Autohaus Munich

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below: [redacted] I did not receive an email from the [redacted] Property Manager following our conversation on Jan 4th (To confirm, my lease was dated [redacted] Response indicates 4/9/17.) [redacted] I have not received an updated final bill from [redacted] in the mail[redacted] the note sent to the Revdex.com and subsequently included in correspondence sent to me, does not include any details as to exactly what [redacted] is agreeing or billing Regards, [redacted]

Dear [redacted] :We're very sorry you experienced a longer than expected wait time for your security deposit to be refundedYour refund check was processed and over knighted to the address of [redacted] in [redacted] , INIf for some reason you do not receive this check please feel free to call or email Edward Rose's corporate officeHowever, you should receive your refund check by tomorrowKind Regards, Alycen W [redacted] , CAM, CAPSRegional Manager, Edward Rose

[redacted] , I apologize for any misunderstanding there was with any management in the past but, as you may know, the manager that you've mentioned is no longer with our companyUnfortunately, I cannot vouch for your conversation with her but I feel strongly that we have been consistent with upholding our policiesAs our policy states, we have an obligation to submit and run any applicant that willingly turns an application into the officeYou signed the entirety of the application including the portion that states, “A non-refundable application fee in the amount of $is given to the landlord by the applicant to depreciate any expense incurred by the landlord to process the application.” We must enforce the application fee charge in order to accommodate fair housing lawI hope this has offered some clarity Warm Regards, Jessie M [redacted] Management Administrative Assistant Edward Rose & Sons

Mr***, We apologize for the run-around that you have been receivingWe are going to cut you a new check for your full refund of $We will be cutting you a new check on Tuesday of next week. Thank you

Ms. ***, We appreciate you letting us know about this situationCan you please tell me what apartment complex you live in and your apartment number please? Thank you, Kelsey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It isn't that our information is not up to date, because it hasn't changed since before we movedAgain, if you accept your faults there would be no problemDon't worry April will be paid when I pay it but this property is unprofessional, and out right not truthful as seen in the communication processThe lawyer stated the payout schedule that they are well aware ofThere is no reason for them to charge us and additional $because they have not received the payment from the lawyer yetThat is not okay and never will beHave open communication with your lawyer and extend that communication with your staffThat way no one gets charged extra and problems such as these will no longer ariseUntil the lack of training is taken into account especially with the high turnover in the leasing office, there will be more cases such as these and they may not be as kind concerning these matters
Regards,
*** ***

Good Afternoon ***, Everything is now up-to-date and accurate on your accountOn Thursday, January 4th, I personally reached out to you via email to inform you that this office is honoring the items detailed on your lease agreement dated April 9th and that the adjustments were being
made. On Friday, January 5th, our accounting department updated the statement of your account and a new written copy is in the mail to your provided forwarding addressI truly appreciate your patience through this process while we investigated the services being supplied to the residence versus what was in the agreement. If there is anything more we can do, please reach out to me at the *** *** business office. Nikki L***, Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because I knew the income guidelines as well as the manager when I left the applicationThe manager informed me that the application could not be processed or submitted until the other applicant came back, because my income did not meet the guidelinesWhy would a manager process an application knowingly that my income did not meet the income requirement unless there doing under handed businessFurthermore, Lakia told me that she could not submit the application because of my incomeI was told it would take eight to twelve weeks for them to send me a checkSeveral weeks and so on after, I was told it should be coming in the mail to my forwarding addressOn numerous times I would leave my forwarding information with a staff member in hopes of them resolving the matterAfter all this time has pass the regional manager is refusing to refund my moneyI was told I would receive my money within to weeks because I could not pick it up from the officeI've waited patiently and deserve every red cents because she told me my application could not be submitted and I informed them I would be picking up my money order and they agreed to it, however they told me it had to be mailed out in a check from their company
Regards,
*** ***

To Whom It May Concern:Ms*** moved in to Bay Pointe Apartments on May 23,She signed a renewal lease on June 1, 2015, which expires on November 30,In response to Ms***'s complaint, I will address all issues broughtup in the filing Notified Apartment Community of Bed
Bugs:On May 27, 2015, Bay Pointe Business Office was notifiedby Ms*** that she found bed bugs in her apartmentMona W***,Assistant Manager, spoke to Ms*** and explained that Edward Rose ofIndiana uses Gold Seal out of Indianapolis for bed bug treatmentsMrs.W*** also stated to Ms*** the two types of treatments, and theirrespective costs, that Gold Seal uses: one being heat treament, the other beingchemicalMrsW*** told Ms*** that she would get her treatmentscheduledAlso, during this time, Ms*** was informed that she would beresponsible for the cost of treatment and that payment for the treament couldbe split into payments Scheduled Service for Treatment:MrsW*** contacted God Seal in Indianapolis toschedule treatment for Ms***'s apartmentOn June 2, 2015, Mrs.W*** received a call from Gold Seal to let her know that Ms***'sapartment would be treated on June 3, Gold Seal then sent a letter viafax to Bay Pointe Apartments to send to the resident for preparation of herapartmentThis letter was sent to Ms***'s door on June 2, Therewere also letters sent out to the surrounding units as they were going to havea preventative maintenance inspection done on June 3, Day of Scheduled Treatment:Gold Seal arrived at Bay Pointe Apartments on June 3,2015, to treat Ms***'s apartment and inspect the surrounding unitsAtthis time, they were given a community map and keys to Ms***'s andsurrounding apartmentsWhen Gold Seal arrived to Ms***'s apartment, shewas not prepared for the treatment per the instructions given to her theprevious dayThe surrounding units were inspected and there was no evidence ofbed bugsMrsW*** called Gold Seal and Gold Seal rescheduled Ms***'streatment for June 17, MrsW*** called Ms*** to inform herof the new date of the scheduled treatment and to inform her that thesurrounding units were inspected with no findings of bed bugs Scheduled Services Were Done: Gold Seal treated Ms***'s apartment on June 17,2015, July 1, 2015, and July 15, On July 15, 2015, the last treatment toMs***'s apartment, the surrounding units were inspected again, per Ms.***'s requestThose units were found with no evidence of bed bugs. Letter Sent:On July 15, 2015, MrsW*** sent a letter to Ms.***'s door giving her the requested information on the chemicals used byGold Seal during treatment and informing her again that all surrounding unitsshowed no evidence of bed bugsThis letter also included a copy of the invoicefrom Gold Seal, showing the cost of treatment. Second Letter Sent:On July 28, 2015, MrsW*** received a phone callfrom Ms*** stating that she had not heard from the office nor received anyof the requested informationMrsW*** informed Ms*** that aletter was sent to her apartment door on July 15, 2015, and a phone call wasmade to her phoneMrsWatersraat told Ms*** that she would resend therequested information to her. Refund:Ms*** moved in to Bay Pointe Apartments on May 23,At that time, the apartment did not have bed bugsOn May 27, 2015, Ms.*** came to the office, informing us that she found bed bugs in herapartmentMrsW*** explained the Ms*** the treatment options thatGold Seal performs and their costs, and that she would be held liable forpayment of treatmentMs*** stated that she was out of employment and didnot know how she would pay for the treatmentMrsW*** then informedMs*** that the treatment payment could be split into a payment plan Enclosed are all documents that were sent to Ms***at her apartment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to the business office prior to the weekendThey know nothing more than the leasing agentsIt is a training issueThe management and training of employees in the business office is poorYou are just trying to line your pockets by not providing ALL of the "basic information"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Somewhere in this matter you have come to conclusion that lying would be the best thing to doOur rent is only and has always only been $There is no discountthe $is a late fee Also, it was only in October that online payments were made possible for residentsThere is no statement about what and how nor whenAlso no one called either of us on the 15thInstead of owning up to your mistake you continue to pretend it did not happenAll you have to do is apologize and own up to itI had to call the regional manager regarding this new $charge, in which she said this establishment stated that January wasn't paidI told her that I was told that the associate couldn't look up that information and only the accounting manager could do itShe told me that you can and that it stated that on the 28th they received February but no January rent was grantedShe also said that I should contact the lawyer and see if there was a reason January's rent wasn't receivedSo that's exactly what I didThe secretary told me that the 28th payment was for January's rent and that on the 14th February's rent would be paid out to them and they were notified about it alreadyI called about this matter and it took for me to say this again to whomever "helped" me to put me on hold for five minutes to have someone else get on the phone and say that there was a mistakeGood business requires the workers to be held accountable for their mistakes.
Regards,
*** ***

We apologize for the frustration this has caused, *** *** was contacted and the request to correct the billing cycle has been madeAgain, we do apologize for inconveniences

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was excited to have a response, and a quick resolutionHowever, as of today (October 2nd), I have not been contacted by any member of staff, let alone the manager, nor have any credits appear on my account.
Regards,
*** ***

Mr***, I apologize for the delay in your refund checkA check for $was cut for you and will be mailed out next weekIf you do not receive your check by Monday, October 17, please reply back to this complaint. Thank you, Kelsey M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a check for my Security Deposit, however, it is incorrectI contacted Duke Energy, and *** *** paid for electric for through for roughly $*** *** deducted roughly $from my deposit for electric and this is incorrectIt is my error the electric was switched over to *** *** some days early, but my lease ended on which leaves just days (16th - 20th) that I would be responsible for and that is not $*** *** flipped the charges incorrectlyIf the bill was roughly $that is roughly $per day * days is around $that should have been deducted, not $and changeThis needs correctedThat is either fraud or lack of attention to detail.The second deduction was for water and sewage of around $This is also incorrectEach month, I paid the statement charge that was given to me via your portal and can provide all of my payment history. If water and sewage would have been missed on any month, I assume it would have carried over and then I would have paid that as providedAt no time was I ever informed that water and sewage was being missed (even if it was) and if that was the case, it is the managements responsibility to advise me of such so that I could take care of the issue and not have it deducted from my deposit with no proper communicationThe final issue in regards to cable is also incorrectI was advised that a new lease would be PROVIDED TO ME when ready to sign when I discussed the issue with AngeliqueRegardless of who should be where to update the lease, it was communicated as such that it would be adjusted and never wasI was waiting for the adjusted lease to account for the cable charges and pet fee and it never camePeriodYou are attempting to put the burden on me when you admitted to the fact that cable was to be adjusted in this correspondence and that a lease would be created to adjust for that as well as the proper pet fee and you never completed said adjusted lease for me to signThe entire issue we are having is LACK OF COMMUNICATIONI had to ask about my deposit numerous times with no communication provided back to me and then after days and a report to the Revdex.com, I am given a check that is incorrect because once again, *** *** Management incorrectly deducted charges and cannot communicate issues if one existed, in regards to water and sewage*** *** still owes me the difference on electric as well as the water and sewage deduction and a correct check needs sent to meI have not and will not cash the other check and you can actually place a stop payment on itI need/want my correct deposit sent to me minus the days of electricSo it should total $or soI also want my cable deductions that was promised to me minus the pet fee you were supposed to charge meThat is roughly $50-$for months, totaling approximately $
Regards,
*** ***

To whom it may concern: This letter is in regards to a complaint Bavarian VillageApartments received from the Revdex.com form a current tenant *** ***Inthe letter Bavarian Village received form Ms***, the followingcomplaint was made Tenant stated that she
had been having problemswith the air conditioning unit for almost a yearShe stated that she had towait several days for maintenance to fix it when the temperature was over 80degrees outsideMs*** stated that she was told that this was an old unitand wasn’t guaranteed to work. Ms*** stated she believed she wasexpected to keep suffering in the heat while they try different solutionsOn behalf of Bavarian Village and Edward Rose & Sons wedo apologize Ms*** experienced trouble in regards to the air conditioning.After reviewing the history of the apartment, it was found that Ms*** hascalled in about her air conditioning only three times over the course of the 11monthsEvery service call was fixed promptlyHowever, due to theinconvenience, Fast track Mechanical has been scheduled to replace the airconditioning unit in Ms***’s apartment on Monday, June 1st,If you have any other questions or concerns please contactour office

Please accept our apologies on the delay in return of security depositYour security deposit refund check will print this week and you should have it no later than next weekIf you do not receive your refund by next week please call the Sundance Business Office or the Edward Rose & Sons
office

Hello Mr***, Thanks so much for bringing forth your concernsI do not believe you and I have had the pleasure of speaking to one another with me being new to *** ***I would love to set up a time for us to be able to address everything and to hopefully give you a speedy
resolutionPlease feel free to call me at or email me at [email protected] Thanks so much Kind Regards, Amanda S*** Property Manager *** *** Apartments

Dear ***, We’re sorry that you experiencedfrustration with getting your deposit refunded to youHowever, we have recordthat your refund check was mailed on September 4, and was cashed onSeptember 15, If you have any further concerns please contact Sundance orEdward Rose and
Sons

Hello ***, The very basic information on our lease cancellation policy is times the amount of rent and forfeiting your security depositThis information is handled through our business office which is available Monday-Friday from 9am-6pmDuring the weekends it is the leasing staff
that is hereThe leasing staff does not know all the details that the business office handlesIf you did not turn in keys or sign a lease cancellation form the cancellation is not validSince you have occupied the apartment for the days in October you are responsible for paying rent for those two days along with the cancellation feeIt is a courtesy that we have this cancellation policy in place for our residents and want to try to accommodate where we canI would advise that you pay what is owed for the days (if you are vacating today) which is $or the lease cancellation agreement will not be valid and you will be charged through the end of your lease I do apologize for any confusion Thank you, Rachel H*** Property Manager Polo Run Apartments 317-888-