Customer's subscriptions were renewed because his previous orders had Auto-Renewal option active.Our distributor informed him about these renewals in the renewal notification emails (& days) before the renewal. These emails informs about upcoming renewal event together with a
description how to cancel this renewal feature.We refunded these charges back to customer as he requested in his complaint
Initial Business Response /* (1000, 5, 2014/02/06) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Final Consumer Response /* (2000, 8, 2014/02/07) */
Finally received a complete refund today from Avast
Complaint: ***I am rejecting this response because:
Even after calling in to have my challenge taken care of, I was refused help because I would and
will not turn over control of my computer to any third party!
I have also filled out several tickets and they claim there aren't any?
Unfortunately this is what customer service means in this day and age!
Sincerely,* ***
Initial Business Response /* (1000, 5, 2016/01/15) */
Customer was refunded for AR order as she requested
We notified her via our support portal
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
The matter has been resolved satisfactorilyThanks to AVAST for their
prompt attentionSincerely *** ***
Initial Business Response /* (1000, 17, 2015/01/30) */
Initial Consumer Rebuttal /* (3000, 19, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No response was givenThe customer service person I spoke to asking for refund insisted
that since they "tried" to fix the problem (unsuccessfully), that they were entitled to paymentI asked to speak to her supervisor and she refused
Final Business Response /* (4000, 21, 2015/02/05) */
We escalated this case to appropriate supervisor for a review
Customer's order was refunded back to the account used during the purchase
Complaint: ***I am rejecting this response because:AS I have received a promise of reimbursement from a third party I have not yet received any confirmation Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/02/24) */
Unfortunately, we did not receive any refund or problem request in our support portal
We initiated investigation of this case by TTS supervisor
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000,
7, 2015/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 13, 2015/03/10) */
Customer was not refunded for AIS license because he did not accept terms & conditions of refund
We contacted our distributor and they processed his refund manually
Initial Business Response /* (1000, 5, 2014/03/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Business Response /* (1000, 5, 2015/04/14) */
We were able to locate his email in our support portal
We contacted customer with our offer to help him to fix the issue which he has
Initial Consumer Rebuttal /* (2000, 12, 2015/04/30) */
4-29-
Sent via email:
Yes, the
issue is now resolved, let it be noted that until Revdex.com was involved they were unwilling to even attempt help
Thanks,
*** ***
Initial Business Response /* (1000, 5, 2015/03/24) */
Customer was already refunded based on his request in our support portal
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a
refund for last years charge of $as well as the $that was taken from my account a week agoSince no one would respond to my requests from the Avast company I filed a fraud charge with my bank and cancelled my debit card so that this company could no longer bill me for services/products not approved or wantedThe $charge is currently being handled by my banks fraud departmentI would like to be refunded the $that I paid for the year and was not able to use their virus protection program because they said I had a Windows error problem that they could fix for $I did not pay for that service because I did not have any issues with my computer except for installing their virus programI have had my computer thoroughly inspected by a Dell technician that ran several diagnostic tests all which indicated that my computer is running correctlyI have since installed Norton Antivirus on my computer which I had up and running in under minutes with no error problems at allOn the Revdex.com website I have read similar complaints about the virus program not working properly with offers of "fixing" computer issues for $I would not have had to file a fraud charge if Avast would have responded to my requests in the first place and if they had a billing department that actually answers phone calls instead of telling customers to fill out a support ticket and they will get back to you, which they clearly do notI want a full refund for the $for the year for a virus program that never worked and the $that is being investigated with the fraud department of my bank will not be recharged to my accountI caution anyone that considers doing business with Avast based on my experience and the extreme lack of customer service help or feedback
Final Business Response /* (4000, 9, 2015/03/27) */
Customer was already refunded for $42.79, this amount was charged to his card because of Auto-Renewal
Customer had this option active so his license was extended with another year for $
We cannot refund customer for his previous subscription which already expiredAll avast programs can be used days for free as a trial, and additionally we offer a days money back guarantee from the date of purchaseOn this occasion, customer has missed the guaranteed period
Initial Business Response /* (1000, 10, 2015/09/11) */
Unfortunately, we did not find customer in our support portal
Customer was refunded as he requested
Initial Consumer Rebuttal /* (3000, 12, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
did not receive a refund as of this date 9-20-when will it be forth coming???
Final Consumer Response /* (4200, 16, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
called my credit card account and nothing was returned to it from this companythis is a farcestop them from keeping my money please, they lied
Final Business Response /* (4000, 21, 2015/10/02) */
Refund for customer's order #XXXXXXXXXXX was refunded back to the account used during the purchase:
Master Card
Last digits of card: ***
Initial Business Response /* (1000, 5, 2014/03/21) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Final Consumer Response /* (2000, 7, 2014/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Revdex.com, we will see if they do get in touch with me in the next week or so
Initial Business Response /* (1000, 5, 2015/03/10) */
Customer was refunded as he requested in our support portal
Initial Consumer Rebuttal /* (2000, 8, 2015/03/11) */
I received a note today saying that the refund process has startedThanks Revdex.com
Initial Business Response /* (1000, 7, 2015/12/28) */
Customer purchased our products under two different email addresses
His latest charge was refunded based on our 30-days refund guarantee
Unfortunately, we cannot refund licenses older then days
We can offer customer to
extend his license with additional yeas as a compensation to improve our offer from previous agent interaction
Initial Business Response /* (1000, 5, 2015/06/16) */
We found this customer in our support portal
His case was escalated to the phone support supervisor
Our supervisor will contact the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The phone support supervisor clearly just called to provide Revdex.com with a confirmation that a call was made by themShe had no clear intentions of providing resolution*** told me they're a global company, so there is no Executive Office contact (email nor phone number)nor escalation available to get Avast senior management visibility to my grievance
There was a futile apology for how the on-line and phone support staff neglected to provide the appropriate adequate or otherwise timely response, yet no remedy offered
I continue to believe this Security Software Provider is an unprofessional scamming business that cannot be trustedThey've caused damages with their product and continue to show no effort to remedy
Other unsuspecting Avast Grimefighter customers are at high risk of their computers getting messed up from the software program, and are also likely to be equally hung out to dry by Avast!
This is like The Wizard of Oz, and I do not appreciate or accept them hiding behind their curtain
Sincerely, ***
Final Business Response /* (4000, 9, 2015/06/19) */
We've escalated customer's phone interaction in to the phone support supervisor
We are awaiting their reply
Initial Business Response /* (1000, 5, 2014/06/11) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Consumer Rebuttal /* (2000, 7, 2014/06/11) */
Hi,
The company contacted me and resolved the issue
Thx
Initial Business Response /* (1000, 5, 2015/11/19) */
Unfortunately, we did not find any email from this customer in our support portal
We contacted customer via our support portal to straighten the whole situation
We are awaiting his reply in our support portal
Initial Consumer
Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken with numerous techs and had the matter escalated to a senior tech and still our laptop is not functional
We wasted hours of our time, including finances with this companyEach time they referred us to a more experienced tech we got the same results which is a non operating computerWe had access to the internet prior to contacting avast and for over a week we haven't had use of our internet
There failed attempts to get our computer up and running in its capacity has left us no other option except to request a total refund of $
Final Business Response /* (4000, 9, 2015/11/27) */
Customer was refunded for TTS services as he requested
Initial Business Response /* (1000, 5, 2015/08/27) */
Unfortunately, we did not receive any email in our support portal
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Company has stated it will provide a complete refund of the funds taken from my checking account within business days
Customer's subscriptions were renewed because his previous orders had Auto-Renewal option active.Our distributor informed him about these renewals in the renewal notification emails (& days) before the renewal. These emails informs about upcoming renewal event together with a
description how to cancel this renewal feature.We refunded these charges back to customer as he requested in his complaint
Initial Business Response /* (1000, 5, 2014/02/06) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Final Consumer Response /* (2000, 8, 2014/02/07) */
Finally received a complete refund today from Avast
Complaint: ***I am rejecting this response because:
Even after calling in to have my challenge taken care of, I was refused help because I would and
will not turn over control of my computer to any third party!
I have also filled out several tickets and they claim there aren't any?
Unfortunately this is what customer service means in this day and age!
Sincerely,* ***
Initial Business Response /* (1000, 5, 2016/01/15) */
Customer was refunded for AR order as she requested
We notified her via our support portal
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
The matter has been resolved satisfactorilyThanks to AVAST for their
prompt attentionSincerely *** ***
Initial Business Response /* (1000, 17, 2015/01/30) */
Initial Consumer Rebuttal /* (3000, 19, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No response was givenThe customer service person I spoke to asking for refund insisted
that since they "tried" to fix the problem (unsuccessfully), that they were entitled to paymentI asked to speak to her supervisor and she refused
Final Business Response /* (4000, 21, 2015/02/05) */
We escalated this case to appropriate supervisor for a review
Customer's order was refunded back to the account used during the purchase
Complaint: ***I am rejecting this response because:AS I have received a promise of reimbursement from a third party I have not yet received any confirmation Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/02/24) */
Unfortunately, we did not receive any refund or problem request in our support portal
We initiated investigation of this case by TTS supervisor
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000,
7, 2015/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 13, 2015/03/10) */
Customer was not refunded for AIS license because he did not accept terms & conditions of refund
We contacted our distributor and they processed his refund manually
Initial Business Response /* (1000, 5, 2014/03/28) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Business Response /* (1000, 5, 2015/04/14) */
We were able to locate his email in our support portal
We contacted customer with our offer to help him to fix the issue which he has
Initial Consumer Rebuttal /* (2000, 12, 2015/04/30) */
4-29-
Sent via email:
Yes, the
issue is now resolved, let it be noted that until Revdex.com was involved they were unwilling to even attempt help
Thanks,
*** ***
Initial Business Response /* (1000, 5, 2015/03/24) */
Customer was already refunded based on his request in our support portal
Initial Consumer Rebuttal /* (3000, 7, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a
refund for last years charge of $as well as the $that was taken from my account a week agoSince no one would respond to my requests from the Avast company I filed a fraud charge with my bank and cancelled my debit card so that this company could no longer bill me for services/products not approved or wantedThe $charge is currently being handled by my banks fraud departmentI would like to be refunded the $that I paid for the year and was not able to use their virus protection program because they said I had a Windows error problem that they could fix for $I did not pay for that service because I did not have any issues with my computer except for installing their virus programI have had my computer thoroughly inspected by a Dell technician that ran several diagnostic tests all which indicated that my computer is running correctlyI have since installed Norton Antivirus on my computer which I had up and running in under minutes with no error problems at allOn the Revdex.com website I have read similar complaints about the virus program not working properly with offers of "fixing" computer issues for $I would not have had to file a fraud charge if Avast would have responded to my requests in the first place and if they had a billing department that actually answers phone calls instead of telling customers to fill out a support ticket and they will get back to you, which they clearly do notI want a full refund for the $for the year for a virus program that never worked and the $that is being investigated with the fraud department of my bank will not be recharged to my accountI caution anyone that considers doing business with Avast based on my experience and the extreme lack of customer service help or feedback
Final Business Response /* (4000, 9, 2015/03/27) */
Customer was already refunded for $42.79, this amount was charged to his card because of Auto-Renewal
Customer had this option active so his license was extended with another year for $
We cannot refund customer for his previous subscription which already expiredAll avast programs can be used days for free as a trial, and additionally we offer a days money back guarantee from the date of purchaseOn this occasion, customer has missed the guaranteed period
Initial Business Response /* (1000, 10, 2015/09/11) */
Unfortunately, we did not find customer in our support portal
Customer was refunded as he requested
Initial Consumer Rebuttal /* (3000, 12, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
did not receive a refund as of this date 9-20-when will it be forth coming???
Final Consumer Response /* (4200, 16, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
called my credit card account and nothing was returned to it from this companythis is a farcestop them from keeping my money please, they lied
Final Business Response /* (4000, 21, 2015/10/02) */
Refund for customer's order #XXXXXXXXXXX was refunded back to the account used during the purchase:
Master Card
Last digits of card: ***
Initial Business Response /* (1000, 5, 2014/03/21) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Final Consumer Response /* (2000, 7, 2014/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Revdex.com, we will see if they do get in touch with me in the next week or so
Initial Business Response /* (1000, 5, 2015/03/10) */
Customer was refunded as he requested in our support portal
Initial Consumer Rebuttal /* (2000, 8, 2015/03/11) */
I received a note today saying that the refund process has startedThanks Revdex.com
Initial Business Response /* (1000, 7, 2014/03/18) */
Our records show the PRO refund was already issuedIS this the case?
Initial Business Response /* (1000, 7, 2015/12/28) */
Customer purchased our products under two different email addresses
His latest charge was refunded based on our 30-days refund guarantee
Unfortunately, we cannot refund licenses older then days
We can offer customer to
extend his license with additional yeas as a compensation to improve our offer from previous agent interaction
Initial Business Response /* (1000, 5, 2015/06/16) */
We found this customer in our support portal
His case was escalated to the phone support supervisor
Our supervisor will contact the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The phone support supervisor clearly just called to provide Revdex.com with a confirmation that a call was made by themShe had no clear intentions of providing resolution*** told me they're a global company, so there is no Executive Office contact (email nor phone number)nor escalation available to get Avast senior management visibility to my grievance
There was a futile apology for how the on-line and phone support staff neglected to provide the appropriate adequate or otherwise timely response, yet no remedy offered
I continue to believe this Security Software Provider is an unprofessional scamming business that cannot be trustedThey've caused damages with their product and continue to show no effort to remedy
Other unsuspecting Avast Grimefighter customers are at high risk of their computers getting messed up from the software program, and are also likely to be equally hung out to dry by Avast!
This is like The Wizard of Oz, and I do not appreciate or accept them hiding behind their curtain
Sincerely, ***
Final Business Response /* (4000, 9, 2015/06/19) */
We've escalated customer's phone interaction in to the phone support supervisor
We are awaiting their reply
Initial Business Response /* (1000, 7, 2015/01/26) */
Customer was already refunded as he requested in his support ticket
Refund was granted
Initial Business Response /* (1000, 5, 2014/06/11) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund
Typically refunds take about 5-business days to receiveA
notification should be sent to you soon with the information
Thank you for contacting us via the Revdex.com and have a pleasant day
Kind Regards
Initial Consumer Rebuttal /* (2000, 7, 2014/06/11) */
Hi,
The company contacted me and resolved the issue
Thx
Initial Business Response /* (1000, 5, 2015/11/19) */
Unfortunately, we did not find any email from this customer in our support portal
We contacted customer via our support portal to straighten the whole situation
We are awaiting his reply in our support portal
Initial Consumer
Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken with numerous techs and had the matter escalated to a senior tech and still our laptop is not functional
We wasted hours of our time, including finances with this companyEach time they referred us to a more experienced tech we got the same results which is a non operating computerWe had access to the internet prior to contacting avast and for over a week we haven't had use of our internet
There failed attempts to get our computer up and running in its capacity has left us no other option except to request a total refund of $
Final Business Response /* (4000, 9, 2015/11/27) */
Customer was refunded for TTS services as he requested
Initial Business Response /* (1000, 5, 2015/08/27) */
Unfortunately, we did not receive any email in our support portal
Customer was refunded as he requested
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Company has stated it will provide a complete refund of the funds taken from my checking account within business days