Autohaus Munich

Good...

morning, I appreciate your quick response and offer. I accept and will be glad to consider this closed. Thank you, [redacted]
  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

After my initial conversation
with her on 11/30/15 I stated that I would be in contact by noon the following
day 12/01/15. I offered my name and contact information and explained to her it
might take me some time to gather the details but I would definitely contact
her as soon as I had an answer...

to her question. I had attempted to return her
call on Monday 11/3/15 and continued to get a “out of service” message when
dialing the number provided.Two digits had gotten
transposed in her phone number which delayed making contact by the noon
commitment. After researching it, I was able call the correct phone number and
inform Ms. [redacted] on 12/03/15 that the Military Discount had been applied and
would be reflected on her ledger promptly. I had also drafted an email.I apologized to Ms. [redacted] for
the breakdown in communication and reassured her that we always strive to
exceed our residents expectations with service. This delay was simply the
result of not having the correct contact information in the message. Mike E[redacted], Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Steven M[redacted] said I was not approved because of my income. He also said, I canceled my application. You cannot cancel an application if you are denied. You cannot charge people for running an application and deny that applicant when it is visual on the application they would definitely not qualify. That is why the other manager Lakia, said she could not submit the application. The application was never to be submitted because of my income as the manager and I agreed to. Steven m[redacted] is insinuating that I am ignorant with the process in which I am not.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.What specific issues are being resolved? When will I be receiving my $150 deposit? Was the issue with the cable overcharge for 10 months even looked into? That is a $200 overcharge. Was the issue that an apartment was acting as their own internet and cable provider and allowing only 1 internet service (theirs) and basically only one cable service (theirs) looked into at all? Is that at all legal? 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] mic I receive the check then I am satisfied. I have been awaiting my refund since I moved out April. If I receive my refund then I will agree. I will await until postman deliver my mail by Monday. October 17, I will respond back.  2016

Please be advised. Both parties applied and moved in the apartment together. At no point during the lease was the other removed by a mutual roommate drop. As a courtesy we attempted to reach out to the other roommate with no success.  At this point our only obligation...

is to return the deposit to the rightful lease holders. Which is why the check is cut in both names. At this point it becomes a civil matter.Thank you,Mallard Bay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted] Why is it hard to cut two different checks because we are not married nor have the same last name. It's two parties why not cut each check separately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I renewed my lease due to weather conditions. Horrible winter. There was no work order because I came into the office to report the problem because the phone lines were not working that day an another resident was reporting having mold again in her apartment. They did not set a trap they put out pellets. I went an bought traps. I have taken care of the washer hose problem myself. The faucet was reported twice by myself via phone an int the office when the phone line wasn't working. Liz wrote it on a piece of paper. The blinds were reported early on when I first moved in but they just stick them back into their slots. I would appreciate the refund for the cable an internet. No I will not be renewing my lease. I was without cable an internet for a month. Made several call an Liz said, "Well what do you want me to do about  it.
Thank You,
[redacted]

Ms. [redacted] and [redacted], Residents of [redacted] in apartment #[redacted], would not have been able to pay online in February due to paying rent late in January and the account being sent over to our attorney on January 16, 2017. [redacted] and [redacted] did not pay January rent until February 10, 2017, to our attorney. We only receive funds from our attorney twice a month and we had not yet received the residents funds for January from our attorney based on when the residents paid January's rent to the attorney. Rent is due on the first of every month. There is a discount period through the 5th. After the 5th, the $50.00 discount no longer applies and the amount must be paid in full with certified funds i.e. a money order or cashier's check. An online payment is not certified funds.  Lauren M[redacted], Assistant Manager, personally called the residents on February 14, 2017, and left a voicemail regarding this matter. Olivia B[redacted], Resident Director, also called the residents and left a voicemail on February 15, 2017, concerning this matter at 8:30 in the morning, when she arrived at work. We have not had our drop box since the middle of October. The account was sent back to the attorney on February 15, 2017 due to nonpayment of February rent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Although I am pleased with the resolution that Bavarian Village's accounting department "was able to reconcile your account and get this issue resolved", I would like an official letter from management stating that my account for September, October, and November has been reconciled. My account reflecting rent for October and November should be reconciled because I made my payments directly to someone in the office and received written receipts for the payments. Regarding payments for September and November,  the last written communication I received from management was that I owe the rent. I am requesting an official letter stating that I made the payments for the three stated months and that my account is reconciled. I am kindly requesting that the letter is signed by someone from upper management. Attached is documentation from management indicating that I owe for September and November rent. I look forward to your response. Thank you.

Ms. [redacted],   We are sorry you feel there was miscommunication regarding your rental payments. However, per the lease agreement, the leasing office had not received your rent and therefore, they have the legal right to turn over any account for eviction after the 5th of month. If the phone calls were not received, we do apologize and urge you to come into the office to make sure your contact information is up to date. If you need assistance on how to pay online for April please call the office or stop by. We believe this matter to be resolved and look forward to having clear lines of communication in the future.   Kind Regards,   Alycen W[redacted], CPM, CAPS Regional Property Manager

Mr. [redacted],Your refund was based on final charges on your account deducted from your security deposit. The cable price that was charged on your account matched the signed lease for your apartment at [redacted]. You did submit a request in writing to drop ancillary services and the manager emailed you stating that you could do so if you came in and signed a new lease, you never came in to sign that new lease. Therefore, we could not drop your ancillary services. Several cable providers have zones where other cable companies can’t do business in certain areas. For example you can’t Comcast in a Bright House area, therefore, no other cable provider will service the addresses in [redacted]. If you need a breakdown of your refund, there should be an attached letter with the refund check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below . . .
As I explained in my original complaint, any charges shown on my account upon move out were erroneous. I paid my last month's rent, and I paid my rent in full every month before for the entirety of my lease. The re[redacted] it showed I had a remaining balance is because the amount of my rent in their computer system was incorrect. I believe it showed $809, when my rent was only $799 (so, this not only showed my rent as being short each month, but all of my move-in charges, as well). Rachel, the property manager, was aware of this error, and I also have the hard copy of my lease to prove it. I have continued to try to reach out to Edward Rose's corporate office (I have left voicemails for April, Jolene, and Brittany) to discuss this issue, but all calls have gone unanswered and unreturned. Any resolution, aside from my entire deposit being returned, is unacceptable, and will absolutely be taken to small claims court. My attorney, [redacted], will be filing a case on October 1, if the money is not returned to me in full by said date.
Regards,
[redacted]

Mr. [redacted], We apologize for any inconvenience that this has given you. A refund check in the amount of $191.63 will be printed out tomorrow and mailed out no later than Monday the 22nd. Please let me know if we can do anything further.  Thank you, Kelsey M[redacted]

November 2, 2017   Dear [redacted], Thank you for taking the opportunity to speak with me this morning regarding your lease at [redacted].  I am happy that we were able to come to an agreement on your concerns and hope that we have satisfied your expectations of the resolution....

Please feel free to contact me at 317-885-7368 if you have any questions. Sincerely,   Melissa Q[redacted] Property Manager [redacted] Apartments 317-885-7368 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While I appreciate the attachments from [redacted], they have not demonstrated consistency in honoring previous statements / comments and since I have not yet received the final bill in the mail - I would prefer to wait until that statement comes in the mail before I agree to full resolution.  IF, the mail statement reflects what has been provided via the documents, I will agree to resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]There are 6 issues, plus saying I owe $98 more!! 1)$114 for WALLS VERY DIRTY IS CRAZY!!!When I did try to clean any dirt from the walls, it went to the primer! Carpet relaced is the only legit!! Crisper cover should be deleted for sm amt, do not understand Seal Floor!!! The biggest issue is the sink, the crack was there when we moved in, they need to check the tenant before us and see if that is on their move-in report!!! I paid $479.00 for security deposit and a refund on any of above issues should be done! Thanks, [redacted]
Regards,
[redacted]

Mr. [redacted], We are sorry that you did not enjoy your time living at Polo Run. We feel that we have upheld our responsibilities in the lease. We would like to resolve any outstanding issues that you have. If you could please let us know what you are disputing, we will happily look into the issue and...

provide an explanation or correct any errors. We look forward to hearing back from you.

Ms. [redacted], I am so sorry the attorney did not contact your attorney. As of today, Ms. [redacted] has responded.  Thank you