Initial Business Response /* (1000, 5, 2015/09/04) */
Customer contacted us via our support portal
Thank you for contacting AVAST softwareI am sorry for my delayed reply
Offer which customer is referring to shows price per months however each offer informs customers that their order will
be charged annually for whole duration of selected validation period
Customer was transferred to the shopping cart where the price was $customer couldn't miss this part of the purchase, he had to agree with this price and agree with sales terms & conditions of before payment for the product
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
9-4-
Sent via email from consumer;
*** ***
They actually emailed me this morning and are giving me a refund as fast as possible now! Thank you for even considering to help me with this situation
Initial Business Response /* (1000, 5, 2015/08/27) */
Customer contacted us via our support portal
His order was already refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
8-27-
Sent via email:
***
Yes ma'm, they refunded my moneyThank you
kindly!
*** ***
We contacted customer via our support portal
Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (& days) before the renewal. These emails informs about
upcoming renewal event together with a description how to cancel this renewal feature.Customer was refunded as requested
Initial Business Response /* (1000, 6, 2016/01/15) */
Customer was already refunded as she requested via our support portal
Initial Consumer Rebuttal /* (2000, 8, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/02) */
We informed customer that her refund was processed
She should receive her money within business days
Initial Consumer Rebuttal /* (2000, 8, 2015/10/05) */
I have received a credit on my credit card from AVAST in the
amount of $Thank you for your assistance
Initial Business Response /* (1000, 5, 2015/11/03) */
Customer contacted us twice in our support portal
We replied on both of his emails
His AR order was refunded as he requested
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
08/13/
EDB/WDR*XXXXXXXXXXXX
DRI*AVAST SOFTWARE XXX-XXX-XXXX MN
($36.91)
08/08/
DBT/WDR XXXXXXXXXXXX
DRI*AVAST SOFTWARE avast.com/ord MN
($21.09)
These are the two debit transactions on my checking accountI reviewed all of the transactions thoroughly since 8/8/and can find no credit to the accountWhen was the credit/refund issued?
I did not receive any emailsPerhaps they were intercepted as "junk," or sent to an alternative email I rarely check
Final Consumer Response /* (2000, 10, 2015/11/05) */
I received the credit to my account todayThank you for your help
Initial Business Response /* (1000, 7, 2015/01/22) */
Customer was already refunded based on communication in our internal support system
Initial Consumer Rebuttal /* (2000, 9, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded
my moneyHowever, their business practice of having a website that is basically useless if you want to cancel a subscription is, in my opion, a shady way of doing businessAs the Revdex.com, I would suggest your looking into thisOtherwise, their unethical way of doing business continues
Hi my credit card has been credited by Avast for the full refund ($52.98) on 4/you can now close this case as resolved thanks, *** ***
------------------------------------------------------------------------ Hi I recently submitted case ID number *** I've been told by Avast that I'm receiving a full refund once I see that my credit card has been credited, I will let you know that you can close this case thanks for your help! *** ***
Initial Business Response /* (1000, 5, 2015/02/27) */
We contacted TTS supervisor to investigate this case
Customer license was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/03/05) */
3-5-
Sent via email:
I have received notice from them that
they are refunding my moneyThank you for your help!
*** O ***
Initial Business Response /* (1000, 8, 2015/02/08) */
Unfortunately, customer chose wrong department to contact us
We replied to him with our offer to combine his licenses
We are awaiting his reply
Initial Consumer Rebuttal /* (3000, 10, 2015/02/10) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
First of all I did not chose the wrong department to contact themIn his email to me he stated my email was put in the wrong folder
All I have wanted from the beginning was a refund on the duplicate order and that it what I still want today
Final Business Response /* (4000, 12, 2015/02/13) */
Customer was already refunded as he requested in our support portal
Final Consumer Response /* (2000, 15, 2015/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/07) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Business Response /* (1000, 5, 2014/09/17) */
Thank you for submitting your request through the Revdex.com portalAn internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases
Kind Regards
Initial Consumer
Rebuttal /* (3000, 8, 2014/09/18) */
I heard back from Avast on 9/18/via email regarding the refundThis was after I informed them I filed a complaint with the Revdex.comThey claim the refund will be issued in 5-business daysI told them I am keeping the Revdex.com claim open until I see the credit appear on my credit statementI don't trust them
Final Business Response /* (4000, 10, 2014/09/19) */
That is more than fine, please close the case once the refund has been completed
Kind Regards
Final Consumer Response /* (2000, 14, 2014/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund has been issued in full and has been processedIt is reflecting on my credit card statementThank you
Initial Business Response /* (1000, 8, 2015/01/26) */
Customer was already refunded by our staff in January as he requested
Initial Consumer Rebuttal /* (2000, 10, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was fully refunded
Thank you for the rapid handling of my caseI do not believe they (Avast) were going to process my refund had it not been the claim I made to you and your handling the matter
Thank You
Sincerely
Initial Business Response /* (1000, 5, 2015/02/20) */
Customer contacted us via our support portal in December
We replied to him however we never received any reply back
We refunded both orders and generated buy link again for him
Initial Consumer Rebuttal /* (2000, 7,
2015/02/24) */
2-24-
Sent via email:
My complaint with Avast Software,Inchas been resolvedMy Visa account has been credited with the amounts: $~ $Thank you so much with your help in resolving this issue
*** K***
Customer was repeatedly informed about repair procedure
Unfortunately, customer stopped communication with us in our support portal
Customer is using our Avast Free product
Initial Business Response /* (1000, 5, 2015/09/04) */
Customer contacted us via our support portal
Thank you for contacting AVAST softwareI am sorry for my delayed reply
Offer which customer is referring to shows price per months however each offer informs customers that their order will
be charged annually for whole duration of selected validation period
Customer was transferred to the shopping cart where the price was $customer couldn't miss this part of the purchase, he had to agree with this price and agree with sales terms & conditions of before payment for the product
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/09/04) */
9-4-
Sent via email from consumer;
*** ***
They actually emailed me this morning and are giving me a refund as fast as possible now! Thank you for even considering to help me with this situation
Initial Business Response /* (1000, 5, 2015/08/27) */
Customer contacted us via our support portal
His order was already refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
8-27-
Sent via email:
***
Yes ma'm, they refunded my moneyThank you
kindly!
*** ***
We contacted customer via our support portal
Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (& days) before the renewal. These emails informs about
upcoming renewal event together with a description how to cancel this renewal feature.Customer was refunded as requested
Initial Business Response /* (1000, 5, 2016/01/15) */
Customer was already refunded as she requested via our support portal
Initial Business Response /* (1000, 6, 2016/01/15) */
Customer was already refunded as she requested via our support portal
Initial Consumer Rebuttal /* (2000, 8, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/02) */
We informed customer that her refund was processed
She should receive her money within business days
Initial Consumer Rebuttal /* (2000, 8, 2015/10/05) */
I have received a credit on my credit card from AVAST in the
amount of $Thank you for your assistance
Initial Business Response /* (1000, 5, 2015/11/03) */
Customer contacted us twice in our support portal
We replied on both of his emails
His AR order was refunded as he requested
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
08/13/
EDB/WDR*XXXXXXXXXXXX
DRI*AVAST SOFTWARE XXX-XXX-XXXX MN
($36.91)
08/08/
DBT/WDR XXXXXXXXXXXX
DRI*AVAST SOFTWARE avast.com/ord MN
($21.09)
These are the two debit transactions on my checking accountI reviewed all of the transactions thoroughly since 8/8/and can find no credit to the accountWhen was the credit/refund issued?
I did not receive any emailsPerhaps they were intercepted as "junk," or sent to an alternative email I rarely check
Final Consumer Response /* (2000, 10, 2015/11/05) */
I received the credit to my account todayThank you for your help
Initial Business Response /* (1000, 7, 2015/01/22) */
Customer was already refunded based on communication in our internal support system
Initial Consumer Rebuttal /* (2000, 9, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded
my moneyHowever, their business practice of having a website that is basically useless if you want to cancel a subscription is, in my opion, a shady way of doing businessAs the Revdex.com, I would suggest your looking into thisOtherwise, their unethical way of doing business continues
Hi my credit card has been credited by Avast for the full refund ($52.98) on 4/you can now close this case as resolved thanks, *** ***
------------------------------------------------------------------------ Hi I recently submitted case ID number *** I've been told by Avast that I'm receiving a full refund once I see that my credit card has been credited, I will let you know that you can close this case thanks for your help! *** ***
Initial Business Response /* (1000, 5, 2015/02/27) */
We contacted TTS supervisor to investigate this case
Customer license was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/03/05) */
3-5-
Sent via email:
I have received notice from them that
they are refunding my moneyThank you for your help!
*** O ***
Initial Business Response /* (1000, 8, 2015/02/08) */
Unfortunately, customer chose wrong department to contact us
We replied to him with our offer to combine his licenses
We are awaiting his reply
Initial Consumer Rebuttal /* (3000, 10, 2015/02/10) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
First of all I did not chose the wrong department to contact themIn his email to me he stated my email was put in the wrong folder
All I have wanted from the beginning was a refund on the duplicate order and that it what I still want today
Final Business Response /* (4000, 12, 2015/02/13) */
Customer was already refunded as he requested in our support portal
Final Consumer Response /* (2000, 15, 2015/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Auto-renewal license was already refunded as customer requested in our support portal
Initial Business Response /* (1000, 5, 2014/04/07) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Customer case was escalated to Total Care supervisor to review the sessions with customer
Customer will be contacted by Total Care
Unfortunately, we did not receive any refund request in our support portal
Customer was refunded as she requested in this complaint
Initial Business Response /* (1000, 5, 2014/09/17) */
Thank you for submitting your request through the Revdex.com portalAn internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases
Kind Regards
Initial Consumer
Rebuttal /* (3000, 8, 2014/09/18) */
I heard back from Avast on 9/18/via email regarding the refundThis was after I informed them I filed a complaint with the Revdex.comThey claim the refund will be issued in 5-business daysI told them I am keeping the Revdex.com claim open until I see the credit appear on my credit statementI don't trust them
Final Business Response /* (4000, 10, 2014/09/19) */
That is more than fine, please close the case once the refund has been completed
Kind Regards
Final Consumer Response /* (2000, 14, 2014/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund has been issued in full and has been processedIt is reflecting on my credit card statementThank you
Initial Business Response /* (1000, 8, 2015/01/26) */
Customer was already refunded by our staff in January as he requested
Initial Consumer Rebuttal /* (2000, 10, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was fully refunded
Thank you for the rapid handling of my caseI do not believe they (Avast) were going to process my refund had it not been the claim I made to you and your handling the matter
Thank You
Sincerely
Initial Business Response /* (1000, 5, 2015/02/20) */
Customer contacted us via our support portal in December
We replied to him however we never received any reply back
We refunded both orders and generated buy link again for him
Initial Consumer Rebuttal /* (2000, 7,
2015/02/24) */
2-24-
Sent via email:
My complaint with Avast Software,Inchas been resolvedMy Visa account has been credited with the amounts: $~ $Thank you so much with your help in resolving this issue
*** K***
Customer was repeatedly informed about repair procedure
Unfortunately, customer stopped communication with us in our support portal
Customer is using our Avast Free product
Initial Business Response /* (1000, 5, 2015/05/15) */
We found customer refund request in our support portal
His license was refunded as he requested