Initial Business Response /* (1000, 5, 2015/07/02) */
Unfortunately, customer never contacted us in our support portal
We contacted customer with our willingness to solve any issue with our security software
We are awaiting reply in the support portal
Initial Consumer
Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They insisted on not prorating any money to me
Only wants to refund 32.OO for grime fighter
which still has not been credited to my acct
I am not happy...but with my husband fighting
cancer...I cannot wrap up all my time with these
people...They are overseas...and do not always
understand...what I am writing...so I have to
send numerous emails to explain
For all the problems that I had to purchase a
new computer for hundreds of dollars...They could
have prorated the rest of the software...that I will no longer use
I don't understand that!!!
Final Business Response /* (4000, 9, 2015/07/20) */
Customer contacted us via our support portal that both of his licenses were already refunded
Case was closed at our side
Initial Business Response /* (1000, 5, 2015/04/22) */
Unfortunately, we never received any refund request from this customer in our support portal
We contacted customer to help him with his request
Initial Consumer Rebuttal /* (3000, 8, 2015/04/23) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
A refund request was submitted on the Avast website on 03/31/I received a printed, confirmed copyI did receive a contact from Avast on 4/22/offering to help me "fix my software"I responded that I did not have their software, didn't want their software, didn't order their software and asked to be refunded
This morning (4/23/15) I received another email saying my refund was being processed and could take up to daysTheir "customer service" function is poorTheir website is poor
Final Business Response /* (4000, 10, 2015/04/23) */
We received customer's reply in our support portal
His license was refunded as he requested
Final Consumer Response /* (2000, 12, 2015/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/23) */
Thank you for your suggestion, it will be brought up to our customer service department
Kind Regards
Initial Business Response /* (1000, 5, 2015/04/21) */
Customer contacted us via our support portal
Yesterday, my colleague canceled his Auto-Renewal option as he requested
Customer contacted us for a first time in April/
We never received any complaints about our
product
Due to our 30-days refund guarantee, his license cannot be refunded (purchase date - May/2014)
Initial Business Response /* (1000, 7, 2015/12/28) */
Customer was already refunded as he requested in our support portal
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was finally refunded the money that was
owed to me.thank you
Unfortunately, we did not receive any contact from customer in our support portal
We were able to locate mentioned charges which were charged to customer due to active Auto-Renewal feature
Her order is associated with an email address ***
Our distributor informed
her about upcoming AR event in renewal notification emails which were sent to the ***
We can confirm that Auto-Renewal charges were already refunded by our distributor back to her account used for the original order
Initial Business Response /* (1000, 5, 2014/02/11) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They do not handle their own refundswhoever handles the transaction in the beginning handles it at the endwould have been easier if they explained that instead of saying I bought from Amazon or someone elseShould have it back in 7-Days on my card.Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer was refunded as he requested in our support portal
Initial Consumer Rebuttal /* (2000, 9, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Receiving my refund was my intended outcomeI thank
the Revdex.com for facilitating this quick response
Initial Business Response /* (1000, 5, 2015/05/11) */
We contacted customer via our support portal
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
5-12-
Sent via email:
Dear ***
First of all, I want to thank you and Revdex.com for all
your support in this matter, I realize that we, consumers, are not alone against big corporations and our rights are protected
Avast contacted me offering the refund of USD to my credit card, also, someone in the Headquarters, named Valdimir, wrote me to offer their apologiesI have expressed that I lost my lap top as a result of their "service" and the fact that I will need to pay for extracting all my data from the hard disk will make me to incur in additional charges, I told them that will be unfair to charge them for the cost of the lap top since it was already years old, nonetheless, I wanted them to cover the charge of $USD for a third party company recover all my lost data (that was my email sent yesterday) today, Vladimir responded that they can't pay to other companies, but he offered me an extension of my current antivirusI have responded that they have a more another more sophisticated antivirus that is sold for per year and if they grant me years of this version, we can settle this issue up
I will keep you informed of what he responds
Thanks again for all your help,
sincerely,
*** ***
We would like to apology for the delay in this refund request
Customer renewal order was refunded today
Customer will receive money within business days back to the account used for the original order
Initial Business Response /* (1000, 5, 2015/06/16) */
We've escalated this case to the Total Support supervisor to investigate this case
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Because they gave me back my money
Initial Business Response /* (1000, 5, 2015/05/12) */
Unfortunately, we did not find any email from this customer in our support portal
We contacted customer with an explanation about active Auto-Renewal option at her original order
Customer was already refunded by our
distributor
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
The matter of this case has been resolved to my satisfactionAvast refunded my money
Complaint: ***I am
rejecting this response because:
There was no typo in my email address, this is a lie I have addresses, one is *** and the other is *** Emails received at both addresses are shown in my email inbox I waited for a week without EasyPass service because Avast tech support did not respond to the support tickets I submitted I was unable to use any of my passwords for any website Avast failed to provide proper support for EasyPass, and it caused me harm * *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** ** *** * *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** * *** *** *** *** ** ** *** ** *** *** *** *** *** ** *** ***
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meSincerely, *** ***
Business Response /* (-10, 14, 2015/01/29) */
Customer had our free days trial with auto-renewal
He was charged on 61st days as he agreed by accepting terms & conditions of sales
Customer contacted us using our support ticketing system and exceptional refund was
processed
Consumer Response /* (3000, 18, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because you are not showing me a response from the businessThe only thing here is my complaintFor the record though, AVAST paid me back a little over month ago, so things are good
Consumer Response /* (2000, 20, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because you are not showing me a response from the businessThe only thing here is my complaintFor the record though, AVAST paid me back a little over month ago, so things are good
Final Consumer Response /* (2000, 16, 2014/08/26) */
I apologize for the delay in responding, but I had some medical issuesDigital River Incorporated refunded my $on August Thank you for your help in resolving this matterI think that it made a significant difference
***
***
Business Response /* (-10, 14, 2015/01/30) */
Unfortunately, this customer did not reply to our email
We refunded her subscription as she requested
Consumer Response /* (2000, 18, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got
the refund just not in the time as promised
Initial Business Response /* (1000, 5, 2015/09/04) */
Customer contacted us via our support portal
Thank you for contacting AVAST softwareI am sorry for my delayed reply
Offer which customer is referring to shows price per months however each offer informs customers that their order will
be charged annually for whole duration of selected validation period
Customer was transferred to the shopping cart where the price was $customer couldn't miss this part of the purchase, he had to agree with this price and agree with sales terms & conditions of before payment for the product
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
9-4-
Sent via email from consumer;
*** ***
They actually emailed me this morning and are giving me a refund as fast as possible now! Thank you for even considering to help me with this situation
Initial Business Response /* (1000, 5, 2015/07/02) */
Unfortunately, customer never contacted us in our support portal
We contacted customer with our willingness to solve any issue with our security software
We are awaiting reply in the support portal
Initial Consumer
Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They insisted on not prorating any money to me
Only wants to refund 32.OO for grime fighter
which still has not been credited to my acct
I am not happy...but with my husband fighting
cancer...I cannot wrap up all my time with these
people...They are overseas...and do not always
understand...what I am writing...so I have to
send numerous emails to explain
For all the problems that I had to purchase a
new computer for hundreds of dollars...They could
have prorated the rest of the software...that I will no longer use
I don't understand that!!!
Final Business Response /* (4000, 9, 2015/07/20) */
Customer contacted us via our support portal that both of his licenses were already refunded
Case was closed at our side
Initial Business Response /* (1000, 5, 2015/04/22) */
Unfortunately, we never received any refund request from this customer in our support portal
We contacted customer to help him with his request
Initial Consumer Rebuttal /* (3000, 8, 2015/04/23) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
A refund request was submitted on the Avast website on 03/31/I received a printed, confirmed copyI did receive a contact from Avast on 4/22/offering to help me "fix my software"I responded that I did not have their software, didn't want their software, didn't order their software and asked to be refunded
This morning (4/23/15) I received another email saying my refund was being processed and could take up to daysTheir "customer service" function is poorTheir website is poor
Final Business Response /* (4000, 10, 2015/04/23) */
We received customer's reply in our support portal
His license was refunded as he requested
Final Consumer Response /* (2000, 12, 2015/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/23) */
Thank you for your suggestion, it will be brought up to our customer service department
Kind Regards
Initial Business Response /* (1000, 5, 2015/04/21) */
Customer contacted us via our support portal
Yesterday, my colleague canceled his Auto-Renewal option as he requested
Customer contacted us for a first time in April/
We never received any complaints about our
product
Due to our 30-days refund guarantee, his license cannot be refunded (purchase date - May/2014)
Initial Business Response /* (1000, 7, 2015/12/28) */
Customer was already refunded as he requested in our support portal
Initial Consumer Rebuttal /* (2000, 9, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was finally refunded the money that was
owed to me.thank you
Unfortunately, we did not receive any contact from customer in our support portal
We were able to locate mentioned charges which were charged to customer due to active Auto-Renewal feature
Her order is associated with an email address ***
Our distributor informed
her about upcoming AR event in renewal notification emails which were sent to the ***
We can confirm that Auto-Renewal charges were already refunded by our distributor back to her account used for the original order
Initial Business Response /* (1000, 5, 2014/02/11) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They do not handle their own refundswhoever handles the transaction in the beginning handles it at the endwould have been easier if they explained that instead of saying I bought from Amazon or someone elseShould have it back in 7-Days on my card.Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/10/02) */
Customer was refunded as he requested in our support portal
Initial Consumer Rebuttal /* (2000, 9, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Receiving my refund was my intended outcomeI thank
the Revdex.com for facilitating this quick response
Initial Business Response /* (1000, 5, 2015/05/11) */
We contacted customer via our support portal
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
5-12-
Sent via email:
Dear ***
First of all, I want to thank you and Revdex.com for all
your support in this matter, I realize that we, consumers, are not alone against big corporations and our rights are protected
Avast contacted me offering the refund of USD to my credit card, also, someone in the Headquarters, named Valdimir, wrote me to offer their apologiesI have expressed that I lost my lap top as a result of their "service" and the fact that I will need to pay for extracting all my data from the hard disk will make me to incur in additional charges, I told them that will be unfair to charge them for the cost of the lap top since it was already years old, nonetheless, I wanted them to cover the charge of $USD for a third party company recover all my lost data (that was my email sent yesterday) today, Vladimir responded that they can't pay to other companies, but he offered me an extension of my current antivirusI have responded that they have a more another more sophisticated antivirus that is sold for per year and if they grant me years of this version, we can settle this issue up
I will keep you informed of what he responds
Thanks again for all your help,
sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/04/09) */
Customer contacted us via our support portal
His subscription was refunded as he requested
We would like to apology for the delay in this refund request
Customer renewal order was refunded today
Customer will receive money within business days back to the account used for the original order
Initial Business Response /* (1000, 5, 2015/06/16) */
We've escalated this case to the Total Support supervisor to investigate this case
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Because they gave me back my money
Initial Business Response /* (1000, 5, 2015/05/12) */
Unfortunately, we did not find any email from this customer in our support portal
We contacted customer with an explanation about active Auto-Renewal option at her original order
Customer was already refunded by our
distributor
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
The matter of this case has been resolved to my satisfactionAvast refunded my money
Complaint: ***I am
rejecting this response because:
There was no typo in my email address, this is a lie I have addresses, one is *** and the other is *** Emails received at both addresses are shown in my email inbox I waited for a week without EasyPass service because Avast tech support did not respond to the support tickets I submitted I was unable to use any of my passwords for any website Avast failed to provide proper support for EasyPass, and it caused me harm * *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** ** *** * *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** * *** *** *** *** ** ** *** ** *** *** *** *** *** ** *** ***
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meSincerely, *** ***
Business Response /* (-10, 14, 2015/01/29) */
Customer had our free days trial with auto-renewal
He was charged on 61st days as he agreed by accepting terms & conditions of sales
Customer contacted us using our support ticketing system and exceptional refund was
processed
Consumer Response /* (3000, 18, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because you are not showing me a response from the businessThe only thing here is my complaintFor the record though, AVAST paid me back a little over month ago, so things are good
Consumer Response /* (2000, 20, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because you are not showing me a response from the businessThe only thing here is my complaintFor the record though, AVAST paid me back a little over month ago, so things are good
Final Consumer Response /* (2000, 16, 2014/08/26) */
I apologize for the delay in responding, but I had some medical issuesDigital River Incorporated refunded my $on August Thank you for your help in resolving this matterI think that it made a significant difference
***
***
Business Response /* (-10, 14, 2015/01/30) */
Unfortunately, this customer did not reply to our email
We refunded her subscription as she requested
Consumer Response /* (2000, 18, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got
the refund just not in the time as promised
Initial Business Response /* (1000, 5, 2015/09/04) */
Customer contacted us via our support portal
Thank you for contacting AVAST softwareI am sorry for my delayed reply
Offer which customer is referring to shows price per months however each offer informs customers that their order will
be charged annually for whole duration of selected validation period
Customer was transferred to the shopping cart where the price was $customer couldn't miss this part of the purchase, he had to agree with this price and agree with sales terms & conditions of before payment for the product
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
9-4-
Sent via email from consumer;
*** ***
They actually emailed me this morning and are giving me a refund as fast as possible now! Thank you for even considering to help me with this situation