B & G Tires Of Clear Lake

Revdex.com:I called open sky and spoke to Kevin yesterday and requested cancel and refund. The only reason why refund was done I believe. He was unapologetic, disinterested and quick to offer a refund on a defective item without offering an exchange.  I received  the refund slips only after I called them. Sure, it's resolved but they have lost another client. I will not recommend anyone to shop with open sky. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting OpenSky!We have issued a refund in the amount of $49.65 the cost of the candles on this order.We are very sorry for the inconvenience, and the delay.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!We are sorry to hear that your product is no longer working.We have sent you a return label for this product.Once this item is received back we will issue you a full refund.Once again we apologize for the inconvenience.Thank you for shopping OpenSky!

There is no additional action we can take on this matter.We apologize for this experience.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, this is not something I want to return. It is a severely damaged/defective product that should have lasted more than four months. It is luxurious high-quality sheets that have completely fallen apart. I would have returned in the 30 days had I known they would fall apart but unfortunately, they did not fall apart within 30 days. The is a defective product concern not a return an item concern. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for shopping OpenSky. We love our shoppers, and we try to show it as often as we can. That's why we regularly give you Credits to reduce the price on items you'd like to purchase. Many of the unique merchants who sell on OpenSky accept these, but some do not. If the merchant...

who sells the product you love takes these, the product's price will be adjusted automatically at checkout. You don’t need to enter a Coupon Code or anything. If the merchant doesn't accept Credits, the product price will appear in black, but you can always click on the product to be sure the price isn't adjusted. (Any applicable discounts will be listed on the side of the listing.) Please keep in mind that each merchant who participates in our Credit Events decides the specific percentage of their products' prices that can be covered by Credits. You can see this on the itemized savings details. We hope this helps! Feel free to contact us again if you have any more questions.

Opensky is a marketplace.We have 1000's of merchants that sell their products on our platform.We take each complaint very seriously, and do all we can to fix the experience for our customers.We also remove merchants and products from our website, that are not in compliance.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting OpenSky!A refund was issued to your credit card on 12/**/16 Thank you for shopping OpenSky!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HI!We have manually attached the label.The original label was sent directly from [redacted].Once this item is received in re-sellable condition we will issue a full refund.Please let us know if we can be of additional assistance.Thank you

Thank you for contacting OpenSky! We have issued the customer a return label to return the incorrect item, and we apologize for the inconvenience. Once this item is received back we will issue the customer a full refund. Thank you

Thank you for contacting OpenSky!It appears that the first return label has been issued via our self service returns, and the customer will receive a full refund.You can initiate a return for the other items here: [redacted]As this request does not specify which...

items need to be returned.Please select an incorrect item was sent and the customer will receive a full refund.Please let us know if we can be of additional assistance.Thank you

We are very sorry for the inconvenience. Customer has been issued a full refund for this item on today as requested. Please allow 3-5 business days for the funds to be applied to the credit card used to placed this order. Once again we are sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting OpenSky!We have followed up with the merchant in regards to the information provided and full refund was issued on today.Please allow at least 3 days for the funds to be applied to your credit card.Thank you

Hello [redacted],We are sorry to hear about your experience.As we have indicated via email to you, once all of the items are received back, you will receive a full refund.It appears that only 1 item has not been delivered to you, and is scheduled for 5-**-17:[redacted]We have forwarded all of your concerns to our Trust and Safety team.Please let us know if we can be of additional assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

For opensky to "give" me "osky cash" means I have to make another purchase. Why would I purchase anything from this company again?  This is an unsatisfactory solution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

HI!We can be reached at ###-###-####, we have requested this item be reshipped ASAP.Thank you