AvanSkinLabs

I tried to cancel this order by calling the number provide in the package several times. The order is not in service.
I tried to cancel this order by calling the number provide in the package several times. The order is not in service. Thus, there is no readily accessbile way to cancel the order.

Company provides false advertising relative to "Free Sample" and subsequent billing without placing an order.
September 6, 2018, I sent $5.79 to *** for a sample anti-aging cream. I used a credit card. Advertisement said if consumer wants to order the cream, do nothing and in 30 days the order will be completed. Otherwise, consumers had 30 days to cancel. September 24 & 26, 2018 the company attempted to deduct $39.75 from the card used.
I called Customer Support and the representative hung up on me! All subsequent calls was not answered.
I need them to stop debiting my card. I did not abd WILL NOT order the cream!

When you order a free sample and pay only shipping you are also unknowinlgly agreeing to receive regularly scheduled shipments
Buyer beware! When you order a free sample and pay only shipping you are also agreeing to receive regularly scheduled shipments and your credit card will be charged $87. This is not clearly stated ANYWHERE on the website and not stated at all on the shipping invoice included with your sample. In order to return and cancel, you must speak with a representative who first tries to coerce you into accepting the product, then tells you it can be returned but you must pay a restocking fee. This borders on MAIL FRAUD, folks! Only after repeatedly telling the phone rep that I do not want this product at all and asking to speak to a supervisor, did he back down and give me an "RMA NUMBER" to write on the package (by the way, I was charged for the product a whole month before it arrived in my mailbox) and enable me to return it. Shameful.

I cannot get this company to stop sending their products. Have refused all & need my $ back. Wrote to stop pro
uct arriving & still products come.help
2 products come every month despite refusing each product. Last month's letter did not help stop the products from coming. Please help me stop the products and get my money back. I have not opened one box. I just refuse delivery of them. Thank you.

Simply Allure Wrinkle is the name of product and company. I went on line and thought I was purchasing a sample of an Amy Carlson supported product, of a facial anti-wrinkle cream, for cost of $5.97. I read the information and my credit card would be charged $5.97 for this free sample. No place did it state I had 18 days to cancel or my credit card would be charged every month $19.87. The company charging me is not the Amy Carlson product. It is totally different. This company charged me $19.87 on the 19 day after my free sample charge of $5.97. I received the free sample and it made my eyes water and burn, I certainly would of canceled any further purchases. I
called the company twice and they refused to remove the $19.87 charge.
Product_Or_Service: nothing

of the three bottles of wrinkle cream that they claim they shipped I received first & 3rd. I returned 3rd due to rash. refund for 2nd was not received
When the first/trial bottle gave me rash, I cancelled but they say I didn't. The second bottle never arrived but my card was charges. when I called they claimed it was delivered and 3rd bottle was on its way. I received 3rd bottle and called and got return number and shipped back. But I never got a second bottle so I could not return. I went through card bank and bank said because I did not take note at time of cancellation I had to settle with merchant. I called again and offered to send back the first trial bottle instead of second that I never received... but they are forcefully denying any possible way to refund my $87.

I was attracted to this business because of its association with "Shark Tank." I ordered the free trial, paying the shipping and handling charges. Upon use I have had a severe reaction to the product - burning and redness which has necessitated that I can't use it any more. I also have been billed $87.50 twice for a product I didn't order or receive. This company and product is a scam. I have wasted $10 and I'm not going to waste anymore. Shark Tank needs to disassociate itself from this business.

SCAM: Avan Skin Labs has multiple addresses in West Florida, all the same phone number & has other SCAM affiliates it associates with.
SCAM: Avan Skin Labs promoted a "Free Trail" offer advertisement with Shark Tank (not certain this is the television Shark Tank show). For a shipping charge of $9.97 a "Free" sample will be sent.The site was unclear as to future charges or sending credit card information to affiliates. If the account is not unsubscribed immediately the Victims will be charged $97.48 on the credit card every month. This happened to me and I did not received any merchandise. When I unsubscribed from Avan Skin Labs my credit card information was sent to KLM Makeup 365 and now I am being charged $9.97 each month and do not receive any merchandise. I did not authorize these transactions and now it is a struggle to get out of this scam. I live in fear that this group will continue to use my credit card information through their other affiliates. I have to go to my bank and try to get out of this SCAM. In addition I have to cancel my credit card.

The company wrongly advertised. Instead of a free sample, they significantly overcharged. They sent and charged for boxes which were not ordered.
In January 2017 I went on-line and ordered one container of skin cream which I thought was free. However in the billing I believe it was listed as $87.50. I entered my credit card information and the computer went to a screen which said "I want monthly orders" ( or something to that effect). The company had the "yes" box checked. I tried about 20 times to uncheck the box with no success. I then went back to the prior screen thinking this would void the checked box.

1/8/18 I was charged $87.50 and on 1/9/18 I was charged $85.20. In February I was charged $87.50 and $85.20. I did not see these charges until early March when I reviewed my statements and I was overwhelmed! No way would I ever agree to pay that amount for skin cream!!

I was perplexed because I remembered only ordering one container, and there were 4 huge charges on my account!!
I wrote myself a note to call the company. The cream was breaking out my face so I discontinued use of it.

In quick succession more cream boxes arrived! I thought " what is going on here! I don't want this cream!" My March bank statement had two more charges for $87.50 and $85.20!!
When I called to speak to the representative I explained I had not wanted repeated orders, the cream broke my face out, and I was overcharged. He said I could not return any of the unused cream. After much arguing he agreed to credit my account $60 and $60. This was a fraction of what I had been charged for cream I did not order, did not want, and could not use.

The credits were shown in my account and I got an email confirmation of my cancellation.

Lo and behold today April 12 more cream arrived!!! I called the company and emphasized I never wanted the cream, did not order the cream, cancelled the cream, and told them I better not be billed for the cream. The representative said I was billed April 8 but if I sent back the box he would take off the charge. He gave me a return merchandise number

I said I wanted an email confirmation. I called my bank Suntrust and they did not yet have evidence of the bill and they reassured me it would not be put through. I asked for a form to file a dispute on the charges.

Company Web lured wife to $5 sample offer. They then billed monthly for product. Claim cancellation on 12.17.17 shipment 3.12.18.
Company Web ad lured wife to $5 sample offer. They then billed monthly for product. Claim cancellation on 12.17.17 shipment 3.12.18. Product names: AvanDermNu Anti-Aging Cream &Advanced Eye Serum. SLS#XXXXXX, Ref#XXXXXXX, SHPORDER#XXXXXX.

Called customer service # thrice: First call terminated after inaudible claim. Second without explanation. Third after inaudible claim.

Never authorized auto ship. Will not accept returns.
1st shipped Jan
2nd shipped 2/16, though I did not sign up for auto ship
On 3/23, I received third box. I called to send two unopened boxes back, and they would accept only one. Also, the 'restocking' fee is exorbanent at over $30.

Ship date: 2018/02/16
SlSORD XXXXXX
REF XXXXXXX
Shpord# XXXXXX

Ship date: 2018/03/19
SLSORD: XXXXXX
REF:XXXXXXX
SHIPORD# XXXXXX

RMA#XXXXXXXXX
RMA#XXXXXXXXX

Company charges my credit card (2) 85.00 charges each month Registered on line no obligation only shipping fee have cancelled on line
In January 2018 I purchased sample cream no obligation only shipping. Each month the comany charges my credit card two 85.00 charges a month I have sent all products unopened back to the company and they continue to charge my credit card

Company charged credit card for items I did not order. I ordered a free sample with Shipping charge of $5.79 only. They charged for products not order
On January 10,2018 I ordered a free sample skin cream with shipping charges of $5.79 charged to my credit card. In Feb. I was charged $87.50 for skin cream I did not get and did not order. I called my bank and was told the company had also charged me this amount in March. These charges are in dispute. I called the company on March 5th and spoke to "Victor" who told me I had requested enrollment in a monthly plan. I told him this was not true, I did not order the products and did not want them. I only received one product after the sample and wanted to return it.
He said I could only return it with a RMA number,, which was an agreement by me to pay a restocking fee or get a partial refund of $40.00. This was not acceptable to me. He then, after much discussion and my refusal, agreed to cancel my account and told me I did not have to return the product, that I could use it, give it to a friend, or throw it away.
I received a confirmation number of XXXXXXX and also an order number of XXXXXX stating that my "subscription" status was updated and cancelled.
I do not have the update from my bank yet regarding the two charges of $87.50, so I do not know if they will ultimately have to be paid by me or not. I believe this was a scam. I would never agree to subscribe to this and cannot afford the costs, and do not need a jar of cream every month.

Avan skin labs state that their terms and condition are if you buy their "
Ordered free sample of skin care . Now I am being charged $189.for a new order delivered that I did not request. I was charged monthly $200.for monthly charges .they gave me a round around about how to get my money back. Will they were taking more money out of my account .I went to the bank for a new card. This is fraud all the way. Taking menus out that I did not know about. My bank told me of other people that went like me. I want my money back. But I am not going to tell them my new account new account number. Please stop them ,other people are dealing with them

MISS INFORMATION WAS GIVEN AT THE TIME OF SUPPOSED TRIAL OF PRODUCT. NO RECURRING CHARGES AUTHORIZED PERIOD!!!
UPON ORDERING THERE WAS NOTHING TO SAY RECURRING CHARGES AFTER SPECIFIED TRIAL PERIOD. FIRST CALL TO MERCHANT ENDED UP BEING SUCH AN ORDEAL OTHER CALLS HAD TO BE MADE BECAUSE OF MORE MISS INFORMATION GIVEN BY SUPPOSED SUPERVISOR KYLE. HE JUST FLAT OUT LIED ABOUT PART OF IT AS A "COMPUTER ERROR" WHICH TURNED OUT TO BE THE CARD DECLINED THE BIGGER AMOUNT SO THEY CHARGED A LESSER AMOUNT TO GET PAID ORE MONEY. CHARGES WERE DISPUTED AND A SUPPOSED ONE TIME 50$ COURTESY REFUND WAS GIVEN BECAUSE OF SO CALLED "ERROR" BUT WHAT WASN'T TOLD WAS TWO MORE CHARGES WERE ALSO PUT ON 2 DAYS AGO TO FURTHER THEIR PAYMENT BECAUSE CARD DECLINED!! SECOND CALL WAS RIDICULOUS AND ENDED UP BEING DISCONNECTED (I THINK THEY HUNG UP) ANYWAY 3RD CALL TO SOMEONE NAMED "Z" THAT'S ALL I WAS GIVEN GAVE MORE INFORMATION THEN SO CALLED SUPERVISOR KYLE. WE WERE TOLD SECOND SHIPMENT WENT OUT AND THOSE WERE THE 2 CHARGES FROM 2 DAYS AGO BUT CARD WOULD NOT ALLOW FULL CHARGE IT DECLINED AND THE SO CALLED ERROR WAS ANOTHER WAY FOR THEM TO GET PAYMENT. WHEN PRODUCT IS RETURNED WITH RMA #XXXXXXXXX THEN OTHER TWO "ERROR" CHARGES WILL BE REFUNDED. SUBSCRIPTION ALSO CANCELLED WITH EMAILS TO PROVE. 50$REFUND IS ALL THEY WOULD GO BUT THAT IS BEING DISPUTED THROUGH CREDIT CARD BECAUSE OF MISS INFORMATION. ALL IN ALL 3 OUT OF 3 CUSTOMER SERVICE AGENTS TOLD DIFFERENT STORIES. ONLY THE 3RD ONE Z PRETTY MUCH TOLD THE TRUTH. BOTTOM LINE IS THERE IS NO TRIAL PERIOD TO REALLY KNOW IF THE PRODUCT WORKS OR NOT AND BY THE TIME YOU USE IT FOR WHAT WAS THOUGHT TO BE 30 DAYS THEY HAVE ALREADY PUT YOU ON A MONTHLY PLAN AND CHARGED YOU FULL PRICE AND YOU CANT EVEN SEND IT BACK FOR A REFUND BECAUSE THEY CLAIM YOUR TOO LATE!! THEN IF YOUR CARD DECLINES THEY GIVE SOME SONG AND DANCE ABOUT AN ERROR TO HIDE THE FACT THEY COULDN'T CHARGE FULL PRICE BUT STILL CHARGE YOU SOMETHING ANYWAY. ON TOP OF THAT THEY THEN SAID THERE WAS A RESTOCKING FEE WHICH WAS JUST AS MUCH CHARGED IN THE SO CALLED ERROR. THERE IS SO MUCH SHADINESS GOING ON HERE IT IS UNBELIEVABLE. THE 3RD CUSTOMER SERVICE REP SAID THEY WOULD NOT CHARGE THE RESTOCKING THAT WE WERE NEVER TOLD ABOUT BY THE SUPERVISOR KYLE AND THEN REFUND THE "ERROR" CHARGES WHEN THEY RECEIVE PRODUCT. WE WILL RETURN PRODUCT WITH RMA NUMBER AS SOON AS IT IS RECEIVED BY US AND WAIT TO SEE WHAT IS THE TRUTH.

Product not what is advertised and very very expensive.
Advertising misleading, cost misleading, and did not sign up for automatic withdrawal from account.
Ship date: 02/01/2018, already showing 03/02/2018
SLSORD:XXXXXX
REF:XXXXXXX
SHIPPER: AvanSkinLabs
SHPORD#XXXXXX

Under MYMAKEUPROCKS.NET, they charged my bank account $9.95 for a subscription, without my knowledge or consent.
I have used AvanSkinLabs in the past, but cancelled payments two months ago. This is a totally different company that I have never heard of or signed up for, and yet they used my bank account to charge me a monthly subscription fee, on 3/1/18. It would have been a monthly charge if I had not caught it. The website looks fake. This is a complete scam setup to steal from me.

False Advertisement Avan Skin Labs
SCAM ALERT !! I ordered a free sample of cream and serum by paying shipping fee $5.87 & $4.87. When the free sample arrived there was nothing in the package about canceling anything as they were leading us to believe we were getting a free sample. 30 days later, Avan Skin Labs charged my credit card $87.50 & $85.20. I called the Avan Skin Labs and they told me that my 14 day trial was up and that they could offer me a complementary partial refund of $140. We will see if they come through. I am still out $33.00.

I bought samples of anti-aging cream $5.79 and an eye serum $4.87. I was never told I was subscribing to these products or charged $690.80.
On 11/6 I bought the two samples for a total of $10.66. There was never any mention that this transaction would result in a monthly subscription to their products. And I was never informed that $172.70 would be withdrawn from my checking account 18 days later. Since then, they have withdrawn a total of $690.80 from my checking account without my permission. I received and was charged for products that I never ordered or used, so I called and demanded a full refund, but they refused to take responsibility or acknowledge their bad practices. I got not results.

No where was it mentioned what I purchased was a subscription to monthly deliveries and I was VERY careful reading through the online order form when placing my initial order. Two items were automatically shipped the next month at a cost of $87.50 & $85.20. The restocking fee was around $50 each (do not have the exact amount as I was livid when on the phone with them arranging the return).
Product_Or_Service: AvanDermNu