Autohaus Munich

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
It is now weeks since the property attorney was contacted and still no responseI spoke with my attorney at 2:pm today 3/8/2017, my attorney has confirmed that the attorney representing the property has not responded to the request to resolve this issue.
Regards,
*** ***

***, I am so sorry that you were unable to get the answers you were looking forI wanted to let you know that $1,has been credited to your accountThat credit is for the paint, carpet, and cabinet doorWe have cut a check to you for $You had a balance of $on your
account when you moved outWe took that from your security deposit ($399.50)Please let us know if you have any further questions Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I authorize *** *** to contact me in writing for a resolution
Regards,
*** *** April 12, 2017 Dear MsS***,I have been advised by Indianapolis Legal Aid to ask you to respond in writing to my complaint and request for resolutionAny questions or comments that you would like to make, please respond by contacting me in writing at my email address: *** or address belowcc: *** Thank you in advance,Revdex.com *** ** *** ** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

It has come to our attention that the office staff has been in contact with you and has resolved all of your above mentioned issues at this timeIf you find this not to be true please reach out directly to the office of *** at ***Thank you for being a valued resident of our community

Mr*** reported his air conditioner problem for the first time on 6/2/16. We checked for proper operation of the air conditioner equipment and the ventilation systems to ensure everything was functioning properly, and it was. At this time, we cleaned the condensing unit to
maximum air flow. The work order was closed in *** on 6/8/16. The work was completed on 6/2/16 but due to new computer transition, we were unable to close it until a few days later. Mr*** reported another air conditioner concern on 6/13/During maintenance’s inspection, they found a loose wire, which was tightened. It was also noted on the work order the thermostat was set at degrees and the current temperature at the time was degrees. The work order was closed on 6/14/16. There has been no work orders put in since then regarding air conditioner. On 7/12/at approximately 11:am, maintenance inspected Mr***’s apartment again and found the thermostat to be set at degrees and it was reading degrees, please see attached picture. There was no repairs made at this time. We believe Mr***’s air conditioner is working properly and there is no repairs that need to be made. His apartment is on the 2nd floor, highest level, and has vaulted ceilings As temperatures rise throughout the day, his air conditioner is working harder, which is why is runs more, but it still providing cold air in his apartment. Mr***’s placed a maintenance work order for his dishwasher on 7/4/16, with our online *** *** program, it was not received until 7/5/16. An order was placed with *** *** *** on 6/30/for replacement dishwashersWe have reserved one of these dishwashers for Mr***. As of today, 7/12/16, we have still not received this order. Once this order is received, we will immediately install his new dishwasher. We sincerely apologize for customer service he has received from our Business Office. The Property Manager will now oversee this situation to ensure it is properly handled going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize for the experience you had, as a apartment community we do try to create an enjoyable community for each tenantWe apologize that was not your experienceThe steps have been completed in the finalization of you final account , again we apologize for your frustration and thank you for
your feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meMelissa has been very helpful in resolving this matterThanks to everyone involved for helping to come to an agreement so quickly
Regards,
*** ***

This is a response to a complaint by Mrs*** ***,
regarding her move out charges at Latitudes Apartments. Mrs*** moved out of Latitudes on July 31,
2015. Upon moving out, her apartment
home was inspected by the community’s, Assistant Maintenance Supervisor. During this inspection it was found that Mrs
*** would be charged for the following items: labor hours to remove the
carpet and carpet cost of $518.55. The
charges were assessed due to pet urine stains in the living room. There is currently five photos on-file of the
large circle shaped urine stains that have bled through the carpet into the
pad. The charges are based on a seven year use of the
carpet. The carpet damage charges are
assessed for years of use and are assigned to the apartment and not specifically
the resident. In this specific case,
Mrs***’s carpet was last replaced on July 1, 2011, prior to her
arrival. The move inspection sheet
dated, 07/19/2011, does not indicate any stains, pet smells, or other
concerning items for the move- in carpet.
Therefore, when she moved out and the pet urine was unable to be
removed, then the carpet and pad is replaced.
Her prorate that would be owed, would be the remaining three years of
use. Mrs***, states that she was advised that her pet fee of
$per month for her pet would go to the total cost of replacement if the
carpet had pet stains at move out. This
information is unable to be verified verbally, but can be contractually located
on the Pet Policy addendum signed on July 18, 2011. Bullet #states the pet fee will not be
applied to any damages at move out. This
would apply to both the upfront pet fee of $and the monthly fee of
$20. Regarding the refund of any money
for pet rent due to the death of an animal, this was not brought to the
management’s attention until after Mrs*** moved out of the apartment
home. At this time, we are unable to
verify the pet is no longer in the apartment home. Furthermore, the lease document states that
there were two pets in the apartment home. Our carpet renewal cleaning is a service that we provide to
our residents for renewing with us year after year. Although, it does not have any cash value, it
does help maintain a resident’s carpet.
Mrs*** is advising her carpet was replaced due to not receiving
maintenance. However, in this case the
charges are solely based on pet urine damage. The carpet replacement policy is a very common practice
within the apartment industry and has been upheld by many courts of law to
apply move out damages. At this time,
Latitudes Apartments is unable to provide any refund. Sincerely,Jeremy M***, CAM, CAPSProperty Manager

On or about December 28th, 2016, the Assistant Manager at *** *** Apartments, Dawn B*** received a rental verification for Ms***. Our company policy is that all previous resident rental verifications must be completed by our Corporate Office. Dawn immediately scanned the
document to our corporate office. Unfortunately, the person she scanned it to was out for the Holidays and then became sick so she did not see the email until 1/9/2017. The Manager of *** *** was also out of the office for the Holidays and was unaware of the situation until Monday, January 9, 2017. As of that date, April M*** (Accounts Receivable for Edward Rose and Sons), responded to Ms*** via email and returned all documents needed

9/15/2:P.M. To Whom It May Concern, Ms*** came to the clubhouse to discuss her bill after the office had closed. The employee informed Ms*** that we would be able to assist during regular business hours in which Ms*** became angry and had many “choice words”
stating that she works different hoursMs*** reached out to me, (Property Manager) for an explanation of the balance on the account later that evening, in which I responded the following morning that it was due to two things: an underpayment on the mocost (the moquote was correct), and the difference in price due to an internet upgradeNo additional fees were addedI also let her know that we have a resident portal she can use (and I included instructions on how to set it up), that offers many tools for our residents if our hours are not conducive to theirs. In regards to the dryer, the office was made aware of it last night when Ms*** came in. There is nothing listed on her move in checklist, nor in work order. We will resolve the pen marks using a magic eraserMs*** also has the correct contact information. She was emailing the site before, during and after her move inI have attached what was sent to Ms*** (personal information redacted)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I do want to add though, that had the business just properly communicated information to me from the start, none of this would have been neededIt took numerous emails, calls, and eventually a complaint to the Revdex.com to get any sort of explanation/resolution to the issue and in the end, all that was provided was a weak apology from managementI will not be recommending this apartment to anyone and will although I do not write reviews online, will make an exception for this complex and managementThat includes the actual complex, managing partner, complex manager and upper/senior management for lack of involvement when I specifically asked for it. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer was nothing more than a restating of what I had already stated and information I already knew. I believe their practices are wrong because there is no way to pay during the business hours or by 9 a.m. since we work and go to school. I was told on the phone they didn't have a drop box since like November although I knew already it hasn't been that way since October. There is no real way to be able to work with a company that does not work with you especially as a resident. I am sure they would not accept this type of treatment if they were in my shoes. 
Regards,
[redacted]

Ms. [redacted],[redacted] and [redacted], Residents of [redacted] in apartment #[redacted], would not have been able to pay online in February due to paying rent late in January and the account being sent over to our attorney on January 16, 2017. [redacted] and [redacted] did not pay January rent...

until February 10, 2017, to our attorney. We only receive funds from our attorney twice a month and we had not yet received the residents funds for January from our attorney based on when the residents paid January's rent to the attorney. Rent is due on the first of every month. There is a discount period through the 5th. After the 5th, the $50.00 discount no longer applies and the amount must be paid in full with certified funds i.e. a money order or cashier's check. An online payment is not certified funds.  Lauren M[redacted], Assistant Manager, personally called the residents on February 14, 2017, and left a voicemail regarding this matter. Olivia B[redacted], Resident Director, also called the residents and left a voicemail on February 15, 2017, concerning this matter at 8:30 in the morning, when she arrived at work. We have not had our drop box since the middle of October. The account was sent back to the attorney on February 15, 2017 due to nonpayment of February rent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I can see where the internet has been the most problem, not the satellite and internet, so the amount is reasonable. I have been promised a credit twice before and never received it so I hope they will give it to us this time. 
In my opinion 9 occurrences of the same thing out of 24 months is very unsatisfactory.  This last time 4/17/2015 their maintenance staff was fooling around with the cables outside that morning before we lost internet service. My husband was home and can attest to that. In fact we lost satellite service for a short time that day too. My husband called and spoke to [redacted] that around 3:30-4pm- she told him she would send someone over to fix it right away, no one ever showed. My husband had to call back on Saturday as I stated in my complaint. 
I am a reasonable person until I have been lied to or put off numerous times. I understand things can happen sometimes with quick service or misunderstandings because I have been a property manager before. In the same regard the customer service at Bay Point is ridiculous. If you search Bay Point Apartments in Lafayette and read the reviews about it you will see we are not the only ones with problems while living here, and they are the same problems with service.
I wish I would have kept a diary of all of the incidents so I could have had a better course of events to tell.
Regards,
[redacted]

Date:  Thursday,April 23, 2015To:     BetterBusiness Bureau Re:     [redacted]          BayPointe Apartments        [redacted]...

[redacted] moved into Bay PointeApartments on April 1, 2013 and signed a one year lease.  At time of move-in, they opted to take cableand internet services provided by Edward Rose of Indiana, L.L.C.   On July 1, 2014, they signed a renewal lease for one yearand kept the cable and internet service.  Edward Rose of Indiana, L.L.C. owns the cablelines/system for Bay Pointe Apartments. However, the residents do have anoption to take internet through [redacted]. I have noted all of the work orders in our systemregarding internet/cable issues apartment #[redacted], in which the [redacted] reside.Internet:*  On April 3,2013, internet modem was authorized and working.*  On July 9, 2013,work order #[redacted] was created at 18:37 stating that the residents' internet wasout.  On July 10, 2013 at 10:11 the workorder states that the resident said the internet was working.*  On July 27,2013, work order #[redacted] was created at 13:14 stating the internet was notworking.  Maintenance reset the modem at14:42 and internet was working at this time.*  On July 30,2013, work order [redacted] was created at 12:04 stating the internet was notworking.  The modem was not cycling andneeded swapped with another one.  Thisswap occurred on August 2, 2013.*  On August 20,2013, work order #[redacted] was created at 8:45 stating that the resident could notget internet connection.  (This messagewas received through our voicemail system.) The internet was working.  Theproblem was with the residents' own piece of equipment, a wireless router thatneeded reset.*  On January 29,2014, work order #[redacted] was created at 15:30 stating that the internet had beenout since the prior evening and that the modem had no working lights.  A new modem was authorized on January 30,2014.*  On February 19,2014, work order #[redacted] was created at 17:34 stating that internet keeps goingout.  On February 20, 2014, a temp dropline was ran.  Resident purchased ownmodem.  On February 21, 2014, thepermanent drip line was ran, along with new fittings and splitters. *  On April 23,2014, work order #[redacted] was created at 9:44 due to a voice mail message left,stating that their cable and internet was not working.  Resident stated that the outside cable linewas not connected.  The maintenance foundthat the cable line had been tampered with and installed a new barrel fitting.*  On February 9,2015, work order #[redacted] was created at 16:17 stating that they had loss allchannels above 100 due to signal loss. On February 12, 2015, the box was rebooted and cable boxreprogrammed.  All channels were presentafter this fix.*  On April 17,2015, work order #[redacted] was created at 14:41 stating internet was out, butcable was fine.Maintenance replaced barrel fittings due to resident movingtheir cable box and modem.  Residentpurchased store bought cable and was losing signal through it.   Bay Pointe Apartments is willing to issue a credit of $34for internet services for the month of July 2013.  Bay Pointe Apartments is willing to issue a credit of $34for the time period of January 29, 2014 - February 19, 2014.(Please see a copy of the Charged Assessment Details pageof the lease showing what they pay for internet service.) Regards,[redacted]Property ManagerBay Pointe Apartments

[redacted],Can you please tell me what apartment complex you were living at? This will help me with getting in contact with the correct Property Manager. Thank you

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for taking the time to review my account. This has taken a great deal of time and effort on my part, and while I regret having to pursue this course of action I am pleased that it is now behind us.
Regards,
[redacted]

[redacted], The move out inspection we conducted with you was a preliminary inspection, meaning we are giving you an estimate on what you may be charged for upon move out. We will not know what or if you will be charged for any damages until our contractor assess your apartment. As for your...

carpet, if it is 7 years old you will not be charged the replacement cost.  Best, Ashley P[redacted]Property ManagerSundance Apartments317.889.1865