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Autoplicity.com Reviews (695)

Hello,
The part the customer ordered as per manufacture part number corresponds to a skid place hardware, the customer was under the impression that a skid plate would be shippedAfter the first order the customer was refunded in full and was explained that the item ordered
was NOT a skid plate rather only hardwareThe customer then went ahead and placed yet another order for the same exact part number expecting a different itemYet again we explained to the customer that this is NOT a skid plateThe order was cancelled and a full refund was issued

Complaint: ***
I am rejecting this response because: I was given options.....send in a core that I dont have.....or cancel the order. This was not my choice
Sincerely,
*** ***

Customer has been since refunded for the amount he hasPlease close this claim

Initial Business Response /* (1000, 7, 2014/03/10) */
Contact Name and***tle: *** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenience that our company has caused youA refund has been issued to
your account as of for the full amount of $I would like to compensate you for the time and effort it took to travel to the nearest *** officePlease let us make it up to you
Thank you,
***
Customer Service Manager

A full refund has been issued to the customer via *** Payments

Hello,A prepaid shipping label has been emailed to youA full refund will be issued once the item is returned to usWe apologize for the inconvenience caused

On 8/31/I submitted an online order from Autoplicity for a jeep part which they showed they had in stock for immediate shipmentAn immediate payment was made to them from my PayPal accountThe order confirmation email said "This item will be shipping directly from the manufacture and takes about 1-business days to process and then ship directly to you." On 9/8, days later, insted of receiving the part, I got an email from Autoplicity which said "This part is in processing and shipping directly from the manufacturer to you....however, part number is on a back order until 10/7/Please advise if you would like to keep on back order or have it cancelled for a full refund." I immediately responded with the following email "Please cancel my orderI have no desire to wait that long when I can buy it in stock many other places, as your site said you had it in stock I bought it from you."Shortly after, Autoplicity responded with the following email "Hi, I have submitted for this to be cancelled as per your request."One week later on 9/I received the following email from Autoplicity "We wanted to update you on your order*** and let you know the approximate updated ship date is 10/7/Thanks so much for being patient and let us know if your looking for something else during that time." which implies that the order had not been cancelled, therefore no refund had been madeI immediately phoned Autoplicity and the person I spoke to said the order was in a "Pending process for cancelation"I referenced the prior emails and timing of my original cancellation and demand for refund, and insisted on an immediate cancellation and refundI was put on hold for minutes and the person told me the order was now cancelled, but the refund may take up to HoursI said that is too long, that I want an immediate refundSince they could get my payment immediately when I ordered it, It suggests that any delay is a dishonest way to hold customers funds longer for profittable use of those fundsI am extremely upset that they showed the part was in stock and charged me when the part was not in stock and would not be for weeks! It is even worse that they delay the cancelation and refund for another week, until I called to complainI have just checked PayPal and show no refund yet, minutes after they said the have intiated a refund

Contact Name and Title: *** TC.SManager
Contact Phone: ***
Contact Email: ***@autoplicity.com
Hello,
Thanks for reaching out to usA prepaid shipping label has been provided to you***-***
Once the item is returned to us, a full refund will be issuedThank
you

Hello, Thank you for reaching out to usSeeing that this order was placed on *** we will not be exchanging the item per *** policyA full refund will be issued to the customer once the item is sent back to usA return request has been open on *** for this order and will be accepted
shortlyThank you

I tried to call and ask a question concerning a product on *** they had listed After spending way too much time on hold on three occasions they could not answer my question They transferred me to sales and after waiting they hung up on me Tried again and after holding for over minutes they hung up on me and the third time I refused to be transferred to sales I told them never mind I'll buy from someone else This is a ridiculous way to treat customers

Initial Business Response /* (1000, 5, 2015/05/04) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
Thank you for reaching out to usA refund has just been initiated for the amount of $This credit
is for *** *** (returned part)Please allow up to business hours for the funds to reach your account

Initial Business Response /* (1000, 5, 2014/06/25) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenience our company has caused youYou have been refunded $for
the Bilstein products you have cancelledOnce the remainder of your order is confirmed cancelled by the warehouse, the difference will be refundedThis should be taken care of by the end of the day
Initial Consumer Rebuttal /* (3000, 7, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Maybe you have missed the pointIm complaining because your site which promotes on the front page LIVE IN-STOCK INVENTORY synced with manufacturer's warehouse, satisfaction guarantee, and most importantly the estimated shipping date on products shipped from manufacturerthe bilstein product I bought here http://autoplicity.com/products/XXXXXXX-bilstein_24_XXXXXX_46mm_monotube_shock_a... /> still has an estimated ship date of now 7-9-"was 7-7-when I placed order" hence the reason I ordered from you expecting a lil wait not sept 9th "and for it to hold up the entire order with no communication until I called, days later" after I paid for the stuff
your advertising on the site and i'm not the first to point this out to you as theres plenty of complaints about the same thing with the same company
I know your a conglomerate of companies all under different domain names, but this is not the way to win customers
When you list a guaruntee you better dang well back it up.Me as a customer shouldn't be lied to call your customer service center times at least get told it was refunded in full which it wasn't and heres some new information after I requested a full refund I received a call while writing this stating the accidently shipped my remaining parts and that I wasn't being refunded the remaining balance
so in a nutshell heres my experince with autoplicity.com
go looking for parts for car, after hours of sourcing I come to you I find all my parts at excellant prices and I will recive everything weith a week or two.Im ecstatic I saved $im gonna fix my carthen I pay for the stuff started to get emails saying you left stuff in your cart heres 2% off to come back I had already paid for all this stuff so I start wondering.I check my bank account and money is gone to autoplicity so didnt worry, maybe site error I understand i'm a web dev and stuff happens
on the fourth day I received another 2% off please come check out email so know I get worried because I haven't got an processing email or anything besides the 2% emailSo I call, I ask about my order they have it and its all goodI asked about my shipping date and was told they dont know and that ill receive and email from the warehouse when its shipped with tracking information so im like ok ill wait for the email and hung up
A couple hours go by and I receive an email with a notice that my stuff will be shipped september 9th now im in shock because who orders car parts and waits months ? So I called and am like what the heck is going on I am now told that the shocks are whats holding the order up "which by the way should be told in the email a customer shouldn't have to call and find out imo",I asked why the site still says as we speak a ship date if ordered today of 7-4-and your telling me 9-and your site also says synced with manufacturers and live in stock I was not given an explanation so im like ive had enough of this and please refund my money so I could go to another companySo thet said ok and we ended the call.So a day goes by no word email phone call or anything on the refund so I call again and ask wheres my money and I was told that they will send me an email in a lil bit with that information so me being patient even after all this ended the call to wait for the email.I received an email about hours later saying there refunding me so then im *** and I call in and said I paid you bucks why am I receiving only they said its because of that being the manufacturer refund and that the warehouse says its ok they will refund the rest of it.so now its like dayand im a little madso I have to wait additonal time around ten days to be refunded money so now im even further behind on getting my parts because I need rthat money to pay for them from somewhere else.so now im od in my bank because of this because I needed those parts bad and wasnt sure when I recive my money from autoplicity.comI then ordered parts from summit.comIm on day four and I received an phone call from the lady at autoplicity call center stating they made a mistake and sent the rest of the parts not on hold and that I wouldn't be receiving a refund on the order so know im in the hole, got two sets of parts coming, and am out time, patience and moneyAll because your sites advertising an item
Thanks but I think store credit or a monetary settlement is justified
Final Business Response /* (4000, 9, 2014/07/02) */
Hello,
You have been refunded in fullWe cannot refund you more than what you have paidA note has been made on your order for you to receive 15% off your next order to offset your bad experience
Final Consumer Response /* (2000, 11, 2014/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You For Listening.Thats all I really wanted for you to hear me out

Hello,
We are very confused about this accusationOur website states the item ordered is sold individuallyThe customer ordered (2) Bosch spark plugs and was shipped (2) Bosch spark plugsTracking number *** ***
Here is the
link to our ad for the item in question. As you can see under product details it states that the items is sold individually and not on a pack of 10?
***-bosch-spark-plug-box-of-

Dear Mr. ***, I apologize for the issue you experienced with your return I took this under review and found that the items were not returned to you as they should have been Given the amount of time that has passed we can no longer locate the original items so we will be happy to provide you with a refund Unfortunately, we cannot issue a direct refund via the same payment method you used because too much time has passed We can either send you a refund check via mail or we can provide a refund to you via *** If you would prefer *** please provide me with your *** email address, and if you would prefer a check please provide me with your current mailing address I will await your response. Sincerely, Autoplicity Customer Service

Complaint: ***
I am rejecting this response because: until I recieve the check I can not say it is resolved
Sincerely,
Justin ***

Hello, Thank you for bringing this to our attentionWe apologize for the inconvenience and would like to make it rightA full refund will be issued for the incorrect product descriptionWe will not be able to ship the missing part to the customer for as you can see on your site, we
physically do not have stock. The accounting team will be issuing a refund today and funds will be available with 48-business hoursThank you

Revdex.com: Yes the *** company credited the amount on their A to Z procedure and it is processingI am now pleased with the outcome.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I still have not received a refundThis message was a further waste of my time
Sincerely,
*** ***

You have not fully represented what happenedOn 10/you filed a claim against us on *** without contacting us beforehand for assistanceOnce this claim process begins everything needs to be handled via that claimYour claim is still open and under review by *** which is why you have not
received your refundIf you withdraw your claim we will be happy to process it for you right awayIn short, the actions you took are preventing you from getting the outcome you desireWe will not be able to provide you with anything more than a full refund for your order once *** has completed their reviewI apologize for any misunderstanding regarding this matter. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/02/19) */
***
Sorry to hear you experienced such difficulties with our company, that's certainly not how we operate
We would love to try and make it up to youI have gone ahead and issued you a full refund for your shipping charges *** also I would like you offer you discounted pricing for your next purchaseOnce again we apologize for the inconvenienceHave a nice day
Final Consumer Response /* (450, 6, 2014/02/19) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

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Address: 1528 W Adams St Ste 4A, Chicago, Illinois, United States, 60607-2450

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