you have made a good faith attempt to contact the seller and they have not responded to your requests, I would suggest you contact your card issuing bank to open a dispute, or chargeback your card issuing bank will be able to walk you through this process and will help you obtain either your product or a full refund. I hope this information helps you with what next steps need to be taken thank you again for contacting authorize.net via the revdex.com

Greetings ***, thank you once again for contacting us through the revdex. comas previously mentioned the monthly fees have all been reversed as we are aware there wasn’t any services rendered for the gatewayi have attached your online application with your electronic signatures showing the agreement to the terms of service for referenceper this agreement, it was agreed upon to have the authorize.net account set upin addition, it was agreed upon that with the setup of that account there would be a non-refundable setup fee associated with creating the accounthowever, per our previous response, we mentioned that should national discount merchant services deny your merchant account application, we would refund the setup feehowever, your application is still pending approval, and thus the setup fee is non-refundablei truly apologize for any misunderstanding concerning the setup process, however the online application is valid documentation stating that you agreed to the setup and billing for this accounti again want to apologize that you have had this experience, I am glad I was able to address this complaint furtherthank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting authorize.net through the revdex. Comi will do everything I can to resolve your concern in a manner that benefits all parties involvedi have found gateway *** under business name “** *** *** *** *** **” and i
will be responding to your complaint from this accountif this is not the correct account, then please let me know the correct gateway id for referencei understand that you’re disputing the chargeback fees pertaining to echeck transactions processed on 8/4/i’m sorry for any confusion, but I would be happy to explaini have reviewed your account and I can see that echeck.net was conditionally approved on your account on 7/18/2017, at which time you were emailed details of the echeck nacha compliance and echeck user guidean excerpt from this email can be found below: “we highly suggest you review the following documents on echeck: * echeck nacha compliance:
echeck user guide:

I can see that the first batch of echeck transactions was processed on 8/4/following this, a first transaction review was completed by our underwriting team per the conditional approvalthey contacted you on 8/10/for additional documentation to complete the approval process, this included a request for the privacy policy, details of a secure checkout, articles of incorporation, driver’s license, and your employer identification numberto clarify one point concerning the requirement for a driver’s license - - this was a requirement per our underwriting team to approve your echeck.net accountthis is not part of the requirement to submit echecks for your customersi apologize for any confusionbetween 8/8/and 8/9/2017, echeck transactions were charged back from the receiving financial institution stating (r29) “the corporate customer has notified his or her bank that a specific transaction has not been authorized by the customer. ” looking into these transactions further, I can see that they were processed as cash concentration or disbursement (ccd) processing ccd echecks has certain requirements as detailed in the echeck nacha compliance guide linked abovethe guide states: “a written paper authorization/agreement filled out by the customer is required for one-time transactions and recurring chargesfor recurring transactions, the agreement must clearly state the terms of the recurring transaction and how to cancel the recurring paymentspayments cannot be processed until a filled out copy of the agreement is received from the customercopies of the written authorizations/agreements should be retained for two years. ” if written authorization/agreement was not obtained from these third party businesses, including aetna, they could legally dispute/chargeback these transactions through their bankto clarify just a little further, these businesses in question provided you a paper check for processingwhat was presented to their bank was an ach/eft, which would flag these requests as potentially fraudulent and/or as not authorized as an ach/eft, as that is not how they agreed to payas such, the chargebacks were honored from the receiving financial institutionsyour account was charged the fees based your agreement on 7/6/to the terms of service and fee schedule for echeck.net when you submitted the echeck applicationi again want to apologize for any misunderstanding, however I am happy that I was able to provide you with further information and address this issue. Thank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with your accountI do truly want to apologize that you have had this experienceAfter researching the account and the charges that were owed, I have worked with our sales department in order to get those charges reversedWe have reversed those charges, which has now zeroed out the balanceIn addition, I can confirm that your Authorize.net gateway has been closed and you will no longer be contacted by our collections agencyI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have not been able to locate your gateway account to review this issue. If you
will please respond with your gateway ID and the business name the account is under. I will be able to research this matter to better assist you. Thank You

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway *** under business name “*** *** ***” and I will be
responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand there were problems with initiating a data extraction request, and subsequent communication regarding the processI do truly want to apologize that you have had this experienceAfter researching your account, I first would like to provide a thorough explanation on the Authorize.net’s Data Extraction processWith regards to the performance of an extraction, you are correct: we extract data twice a month, usually on second and fourth FridaysHowever, we do not guarantee these extraction dates at any time and we require at least 1-weeks’ notice, given that we have received all of the necessary information in order to perform an extractionOnce we have all of the requested information, including the signed Waiver, the request is submitted to our Legal department for further approval, and a spot in the requested (or earliest) extraction date is filled (Note: Approval can take anywhere from 24-hours.) Once Legal has approved the document, the spot is secured and an email confirmation is sent to the Corporate Officer that signed the form. To prepare for the extraction, prep work begins the Wednesday before the extraction (days prior) At that time, merchants are encouraged to stop adding any Automated Recurring Billing subscriptions to their account at least days prior to ensure a completed record, and we are not responsible for any subscription data added after that prep work is completeThe extraction process can last up to business days, but we do our best to deliver data soonerUnfortunately, I’ve reviewed the notes from your account and I show that a data extraction request was not received until 1/25/via eTicketAgain, we do require at least 1-week’s notice, and all of the requested spots for 1/27/were already filledHowever, I can confirm that you are scheduled for the first available extraction which falls on 2/10/2017, and will soon receive an email confirmationYou mentioned that whomever you spoke with, they advised you of all the details needed to perform the extraction, and even included our legal waiverI apologize if there was any miscommunication regarding the extraction datesLastly, concerning any fee reimbursements, your account currently has ongoing transaction activity and we will not be able to reimburse you for the month of February as the service is in useAgain, I want to apologize that you have had to experience this; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

Complaint: ***
I am rejecting this response because: That form is dated with today's date and proves absolutely nothingThis is ridiculous
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “*** *** *** *** ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that you have tried to close your Authorize.net account with no success and are requesting a refund from the time you initially reached out. I would be happy to help I researched this matter further and was able to work with your sales representative to locate an email you sent in March of 2015. At the time you did indeed request that we close the account. Ultimately it never was, in part due to Authorize.net requiring a phone call to close out active accounts. I do feel however that you made an attempt to close the account and that is something I will honor. As of this email your Authorize.net account has been closed and a refund of $has been granted. You should see that deposit into your account by mid-next week

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway ID's *** and *** under business name “*** ***” and I will be
responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand you closed your account with us in January but were still receiving charges I would be happy to helpAfter researching the issue, I show that NPC (the company who set you up with your Authorize.net account) actually set two accounts up under your business name, Gateway ID *** and *** According to the documented notes, you closed gateway *** on January 21st, but did not close *** Chances are you were unaware that the second account was open in the first place and I apologize for that It looks like NPC submitted a request to close the second account yesterday (4/07/2016) , it was closed at that time The Authorize.net representative also refunded two months of fees, for April and March I went ahead and refunded February's charge on top of the other two as you would have closed this account on January 21st as well, had you known about it A total of $** was reversed and you should see that deposit in your bank account within the next 1-business days. Thank you for contacting Authorize.net via the Revdex.com, I'm glad I was able to provide you with your desired resolution Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Plaease inform the the Authorize.net that we have sent our bank an application to return the debited payment as unauthorized. Authorize.net should check this case with their bank at first before making us a refund.
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway *** under business name “*** *** ***” and I will be
responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that you are contacting us in regards to this account being setup and billingWithin your message, you indicated that you were looking into Authorize.net for services in March of 2017. You also mentioned that in the midst of the process, the application process was stopped due to the difficulty of the interface, and that you discontinued the setup process. However, I can confirm that the account’s first initial setup date was on April 14, 2017, and the account was setup through an affiliate link by Shopify. If you go to signup for Authorize.net from Shopify’s website, you will see two options to sign up for: Payment Gateway + Merchant Account (should you need assistance with setting up a Merchant Account) Payment Gateway Only (should you already have a Merchant Account, that you will be providing to us) . Both options fully show what it is that you will be billed for a gateway account. The first thing being is a $setup fee, and a $month Gateway Fee at minimumAlso, this information is displayed when you go into the application, at the bottom before you click on I agree. The application will have you agree to the terms of service and it also makes you agree to the Authorize.net Fees before the account is created at all. This link for the fees also allows you to click on this link for you to view those fees before you agree to these terms. Also in that link, it indicates that the setup fee is a Non-Refundable fee. I will attach screen shots of all of these for you to reviewIn regards to the account being setup, again, the application process happens all in one single pageWhen you finish going through the application and agree to terms, it puts you right into the account and allows you to create a login id and a password. It also has you setup a secret question and answer. Our records show all this was completed on 4/14/and the terms of service were accepted that same dayWe also show that you contacted our support line, by phone, on that same day to obtain your API credentials to enter within your Shopify accountWe also advised on that same call that because you chose the “Payment Gateway Only” option, we still needed your Merchant Account information in order for you to accept credit cards. In regards to your request of having your account closed, I show that you were able to get in touch with your Customer Support department on 7/24/and I can confirm your account has been closed as requestedIn addition, while we show that you agreed to the terms of this account and accepted the billing of all fees, I will submit a request to have the last months of your gateway fees waived, which is a total of $50.00. These funds are typically pushed out within the last days of the month, and may take a few more days for your bank to make those funds available to you, and so you should see these funds back into your credit card account within the next 1-weeks. I again want to apologize for any misunderstanding, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “*** ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the approval of your accountI do truly want to apologize that you have had this experienceAfter researching the account and the charges that were owed, I was able to reverse those charges, which has now zeroed out the balanceIn addition, I can confirm that your Authorize.net gateway has been closed and you will no longer be contacted by our collections agencyI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway *** under business name “*** ** ***” and I will be
responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns about the sfee and subsequent collections notifications for non-payment of the sfee on your accountI do truly apologize that you’ve had experienceThere are just a couple of things I would like to explainAuthorize.net is a gateway service only; Authorize.net does not offer merchant servicesWhen your application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant accountWith that being said, if for any reason your Merchant Account with another Merchant Service Provider has been terminated or declined, we will continue to assist you with applying for a new merchant account through another Merchant Service ProviderOnce approved, you can begin to process and fulfill your orders using that account. After researching your account, I can confirm that the account is currently closed, effective 6/2/In addition, our Customer Service team has issued a refund for the monthly fees in the total of $There was another charge on the account for $49.00, which is what makes up the total of $The $is a setup fee for the creation of the Authorize.net gatewayWhen the application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant accountAuthorize.net successfully created the gateway account and submitted your application for a Merchant Account to EVO Payment Services, who were known as eOnline Data at that point in timeeOnline Data/EVO Payment Services approved your account on 5/18/2016, and notification of approval was sent by email to ***At this point, your account was fully boarded and ready to start processing credit card transactionsHowever, the amount of $was refunded on 6/2/leaving just $nonrefundable setup fee remainingI’m showing that the full amount of $was charged back on 6/7/The refunded fees of $were applied to the charged back balance, leaving the $as the outstanding balanceTherefore, we will not be able to refund the setup fee per the terms of servicePer your agreement to those terms, the setup fee is nonrefundable due to the approval of your merchant accountAs the setup fee was not cleared from your account, it was written off to Landry and JacobsYou will have to contact Landry and Jacobs to resolve this issue with themLandry and Jacobs can be contacted per the below details: Landry & Jacobs Landry & Jacobs East Washington Street Suite Phoenix, Arizona Phone: 888-953-Local Fax: 602-532-Toll Free Fax: 877-202-Thank you for contacting us and have a great day!

Complaint: ***
I am rejecting this response because: "With regards to the $charge, CyberSource does charge a $per transaction authorization feeWith that said, there were a total of transactions charged in the month of OctoberThis is a fee that you agreed to when signing up for the CyberSource merchant accountI have also attached the CyberSource Merchant Service Agreement which details this information under Section 5: PAYMENT, CHARGES AND FEES. "I am not questioning the validity of the fees but lack of communicationA simple email would do the trickOther credit card processing companies I use send me an email notification everytime there something happening with the account I need to knowYou put the responsibility on me to find out why my account was charged. "To date, CyberSource still has chargeback concerns on the account. chargeback timeframes expire after days which is why we have continued to hold an escrow on the account. In addition, we are also aware that you have been using a drop shipperThis business model can create more risk for chargebacks on any account. If a merchant is using a drop shipper, they do not have control of the items being shipped and the merchant is not always aware of stock on hand that the drop shipper has. This can result in extensive delayed delivery of items due to a delay in shipping or out of stock itemsAnd so, the escrow will continue to be held on the account for a minimum of days until chargeback timeframes expire. "Since I opened the store my total amount of refunds (for any reason including cancelled orders, user errors, product returns etc) was less than 0.8% of the total amount processedPlease see the return rate here
Therefore keeping the whole amount in escrow is totally unnecessary, especially since you have, as it turned out, free access to my account and you can charge anything at willLet me just rephrase it, the total amount of refunds this store has processed since it was opened is less than 20% of the money you're holdingI could understand that you want to keep a percentage of it to eliminate your risk, but not 100%. In any case 100% of the orders have been shipped out (and I have tracking numbers to prove it) There are shipping delays that happen from time to time (regardless of a business model) and customers file unsubstansiated chargebacks as you can see here
. On top of that Global Payments/Cybersource/Authorize.net makes it so much more difficult to respond to a chargeback than other credit card processing companiesBy the time I receive a chargeback information by mail it's almost impossible to respond by the deadlineI'm pretty sure it's done by design Also, if you have money in escrow why do you charge my checking account if there is a chargeback? I thought that was the point of it
I would like also to find out why I received back only $instead of $that was taken from my acocunt (Discover card error) Again, when you charged my account there was no communication about it, it was up to me to find out what happened and it took over a month to get some (not all) money backI was told that it's a sponsor bank's mistake not yours, however just like you hold me reposnsible for drop shipped packages (not manufacturer or shipper) , I hold you responsible for taking my money (Cybersource's name appear in the transaction description after all) . At no point during my relationship with your company, I felt like the people I dealt with cared about my business and how your much-to-strict rules or mistakes (!) might impact my businessAll I heard was meaningless automatic apologies, placing blame on others and absolutely zero help.
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.net through the Revdex. comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “*** ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication when requesting closure on your account. I do truly want to apologize that you have had this experience. While researching your account I was able to speak with our sales department regarding the two accounts we have listed for youUnfortunately that set up charge that was sent to collections was in error and our sales rep has requested to get that reversedGoing forward I can confirm that your accounts have been closed and you will not be getting charged nor will you be required to pay anything further. I again want to apologize that you have had this experience, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!