Well over one year ago I cancelled by Avast Software support Now, for the second time I am being charge through the Avast agent Digital River for the same subscription that was cancelled Last year I was also charged after cancelling the service I had to contact an agent to "re-cancel" my service, file for a refund to my credit card that they have on record and they told me I would not be charged again due to automatic renewal Now, year later, I have been charged again except after calling three times (getting disconnected twice) they refuse to have an agent correct the situation via their telephone support They state you have to go online to submit a ticket So now, after having to go through the same thing twice, I get to wait to hear back from them in order to get my money back
Initial Business Response /* (1000, 5, 2014/09/05) */
Thank you for submitting your request through the Revdex.com portalAn internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases
Kind Regards
Initial Business Response /* (1000, 7, 2015/01/26) */
Customer was already refunded by one of our staff based on his support ticket
Initial Consumer Rebuttal /* (2000, 9, 2015/02/03) */
2-2-
Sent via email:
We have received a full refund of $on January 20,
Thank you for your help in this matter
Sincerely,
***
Initial Business Response /* (1000, 5, 2015/12/21) */
Unfortunately, customer did not contacted our support
We contacted customer using our support portal with our offer of help
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
I did try to contact their customer support, and tech support when I could not get ahold of anyone elseI even tried callingSince my machine was infected with trojans and other malware after they unexpectedly cut me off I have had trouble getting copies of my emails to themIt is off my computer and after reading all the problems others have had with them I see why they are so badThey did not give me a refund I received only one email from them advising me how to get back with them this after I asked for a refund so they must have gotten my email to respond as such
Final Business Response /* (4000, 9, 2015/12/29) */
Customer was already refunded as he requested in our support portal
Final Consumer Response /* (2000, 11, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money finally was given back in very late Dec probably due to the holiday
Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (& days) before the renewal. These emails informs about upcoming renewal event together with a
description how to cancel this renewal feature.Her renewal was already refunded as she requested in our support portal
We were able to locate customer's request in our support portal
Customer contacted in February
Based on our records, his order was disputed which means that fraud charge-back was requested by customer
Unfortunately, Avast cannot refund orders which were put to dispute, these orders are
blocked by dispute status
We contacted our distributor Digital River to confirm that charge-back was processed
Initial Business Response /* (1000, 5, 2015/04/21) */
Customer contacted us via our support portal
Yesterday, my colleague canceled his Auto-Renewal option as he requested
Customer contacted us for a first time in April/
We never received any complaints about our product
Due to
our 30-days refund guarantee, his license cannot be refunded (purchase date - May/2014)
Initial Business Response /* (1000, 5, 2015/02/10) */
We refunded both of his subscriptions as he requested
Customer did not accepted terms & conditions for refund so refund was not yet processed
Customer should receive his money within next business days
Initial Consumer
Rebuttal /* (2000, 14, 2015/03/02) */
3-2-
Sent via email:
Resolved to better than I expected
*** ***
Final Business Response /* (4000, 12, 2015/03/02) */
Both orders were refunded back to the account used during the purchase
Initial Business Response /* (1000, 5, 2015/07/02) */
Unfortunately, customer never contacted us about this case
We refunded customer for the subscription as he requested
This case was escalated to the call center supervisor
Initial Business Response /* (1000, 5, 2015/09/04) */
Customer contacted us via our support portal with his request for an invoice of his order
His order contains many discrepancies so we had to initiate investigation with our distributor
Customer was asked by our agent for a proof
of charge however he did not replied us, yet
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have pages and pages of requests and responses from their tech departments and their outside billing service or whatever that is they sent me toI admit I did give up for a period because I was very frustrated and it was causing me so much stressWhen I found that I had spare time I resumed my inquest trying to find out why I could not get any access to my accountAgain I have pages and pages of their responses and sending me to this person and that person and another person and from one department saying they could not help so sending me back to the original departmentI finally had the idea to print my license agreement and look for the information they had been requesting over and over and over which made not a bit of sense to me because how could THEY not have the information? They are the ones who I purchased the software from? And this has been the issue from day oneWhy can they simply just go into my account give me access and let me review and make sure the account is not ever auto re-billed
AVAST
His order contains many discrepancies so we had to initiate investigation with our distributor
Customer was asked by our agent for a proof of charge however he did not replied us, yet
As they even admit in their response THEY had many discrepanciesThey initiated and investigation which I stated previously sent me from one department to another to the next all asking for the same informationI tried finding the charge on my credit cards and bank accounts, but simply could not find it because they could not even tell me how much the charge would have been forSo I was simply lost looking through all my statements for some amount that I thought possibly could be the purchaseWhile doing this I continued asking their departments if they could please just somehow get into my account or delete my account completely so I did not have to worry about any business whatsoever with their company in the future and as I said every person that responded asked the same question and then sent me to another personI did not understand why they as a technology company could not find this information in THEIR systemsAfter basically begging them to please delete my account or show me something saying the account was closed they still could not give me the informationI reviewed every single account I have again looking for a figure that they could not even provide me with, so I would just have to guess something under dollars I assumedThis was not easy just looking through statement after statement without any specifics of what I was looking for accept an amount I could assumed might be their charge
I finally received my final statement Friday looking for again some amount that may be their charge, but not having a specific amount provided to meThey informed me previously that again as they said, my account had MANY discrepanciesI did not cause any of these diiscrepanciesThey as a company were absolutely unhelpful or of any useThey finally recieved a response from I assume a manager stating that I was never charged for their software and this is why they could not help meAs I said, I have reviewed and re-reviewed all of my statements and I cannot find a charge that clearly is from their companyI do not accept their response, but if I can pay them possibly again because I cannot prove or disprove I was ever charged and get access, visibly see MY PERSONAL INFORMATION and delete any auto-rebillIf that is what it takes I will do it simply to be done with this company and never ever have to hear from them againAlthough I have been provided no proof from them that indeed I was not charged and I cannot find a charge that they cannot even tell me the specific amount for or what it would say as the purchaseI will email this manager request absolute assurances that I will be able to look at my account page and simply click a button to not auto re-bill by paying them possibly a second time I will do so happily so this can simply be overIt has cause me a massive amount of stress and now it turns out they are saying THEY never charged me! I had to do months of research which should have been done by THEM in order to be told this
I am not satisfied at all with their response, but I will gladly pay them possibly a second time to know with absolute certainty by looking at my personal information that I will never be re-billed by them I will pay them because they state I was never chargedI simply am that tired of dealing with themAs I said I have pages and pages of responses from one person to the next and it turns out it is their incompetance that caused this entire problem? If they are even telling the truth because I have been shown nothing to prove thisI no longer care, if paying them again will end this nightmare I will do so
This company is simply badPeriod
Finally as I stated I pulled my license information and as they stated there were very many discrepancies that they as a company had doing anything with my account and fwd it to them
Final Business Response /* (4000, 18, 2015/11/09) */
We are mixing two cases in one here
Of course that customer purchased Avast product, specifically Avast Internet Security in January/
However customer referring to additional order which was not found in our records nor distributors
We do apologize for confusion in this case
Final Consumer Response /* (4200, 20, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are all of a sudden saying now that I did purchase a valid product from Avast? After saying over and over and over that the product I bought was not an Avast product and I must have bought something from a 3rd party or some other company? You have insisted on this repeatedlyREPEATEDLY! Go back through your own responses, Sir or MadameYou repeatedly state that I must not have bought an Avast productNow you change your mind I suppose? Also, I can assure you I made absolutely no "second order" and have never claimed to have made a second order in any of my complaintsIf you are so inept you cannot follow the history of my requests for help in YOUR OWN SYSTEM, I just do not know what to sayI am just flabbergastedI have never once referred to a "second order", and why in good heavens would I ever try to purchase a second order after begging and pleading for help to simply look at my own financial information repeatedly and getting absolutely NOWHERE, but shuffled aroundAND ALSO BEING TOLD FLAT OUT, I MUST HAVE NEVER PURCHASED ONE OF YOUR PRODUCTSLOOK THROUGH YOUR OWN RESPONSES SIR OR MADAMELast I requested you send me an official apology in writing, addressed to me directly from your corporate office, not an apology of "confusion" that is not apologizing directly to me for the CONTINUED STRESS YOU ARE STILL CAUSING ME in insisting to provide some meaningless words that do not apologize to me directly while at the same time changing your narrative to, ohhh well yes he did purchase our product, and now saying I am referring to a different order? I just do not know what to respond to thatWhy? Why? Why would I try to purchase something from you when you insist I am not in your system and in your company and representatives statement? Finally, again go through your own notes please and see, just as I was giving in to your ridiculous company, you stated "customer never bought product from Avast", and this is what enraged me to not accept anything else but an apology from you in writing from your corporate officeHow can you sate "customer never bought an Avast product" and now state ohhhh, yes he did purchase an Avast product and then he tried to purchase a second product while I was begging and pleading for SOMEONE to simply let me see my account informationCan you tell me what month I requested to purchase this product? What product was this? Exactly how much was this product? Please see if you can pull that out of thin air as you just stated something you have said over and over I have not done and now say I have, PLUS I wanted a second purchaseAgain, I am flabbergasted by this companySimply leave me alone now, I do not ever want to hear from you againOn this forum or anywhere elseHow dare you! How dare you! And you did not apologize as I requestedThese words typed in seconds and not directly apologizing to ME are not what I requested for the immense time, stress, annoyance, research, and being shuffled around your companyI repeat I do not want to hear from you again, unless you are asking where you should mail this official letter of apology AGAIN from your corporate office apologizing directly to me and if you dare reference any second orderI simply advise you to not do soRemember I have records of every last word every rep said, as well as whoever is responding to this complaintYou state CLEARLY that "customer did not buy Avast product"And never one prior to this did I OR your company bring up a "second product"Leave me alone, I do not want to see another response of resolution from you as its clear you will not or do not understand what writing or typing a letter of apology meansLeave me aloneI will never ever look at your company again for anything ever, so please simply leave me alone nowThis matter is closed in my opinionYou cannot or refuse to do as I requested and now you say I have been speaking of some imaginary second item I attempted to purchaseLeave me alone, pleaseSimply leave me aloneThe matter is overIt causes me headaches just thinking about itMy blood pressure rises seeing that you are trying to provide some other resolution that is probably going to be another insult to meI simply cannot deal with your company anymore, where in the world do you find that I am trying/requesting to buy a second product from you in all of the many months this has gone onI simply would have given in to you and let you do as you pleased had you not clearly stated, "customer did not purchase Avast product"....and now insist while having so much unpleasant, stressful contact with your company that in between Jan and the first help ticket I submitted way back in July or Aug I can't even remember anymore, I'd have to go back through my printouts of my contacts with your company and I don't care to...that I was asking you, or I suppose I was pleading with you, please let me buy a separate product from you? You have a screw loose have your technicians check that outI am requesting quite politely now, please leave me alonePleaseI don't want anything to do with your companyI state again, please simply, leave me alone
Initial Business Response /* (1000, 5, 2015/02/24) */
Unfortunately, we did not find any emails from this customer
We canceled Auto-Renewal as customer requested
Initial Consumer Rebuttal /* (2000, 7, 2015/02/25) */
2-25-
Sent via email:
Hello, Please close the case
Right after you contacted them I immediately got a response from themSo YES please CLOSE THE CASE
I thought I had done that yesterdayMore people ought to call you though the internet is full of complaints just like mine
Thanks again, without your help they never would have responded
*** P ***
Initial Business Response /* (1000, 5, 2014/07/24) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 10-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Consumer Rebuttal /* (2000, 7, 2014/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received communication stating the refund process has been initiated
Initial Business Response /* (1000, 5, 2015/05/15) */
Customer was refunded as he requested via our support portal
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
5-19-
Sent via email:
Dear Yvette,
My refund is back in my accountIt must have been returned
after I was off
computer last night and I worked today at my volunteer job
I appreciate so much what you did for meThanks you so much
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/01/26) */
Customer purchased our 2-years product not a monthly renewalWe contacted her to explain whole situation
Initial Business Response /* (1000, 5, 2015/05/15) */
We were able to find customer email in our support portal
We contacted him with a summary of his purchased product
We are awaiting his reply in our support portal
Business Response /* (-10, 18, 2015/01/30) */
Customer was already refunded for both product as he requested via our support portal
Consumer Response /* (2000, 22, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/06) */
Unfortunately, we did not find any request in our support portal
We contacted customer with an offer to fix his issues with our product
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
They did somehow let us plug in our license number so we were able to get it working without paying the extra moneyThank you all
Initial Business Response /* (1000, 7, 2015/01/26) */
Customer was already refunded as he requested in support ticket
Initial Consumer Rebuttal /* (2000, 10, 2015/01/27) */
Avast! has made good on its money back guarantee and has refunded my moneyThis case has been resolved
Initial Business Response /* (1000, 5, 2014/08/26) */
Our database shows that this has already been refundedIf not, please let us know so we can look into it further
Thank you in advance for your cooperation
Initial Consumer Rebuttal /* (2000, 7, 2014/09/03) */
Hi,
I have
confirmed with my credit card that as of September X XXXX the amount in question has been refunded to my card
Thank you,
*** ***
Initial Business Response /* (1000, 19, 2015/06/03) */
This is the duplicate of case XXXXXXXX
Customer was already refunded
Initial Consumer Rebuttal /* (2000, 20, 2015/06/03) */
Due to business response, this is a duplicate and case was resolved under case #XXXXXXXX
Well over one year ago I cancelled by Avast Software support Now, for the second time I am being charge through the Avast agent Digital River for the same subscription that was cancelled Last year I was also charged after cancelling the service I had to contact an agent to "re-cancel" my service, file for a refund to my credit card that they have on record and they told me I would not be charged again due to automatic renewal Now, year later, I have been charged again except after calling three times (getting disconnected twice) they refuse to have an agent correct the situation via their telephone support They state you have to go online to submit a ticket So now, after having to go through the same thing twice, I get to wait to hear back from them in order to get my money back
Initial Business Response /* (1000, 5, 2014/09/05) */
Thank you for submitting your request through the Revdex.com portalAn internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases
Kind Regards
Initial Business Response /* (1000, 7, 2015/01/26) */
Customer was already refunded by one of our staff based on his support ticket
Initial Consumer Rebuttal /* (2000, 9, 2015/02/03) */
2-2-
Sent via email:
We have received a full refund of $on January 20,
Thank you for your help in this matter
Sincerely,
***
Initial Business Response /* (1000, 5, 2015/12/21) */
Unfortunately, customer did not contacted our support
We contacted customer using our support portal with our offer of help
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
I did try to contact their customer support, and tech support when I could not get ahold of anyone elseI even tried callingSince my machine was infected with trojans and other malware after they unexpectedly cut me off I have had trouble getting copies of my emails to themIt is off my computer and after reading all the problems others have had with them I see why they are so badThey did not give me a refund I received only one email from them advising me how to get back with them this after I asked for a refund so they must have gotten my email to respond as such
Final Business Response /* (4000, 9, 2015/12/29) */
Customer was already refunded as he requested in our support portal
Final Consumer Response /* (2000, 11, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money finally was given back in very late Dec probably due to the holiday
Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (& days) before the renewal. These emails informs about upcoming renewal event together with a
description how to cancel this renewal feature.Her renewal was already refunded as she requested in our support portal
We were able to locate customer's request in our support portal
Customer contacted in February
Based on our records, his order was disputed which means that fraud charge-back was requested by customer
Unfortunately, Avast cannot refund orders which were put to dispute, these orders are
blocked by dispute status
We contacted our distributor Digital River to confirm that charge-back was processed
Initial Business Response /* (1000, 5, 2015/04/21) */
Customer contacted us via our support portal
Yesterday, my colleague canceled his Auto-Renewal option as he requested
Customer contacted us for a first time in April/
We never received any complaints about our product
Due to
our 30-days refund guarantee, his license cannot be refunded (purchase date - May/2014)
Initial Business Response /* (1000, 5, 2015/02/10) */
We refunded both of his subscriptions as he requested
Customer did not accepted terms & conditions for refund so refund was not yet processed
Customer should receive his money within next business days
Initial Consumer
Rebuttal /* (2000, 14, 2015/03/02) */
3-2-
Sent via email:
Resolved to better than I expected
*** ***
Final Business Response /* (4000, 12, 2015/03/02) */
Both orders were refunded back to the account used during the purchase
Initial Business Response /* (1000, 5, 2015/07/02) */
Unfortunately, customer never contacted us about this case
We refunded customer for the subscription as he requested
This case was escalated to the call center supervisor
Initial Business Response /* (1000, 5, 2015/09/04) */
Customer contacted us via our support portal with his request for an invoice of his order
His order contains many discrepancies so we had to initiate investigation with our distributor
Customer was asked by our agent for a proof
of charge however he did not replied us, yet
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have pages and pages of requests and responses from their tech departments and their outside billing service or whatever that is they sent me toI admit I did give up for a period because I was very frustrated and it was causing me so much stressWhen I found that I had spare time I resumed my inquest trying to find out why I could not get any access to my accountAgain I have pages and pages of their responses and sending me to this person and that person and another person and from one department saying they could not help so sending me back to the original departmentI finally had the idea to print my license agreement and look for the information they had been requesting over and over and over which made not a bit of sense to me because how could THEY not have the information? They are the ones who I purchased the software from? And this has been the issue from day oneWhy can they simply just go into my account give me access and let me review and make sure the account is not ever auto re-billed
AVAST
His order contains many discrepancies so we had to initiate investigation with our distributor
Customer was asked by our agent for a proof of charge however he did not replied us, yet
As they even admit in their response THEY had many discrepanciesThey initiated and investigation which I stated previously sent me from one department to another to the next all asking for the same informationI tried finding the charge on my credit cards and bank accounts, but simply could not find it because they could not even tell me how much the charge would have been forSo I was simply lost looking through all my statements for some amount that I thought possibly could be the purchaseWhile doing this I continued asking their departments if they could please just somehow get into my account or delete my account completely so I did not have to worry about any business whatsoever with their company in the future and as I said every person that responded asked the same question and then sent me to another personI did not understand why they as a technology company could not find this information in THEIR systemsAfter basically begging them to please delete my account or show me something saying the account was closed they still could not give me the informationI reviewed every single account I have again looking for a figure that they could not even provide me with, so I would just have to guess something under dollars I assumedThis was not easy just looking through statement after statement without any specifics of what I was looking for accept an amount I could assumed might be their charge
I finally received my final statement Friday looking for again some amount that may be their charge, but not having a specific amount provided to meThey informed me previously that again as they said, my account had MANY discrepanciesI did not cause any of these diiscrepanciesThey as a company were absolutely unhelpful or of any useThey finally recieved a response from I assume a manager stating that I was never charged for their software and this is why they could not help meAs I said, I have reviewed and re-reviewed all of my statements and I cannot find a charge that clearly is from their companyI do not accept their response, but if I can pay them possibly again because I cannot prove or disprove I was ever charged and get access, visibly see MY PERSONAL INFORMATION and delete any auto-rebillIf that is what it takes I will do it simply to be done with this company and never ever have to hear from them againAlthough I have been provided no proof from them that indeed I was not charged and I cannot find a charge that they cannot even tell me the specific amount for or what it would say as the purchaseI will email this manager request absolute assurances that I will be able to look at my account page and simply click a button to not auto re-bill by paying them possibly a second time I will do so happily so this can simply be overIt has cause me a massive amount of stress and now it turns out they are saying THEY never charged me! I had to do months of research which should have been done by THEM in order to be told this
I am not satisfied at all with their response, but I will gladly pay them possibly a second time to know with absolute certainty by looking at my personal information that I will never be re-billed by them I will pay them because they state I was never chargedI simply am that tired of dealing with themAs I said I have pages and pages of responses from one person to the next and it turns out it is their incompetance that caused this entire problem? If they are even telling the truth because I have been shown nothing to prove thisI no longer care, if paying them again will end this nightmare I will do so
This company is simply badPeriod
Finally as I stated I pulled my license information and as they stated there were very many discrepancies that they as a company had doing anything with my account and fwd it to them
Final Business Response /* (4000, 18, 2015/11/09) */
We are mixing two cases in one here
Of course that customer purchased Avast product, specifically Avast Internet Security in January/
However customer referring to additional order which was not found in our records nor distributors
We do apologize for confusion in this case
Final Consumer Response /* (4200, 20, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are all of a sudden saying now that I did purchase a valid product from Avast? After saying over and over and over that the product I bought was not an Avast product and I must have bought something from a 3rd party or some other company? You have insisted on this repeatedlyREPEATEDLY! Go back through your own responses, Sir or MadameYou repeatedly state that I must not have bought an Avast productNow you change your mind I suppose? Also, I can assure you I made absolutely no "second order" and have never claimed to have made a second order in any of my complaintsIf you are so inept you cannot follow the history of my requests for help in YOUR OWN SYSTEM, I just do not know what to sayI am just flabbergastedI have never once referred to a "second order", and why in good heavens would I ever try to purchase a second order after begging and pleading for help to simply look at my own financial information repeatedly and getting absolutely NOWHERE, but shuffled aroundAND ALSO BEING TOLD FLAT OUT, I MUST HAVE NEVER PURCHASED ONE OF YOUR PRODUCTSLOOK THROUGH YOUR OWN RESPONSES SIR OR MADAMELast I requested you send me an official apology in writing, addressed to me directly from your corporate office, not an apology of "confusion" that is not apologizing directly to me for the CONTINUED STRESS YOU ARE STILL CAUSING ME in insisting to provide some meaningless words that do not apologize to me directly while at the same time changing your narrative to, ohhh well yes he did purchase our product, and now saying I am referring to a different order? I just do not know what to respond to thatWhy? Why? Why would I try to purchase something from you when you insist I am not in your system and in your company and representatives statement? Finally, again go through your own notes please and see, just as I was giving in to your ridiculous company, you stated "customer never bought product from Avast", and this is what enraged me to not accept anything else but an apology from you in writing from your corporate officeHow can you sate "customer never bought an Avast product" and now state ohhhh, yes he did purchase an Avast product and then he tried to purchase a second product while I was begging and pleading for SOMEONE to simply let me see my account informationCan you tell me what month I requested to purchase this product? What product was this? Exactly how much was this product? Please see if you can pull that out of thin air as you just stated something you have said over and over I have not done and now say I have, PLUS I wanted a second purchaseAgain, I am flabbergasted by this companySimply leave me alone now, I do not ever want to hear from you againOn this forum or anywhere elseHow dare you! How dare you! And you did not apologize as I requestedThese words typed in seconds and not directly apologizing to ME are not what I requested for the immense time, stress, annoyance, research, and being shuffled around your companyI repeat I do not want to hear from you again, unless you are asking where you should mail this official letter of apology AGAIN from your corporate office apologizing directly to me and if you dare reference any second orderI simply advise you to not do soRemember I have records of every last word every rep said, as well as whoever is responding to this complaintYou state CLEARLY that "customer did not buy Avast product"And never one prior to this did I OR your company bring up a "second product"Leave me alone, I do not want to see another response of resolution from you as its clear you will not or do not understand what writing or typing a letter of apology meansLeave me aloneI will never ever look at your company again for anything ever, so please simply leave me alone nowThis matter is closed in my opinionYou cannot or refuse to do as I requested and now you say I have been speaking of some imaginary second item I attempted to purchaseLeave me alone, pleaseSimply leave me aloneThe matter is overIt causes me headaches just thinking about itMy blood pressure rises seeing that you are trying to provide some other resolution that is probably going to be another insult to meI simply cannot deal with your company anymore, where in the world do you find that I am trying/requesting to buy a second product from you in all of the many months this has gone onI simply would have given in to you and let you do as you pleased had you not clearly stated, "customer did not purchase Avast product"....and now insist while having so much unpleasant, stressful contact with your company that in between Jan and the first help ticket I submitted way back in July or Aug I can't even remember anymore, I'd have to go back through my printouts of my contacts with your company and I don't care to...that I was asking you, or I suppose I was pleading with you, please let me buy a separate product from you? You have a screw loose have your technicians check that outI am requesting quite politely now, please leave me alonePleaseI don't want anything to do with your companyI state again, please simply, leave me alone
Initial Business Response /* (1000, 5, 2015/02/24) */
Unfortunately, we did not find any emails from this customer
We canceled Auto-Renewal as customer requested
Initial Consumer Rebuttal /* (2000, 7, 2015/02/25) */
2-25-
Sent via email:
Hello, Please close the case
Right after you contacted them I immediately got a response from themSo YES please CLOSE THE CASE
I thought I had done that yesterdayMore people ought to call you though the internet is full of complaints just like mine
Thanks again, without your help they never would have responded
*** P ***
Initial Business Response /* (1000, 5, 2014/07/24) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 10-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Consumer Rebuttal /* (2000, 7, 2014/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received communication stating the refund process has been initiated
Initial Business Response /* (1000, 5, 2015/05/15) */
Customer was refunded as he requested via our support portal
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
5-19-
Sent via email:
Dear Yvette,
My refund is back in my accountIt must have been returned
after I was off
computer last night and I worked today at my volunteer job
I appreciate so much what you did for meThanks you so much
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/01/26) */
Customer purchased our 2-years product not a monthly renewalWe contacted her to explain whole situation
Initial Business Response /* (1000, 5, 2015/05/15) */
We were able to find customer email in our support portal
We contacted him with a summary of his purchased product
We are awaiting his reply in our support portal
Business Response /* (-10, 18, 2015/01/30) */
Customer was already refunded for both product as he requested via our support portal
Consumer Response /* (2000, 22, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/06) */
Unfortunately, we did not find any request in our support portal
We contacted customer with an offer to fix his issues with our product
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
They did somehow let us plug in our license number so we were able to get it working without paying the extra moneyThank you all
Initial Business Response /* (1000, 7, 2015/01/26) */
Customer was already refunded as he requested in support ticket
Initial Consumer Rebuttal /* (2000, 10, 2015/01/27) */
Avast! has made good on its money back guarantee and has refunded my moneyThis case has been resolved
Initial Business Response /* (1000, 5, 2014/08/26) */
Our database shows that this has already been refundedIf not, please let us know so we can look into it further
Thank you in advance for your cooperation
Initial Consumer Rebuttal /* (2000, 7, 2014/09/03) */
Hi,
I have
confirmed with my credit card that as of September X XXXX the amount in question has been refunded to my card
Thank you,
*** ***
Initial Business Response /* (1000, 19, 2015/06/03) */
This is the duplicate of case XXXXXXXX
Customer was already refunded
Initial Consumer Rebuttal /* (2000, 20, 2015/06/03) */
Due to business response, this is a duplicate and case was resolved under case #XXXXXXXX