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Autoplicity.com Reviews (695)

Hello, Thank you for reaching out to usA full refund has been issued to your account as of 4/21/

Complaint: ***
I am rejecting this response because:I need the response to include the following: A return merchandise authorization (RMA) number; The name of the person (or department) and address I should send the one (1) wrench to, and: That I will received the entire amount of $refunded within two weeks after receipt of the one (1) wrench
Sincerely,
*** ** *** *** **

Dear Mr***I apologize for the issue you experienced with your orderI took this under review and found that you elected to cancel this order and we followed through on your requestIf you had wanted the order to be filled you would have had to send your core to be rebuilt, but you decided
against that which is completely understandableI acknowledge that our website did not make this clear prior to your purchase and I certainly apologize for any inconvenience this has causedUnfortunately, since you decided to cancel your order we were simply doing what you asked, which is in conflict with what you are asking for in this claimWe have already provided you with a refund which cannot be reversed so there is nothing more we can do at this time. Sincerely,Autoplicity Customer Service

Hello ***, Thanks for reaching out to usMy team is working on getting you an RMA and return instructions for your orderOnce the item is sent back a FULL refund will be issued to your account as requested

Hello, The missing part that the customer did not receive its out of stockTherefor a full refund has been issued to the customerWe cannot and will not keep the customers money for a product that is not availableWe apologize for the inconvenience but we cannot fulfill your order

Hello ***,
We apologize for the inconvenienceYour order has been shippedTracking information is provided below.
FedEx-
According to the tracking number, the order has been delivered as of 12/9/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10959085, and find that this resolution is satisfactory to me
Sincerely,
Pete ***

***
Complaint: ***
I'm rejecting because their website still shows large inventory at a very low price, seems like illegal advertising practices to me: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,As
you see ALL of our complaints have been resolvedMeaning the customer
was 100% satisfied with the resolution we provided for our mistakes
This is why we retain an A+ ratingAUTOPLICITY goes above and beyond to
satisfy customers issues and complaintsIn your case, the
items ordered did NOT qualify for free shippingThe free shipping we offer to UPS air shipping, the items you ordered are to big to be shipped via air and were denied by UPSYour order could only go out via UPS freight, this is why you were asked to pay an additional charge to cover shippingSince you refused to do so, we went ahead and issued you a full refund. Autoplicity's online condition of use has this clearly stated for all customer to see:
"There may be occasional shipping price errors on the website, and we reserve the right to cancel and refund these ordersYou will be contacted for an opportunity to pay the proper price if possible Oversized items are always subject to additional shipping fees."
Here is a link directly to this disclaimer.
http://autoplicity.com/conditions-of-use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Too bad one has to contact you before an A+ company does what is right
Sincerely,
*** ***

Hello,
We do our best to have the inventory updated once a dayWe apologize for the inconvenienceI am having my IT department go trough and update the inventory to ensure this does not happen again

Hello,
The customer placed an order with us on 3/6/The order was automatically flagged for fraud because the billing and shipping address did not matchWithin an hour the customer was emailed to verify the CC info so the order can be releasedSince the customer refused
to verify the information requested the order was cancelled and refunded in full WE have released the customers funds and the order has been cancelled

Initial Business Response /* (1000, 5, 2014/10/13) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenienceIt seems that the item that you ordered is on a continuous back
order with no exact ETAA FULL refund has been issued back to your payment accountPlease allow up to hours for the funds to reach your accountPlease give our sales team a call so we can help you find a similar product that is available
Initial Consumer Rebuttal /* (3000, 7, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This just puts me in a bad situation as I waited for these items for over a month and could not be able to do the repairsNot to mention this is getting worst when they tell me that items are not in stock and will be shipped within another month, creating the situation irritatingNow I've check the availability in their web and here shows completely different story, also not to mentions that deceiving information as well as advertisement for other customersI've provided the information, invoice and a screen shot of the item availability a day agoAll I need is the Items requested or the other suitable possible items which will be the Bilstein front and back, these items show in stock available as well as the others
Final Business Response /* (4000, 9, 2014/10/15) */
Hello,
*** the manufacture of the product ordered, is in the middle of a moving locationsAt this time ALL products are on nation back order due to this moveWe cannot ship these items out as requested because the manufacture is unable to drop ship at this timeA FULL refund has been issued to the customer, we don't not have any comparable shocks that are better quality than the ***They are a top of the line productWe do however carry KYB shock, which are half the price and qualitySeeing that the customer requested a "better" quality item, shipping out a lackluster product would not be a smart choiceWe apologize for the inconvenience but at this time all *** products are unavailable through usWe can however *** the customer once the item is available and honor the sale price

Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello ***,
A prepaid shipping label will be emailed to you shortlyOnce the item is sent back to us a FULL refund will be
issuedWe apologize for the inconvenience
Label will be sent to this Email- ***@gmail.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Very convienet fast and easy! Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124268, and find that this resolution is satisfactory to me
Sincerely,
Robert ***

Complaint: ***
I am rejecting this response because: First I am not a herThe parts were never used,
never installed, and only returned because they were incorrectThis was obvious when I opened the box so there was no need to install them. I followed the "No Hassle" return policy they promotedThey have not returned the parts as I do not have themI took pictures of the parts as I placed them back in the boxThis is unacceptable and advertising!
Sincerely,
*** ***

Hello, We apologize for the inconvenience If you wish to return he item for a refund, please do soPlease follow the return instructions below: Return Address-Autoplicity*** *** ***
*** *** ** ***
*Please be sure to write the following RMA number on the label or
package to identify the return. *** *** Upon returning the item, please email the return tracking number to: *** to ensure credit gets issued as soon as the package arrives to our facility

Hello, A check was sent to the customer for a full refundWe were not able to refund the customers account ending in *** for the payment gateway has expired. The check was sent to the customers address on file: *** ***
** *** ***
** *** ** ***United
States

The customer's complaint is misplaced against usWe are simply facilitating communication between the customer and the manufacturer of the productUnfortunately, the manufacturer has not been as cooperative as we would like so the process has been delayedThere is nothing we can do to compel the
manufacturer to expedite the processWe will provide an update to the customer as soon as the manufacturer has gotten back to us. Sincerely,Autoplicity Customer Service

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Address: 1528 W Adams St Ste 4A, Chicago, Illinois, United States, 60607-2450

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