Autoplicity.com

Complaint: ***
I am rejecting this response because:
I need the response to include the following:
A return merchandise authorization (RMA) number;
The name of the person (or department) and address I should send the one (1) wrench to, and:
That I will received the entire amount of $refunded within two weeks after receipt of the one (1) wrench
Sincerely,
*** ** *** *** **

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlthough they finally refunded, it was after phone calls, a dispute filed with my bank and filing a complaint on hereTo contradict the business statement that they didn't show it in there system, each time I called the rep acknowledged the order and said it showed cancelled.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I file a return with the company and have yet to receive any notification from the company in regards to how and where to return these items
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I placed the order through ***, so that is where I emailed the company fromWe will go through the manufacturer, however I am rejecting this response, because your statement is not trueBoth return requests were responded with a case settled for technical issuesThis is unethical in my opinion
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/04/13) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceA full refund has been issued back to your account as of 4/2/
The reason for the full refund is because we do not carry the item you are inquiring aboutWe cannot and will not ship you out the desired product because we do not have it availableThank you

Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and *itle: *** *C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello,
*his has been taken care of on the PP claim the customer initially openedA full refund will be issued to the
customer once the item is returned
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
(*he consumer indicated he/she ACCEP*ED the response from the business.)

Complaint: ***
I am rejecting this response because: I called the phone number you provided *** two times this morningThe first time that I talked to customer service the representative could not find my order, and kept asking me if I made my order through *** ** ***I didn't make my order through either oneI made my order through ***So I called back a second time using the other choice on the phone promptI asked to talk to the Customer Service DirectorThe woman I talked to took down my phone number and emailI asked her would I be receiving a phone call or an email? She assured me that I would be receiving a phone call within an hourI have waited all day and I still have not received a phone call or an emailAm I talking to the wrong people? When they answer the phone they are saying AutoplicityI made my order through ***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/10/16) */
*** Name and *itle: *** *C.SManager
*** Phone: XXX-XXX-XXXXext ***
*** Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenience our company has caused you*he eta for the item you have ordered is
10/*he part is unavailable to ship any sooner than this dateWe understand this causes a delay in your plansWe are willing to issue you a 10% refund if you choose to wait for your order to be shippedOr we can cancel your order and issue you a FULL refundPlease advise

A full refund has been issued to the customer.
For the record the item product page and details states that this item is sold individuallyYes it states that the it is a box of in the address link, BUT no where does it state that in the ad

I took this under review and found that the customer specified a PO Box as his shipping address but the order was shipped via *** so delivery was not possible The customer contacted us in late August to inquire as to the status of his order, at which point we realized what had occurred with
the shipment We tried to provide assistance to the customer but he began using obscene language while speaking with one of our agents We offered to have his order reshipped if the customer was willing to pay an additional shipping fee but the customer did not respond to our email from roughly one week ago Given that the customer has specified in this complaint that he would like a refund I have initiated one for him which will be process within the next business days The customer will receive an email notification from us once the refund has been completed

Hello,
The customer ordered a Superwinch 90-17384, which is a replacement part for a winchOur website shows a picture for a complete winch for this part number WITH the declaimer in our policy stating that pictures are just for reference, actual item may varyThe
customer was under the impression that he will received a $600+ winch for the $cents he PaidClearly this was not the caseSince we acknowledged the customers disappointment we issued a full refund to the customer for the part and shipping chargesWe will NOT be shipping the customer a complete winch kitThe customer can call the mfg and confirm that the part number ordered- 90-is just a replacement part not a full winch kit

Hello,
Thank you for reaching out to usYour support ticket with our company will be updated shortly with a prepaid shipping labelOnce the item reaches our facility a refund will be issued

Dear Mr***
Thank you for getting back to us with the information we requested We will be in touch as soon as possible with an update on your return request
Sincerely,
Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Thanks for reaching out to usWe sincerely apologize for the inconvenienceA full refund has been issued to your
account ending in *** for the amount of $as of 10/20/
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The part has been returned and my credit card that was charged on October 10th, It is now November 27th still has not been credited
I am waiting on a credit in the amount of $before this issue will be resolved
Final Business Response /* (4000, 9, 2015/10/27) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello ***,
A full refund has been issued to your account as of 10/The amount of $has been issued to your card ending in

As I said, because this is now a claim on *** we have to follow the *** claim process procedureThis will cause a delay in the processing of your refundIf you would like to keep the claim open that is completely fine, but please note that this is what is causing the delayThere is nothing more we can to expedite the process since it is entirely outside of our controlIf the claim is withdrawn, however, I can guarantee your refund would be immediately processed. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/08/15) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenience causedUnfortunately our warehouse was not able to provide tracking
information in a timely matter, nor confirm cancellationWe truly apologize for this issueAs requested a FULL refund for the rotors as well as shipping charges has been issued to your accountPlease allow up to business hours for the funds to reach your account

Horrible company!!!! Placed an Order for a "IN Stock" item Charged for Item and shipping NO ITEM It's now on back order and they can't give me any firm date AND when I asked to change shipping because I thought it was IN STOCK, they said NO?
I need a refund and now can't get a manager(Isn't IN yet...) Tried Voice Mail and mailbox is FULL SAD COMPANY, DON'T waste your time!

Hello, We apologize for the delayOur accounting staff will be issuing a full refund back to your account within the next hoursThank you for your patience

Complaint: ***
I am rejecting this response because:
Clearly the link you provided states "box of 10" in the link itselfI notified the customer service rep from autoplicty in a email that I received out of spark plugs and his response was:
"Hi there,
I did some digging for this one and found out there was an error on the required order quantity, the website should have only allowed you to order a box of which would be a minimum order quantity of quantity 10, some how the website allowed you to order a single one, I have notified our IT department and they will have it fixed right away, please let me know if you wish to return what was delivered, thanksUnfortunately we will be unable to ship out since a single was orderedWe apologize for the inconvenience caused." (End e-mail) The website link has been changed since I bought the items, *** clearly admits fault in his own wordsImmediately after that I wrote *** back, explaining that I would like to return the items for a refundHe responded stating I must send a picture of the items sent, so I didI waited for return instructions and never received anyI wrote back again stating that I felt I was being stolen from if I could not return the items for a refund and once again, never heard back from ***Other websites sell the pack of spark plugs for a few dollars more than autoplicity is charging for a single, I thought I was getting a little bit of a deal, but now I have been ripped off by a long shotNever filed a Revdex.com complaint in my life, but autoplicity deserves to be called out, they misrepresent products, they won't allow returns, they won't address complaints, and they rip their customers off
Sincerely,
*** ***

Hello, Thank you for reaching out to usA prepaid shipping label will be issued to your email shortlyOnce the item is received back to our warehouse it will undergo inspectionIf deemed in new condition a full refund will be issued