I have attempted numerous times to contact the company techrabbit.com concerning the powerbeatswireless headphones I purchased from the company in October (less than one year ago)The headphones broke and are no longer functional while still within the year warranty period The company provides no phone number online to reach customer service However someone through their [redacted] messenger social media page provided the number [redacted] which I have attempted to call several times with no one answering the phone call Initially I received response via email by a customer rep named Anthony On three seperate occasions Anthony asked for basic information to look up my transaction - each request for information I provided multiple times After several attempts to forward my transaction information and contact information, I have received no additional correspondence from the company either through email or the social media site It appears the company is atte
I ordered a refurbished Plantronics Voyager Legend bluetooth headset on Nov, 23, and it was around days before I received the deviceImmediately upon receipt I charged the device then attempted to pair it up with my cell phone and my phone would not detect the presence of the headsetI then attempted to pair it with my wife's cell phone with the same resultI contacted Tech Rabbit (website msg) on Dec6th and notified them of the problemThey sent me an email with a return label and I mailed all items to Tech Rabbit on Dec6th To date (12/15) I have not heard from Tech Rabbit regarding a replacementI have sent two emails to their CustSvcdepartment requesting information on when to expect a replacement The original cost of the device was $and at this point I feel it would be best to obtain a full refundAlthough this was a very good price, I should have suspected that the device was not in good working conditionTheir silence should probably told me som
I tried to purchase a JBL Pulse refurbished from techrabbit.com.The website glitched and did not complete my order but they sure did charge my bank account I have contacted techrabbit numerous times however since they don't see an order they cannot process a refund to my bank accountSo here I am I have to wait 22+ days from my bank just to get my transaction returned I will not be trying to re purchase this product as its an absolute nightmare to get your money back if something happens.I am very angry about this experience and it could have been a lot better if Anthony from techrabbit would give me my money back
I ordered a new item and they sent a damaged open box item in a poorly packaged Poly Pak baggieFor such an expensive item, I would have expected far better packaging in an actual box...not a Poly Pak baggie! What's more surprising is not the packaging but the fact that they sent a damaged open box item! I'm fine with Tech Rabbit Shipping was fairly quick though
Everything I have purchased from Tech Rabbit is exactly as shown on the siteI have always been completely satisfied with the productsGreat prices, fast and free shipping, Tech Rabbit is and should be a #place to purchase tech devices Thank you, Sincerely, [redacted]
Was sold a broken product, and the company is not accepting a return The product is a JBL charge 2+ Bluetooth speaker The bass on the device crackles loudly and renders the product useless The company has responded to my request to return the device for a replacement or refund and said they do not offer returns Buyer beware of this company
Also note advertising issues and customer service issues Purchased a refurbished Logitech GBacklit Mechanical Gaming Keyboard from TechRabbit on 8/30/(Order # [redacted] )Online page specifies product as "Featuring Cherry MX Brown Mechanical Switches" [redacted] mechanical-gaming-keyboard.html?sku=LOG-G610-BK-B2&condition= Received incorrect model on 9/9/that also smelt strongly of cigarettes Keyboard was an Orion RED versionSent email to customer service same day asking for exchangeReceived an automated response "Hello - We are currently away for the weekend, but we wanted to let you know that your message has been receivedOur business hours are Monday through Thursday 9AM-6PM and 9AM-2PMWe appreciate your patience and will respond as soon as possible on the following business day." Please note they don't specify business hours as ESTThis was frustrating at first since I live on the West Coast and w
DO NOT ORDER FROM THEM! I ordered a replacement mobile overnight delivery. Have not heard from them since except an email that stated there was no one in the office. THEY ARE A SCAM! If the price is too good to be true....
I purchased a [redacted] earbud product from them that was suppose to be a new productI received said product but was defectiveI sent the product back, and with numerous email contacts, they refuse to answer any of my inquiries about the status of said productsI feel that they are ignoring meThey received said product on 4/10/and have not sent a replacement or have communicated with me after several attempt on my part
Accepted internet order and never shipped When contacted was told they were out of stock If I did not contact them they would have kept my money and never shipped
I have attempted numerous times to contact the company techrabbit.com concerning the powerbeatswireless headphones I purchased from the company in October (less than one year ago)The headphones broke and are no longer functional while still within the year warranty period The company provides no phone number online to reach customer service However someone through their [redacted] messenger social media page provided the number [redacted] which I have attempted to call several times with no one answering the phone call Initially I received response via email by a customer rep named Anthony On three seperate occasions Anthony asked for basic information to look up my transaction - each request for information I provided multiple times After several attempts to forward my transaction information and contact information, I have received no additional correspondence from the company either through email or the social media site It appears the company is atte
I ordered a refurbished Plantronics Voyager Legend bluetooth headset on Nov, 23, and it was around days before I received the deviceImmediately upon receipt I charged the device then attempted to pair it up with my cell phone and my phone would not detect the presence of the headsetI then attempted to pair it with my wife's cell phone with the same resultI contacted Tech Rabbit (website msg) on Dec6th and notified them of the problemThey sent me an email with a return label and I mailed all items to Tech Rabbit on Dec6th To date (12/15) I have not heard from Tech Rabbit regarding a replacementI have sent two emails to their CustSvcdepartment requesting information on when to expect a replacement The original cost of the device was $and at this point I feel it would be best to obtain a full refundAlthough this was a very good price, I should have suspected that the device was not in good working conditionTheir silence should probably told me som
I tried to purchase a JBL Pulse refurbished from techrabbit.com.The website glitched and did not complete my order but they sure did charge my bank account I have contacted techrabbit numerous times however since they don't see an order they cannot process a refund to my bank accountSo here I am I have to wait 22+ days from my bank just to get my transaction returned I will not be trying to re purchase this product as its an absolute nightmare to get your money back if something happens.I am very angry about this experience and it could have been a lot better if Anthony from techrabbit would give me my money back
I ordered a new item and they sent a damaged open box item in a poorly packaged Poly Pak baggieFor such an expensive item, I would have expected far better packaging in an actual box...not a Poly Pak baggie! What's more surprising is not the packaging but the fact that they sent a damaged open box item! I'm fine with Tech Rabbit Shipping was fairly quick though
Everything I have purchased from Tech Rabbit is exactly as shown on the siteI have always been completely satisfied with the productsGreat prices, fast and free shipping, Tech Rabbit is and should be a #place to purchase tech devices Thank you, Sincerely, [redacted]
Was sold a broken product, and the company is not accepting a return The product is a JBL charge 2+ Bluetooth speaker The bass on the device crackles loudly and renders the product useless The company has responded to my request to return the device for a replacement or refund and said they do not offer returns Buyer beware of this company
Also note advertising issues and customer service issues Purchased a refurbished Logitech GBacklit Mechanical Gaming Keyboard from TechRabbit on 8/30/(Order # [redacted] )Online page specifies product as "Featuring Cherry MX Brown Mechanical Switches" [redacted] mechanical-gaming-keyboard.html?sku=LOG-G610-BK-B2&condition= Received incorrect model on 9/9/that also smelt strongly of cigarettes Keyboard was an Orion RED versionSent email to customer service same day asking for exchangeReceived an automated response "Hello - We are currently away for the weekend, but we wanted to let you know that your message has been receivedOur business hours are Monday through Thursday 9AM-6PM and 9AM-2PMWe appreciate your patience and will respond as soon as possible on the following business day." Please note they don't specify business hours as ESTThis was frustrating at first since I live on the West Coast and w
Thanks I've got my order
Got it today looks great It's a Christmas gift
Great service and fast shipping. Items received as described. Thank you.
Very happy with TechRabbit's website, ordering process and overall experience. My only problem was with the product.
DO NOT ORDER FROM THEM! I ordered a replacement mobile overnight delivery. Have not heard from them since except an email that stated there was no one in the office. THEY ARE A SCAM! If the price is too good to be true....
I received my order from TechRabbit on time and my Samsung Gear BT Ear Phones work get and the price was amazingWould buy from them again
I appreciated that Tech Rabbit wanted to know if & when I received my order to confirm with them
I purchased a [redacted] earbud product from them that was suppose to be a new productI received said product but was defectiveI sent the product back, and with numerous email contacts, they refuse to answer any of my inquiries about the status of said productsI feel that they are ignoring meThey received said product on 4/10/and have not sent a replacement or have communicated with me after several attempt on my part
The product came as advertised and shipped quickly.
Great experiencePrompt delivery and product as promised
Accepted internet order and never shipped When contacted was told they were out of stock If I did not contact them they would have kept my money and never shipped
Everything went smoothly
Pleasant experience with the companyThe delivery was as expected