Authorize.Net

Hello ***,Thank you for your most recent response In looking at Gateway ID *** I do in fact show a $balance that was sent to our collection agency I'm happy to explain why that is This account was refunded a total of $on 1/20/(this probably appeared on your bank statement on or around 1/21/or 1/22/ That refund was processed back to your card successfully On 2/1/we received a chargeback from your credit card issuer, resulting in another $being processed back to your card I apologize for the confustion and frustration but ultimately what happend here is a credit back to you in the amount of $138, when you were only ever charged $by Authorize.Net This is why you have a $balance that has been sent to our collection agency If you'd like to take care of the balance with Authorize.Net and not our collection agency, feel free to contact us at ###-###-#### and we can pull the balance back so it can be paid through us directly Thank you again for contacting Authorize.Net via the Revdex.com

Greetings ***, Thank you once again for contacting us through the Revdex. comI have searched all interactions for May 25th, and the surrounding weeks, using multiple search criteria in order to locate any communications from you at that point, and none were receivedPer the Authorize.net Terms of Service, specifically section which states that This Agreement shall commence on the Effective Date and remain in full force and effect until terminated pursuant to Section 8, which details Termination and Suspension of Authorize.net Payment Gateway ServicesThe service was available for your use, and we received no notification to close your account until we were contacted us on 4/26/At any point in that time, we could have been contacted to close the account and avoid further charges being billed to youAs such, the total amount of $360, as a courtesy gesture, will be the only refund which will be providedI again want to apologize that you have had this experience, I am glad I was able to address this complaint furtherThank you for contacting us and have a great day! Tell us why here

Hello ***, I do apologize; we did not find any record of you reaching out to close the account to stop the beingWe record and makes cases for every communication that our merchants have with usIf you had contacted us, we would have closed the account and all billing would have stoppedAfter researching your account, I can confirm that the account is currently closed, effective 03/07/per your requestIn addition, as a courtesy, our Customer Service team has issued a refund for the monthly fees in the total of $As stated before, the reason you were billed is because you signed up and agreed to the terms of service and the fee scheduleYou can see the details of what you agreed to here: Section of the Authorize.net Service Agreement details that billing will begin on the Effective Date (this is the date you signed up and activated your account and requested that we find a merchant account for you from one of our preferred partners) , and that our fees are due and payable to Authorize.net on a monthly basisThe first payment shall be due on the first day of the month following the billing effective date Management has reviewed your case with the Revdex.com again, and has decided as a final courtesy gesture to issue an additional more months of fees to be refunded ($75.00) for a total of $No further credits or refunds will be issued on this accountWe’re glad we were able to resolve this issue for youTell us why here

Greetings ***, Thanks again for contacting Authorize.net through the Revdex. comI can understand your frustration and will do everything I can to help resolve your concernsOn 10/an ACH Deposit was posted to your Authorize.net account in the amount of $This amount includes the setup fee of $49.00, a monthly fee of $25.00, and a prorated monthly fee for $As previously mentioned this amount should reach your bank account with in the next weekThe time frame in which the deposits are made depend on when the funds are pushed out from Authorize.net as well as the bank in which we would be pushing the funds to, some banks may take longer to deposit the funds into your accountOnce again I do want to apologize for the inconvenience and hope this clears up any confusionThank you for contacting us and have a great day!

Revdex.com:
I did call them one more time, per your instructions and gave them the required information.My bank does not block credit deposits.They claim they will "push this refund through."If they do way they say I will be satisfiedThat being said:In the years I'm in business have never done business with a company has aggravated me so.The way they operate is disgusting and unexcusable
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “*** *** ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand you have experienced some troubles using the Authorize.Net Automated Recurring Billing (ARB) service and I do truly want to apologize you have had this experienceAfter researching your account and some of the previous conversations you have had with our representatives, we do want to thank you for your patience and the time to advise us of this issue, currently it is being addressed by our engineersAs of right now we do not have an estimated time of resolutionHowever, we are doing everything we can at this point to correct the errors occurring with your ARB subscriptionsI understand you are in direct communication with Marissa, in which you may get updates on the status of Authorize.Net account and present any questions you have to herI again want to apologize for the inconvenience, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

***,Thank you for responding to the Revdex.com complaint regarding Gateway ID *** I'm happy to explain what the final outcome of your contact with support has accomplished I show that on 1/20/a refund in the amount of $was reversed, the $took care of all of the fees that we charged to you for Gateway ID *** After additional research, I am showing a second account Gateway ID *** that is also closed was refunded the total amount charged, $ I do not see any further accounts associated with this business name At this time, I show all accounts have been reversed anything that has been billed and billing will not occur again unless you choose to activate these accounts in the future.I'm happy I was able to explain the resolution to you and thank you for contacting Authorize.Net via the Revdex.com

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway *** under business name “*** *** *** ***” and I
will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the closure of your accountI do truly want to apologize that you have had this experience. After looking into this account, I can see that the account was closed on January 20th, However, I was unable to track down any communication during the time frame in which you specified for any request to close the accountIt sounds as though you had been in contact with your Merchant Service Provider (MSP) and potentially closed the account with them back in October Because we are separate organizations, you would have needed to contact both parties to close the accounts individually. Other than January 20th, we had not received any request to close this account beforehandWith that being said, our support team has issued a refund of months for a total of $In addition, we show you contacted us on March 3rd, and were issued a refund of $reflecting the fees for eCheck.NetUnfortunately, this was due to a billing error by Authorize.Net and has been resolvedAs a result, we have issued a refund for all fees billed after the account closure in JanuaryYou should see a credit amount of $hit your bank account within the next 5-business days. No further billing should occur on the accountI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involved
I have found gateway *** under business name “*** *** *** * ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that you have questions about charges appearing on your statement. I’d be happy to help clear that up According to our records, you cancelled your account with us on December 1st, 2015. At that time billing stopped and you were not charged again on this account. I am showing a refund was issued in the amount of $112.71, which should be seen on your statement around December 9th. I have tried pulling up another account but have been unable to find one. Do you have any additional Gateway ID’s or business names I could check under to help get this issue resolved for you? Thank you again for reaching out to Authorize.Net via the Revdex.com

Complaint: ***
I am rejecting this response because: Authorize.net is profiting from credit card fraud. Authorize.nets' responset is painted in manner that would appear they did me a favor by trying to protect me. IN FACT, I called them immediately when I saw the $fraudulent charges coming throughIt took well over an hour for them to stop the processing. For Authorize.net to claim they recognized the fraud and stopped it is disingenuous at bestI CALLED THEM and my wife was there as witnessI have filed a complaint with the Federal Trade Commission (FTC) and the investigator has reviewed my complaint and it has been accepted for further investigationAnother company associated with these transactions has agreed with me that it would be wrong for them to profit from fraud and agreed to refund their charges. That company has a good moral compass. Authorize.net? Unfortunately, profit supersedes morality and ethicsI spoke with my web design company about this situation and they explained that they NO LONGER use Authorize.net on new accounts due to their business practice, high fees and poor customer service as they have had numerous complaints about Authorize.net. The web design team is now using Clearent.com for credit card processing and has dropped Authorize.net. We are in the process of changing over to Clearent As further proof of the greed associated with Authorize.net, the bill I received was originally for $it is now $due to Authorize.net charging "extra fees for unpaid balances", this despite me contacting them asking them to hold the "fees" until I can try to get this resolvedThis has all happened within a four to six week period. Hopefully the Federal Trade Commission has received other such complaints and can assist businesses and protect us from those companies who have lost their way in morality and ethics such as Authorize.net. $or $is not a lot of money, but it is a matter of principle. Principles matter in successful and honest business practice
Sincerely,***

Greetings ***,We are sorry Authorize.Net did not meet your needs Due to the length of time your account was open and the fact that no transactions were processed, I have zeroed out any fees that you were to be charged for your account, including the $setup fee I am glad I
was able to come to a resolution that benefits all parties involved and I hope that you choose Authorize.Net in the future for your payment processing needs Thank you for contacting Authorize.Net via the Revdex.com

Greetings John, I would liketo thank you for contacting Authorize.Net through the Revdex.comIwill do everything I can to resolve your concern in a manner that benefits all partiesinvolvedI have
found gateway *** underbusiness name “*** ***” and I will be responding to your complaint fromthis accountIf this is not the correct account then please let me know thecorrect gateway ID for referenceI understand that you feel you wereover-billed for services. I would behappy to explain. Your accountwith Authorize.Net was setup on 5/13/and was used regularly until Septemberat which point transaction activity subsided on your account. However, Authorize.Net’s services were nevercancelled and before this month the last time we were contacted by someone fromyour company was October of 2013. Youraccount was open and available for use since it was opened. The account has since been closed and acourtesy refund of months totaling $*** has already been issued As a merchantit is your responsibility to ensure all services are closed when they are nolonger needed and to monitor your bank statements. We understand that with busy schedules and somany different entities being involved in the payment process some things canbe overlookedThis is why we offered to issue a month refund on youraccountThat said, we also cannot be held responsible if you fail to closeyour account with us I apologize forany frustration this has caused but I am glad we were able to issue you thecourtesy refund we already processed. Ihope this helps clarify Authorize.Net’s position and thank you for contactingus via the Revdex.com

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway
*** under business name “*** *** ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that you were issued a partial refund for services that you thought had been cancelled but are not satisfied with the amount. I would be happy to help I have reviewed your account and see that you used our services from December of to December of 2016, at which point transaction processing stopped. I also reviewed the notes on your account and do not see anything indicating that you called to close your Authorize.Net account. I do understand why you would be frustrated, however it is your responsibility to ensure that your account is closed. I will refund an additional two months as a courtesy gesture to you. Bringing the total refund you will receive to $174.75. If you have documentation that you did in fact close with Authorize.Net at any point, please provide me with that documentation and I would be happy to refund the remaining four months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway *** under business name “*** ** *** ***” and I will be
responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the billing of a duplicate account and a refund of fees when you switched from Gateway *** to your current Authorize.Net Payment Gateway AccountI am sincerely sorry that you’ve had this experience, and I would be happy to assistAfter researching your account, I can see that you had a discussion with one of our agents on 4/26/2017, at which time your account was closed and you were issued a refund of months’ gateway fees due to the previous closure with your Merchant Service Provider at WorldpayI can also see that the agent escalated a request to a supervisor for a further $refund to be consideredThe supervisor approved a further refund of $I noted that our agent emailed you on 5/12/to advise you that the approved amount that would be refunded was $90, in addition to the $which was refunded on 4/26/17, bringing the refund total up to $180.I located the email back from you on 5/16/where you stated you were unhappy with the refund amount and you were still seeking the further $180.00, which would bring the amount up to the years fees you agreed with the agent you spoke to on the phone; however, I was unable to find any further contact attempts from between 5/16/and when we received this complaint through the Revdex.comAfter a thorough review of your account, I have processed an additional refund of $on your account, in addition to the $you were previously refunded, bringing the full refund amount to $360, which is the years’ fees which were originally discussed in your phone call with one of our agents on 4/26/17. Once again I am sincerely sorry that you have had this experience, however I am happy I was able to address your concerns and provide you with further informationWe thank you for choosing Authorize.Net and hope you have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway *** under business name “*** ***”
and I will be responding to your complaint from this accountI will also be addressing your concern regarding your contact with us for gateway *** under business name “*** ***, LLC.” If this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the billing of a duplicate account and subsequent communication on the closure of that account. I do truly want to apologize that you have had this experience After some research, I can see why our Customer Support team did not identify the second account during your call to close gateway ID ***This account was originally created and activated during the month of October of through a Reseller company by the name of Commerce Payment GroupI can confirm that you did contact us on 3/2/to close the account, and it has been closed since thenHowever, gateway ID *** was created on 4/27/by a different reseller company by the name of Flagship Merchant Services, and was not activated until 5/1/Because this account was not activated, let alone created, until after you closed your first account, our Customer Support had no way of locating this account In addition, I see that the last transactions processed on this account were in May of We also see that you contacted us on 5/26/to inquire about the deposits for those transactions, in which you were referred to Flagship Merchant Services as they managed the funding for your transactionsBecause the account had been used, Authorize.Net will not be refunding the full amount from April At this time, our Customer Service team has proactively closed the duplicate account, and reversed the $outstanding balanceBecause of the inconvenience this has caused, we can approve an additional months’ worth of fees, which will be a total of $This is a little more than half the amount of charges accrued since the account last transactedIn order to grant this refund to you, the billing information on file will first need to be updated and you may call in to our Customer Support at (877) 447-3938; otherwise, the reversal of $has been applied, bringing the balance down to zero Once again we do apologize that you have had this experience, however I am happy I was able to address your concerns and provide you with further informationWe thank you for choosing Authorize.Net and hope you have a great day!

Greetings ***, I would like to thank you once again for contacting Authorize.Net through the Revdex.com. The Authorize.Net does in fact display the price for setting up the account, as well as the fees that the merchant would pay on a monthly basisThese fees are not charged to the consumer immediately, and so it is not a checkout page but rather an online applicationAt that time, consumers can choose to sign up for the service, and they are then given the option to accept the terms of service and review the fees againIf the concern is simply due to display, or that the fees were somehow misleading, I have taken your feedback to our designers for review and to implement a clearer message. However, as previously mentioned, the monthly fees have all been reversedPer the attached document in my previous response it was agreed upon to have the Authorize.Net account set upIn addition, it was agreed upon that with the setup of that account there would be a fee associated with creating the account. I truly apologize that you believe this was dishonest, however the online application is valid documentation stating that you agreed to the setup and billing for this accountI again want to apologize that you have had this experience, I am glad I was able to address this complaint furtherThank you for contacting us and have a great day!

Complaint: ***
I am rejecting this response because:The last bill that I received is addressed from CyberSource/Authorize.Net, REgistered ISO of Harris, NAAs you can see, this caused significant confusion as you are stating these are two distinct businesses.At no time did the representative tell me that there was an additional step needed to close my accountThe closure of my account was due to what I felt to be purposefully unclear billing practices, which are apparently consistent across both businesses
Sincerely,
*** ***