Autohaus Munich

Ms [redacted] ,Our attorney will reach out to you when she is back in the office next week Thank you

Ms***,We are sorry that you are having issues with SundanceWe have reviewed your account and spoke to the person who handled your move out fileDue to the lack of communication we will be waiving your damage charges and you will be receiving an updated letter in the mail from our corporate office

Please be advisedBoth parties applied and moved in the apartment togetherAt no point during the lease was the other removed by a mutual roommate dropAs a courtesy we attempted to reach out to the other roommate with no success At this point our only obligation is to return the deposit to the rightful lease holdersWhich is why the check is cut in both namesAt this point it becomes a civil matter.Thank you,Mallard Bay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] Why is it hard to cut two different checks because we are not married nor have the same last nameIt's two parties why not cut each check separately

[redacted] , The move out inspection we conducted with you was a preliminary inspection, meaning we are giving you an estimate on what you may be charged for upon move outWe will not know what or if you will be charged for any damages until our contractor assess your apartmentAs for your carpet, if it is years old you will not be charged the replacement cost Best, Ashley P***Property ManagerSundance Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Steven M [redacted] said I was not approved because of my incomeHe also said, I canceled my applicationYou cannot cancel an application if you are deniedYou cannot charge people for running an application and deny that applicant when it is visual on the application they would definitely not qualifyThat is why the other manager Lakia, said she could not submit the applicationThe application was never to be submitted because of my income as the manager and I agreed toSteven m [redacted] is insinuating that I am ignorant with the process in which I am not Regards, [redacted] ***

Date: Thursday,April 23, 2015To: BetterBusiness Bureau Re: [redacted] BayPointe Apartments [redacted] *** [redacted] *** [redacted] moved into Bay PointeApartments on April 1, and signed a one year lease At time of move-in, they opted to take cableand internet services provided by Edward Rose of Indiana, L.L.C On July 1, 2014, they signed a renewal lease for one yearand kept the cable and internet service Edward Rose of Indiana, L.L.Cowns the cablelines/system for Bay Pointe ApartmentsHowever, the residents do have anoption to take internet through [redacted] I have noted all of the work orders in our systemregarding internet/cable issues apartment #***, in which the [redacted] reside.Internet:* On April 3,2013, internet modem was authorized and working.* On July 9, 2013,work order # [redacted] was created at 18:stating that the residents' internet wasout On July 10, at 10:the workorder states that the resident said the internet was working.* On July 27,2013, work order # [redacted] was created at 13:stating the internet was notworking Maintenance reset the modem at14:and internet was working at this time.* On July 30,2013, work order [redacted] was created at 12:stating the internet was notworking The modem was not cycling andneeded swapped with another one Thisswap occurred on August 2, 2013.* On August 20,2013, work order # [redacted] was created at 8:stating that the resident could notget internet connection (This messagewas received through our voicemail system.) The internet was working Theproblem was with the residents' own piece of equipment, a wireless router thatneeded reset.* On January 29,2014, work order # [redacted] was created at 15:stating that the internet had beenout since the prior evening and that the modem had no working lights A new modem was authorized on January 30,2014.* On February 19,2014, work order # [redacted] was created at 17:stating that internet keeps goingout On February 20, 2014, a temp dropline was ran Resident purchased ownmodem On February 21, 2014, thepermanent drip line was ran, along with new fittings and splitters* On April 23,2014, work order # [redacted] was created at 9:due to a voice mail message left,stating that their cable and internet was not working Resident stated that the outside cable linewas not connected The maintenance foundthat the cable line had been tampered with and installed a new barrel fitting.* On February 9,2015, work order # [redacted] was created at 16:stating that they had loss allchannels above due to signal lossOn February 12, 2015, the box was rebooted and cable boxreprogrammed All channels were presentafter this fix.* On April 17,2015, work order # [redacted] was created at 14:stating internet was out, butcable was fine.Maintenance replaced barrel fittings due to resident movingtheir cable box and modem Residentpurchased store bought cable and was losing signal through it Bay Pointe Apartments is willing to issue a credit of $34for internet services for the month of July Bay Pointe Apartments is willing to issue a credit of $34for the time period of January 29, - February 19, 2014.(Please see a copy of the Charged Assessment Details pageof the lease showing what they pay for internet service.) Regards, [redacted] ***Property ManagerBay Pointe Apartments

Ms***, Thank you for reaching outOur records show that you applied for an apartment at [redacted] and your application was not approved due to insufficient incomeThough you may have been looking to add an additional applicant, after three weeks we have it on record that you cancelled your applicationApplications fees, unfortunately, are non-refundable and we must be consistent as to not violate fair-housing lawsI understand that you have spoken with the Property Manager, President of our company, and myself, the Regional Manager of [redacted] Apartments regarding this matter and we feel as though the issue has been clearly communicated to youIf you are still requiring additional explanation, please feel free to reach out to the [redacted] Business Office Steven M***, CAM, CAPS, CPM® Regional Property Manager Edward Rose & Sons

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Prior to explaining my response in detail, I would like to state that I have my Ph.Dand therefore, my title is Dr [redacted] , not Mrs [redacted] , and this was specified on my submission For your own future professional development, please note that it is unprofessional when appropriate titles are ignored I am not denying the fact that there were pet stains in the living room However, this did not warrant replacement of the carpet throughout the entire apartment Moreover, my position remains that regardless of the pet stains, there were other damages to the carpet that were not my fault that would have required replacement of the carpet I doubt that there were any attempts to clean the carpet I maintain my position that I should not be held responsible for the entire amount you are charging me to replace the carpet.In regards to your insinuation that I may have fabricated the death of my pets to get you to credit me rent that you overcharged me, let me assure you that this is not the case My pet Gia died in June of and I noted this when I signed my lease in July of My second pet, Bella, died in March of I even had a conversation with MrM [redacted] shortly after her death because other residents in our building were not cleaning up after their pets, and I received a letter threatening to charge me a fine if I didn't start cleaning up after my pets I immediately contacted MrM [redacted] to let him know that my pet had died and I did not own any pets anymore, and I did not want to be charged a fine for someone else's lack of responsibility in cleaning up after their pet I wonder why, at this point, MrM [redacted] did not bring up the fact that I should have the pet fee removed from my rent since I no longer owned a pet?I never received copies of the leases I signed, nor did anyone ever go over them with me after the first lease Therefore, I have no documentation specifying that the monthly pet fee is non-refundable However, I never believed that the pet fee was refundable I was told the pet fee was for extra wear and tear to the apartment due to having pets in it If I would have known this pet 'fee' was actually rent for my pets, why would I not have gone to the leasing office after my second pet died to remove the pet fee from my account? If this pet 'fee' is actually pet rent, why don't you just call it pet rent? It seems to me as if this is misrepresentation of what the fee actually is.I disagree with your comments regarding the carpet renewal cleaning You were negligent in the fact that you NEVER cleaned my carpet even though I called multiple times each year to request this Had you cleaned my carpet on a yearly basis as promised, I do not feel that the damage to the carpet would have been enough to warrant replacement.Regards, Dr [redacted]

After my initial conversation with her on 11/30/I stated that I would be in contact by noon the following day 12/01/I offered my name and contact information and explained to her it might take me some time to gather the details but I would definitely contact her as soon as I had an answer to her questionI had attempted to return her call on Monday 11/3/and continued to get a “out of service” message when dialing the number provided.Two digits had gotten transposed in her phone number which delayed making contact by the noon commitmentAfter researching it, I was able call the correct phone number and inform Ms [redacted] on 12/03/that the Military Discount had been applied and would be reflected on her ledger promptlyI had also drafted an email.I apologized to Ms [redacted] for the breakdown in communication and reassured her that we always strive to exceed our residents expectations with serviceThis delay was simply the result of not having the correct contact information in the messageMike E [redacted] , Property Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] mic I receive the check then I am satisfiedI have been awaiting my refund since I moved out AprilIf I receive my refund then I will agreeI will await until postman deliver my mail by MondayOctober 17, I will respond back

***,Please provide the billing information from Duke Energy for the amount that was paid to our officePlease speak to Jaime regarding this matterThank you

I don’t know if we can say we did settle her complaintShe knew she was going to have damage charges and all of the charges she has we have documentation forI think they are all legitimate charges that she should be held responsibleSteven M***, CAM, CAPS Property Manager Polo Run Apartments P: 317-888-F: 317-888-

Hello [redacted] , Thank you for sharing your experience with us at [redacted] We value your input, and thank you for giving us the opportunity to address your concernsWe apologize for any inconvenience the issues may have caused you, and can assure you that we are working to resolve A/C failureOn August 29th our maintenance supervisor went over to your apartment and noticed that the A/C was working properlyOn further inspection on the outdoor unit we did find a very small leak in the outdoor condenserThis was addressed and no other complaints were called inAgain we thank you for your patience and appreciate you being a resident with us We are committed to providing you efficient and thorough serviceAs a resident of [redacted] you are entitled to email me personally at [email protected] or call me to discuss how I can make you and your family more comfortable here at [redacted] Kind Regards, Lorenzo DProperty Manager

Ms [redacted] , We are sorry you feel there was miscommunication regarding your rental paymentsHowever, per the lease agreement, the leasing office had not received your rent and therefore, they have the legal right to turn over any account for eviction after the 5th of monthIf the phone calls were not received, we do apologize and urge you to come into the office to make sure your contact information is up to dateIf you need assistance on how to pay online for April please call the office or stop byWe believe this matter to be resolved and look forward to having clear lines of communication in the future Kind Regards, Alycen W [redacted] , CPM, CAPS Regional Property Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below As I explained in my original complaint, any charges shown on my account upon move out were erroneousI paid my last month's rent, and I paid my rent in full every month before for the entirety of my leaseThe re [redacted] it showed I had a remaining balance is because the amount of my rent in their computer system was incorrectI believe it showed $809, when my rent was only $(so, this not only showed my rent as being short each month, but all of my mocharges, as well)Rachel, the property manager, was aware of this error, and I also have the hard copy of my lease to prove itI have continued to try to reach out to Edward Rose's corporate office (I have left voicemails for April, Jolene, and Brittany) to discuss this issue, but all calls have gone unanswered and unreturnedAny resolution, aside from my entire deposit being returned, is unacceptable, and will absolutely be taken to small claims courtMy attorney, [redacted] , will be filing a case on October 1, if the money is not returned to me in full by said date Regards, [redacted]

Dear Ms***:Bavarian Village is very sorry for the trouble you experienced with your September rent paymentNow that we have received all of your documentation on your certified funds our accounting department was able to reconcile your account and get this issue resolvedYou should not have an outstanding balance for your September, October or November rentWe have also taken the drop box down, therefore, this will not be an issue going forwardYou are able to pay your rent in person at the office or by mailing your rent to the office Thank you

Mr [redacted] , We apologize for any inconvenience that this has given youA refund check in the amount of $will be printed out tomorrow and mailed out no later than Monday the 22ndPlease let me know if we can do anything further Thank you, Kelsey M***

Good morning, I appreciate your quick response and offerI accept and will be glad to consider this closedThank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

November 2, 2017 Dear [redacted] , Thank you for taking the opportunity to speak with me this morning regarding your lease at [redacted] . I am happy that we were able to come to an agreement on your concerns and hope that we have satisfied your expectations of the resolution.... Please feel free to contact me at 317-885-7368 if you have any questions. Sincerely, Melissa Q [redacted] Property Manager [redacted] Apartments 317-885-7368 [email protected]