Autohaus Munich

Ms. [redacted],   Thank you for reaching out. Our records show that you applied for an apartment at [redacted] and your application was not approved due to insufficient income. Though you may have been looking to add an additional applicant, after three weeks we have it on record that you cancelled...

your application. Applications fees, unfortunately, are non-refundable and we must be consistent as to not violate fair-housing laws. I understand that you have spoken with the Property Manager, President of our company, and myself, the Regional Manager of [redacted] Apartments regarding this matter and we feel as though the issue has been clearly communicated to you. If you are still requiring additional explanation, please feel free to reach out to the [redacted] Business Office.   Steven M[redacted], CAM, CAPS, CPM® Regional Property Manager Edward Rose & Sons

I don’t know if we can say we did settle her complaint. She knew she was going to have damage charges and all of the charges she has we have documentation for. I think they are all legitimate charges that she should be held responsible. Steven M[redacted], CAM, CAPS Property Manager Polo Run Apartments...

P: 317-888-5269 F: 317-888-0917

Mr. [redacted] is correct. He should be receiving his security deposit back minus the final water and sewer fees that are billed in arrears. Mr. [redacted] provided a notice to vacate via email to a former staff member. The new staff member who processed his final account settlement, was not...

able to locate his notice to vacate or his referral credit authorization in the file and charged his account as a result. All of the information has been provided to our accounting team. Both the Regional Property Manager and the accounting team are working diligently to ensure that Mr. [redacted] receives his refund. Mr. [redacted] will be contacted within the next 5 business days with a check number and shipping confirmation details regarding his refund.

Hello [redacted],   Thank you for sharing your experience with us at [redacted]. We value your input, and thank you for giving us the opportunity to address your concerns. We apologize for any inconvenience the issues may have caused you, and can assure you that we are working to resolve A/C...

failure. On August 29th our maintenance supervisor went over to your apartment and noticed that the A/C was working properly. On further inspection on the outdoor unit we did find a very small leak in the outdoor condenser. This was addressed and no other complaints were called in. Again we thank you for your patience and appreciate you being a resident with us.   We are committed to providing you efficient and thorough service. As a resident of [redacted] you are entitled to email me personally at [email protected] or call me to discuss how I can make you and your family more comfortable here at [redacted].   Kind Regards,   Lorenzo D. Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Mr. [redacted], I wanted to inform you that a check was cut last week and should be mailed out before the end of this week.  Thank you

9/27/17 7:13 P.M. We have received your complaint and appreciate the opportunity to respond. After researching the complaint and  speaking with Lorenzo, we would like to apologize if the ball was dropped along the lines. Nonetheless Edward Rose strives in providing all of our residents in...

excellent customer service. Currently the credits you are requesting have been approved and will be resolved this week. Lorenzo will personally reach out to you tomorrow with an update. We are very pleased to hear that you love the complex and your apartment and we hope to show you what Edward Rose can do for you from now on.

Ms. [redacted],We are sorry that you are having
issues with Sundance. We have reviewed your account and spoke to the person who
handled your move out file. Due to the lack of communication we will be waiving
your damage charges and you will be receiving an updated letter in the mail
from our...

corporate office.

Dear Ms. [redacted],   We're happy to release more clarity on the updated balance of your account.  I've attached the monthly charges as well as your one-time move in fees which include:  Rent, Internet, Internet hookup, Washer/Dryer Rental, Non-Redecorating Fee, Trash Fee, and the 6 Month Premium.  You'll notice that we've prorated the move in month of April and the move out month of October to match your lease start date of [redacted] and lease expiration of [redacted].  Along with the totals of the set recurring charges (Rent, Internet, Washer/Dryer, Trash, Short Term Premium) we've also put in the monthly water and sewer consumptions and then applied what you paid each month.  You'll see on the spreadsheet that during the month of September you paid $1209.00, but that did not cover the washer/dryer rental, short term premium, prorated internet because it was dropped on 9/11/2017, the trash fee, or water/sewer.  This left September $163.61 short, but we did apply the advanced rent of $79.68.  In October once the final water and sewer was applied there was a balance of $33.36.  Balance of September of $83.93 plus October of $33.36 comes to $117.28.    We've also attached the email that I sent to you at approximately 4:36PM on the 4th of January.    Please let us know if there is anything more we can do.   Warm Regards,   Nikki L[redacted] Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Prior to explaining my response in detail, I would like to state that I have my Ph.D. and therefore, my title is Dr. [redacted], not Mrs. [redacted], and this was specified on my submission.  For your own future professional development, please note that it is unprofessional when appropriate titles are ignored.  I am not denying the fact that there were pet stains in the living room.  However, this did not warrant replacement of the carpet throughout the entire apartment.  Moreover, my position remains that regardless of the pet stains, there were other damages to the carpet that were not my fault that would have required replacement of the carpet.  I doubt that there were any attempts to clean the carpet.  I maintain my position that I should not be held responsible for the entire amount you are charging me to replace the carpet.In regards to your insinuation that I may have fabricated the death of my pets to get you to credit me rent that you overcharged me, let me assure you that this is not the case.  My pet Gia died in June of 2014 and I noted this when I signed my lease in July of 2014.  My second pet, Bella, died in March of 2015.  I even had a conversation with Mr. M[redacted] shortly after her death because other residents in our building were not cleaning up after their pets, and I received a letter threatening to charge me a fine if I didn't start cleaning up after my pets.  I immediately contacted Mr. M[redacted] to let him know that my pet had died and I did not own any pets anymore, and I did not want to be charged a fine for someone else's lack of responsibility in cleaning up after their pet.  I wonder why, at this point, Mr. M[redacted] did not bring up the fact that I should have the pet fee removed from my rent since I no longer owned a pet?I never received copies of the leases I signed, nor did anyone ever go over them with me after the first lease.  Therefore, I have no documentation specifying that the monthly pet fee is non-refundable.  However, I never believed that the pet fee was refundable.  I was told the pet fee was for extra wear and tear to the apartment due to having pets in it.  If I would have known this pet 'fee' was actually rent for my pets, why would I not have gone to the leasing office after my second pet died to remove the pet fee from my account?  If this pet 'fee' is actually pet rent, why don't you just call it pet rent?  It seems to me as if this is misrepresentation of what the fee actually is.I disagree with your comments regarding the carpet renewal cleaning.  You were negligent in the fact that you NEVER cleaned my carpet even though I called multiple times each year to request this.  Had you cleaned my carpet on a yearly basis as promised, I do not feel that the damage to the carpet would have been enough to warrant replacement.Regards,
Dr. [redacted]

To Whom It May Concern: [redacted] and [redacted], Residents of [redacted] in apartment #[redacted] would not have been able to pay online in February due to paying rent late in January and the account being sent over to our attorney on January 16, 2017. [redacted] and [redacted] did not pay January rent until February 10, 2017 to our attorney. We only receive funds from our attorney twice a month and we had not yet received the residents funds for January from our attorney based on when the residents paid January's rent to the attorney. Also, rent is due on the first of every month. There is a discount period through the 5th. After the 5th, the $50.00 discount no longer applies and the amount must be paid in full with certified funds i.e. a money order or cashier's check. An online payment is not certified funds.  Lauren M[redacted], Assistant Manager personally called the residents February 14, 2017 and left a voicemail regarding this matter. Olivia B[redacted], Resident Director also called the residents and left a voicemail on February 15, 2017concerning this matter at 8:30 in the morning, when she arrived at work. We have not had our drop box since the middle of October. They were able to pay February’s rent to the attorney’s office and pay March’s rent on time, without penalty. Our office hours are Monday through Friday 9:00 AM-6:00 PM and Saturday 9:00 AM – 5:00 PM. We sent these notifications out over  a year ago. As a convenience we allow online payments to our residents. However, to guarantee certified collection of those funds prior to our township’s filing policies we must have a stop date when online payments can no longer be accepted. Our lease states we can turn any account over to the attorney any day after the 5th of the month. Out of courtesy, we give our residents a much longer grace period than that and even try to go above and beyond by sending multiple notices as well as follow up phone calls to try to prevent these things from happening.   Thank you

Ms. [redacted],   On your signed application, there is a section that states, “A non-refundable application fee in the amount of $35 is given to the landlord by the applicant to depreciate any expense incurred by the landlord to process the application.” Since you willingly signed this, your application is not refundable. Unfortunately, we cannot make exceptions to this rule without violating fair housing law. If you would like to schedule a meeting to discuss this in person, please call the [redacted] Apartments office and we would be happy to sit down with you.   Steven M[redacted], CAM, CAPS, CPM® Regional Property Manager Edward Rose & Sons

[redacted],Please provide the billing information from Duke Energy for the amount that was paid to our office. Please speak to Jaime regarding this matter. Thank you

I lived at Latitudes in Indianapolis.  Also, I sent a detailed letter to the corporate office with my complaint when I submitted my...

check, but nobody ever responded to me.  The property manager, Jeremy, was extremely difficult to interact with.  He just kept repeating the same thing over and over without conveying any understanding of the situation.  In addition, his emails were extremely difficult to read because they were filled with grammar errors, incomplete sentences, and words that are not real words in the English language.  In addition, I spoke with Emily K[redacted], who also provided me with horrible customer service.  She was extremely condescending and when I first called to talk about the situation, she told me that she could not help me at that point because 'her computer was off' and she 'wasn't feeling that great'.

Ms. [redacted],Our attorney will reach out to you when she is back in the office next week.  Thank you

Dear [redacted]:We're very sorry you experienced a longer than expected wait time for your security deposit to be refunded. Your refund check was processed and over knighted to the address of [redacted] in [redacted], IN. If for some reason you do not receive this check please feel free to call or...

email Edward Rose's corporate office. However, you should receive your refund check by tomorrow. Kind Regards, Alycen W[redacted], CAM, CAPSRegional Manager, Edward Rose

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:* I did not receive an email from the [redacted] Property Manager following our conversation on Jan 4th.  (To confirm, my lease was dated [redacted]  Response indicates 4/9/17.)* I have not received an updated final bill from [redacted] in the mail.* the note sent to the Revdex.com and subsequently included in correspondence sent to me, does not include any details as to exactly what [redacted] is agreeing or billing.
Regards,
[redacted]

[redacted],   I apologize for any misunderstanding there was with any management in the past but, as you may know, the manager that you've mentioned is no longer with our company. Unfortunately, I cannot vouch for your conversation with her but I feel strongly that we have been consistent with upholding our policies. As our policy states, we have an obligation to submit and run any applicant that willingly turns an application into the office. You signed the entirety of the application including the portion that states, “A non-refundable application fee in the amount of $35 is given to the landlord by the applicant to depreciate any expense incurred by the landlord to process the application.” We must enforce the application fee charge in order to accommodate fair housing law. I hope this has offered some clarity.   Warm Regards,   Jessie M[redacted] Management Administrative Assistant Edward Rose & Sons

Dear Ms. [redacted]:Bavarian Village is very sorry
for the trouble you experienced with your September rent payment. Now that we
have received all of your documentation on your certified funds our accounting
department was able to reconcile your account and get this issue resolved. You
should not...

have an outstanding balance for your September, October or November
rent. We have also taken the drop box down, therefore, this will not be an
issue going forward. You are able to pay your rent in person at the office or
by mailing your rent to the office.  Thank you

[redacted], I apologize for the confusion with your refund. Our accounting team has went through your account and has issued you another check for $33.30 due to the wrong key return date. Please let us know if you have any further questions.  Thank you