Auto Processing Center

Review: IN AUGUST OF 2013 AUTO PROCESSING CO. CALLED AND WE DISCUSSED MY ACCEPTING A POLICY FROM THEM. YES I DID GIVE THEM MY VISA NO. BUT I IMMEDIATELY CHANGED MY MIND WHILE STILL ON THE PHONE WITH THEM LEGALLY I HAD 30 DAYS TO CHANGE MY MIND . I SENT IN WRITING ALL THE INFO. THEY NEEDED. I'VE DONE MY PART TO LEGALLY CANCEL EIGHT MONTHS AGO AND THEY STILL HAVE NOT REIMBURSED MY $195.00Desired Settlement: REFUND OF FULL AMOUNT OF COST - $195.00

Business

Response:

Technically, Ms. [redacted] did not cancel within the 30 day grace period. The date of sale of this contract was 7/26/2013. The date that the cancellation was received was 8/26/2013. There are 31 days in the month of July, therefore, the cancellation date falls outside of the window to receive a full refund. We requested an ending odometer reading from Ms. [redacted] several times. Without an ending odometer reading, a prorated refund cannot be calculated. In light of the circumstances and in the interest of customer service, we have issued a full refund in the amount of $195. This has been credited to Ms. [redacted]'s Visa account. Receipt of the refund transaction is attached. If any additional information is required, please don't hesitate to contact us.

Review: purchased extended warranty from Auto Processing Center on 8/08/12 for a 5 year period. We traded our vehicle in March,2012 and I called APC and was told what paperwork to send to them, which I did registered mail, and they would credit our credit card for the refund amount we were due. I have called them numerous times over the past year and keep being told they are in the process of doing my refund. I keep asking to talk to someone with more authority but never able to. I have spoken to a [redacted], [redacted] and others many times. All CS people are all trained to putting you off hoping you'll give up, it seems to me anyways. My husband and I are both retired living on fixed income and could really use this refund due us. My husband has health issues and this is a stress to him that he doesn't need. When the company is trying to sell the warranty to you they have no problem talking forever on the phone and making sure they charge your cc with no problems.I sure hope this problem can be resolved quicklyDesired Settlement: Would like a refund of the money due us. Paid for 5 year contract that we only used for 7 months, so are due a refund. When we purchased the warranty the sales person said if we traded or sold our vehicle before our contract ran out we would be entiled to refund.

Business

Response:

Mr. and Mrs. [redacted] have been refunded a prorated refund, based off of the mileage reading provided at the time of cancellation, in the amount of $1899.59. Mr. and Mrs. [redacted] do not qualify for a full refund. The contract was cancelled well outside of the 30 day grace period, and a small claim was made on the contract ($38 was paid for a leaking transmission cooler line) which has also been deducted from the refund. The refund was credited directly to the card on file. Receipt of the refund transaction has been provided with this response. If any additional information is required, please contact our Customer Service Department.

Review: October 30, 2015

Auto Processing Center

To whom it may concern,

Today you denied a claim I made for my vehicle. Evidently, a noxt sensor is not covered. I am now faced

with a $600.00 bill from Tallahassee Ford. I had reservation about purchasing this policy from you to

begin with because people/dealership warned me that whatever my issue was, it probably would not be

covered.

Lo and behold, they were correct. Your denial of this claim is why your industry has such a horrible

reputation. At least you succeeded in maintaining that reputation.

I understand that this is not covered under the terms of the policy. I get it. However, the point is that

something went wrong with my vehicle and I, in good faith, expected my insurance company to be there

for me. When you weasel out of doing the right thing for the customers that pay your salary, it leaves a

bad taste in their mouths.

I will never purchase another policy from you and will warn anyone and everyone who asks me about

your company to avoid your company like the plague. I will advise them that all of the nasty stories they

heard about extended warranties are true.

Sincerely,

cc: Revdex.com.orgDesired Settlement: The desired outcome is for this company to cover my claim. I feel a sensor on a motor should be covered.

Review: I purchased a contract with Auto Processing Center in December after the salesman wouldn't take no for an answer. I canceled my plan when I returned to my apartment in January and was told I didn't need a certified odometer statement. I called in February and they stated I needed a certified Odometer statement. I proceeded to get a certified odometer statement and mailed it in. I was told that I would receive my refund for the remaining 17 payments. I called numerous times and they stated my claim to cancel was processing. I called this morning and asked the status of my refund and they told me it was $-65.55 and there was a $50.00 cancelation fee. They also stated there would be a courtesy call when my refund went through, I never received a call for anything. They told me they would refund the money even if it passed the 30 day cancellation period. They also stated the refund would take 5-10 business days, I would wait and see, received nothing, contact them again and they said 5-10 business days. This morning is when they said it was $-65.55Desired Settlement: I would like my refund of $2,693.48 as they promised

Business

Response:

We are not sure why Mr. [redacted] is asking for over $2600. The total amount that he paid into this contract is $353.44. The cancellation occurred outside of the 30 day grace period in which Mr. [redacted] would qualify for a full refund. Based on the odometer reading that he sent us, according to the prorata method outlined in the contract, there is no refund due in this instance. We ask that the Revdex.com remove this complaint. Mr. [redacted] is asking for thousands of dollars more than he paid into the contract and is not entitled to a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The salesman was very pushy and coerced ms into buying this even after I stated numerous times I didn't want to purchase this. When I called to cancel, I was told I didn't need a certified odometer reading and I would be refunded the final 17 payments in which be the $2693.48. I wouldn't ask if I wasn't told I would receive the payment back to my credit card. If your salesman and customer service agents can't take no for an amswer, tell customers lies and have cancellations process over a month, then something is wrong. I have never seen a business act in this manner and I am disgusted you would allow agents to lie to customers who are paying their money.

Regards,

Business

Response:

This customer's complaint and rejection don't make any sense. This customer did not make 17 payments. The customer made ONE monthly payment after the down payment. According to the prorata method outlined in the contract, based on the ending odometer reading that Mr. [redacted] sent us, he does not qualify for a refund. We are not sure why Mr. [redacted] is asking for nearly $2700, when the total paid into the contract was $353.44. In the interest of customer service, we have calculated a prorated amount based solely off the cancellation date, rather than the mileage. The new prorated refund amount comes to $246.16. This has been credited to the MasterCard on file. Receipt of the refund transaction has been provided with this response. This customer is not entitled to a refund of nearly $2700, and his complaint makes absolutely no sense and has no basis in reality. We ask that the Revdex.com remove this complaint accordingly.

Review: Contract states that customer has 30 days to cancel contract for full refund. I cance lled well within 30days with proof of date received. After more than 30 days passed and I had not been refunded I contacted company and left messages. When I did speak to someone I was always put on hold and never got anywhere. It has now been over 90 days and I have not received a refund!! Just like other customer complaints on the website I have found them to be very rude when you try to cancelDesired Settlement: Would like refund of $195.00

Business

Response:

Mr. [redacted]'s contract was cancelled upon receipt of his cancellation notice on February 6, 2014. A refund check in the amount of $195 was mailed in late February. We can confirm that this check was never cashed, so it is assumed that it did not reach Mr. [redacted]. We have cut and mailed a second check in the amount of $195 to Mr. [redacted]'s home address.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

Complaint no. [redacted]. Would like to reopen complaint because I have not heard from or received refund from company.

Regards,

Business

Response:

We have issued and mailed another check to Mr. [redacted]. The check went out in the mail today, 7/22/14. A scan of the check has been included with this response. The previous check has been cancelled. We apologize for any inconvenience. Unfortunately, we simply don't have control over the post office. Mr. [redacted] should have the check in his hands this time next week. Thank you.

Review: We purchased an auto protection policy in 2012. We sold the vehicle in 10/13 and returned the policy via 10/18/13. The contract states a prorated refund would be issued less a $ processing fee. We completed all paperwork i.e. a notary notarized the odometer reading and we sent back to Alliance.Since then, we've contacted Alliance at least 15 times to inquire on our refund and we are told the paperwork has been received and they have all they need to complete the refund. The customer service representatives are always friendly, as have I, and they tell me they are not sure why the refund has not been processed but will bubble it up to management. Having gone through this same process of calling and getting the same response we felt we needed help because obviously the company was great when collecting the money, but not so much when it comes to a return or refund. We are no at 4 plus months and no refund in sight. Please assist in any way you can so we can move on. Thank you.Desired Settlement: We paid around $2,000 for the the original policy. We are not sure what the prorated refund will be because they information is not shared by the customer service representative.

Business

Response:

We have reviewed this customer's file. A check for a prorated refund in the amount of $1624.20 had been mailed to Mr. [redacted]'s home address in early December, 2013. This check was apparently not received by the customer, because the check was never cashed. We are going to issue another check in the amount of $1624.20 today, and will be sending it to Mr. [redacted] FedEx, to insure delivery of the refund check. We want to apologize for the delay. We process thousands of transactions each month, and occasionally things get overlooked. The fact that the refund check had been mailed was noted in the file. It wasn't until we reviewed this complaint that it was discovered that the check had never been cashed and apparently never received by the customer. If Mr. [redacted] would care to contact our Customer Service Manager directly at (714) 766-7266, we should have a check number and FedEx tracking number available later today or tomorrow. Again, we do want to apologize for the inconvenience and we are glad to be able to get this matter resolved.

Review: I purchased a vehicle warranty over the telephone. I feel I was misled to think that it was an extension of my original factory warranty on my 2010 Lincoln MKZ. I was assured that if I cancelled the contract within the first 30 days I would be entitled to a full refund of the purchase amount. When I received the information in the mail I realized that it was an after market warranty and called to cancel the contract. I purchased the warranty on 7/26/2013. I sent the necessary documentation to cancel the policy and sent it by return receipt. They received the documentation to cancel on 8/08/2013 and was I was told that they cancelled the contract on 8/12/2013 and that I could expect my refund of $1795.00 within 2 to 6 weeks. As of 12/17/2013 I still have not received my refund and when I call to inquire as to why they are very rude and can't seem to give me a reason as to why after 4 months I have not received a refund.Desired Settlement: I would like the purchase amount of $1795.00 refunded to my credit card or a check for the amount.

Business

Response:

We are writing in response to a complaint submitted to your office by [redacted]. We have processed a full refund in the amount of $1745.00. The refund was credited to the MasterCard account on file. Receipt for the transaction is included with this response. We process thousands of transactions each month and occasionally files do slip through the cracks. We want to apologize for any inconvenience and we are glad to be able to get this resolved. If there is any additional information required, please contact our Customer Service Manager at ###-###-####.

Review: I purchased auto insurance after [redacted] the sale person told me that they have great review and credit with Revdex.com and the dealership where I bought my car from recommended them, and I could cancel the plan within 30 days if I did not want it. The agent a [redacted] told me I could get a refund in 6 days after I cancel the policy. She even gave me an extension 251 to call her directly. I have repeatedly ask for her extension but no one answers. They charged $195 to my debit card and no refund as of today, I have spoken to a [redacted], [redacted] AND A HOST OF NAMES ALL SOUNDING LIKE THE SAME PERSON , I have called ###-###-#### and left over 22 messages because no one is answering the phone. The voice message said that please allow one business day to return the call. 24 hours later, no one called me so I called and left message again and again,. I have contacted the attorney generals office, they asked me to contact the Revdex.com first. I also contacted the Dealership where I bought my car from and they said, they did not recommend this company, she said they did. Please I ask for assistant in getting my money back. I have the tracking number for the cancellation request, that they received on 12-6-2013Desired Settlement: I would like my full refund of $195.00

Business

Response:

We are writing in response to a complaint submitted to your office by [redacted]. A refund was processed on January 3, before we were ever made aware of a complaint. The refund receipt is embedded with this response. Refunds for cancelled contracts are processed in the order received. If there are any questions, or if any additional information is required, please contact our Customer Service Manager at ###-###-####. Our office is open Monday through Friday, from 7am until 4pm PST.

Review: I was contacted by Auto Protection Alliance, LLC on July 4th. 2013 about protection for my 2007 Chevrolet, Malibu.

I was told that I could try it for 30 days and if I didn’t want to keep it I could call and cancel the policy. I made the call on July 20th. to cancel the policy, at that time I was told that I need to mail back the book that was sent out to me.

I shipped it back to them by UPS. I then got a letter from them on 8/21/13 saying that the service had been canceled and to contact the Auto Protection Alliance for a refund. So I have called them many many many times. I get the same answer every time. They don’t know why I have not gotten my refund and someone will call me with in 24 to 48 hours.

No one ever calls me back, I will wait three, four even a week and call them back and get the same answer. I spoke with [redacted] today, I ask him where is my refund? He said please give me 24 hours and I will call you back. I told him no I have waited 8 months now and still have not had anyone call me back or do I have my money. When I told him that I was going to call the Revdex.com and report the company he ask me not to.

Well I’m sorry I work hard for my money. I work two jobs to make ends meet and then I had a medical problem come up so I had to cancel the policy. I need my money back, no one should ever have to keep calling a business to get their money back.

Of cause they are tell me because they didn’t get the book I had to send back until after the 4th. of August I would not get a full refund.

Well if they are going to take 8 months to get me my money back, I should be charging them for lost time and pain for having to call them and get the run around and interest I lost for them holding on to my money.

Thanks

Lead Production Supervisor

[redacted] Desired Settlement: Could you please help me get my money back, I can show proof where I paid them on my visa card.

Business

Response:

In light of the customer's complaint we have processed a full refund of the down payment of $395. Receipt of the refund has been provided with this response. We apologize for any inconvenience. The policy was cancelled outside of 30 days. Upon review of the file, the cancellation was complete with a certified odometer reading. If any additional information is required, please contact our Customer Service Manager at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of this morning the money has not been received into my account. I would like to keep this open until the money is in the account.

Regards,

Business

Response:

The refund has been completed on our end. The funds will typically be available in a customer's account within three to five business days from the date of the refund transaction. As can be seen on the attached refund receipt, the transaction was completed and settled on 3/5/2014, at 7:39:16 PM Central Standard Time. Ms. [redacted] will need to contact the issuing bank with the transaction ID on the attached complaint. Please close this complaint as resolved, since we provided this customer with her desired resolution.

Review: Representatives from company have called 3 times harassing me about an extended warranty issue trying to get me to purchase I do not need it I have asked them not to call me. The 4th time I went through with the call and told them I do not need the coverage at this time the representative then proceeded with an attitude when he asked me why are we at this stage if all I was going to do was turn the offer down I told him I have asked 3 times now not to be called he kept talking and when I was trying to defend myself the representative hung up on me!!!! I DO NOT appreciate this harassment at all and would like the situation handled ASAP pleaseDesired Settlement: I feel we have a DO NOT CALL for a reason and should not have to take this harassing attitude from anyone please solve this issue with auto processing center ASAP!!!

Business

Response:

Our records indicate that we have never called this individual. We are in complete compliance with all state and federal regulations regarding "Do Not Call" lists. We would ask where this individual got our information from. We would also like to know what the number was that appeared on her caller ID. We can provide records, if need be, proving that we have not called this person. There are several other companies that sell vehicle service contracts. If another company is using our name or giving out our company's information to people on calls that were illegally made to numbers on the "Do Not Call" list, we would very much like to gather as much information as possible and we are willing to assist this and any other person that may have been called in identifying the company behind the calls. If this individual wishes to discuss this matter further and work with us to identify the real company behind these calls, we would ask that she call our Customer Service Department at (800) 824-8141 and ask for the Customer Service Manager, Paul Shaffer. On a related note, persons who receive solicitations to numbers registered on the "Do Not Call" lists are entitled to receive compensation up to $1500 per call from the company that makes the calls, so long as there is proof of the violation (IE: the caller ID log on the customer's phone).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Please be aware the calls so far have come from (210) 892-2450 and (516) 590-1850 when you call it it gives the name of auto processing center so if it is not your company I do greatly apologize

Review: I have been trying sense Nov.12th 2013 to get my refund back..I have called 33 times sense than and they keep telling me it is in processing. This last 3 times I have called they tried to connect me to there Manager [redacted] but he has either been out to lunch or away from his desk. They said he would call me back but has yet to do that either.. I would just love to get my refund of $1354.00 back..So if you could please help me I would be so ever great full.Desired Settlement: Full refund of $1354.00

Review: this company continues to call on a vehicle that I no longer own about buying an extended warranty. I have told them prior that I no longer own the vehicle and that they would remove my number from their call list. They called again from some call center @4:01pm on jan 6th 2015 and the guy sounded like he was chatting with someone sitting next to him. I wish to be removed from their call list as some things ive read on the internet is that this company is selling scam warranties.Desired Settlement: to be removed from their call list and their mailing list as well for the household

Business

Response:

Unfortunately, our records indicate that we have never called this individual. We can provide phone records indicating that we have never called this person's phone. We have added this number to our internal "Do Not Call" list and wish the complainant the best of luck in the future. If there were more that we could do to assist in tracking down this company identifying themselves as "Auto Processing Center," we would by all means assist.

Review: I cancelled an auto protection policy within cancellation grace period. I received notice that policy was cancelled and that I would be refunded. The amount to be refunded was for $1764.00 (minus 10% processing fee.

The cancellation notification was on April 22, 2014 and I have yet received my refund

I have contacted [redacted] numerous times and have been given the "run around"Desired Settlement: I just want my refund

Consumer

Response:

Thank you for your help We received our check a few days ago. Thank you again

Review: In Aug 2013 I received a call from Auto Protection offering a service for an extended warranty on our Ford Explorer. I listened with interest as our warranty had expired. I responded positively but mentioned I would need to get the OK from my husband to proceed. [redacted] went on to explain that this exceptional offer had to be accepted at the time of this phone conversation to be valid. I hesitated but was ASSURED that the $195.00 processing/payment could be refunded if my husband wasn't satisfied. Ok fine, I thought as long as I was able to get a full refund, I should go ahead! To my dismay my husband was skeptical, but would review the policy when it arrived and decide. After review the decision was to cancel. I immediately started the refund process according to the handbook! The policy was returned within the required time and I waited for my refund to appear on my Discover Card. NOTHING! Since then (SEPT/Oct/Nov/Dec 2013)I have made numerous calls and left messages with never the courtesy of a return call (which they say they will do)! Today Jan 17 2014 I left messages again,on the refunds processing ext. But then I redialed and pushed #1 option to "Purchase a Service Plan" to my excitement there was an answer! I asked to speak to [redacted]r (the manager I found out,by chance)was unfortunately out of town! This rep(who will remain anonymous for now)in Customer Service(HA HA)assured me he was left in charge and would be able to help!(Oh and how did I find out Paul's name, he wondered...I did't tell him!) I explained my dilemma, he replied "I will look into the matter," although he does not work in that dept he said... He then went on to mention that as a company they sell 170 service contracts a day and the $195.00 that I'm requesting (to be rightfully refunded) wouldn't break the bank for them! Yikes did he really say that to me! YEP! Well then what's the problem, where is my refund?? Please Help!Desired Settlement: I'm asking for the hundredth time that the $195.00 (which should have interest added to it!)to be refunded to my Discover Card which they have on file (that's scary!)! Obviously they have the money, if they take in at the least $195.00, 170 times a day, times 365 days a year....do the math! Yep it won't break the bank for them!

Business

Response:

Upon review of the customer’s file, it was discovered the original refund transaction had failed due to an error with our merchant account portal. We have issued a check in the amount of $195 and mailed it to the customer’s home address. We apologize for the inconvenience and the delay. We are glad to have been able to get this complaint resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I talked to a representative of this company about a automobile extended warranty. I requested a two year warranty for 777.00 per year. When I received my contract it was for five years, 3,885.00 total. The representative then told me that I had to purchase the total (5) year warranty. I had given them my routing number and account number on 04/04/14. Three days later they deducted 1,556.00 from my bank account 04/07/14. I put a block on my account for 1,554.00 to try to stop them and they deducted the 1,556.00 anyway. My contract states that I have 30 days to cancel this contract and get a refund. I contacted them and was told to write a letter of cancellation. On 04/15/14 I wrote them a certified and notarized letter of cancellation tracked by USPS that was received by them on 04/17/14 which was well within my 30 day cancellation period. I called them from time to time and they tell me each time my refund is in process. It has been 62 days since they received my letter of cancellation. What should I do other than litigation to get my refund?Desired Settlement: Their contract states that I have 30 days to cancel this contract and I was well within that range. All I want from them is my refund of 1,556.00.

Business

Response:

A check was mailed via regular mail to Mr. [redacted]'s home address on May 1st, 2014. We can confirm that this check was not cashed and we assume never made it to the customer.We have cancelled that check and have issued a new refund check (check no. 6218) in the amount of $1556.00. We are going to send this check to Mr. [redacted] via FedEx to ensure delivery and to provide tracking. Once the tracking number is available, we will upload this as well. We apologize for any inconvenience that this may have caused. Once we have FedEx tracking, most likely this afternoon, we will contact Mr. [redacted] to provide him with the tracking number and expected delivery date. If there are any questions or if any additional information is required, please contact our Customer Service Manager directly at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Company has not refunded money as guaranteed. Correct steps were taking to request refund; however company continue to say refund is in process. Process has been 2 months. No manager will return call or available to speak during call. Customer service reads same script with each call.Desired Settlement: Refund as guaranteed during setup of contract.

Business

Response:

Mr. and Mrs [redacted] have been refunded in full in the amount of $2324 (please see the attached receipt). There was some confusion on our end as to when the contract was actually cancelled. We apologize for any inconvenience.

Consumer

Response:

Hello I file complain number [redacted]. The company has resolve the issue. They refunded the entire amount. Thanks so very much for your assistance.

Review: On October 22, 2013 a service contract was purchased from Auto Processing Center 12661 Hoover St. Garden Grove CA. 92841 800-824-8141 with an initial down payment of $295.00 processed on 10/24/2013. The contract stipulated " No Obligation and full refund if cancelled within 30 days". I did cancel in writing and by phone on October 30, 2013. I conformation was indicated when I called in early November and I was informed in fact they received my cancellation. I have called approximately every two weeks in November and December of 2013. Since January of 2014 I have called every week. Each time I have called I have been informed the cancellation was received and in process. That I would receive a curtsy call once the refund has been processed. To date I have never been called back by any representative and I have not received my refund of $295.00. They refuse to direct me to a manager or someone who can make a decision about the refund.Desired Settlement: To receive my entitled refund of $295.00 As stipulated in their contract of a full refund if canceled within 30 days. I complied with tier requirements and they have not honored theirs. All I want is my refund.

Consumer

Response:

Hello I wanted to give you an update regarding my complaint. As of 03/09/2014 a refund in the correct amount was posted on my credit card in the amount due. At this time I am satisfied with the refund, however I do believe there business practices should remain public. Thank you for your time and help, I am sure the reason the refund was posted is a result of the Revdex.com and the notification letters of my complaint. Thanks.

--

Business

Response:

Mr. [redacted] was refunded in the amount of $295 on February 10, 2014, when management was made aware of the delay in processing the refund. Attached is a receipt for the refund transaction. Please contact our Customer Service Manager at (714) 766-7266 if any additional information is required.

Review: September 16, 2013 I agreed to review and possibly purchase an extended service contract on my 2008 Pontiac Grand Prix. I had received the information in the mail and determined it was too expensive and that I would not purchase. I contacted the company by phone andduring the conversation they reduced the price significantly so I decided to purchase. The entire purchase prices of $1,574.00 was charged to my Discover credit card. After further review of the contract and the cost, I determined I could not afford to purchase this service contract. I followed the directions in the contract and forwarded a letter, along with a receipt from a certified mechanic regarding the mileage, to the company via certified mail. The letter was dated September 24, 2013 and was delivered to the company on September 27, 2013; both dates well within the 30-day review period. The letter stated my desire to cancel the contract (per the terms of the contract) and to be reimbursed the total purchase price as I was still within the 30-day review period. On November 11, 2013, I called and left a voice mail requesting a status of the refund and received no response. On December 2, 2013 I called and left another voice mail message requesting a status of the refund and received no response. I called again on December 29, 2013 - I do not expect a response. There appears to be no other option other than leaving a voice mail in which they claim to return the call as soon as possible.Desired Settlement: I just want a refund and I am frustrated that they not only have failed to comply with their own contract terms but have neglected to call and provide a status of my refund. In the meantime, I am paying interest on the amount charged to my credit card and they are earning interest on my money. I just want this resolved. Anything you can do to assist me would be greatly appreciated.

Business

Response:

We are writing in response to a complaint submitted to your office by [redacted]. We have processed a full refund in the amount of $1574.00. The refund was credited to the Discover card on file in two separate transactions. Receipts for the transactions are included with this response. We process thousands of transactions each month and occasionally files do slip through the cracks. Our records do not indicate that we ever received a call or a voicemail from Ms. [redacted]. We want to apologize for any inconvenience and we are glad to be able to get this resolved. If there is any additional information required, please contact our Customer Service Manager at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: They keep calling and calling and calling. I have asked them to stop calling me. I have more general concerns about their unethical behaviors.Desired Settlement: This guys are complete frauds and I have asked them 20 times to stop call me. I want off the list.

Business

Response:

Our records indicate that we called this individual once. In March. And the file had been set to "Do Not Call." It is not our company calling this person over and over again. We have the phone records to prove it. We would advise her to register her number with the National "Do Not Call' registry.

Review: In November of 2013 I purchase a extended warranty from Auto Protection Alliance,LLC. With the option to cancell if I choose. Accourding to the company I had thirty day to look over the plan. After receiving the blooketlet , I decided to cancell with in the thirty days. I call and was told all I need to do was return the booklet. I sent it via certified mail, it was received on November 30, 2013. In December,I call and was told that I would receive my refund. However,in January, I still had not received my refund. In late January, I received a call saying that they where back logged and someone from the accounting department would be calling me soon. This has not occurred, since this I've call and I only get a recording no answer.Desired Settlement: A refund of the 295.00 dollars plus interest for them holding my monies for over three months. AlongWith a letter it apology.

Business

Response:

A refund has now been credited to the Visa account we have on file for this customer. Receipt of the refund transaction has been provided with this response. We apologize for the delay. It appears to have been caused a simple clerical oversight. We are glad to be able to get this matter resolved. If any additional information is required, please contact our Customer Service Department,