Authorize.Net

Greetings [redacted], Thank you once again for contacting us through the Revdex.com. As previously mentioned the monthly fees have all been reversed as we are aware there wasn’t any services rendered for the Gateway. I have attached your online application with your electronic signatures showing the agreement to the terms of service for reference. Per this agreement, it was agreed upon to have the Authorize.Net account set up. In addition, it was agreed upon that with the setup of that account there would be a non-refundable Setup Fee associated with creating the account. Additionally, as we have confirmation that a merchant account was opened with EVO Payments on 5/16/2016 for use by your business to process credit cards, this confirms that your account was set up and you were notified of the set up to the email address provided on the application: [redacted].I truly apologize for any misunderstanding concerning the setup process, however the online application is valid documentation stating that you agreed to the setup and billing for this account. I am glad I was able to address this complaint further. Thank you for contacting us and have a great day!

Greetings [redacted], Thank you for your response to our recent Revdex.com reply.  As we have clarified with you via multiple response in our eTicket and Chat channels, that when you activated Account Updater, you did agree to have suspended subscriptions reactivated via Account Updater as well as being billed for use of this service.  I am sorry the agreement of this service was not clear to you.  Account Updater is a legal service utilized by Visa and MasterCard companies. You were charged for services rendered in December.  Account Updater is a post billed service, therefore the cards that were updated in November 2017 while Account Updater was activated, would be billed on December 1, 2017.  As a gesture of goodwill, we did post a credit of $219.90 between both of your Authorize.Net accounts; this amount covered the Account Updater fee of $191.75 and left a credit of $6.25 between both accounts. I am happy we have been able to clarify this matter with you and retain you as a merchant.  We look forward to working with you in the future. Regards, Melissa S.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.As I'm sure you agree with me that, as fellow merchants, it is our duty that we communicate our pricing and full terms of sale to the consumer in the clearest and most transparent of ways. There is no place for deceiving or false advertising in the conduct of business. It is not ethical and it sets the standard for other businesses to be consumer-friendly as well. I trust that you will forward this to the respective IT department for correction. Thanks again for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Greetings [redacted],     I would like to thank you once again for reaching Authorize.Net through the Revdex.com. I apologize if you believe not all of your concerns were addressed, and for subsequent communication regarding your services. I will do everything I can to help resolve this matter.     CyberSource normally sends a monthly statement to your billing address on the 2nd business day of every month which outlines all of your deposit history, discount fees that are deducted, as well as any additional fees charged to you. If you do not have any copies of these statements, I have proactively gone ahead and sent your October and November statements to the following email address: [redacted]@gmail.com     With the chargeback concern, again, you may dispute the Chargebacks that come through by contacting the Global Payments Chargeback Department directly by dialing (866) 247-9755, as this is outside of the CyberSource’s support scope. Global Payments is also responsible for how they communicate the chargeback notifications to you. In addition, if you still have concerns regarding the timing of the escrow, I have stated in the first response to you that CyberSource has agreed to review your account for a partial release of funds after 90 days, which will be January 20th, and you may contact the Risk Department at 888-317-6935 Ext. 2 at that time to discuss this further.     Lastly, I understand the amount that you expected was not deposited to your account and this correlates with the error that occurred with the Discover transactions. The Discover transactions we originally funded to your bank account were funded incorrectly in the gross amount of $1,010.37. The discount fees, which is the percentage taken out prior to the deposits, were not deducted from the Discover transactions prior to sending the deposit to your bank. And so, that is why you've received the deposit amount of $981.07 as we still needed to deduct the discount fee of $29.30.     If you have any further questions, the CyberSource merchant support is able to address these at any time for you by dialing (866) 203-0975, as well. Again, I want to apologize that you have had to experience this; however, I am happy that I was able to provide you with further information and address this issue for you.  Thank you for contacting us and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]