B & H Photo-Video, Pro Audio

Review: http://www.bhphotovideo.com/c/product/1111317-REG/manfrotto_mvm450a_aluminum_flu...⇄ />
The monopod is advertised as including the mxh-2w head (which can pan and tilt) but it actually comes withg the rc-2 head (which is tilt only). When I brought it to the attention of customer service, they realixzed their error, and offered me $50 off the price of $249 as an apology for my inconvenience and having to wait so long for the replacement, which caused me to lose paid gigs as a camera operator.

After several phone calls, they realized they do not offer that head and monopod combo, (even though it is still currently advertised on their site right now (6/*/2015) but if you look at the hyperlink, at the end, you can see it says "rc-2" which should be a hint to them.

Their solution was to send me the same contents as advertised (a monopod with the mxh-2w head) but that pushed the cost up to $320, which the rep discounted down to $249, but now they claim that I cnat get the $50 credit because they discounted it already. It feels like a bait and switch, a very convoluted and round about way to do it, but there it is.Desired Settlement: I wish for the $50 credit off the advertised price of $249. A store credit in addition to the originally promised $50 would be a nice gesture for all the hassle I have had to go through during our busiest time of year for commercial and film production in [redacted].

Business

Response:

June *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/15B&H [redacted] dated 5/**/15On 5/*/15 the customer ordered an item which was inadvertently incorrectly described on our site. We regret that error which we are now in the process of correcting. Our website disclaimer states, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors."On 5/*/15 we created and emailed return authorization [redacted] for the merchandise he received. On 5/**/15 we created replacement order [redacted] with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the price. On 6/*/15, at the customer's request we created return authorization [redacted] for these items. We also offered the customer a $50.00 gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was created. As a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $25.00 gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being corrected. The customer has been offered the choice to keep the items he now has and get a $50 gift card or return them and we'll send a $25 gift card. He should contact [redacted] when he's decided.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a good start, in fact, it is the original solution promised by their CS rep on the phone when I was told that they had to ship it separately. We've gone past that point by two weeks and several hours of emails and phone work, and now contacting the Revdex.com finally they decide to re-offer the original solution for the problem AT THAT TIME. Now it is more about the time, effort and aggravation that took place to get us here. The gift card is not a solution, we'd like the $50 credited to the card it was purchased with, and any gift card above that would be a nice apology.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

June **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/15B&H [redacted] dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $50 gift card or return them and we'll send a $25 gift card. He should contact [redacted] when he's decided.-- [redacted]B&H Photo-Video

Sent me a computer that was supposed to be new and it had all types of problems when I returned it they claimed I sent them a product that wasn't theirs!! A complete mistake. Asked to speak with manager Manager treated me like a criminal and would not even consider the fact that his company made a mistake. Wouldn't give me his last name or Employee ID # terribly rude terrible costumer service all the way around. Huge mistake will never buy from them again!! BEWARE!

Review: Prior to April 2013 our church in Jacksonville, Florida ordered a new intercom headset from B&H in New York. We very specifically detailed the connector we needed for the headset and B&H had recently sold us the units that the connectors would plug into, so they had ample information from which to provide the correct headset connector. The headset was received with the incorrect connector. I had ordered 4 pin male and received 4 pin female.

Through several emails and phone conversations in April 2013 I received a replacement shipment from B&H to supposedly correct their clerical error.

As we went on a haitus of taping our ministry broadcast about the time this order was re-shipped, the new unit was never opened or unpacked until we went back into production on New Year's Eve. I gave B&H the benefit of the doubt that the order couldn't be incorrect a second time, so no one checked the unit upon receipt. We trusted the company we had done business with many times before. On the day we needed the headset unit for a live to tape 4 hour production for the ministry, we opened the box and were stunned to see a 5 pin male plug. Completely useless to us. Wrong a second time.

I contacted B&H via email the following week, and many times since. The response is consistent from B&H that we waited too long to open the box and even though the unit is new, unused, with all original packing and paperwork and their records clearly show that they shipped the wrong unit to us two times in a row - B&H will not make good on the unit and informed me that I am simply stuck with a nearly $1000.00 mistake on their part. Twice. They recommended I contact the manufacturer and seek assistance under the warranty, which does not warrant clerical errors on the part of the retail outlet. B&H will make no effort to resolve this issue which was of their own making. Regardless when a package is opened, if the contents are other than that which was ordered, the retail outlet has made a mistake. When that mistake was made while attempting to correct their previous mistake, the customer should be extended some added courtesy and accommodation. I am fully aware of the B&H policy defining time limits to their liability in delivering the wrong item. I believe that since this was the second attempt that was still wrong, the unit is new and unused with all original shipping material, I deserve some consideration in the matter.Desired Settlement: I simply desire that the incorrect unit be exchanged for the correct unit that I ordered and was twice delivered incorrectly by B&H. At this point after numerous emails all refusing to make the sale right, I also desire that B&H apologize for the inconvenience to me and the church ministry their lack of responsibility in this matter has caused.

Business

Response:

.. February **, 2014

Revdex.com Complaint #**

B&H [redacted]

The customer's complaint referenced B&H transaction [redacted]and "Purchase Date: 4/**/2013." In fact the date this transaction was created was 11/**/12. On 1/**/13, per the customer's request we created return authorization [redacted]so the customer could return a TEPH3 Telex PH-3 binaural intercom headset priced at $258.00.

On 3/**/13 under B&H **we sent the customer one TEPH3R headset. This item has since been discontinued and replaced by the current Telex PH-3R5 model.

On Jan **, 2014, 9-10 months later the customer requested return authorization.

The customer's complaint says, "Disputed Amount: $1000.00."I cannot determine how we went from a <$300.00 product to $1,000.00 any more than I understand how we went from Nov 2012 to April 2013. Likewise I do not understand how the customer can reasonably expect a retailer whose normal return policy time period is one month to extend that to more than nine months.

After so long a passage of time, return authorization is no longer an option nor will we agree to any exchange.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

B&H shipped the incorrect and unusable merchandise twice and the second time they have consistently refused to see that their mistake was rectified with an exchange for the correct item. Upon further review of the original invoice of more than $1000 I see that they are correct in identifying the price of the one piece of merchandise they can not seem to ship correctly to me. Moreover since my desire is that the incorrect merchandise be exchanged with the equal cost correct merchandise having only a different plug as the distinction, it would appear that B&H is attempting to shift the focus of the issue of their failure twice to deliver what I purchased by even mentioning the irrelevant price. Price in an even exchange is not an issue; it is a distraction technique that draws attention away from their refusal to honor sale of merchandise they could not get to the customer correctly twice. B&H outlines the original exchange in their response without mentioning that the reason for the exchange was due to their first clerical mistake. They refuse to allow the second exchange, though their mistake happened again, and are genuinely satisfied that delivering the wrong merchandise to a customer regardless of the timeline or the cost is still perfectly allowable. I say otherwise. Regardless of cost and regardless of time, I have the wrong item and I insist that the item I ordered and paid for be sent to me. I have heretofore requested an exchange for the correct item. I will resort to demanding a return, refund, and seek alternate retailers to do business with if B&H can not be reasonable. After all, if the merchandise had been a gift, purchased and wrapped and placed under a tree for nine months waiting for a soldier to return home only to discover that B&H had shipped the wrong item... my guess is that they would go out of their way to correct their mistake instead of making the customer jump through months of hoops to seek satisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

B&H continues to incorrectly identify how much time has passed (not years), how many times they have allowed an extension of time (never), and uses the word "alleged" to describe their errors in twice shipping the wrong item for a simple order. If B&H can not ship what the customer orders when given two chances and then refuses to make the sale right no matter that a few months pass, the mistakes and uncaring customer service remains entirely a B&H problem. My next contact will be with the New York State Attorney's General and the New York State Division of Commerce. No company should be allowed to callously deliver incorrect and useless merchandise and then cast blame on the customer for wanting what they ordered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

February **, 2014

Revdex.com Complaint #[redacted]

B&H [redacted]

Considering the threats contained in the customer's most recent comment we decline to comment further and will no longer engage in this fruitless dialogue here.

Do not trust this company if you need anything in a rush. I had an issue with an order going into their 'verifications' department - completely clueless CSR's on the phone had no idea what to do, and asked me to email the exact same info I told them on the phone.
They should clean up their processes, and make sure orders are processed fast like they promise - and don't slip through the cracks. Not recommended. F-

Review: Back in December we bought several items from B&H Photo and spend over 40K on products where at this point two of the most expensive products are giving us problems. First, it was a video mixer that was defective and now one of the cameras starts failing.

The customer service helped us with the video mixer (2/**) and now with the camera the excuse that we got was that it has pass 30 days and to refer to the policy. Too bad so sad. I don't know if this companies sells refurbished items or what but if we are going to buy equipment that will depreciate faster because are defective, then I'd rather do business with an ethical company that is interested in the customer and no the money.Desired Settlement: We want a new camera and not a refurbished one or repaired. We don't want an I'm sorry as an answer we already had to spend renting a video mixer when ours got defective and we are not willing to continue expending just because.

Thank You

Business

Response:

March *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]On Dec **, 2014 the customer placed an order for one (1) SOHXRNX5U = Sony HXR-NX5U NXCAM Professional Camcorder. We shipped a brand new camera, serial number S010128498I. it was not refurbished, it was not previously sold and returned. It was brand new and shipped to the customer exactly as we received it from our supplier. It is warrantied by [redacted].It was shipped on Dec **, 2014 and delivered Dec **, 2014. B&H Photo's return policy has a thirty (30) day time period. That has now elapsed. The camcorder cannot now be returned to us for refund or exchange. If the camcorder requires service, the customer is advised to address this with [redacted], which has warrantied the camcorder for a period of one (1) year.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company "B&H Photo" sold us some equipment that got bad too soon and are currently causing us to spend money or to lower our level of production. We need B&H Photo to send us a loners camera while they repair the defective one then everything would be fine, if not we want a new non-defective camera.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

March *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer wrote, "We need B&H Photo to send us a loners camera while they repair the defective one then everything would be fine, if not we want a new non-defective camera." B&H Photo does not have and cannot make available loaner cameras to this or to any customer. The customer's camera is covered by the manufacturer's warranty. It is up to them to repair or replace the camera, at their sole discretion, per the warranty provisions.-- [redacted]B&H Photo-Video

Review: I placed an order on the [redacted] of September through the B&H Website, and it STILL has not been shipped! I am aware that B&H is closed for the Sukkos Holiday, but it is absolutely unacceptable to wait an entire MONTH before receiving an ordered item that showed as in stock and ready to be shipped! There has been no e-mail sent to me telling me my order would be severely delayed. I am quite displeased with how this this order has gone. What if I want to add a protection plan on the item? What if I need to return it? The time I have to decide on these things is almost GONE by the time it is going to arrive at my house, If it ever even does show up! Why was it not shipped BEFORE Sukkos? What sort of compensation is there, if any, for my having to wait so ridiculously long?

B&H claims on their website that all orders placed before October [redacted] were shipped before the holiday, but this is obviously not true because there is NO tracking information on my order and it has NOT arrived. I am a photography student and professional. My entire livelihood revolves around photo products I order online, and having to wait this long for an item I expected within a week hurts me in a very monetary way!Desired Settlement: I need the ordered item delivered as soon as physically possible! The ordered item is to color correct the monitors I currently own and I absolutely NEED to get the color accuracy on my monitors fixed immediately! I also want some form of compensation for the ridiculous amount of time I've had to wait! I go through B&H Photo because they are a company that I felt up to this point understood the finer points of shipping sensitive photo equipment, but if there is no compensation to be had then I want a full refund and I'll take my business elsewhere immediately and indefinitely.

Business

Response:

[redacted]

We appreciate this customer's order and regret the unforeseeable delay. The vendor recently altered their product codes for the components of the ordered kit and we have to make an adjustment to this transaction manually. We are doing so today and will ship this item as quickly as we are able to do so.

--

B&H Photo-Video

Review: I bought a canon powershot g1x mark 2 digital camera from B and H photo in New york which I paid 799.00 for it when it was delivered I opened the box and there was a different camera a g11 in the box missing charger and missing camera pouch I called but they were closed for passover, so I called the day they reopened talked to a guy sounded like he had a British accent told him what was going on he said I'm so sorry I'm going to send you a zma email with a free ups shipping label and once we receive the camera back it will be sent to the returns dept and a refund will post to my credit card within 3 days I said ok thank you. I called my credit card company on saturday and asked if there was a refund pending they said No so on Monday May ** B and H photo told me that the returns Dept was trying to get in touch with me but nobody called or left a message. I talked to the Returns Dept on Monday the [redacted] 15 minutes before they were going to close they told me they would not refund me the 799.00 to my credit card I was not happy , I was treated very poorly it just seems they don't care about the customer all they care about is the money they made off of me. I bought the same camera at a local store and I was happy with the purchase. If they can't take care of there customers they shouldn't be in businessDesired Settlement: I want B and H photo to honor the refund they promised me and stop treating me like a second class citizen .

Business

Response:

May **, 2014

This customer ordered a new CAPSG1X2 = Canon PowerShot G1 X Mark II Digital Camera on Apr **, 2014. He was shipped what we believed to have been a brand new camera in an unopened box, exactly as we received it from Canon USA. He now alleges he received a different camera, a Canon Powershot G11, which was returned to us without several included accessories. We have initiated an investigation, of which the customer is aware, to determine whether or not we shipped the customer a G1X or a G11. Upon completion of this investigation, if we determine the error was our or Canon USA's responsibility, the requested refund will be processed without delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It's funny I was promised a full refund when the zma was done they knew that I stated it was missing stuff in the box yet there stalling the refund process. They need to take responsibility for this issue. Just letting you all know I leave for china in 2 days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

May [redacted], 2014

Revdex.com Complaint #[redacted]

B&H [redacted]

This customer ordered a new CAPSG1X2 = Canon PowerShot G1 X Mark II Digital Camera on Apr **, 2014. When we receive an order we calculate the order's theoretical weight including the products, packaging, bubble wrap, etc to the hundredth of a pound. When the order is prepared it is weighed to the hundredth of a pound and the theoretical and real weights compared. When a customer alleges an order was incomplete we check our weight data against the shipper's actual weight. If there is a discrepancy, it indicates the possibility of a problem. In this instance, there was none. A Canon PowerShot G1 X Mark II Digital Camera will all accessories as packaged by Canon USA has to weigh substantially more than a Canon G11 missing its charger and other accessories. Had we in fact shipped an incomplete G11, there would have been discrepancies between our theoretical and actual weights.

This indicates that the package shipped to the customer did in fact contain the Canon PowerShot G1 X Mark II Digital Camera.

The customer contacted us April **, 2014 to tell us he'd received the wrong camera and we sent return authorization that day. But, two days later, on April **, 2014, under B&H Web No: [redacted]the customer placed an order for a CANB12L = Canon NB-12L Battery Pack. The G11 he sent back uses Canon's NB-7L battery. The battery he ordered two days after requesting return authorization is for the PowerShot G1 X Mark II.

It does not seem likely a customer would order a $49.00 battery for a camera he does not have. It seems apparent he ordered a $49.00 NB-12L battery for a Canon PowerShot G1 X Mark II because he received a Canon PowerShot G1 X Mark II.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

[Your Answer Here]

First of all I bought the camera from a local store since I had to have it for my trip to China second the reason I ordered the battery was since the camera was new they didn't have an extra battery for sale looked up online and noticed you had it in stock . so at this point Im going to say you committed fraud so if you want I will fight this in court to prove that your company is dishonest maybe the media needs to get involved. but I will not let you guys get away with this. Also did I return any accessories when I purchased the camera Nope I kept them how can you sleep at night knowing you screwed a customer over I guess I was right all you care about is MONEY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a camera through B&H over the phone. I called them directly to see if they would honor a competitors pricing along with the freebies attached (memory card and extra battery). THe agent on the phone spoke with his manager and said they could do that. I paid for the item right away. This was a cyber Monday deal.

8 days later my order comes. I get the camera but no freebies. I email asking if it was in a separate package. They respond that it is on its way.

Next day I get an email stating that they have decided not to ship the free items because they realized their cost wasn't going to create a profit. So I lost out because they changed their mind.

After about 42 emails back and forth with different agents and typing this same story over and over again the issue hasnt been resolved. Many have treated me like an it customer over $65 that I was promised. I have asked for a manager to call me and that gets ignored. When I call I am on hold for 30 minutes as they "transfer" me to a manager and then I get a voicemail.

I have been courteous and reasonable only asking for what I purchased. I am getting tired of typing back and forth with the last email asking me if I wanted to buy the freebies! This is from their director. Who knows if that is true.

This company is a scam waiting to happen!Desired Settlement: Please credit back the $65.00 of the promised free items or send the items.

Business

Response:

December [redacted], 2013

Revdex.com Complaint #[redacted]

B&H [redacted]

On December **, 2013 after agreeing to match a competitor's price of $2695.00 for the Canon EOS 5D Mark III digital slr camera we sold one to the customer for the agreed-upon price as promised. The camera he received was brand new and included the following accessories supplied by Canon USA:

LP-E6 Rechargeable Lithium-Ion Battery Pack (7.2V, 1800mAh)

LC-E6 Charger for LP-E6 Battery Pack

AVC-DC400ST Stereo AV Cable

Eyecup Eg

R-F-3 Camera Cover

IFC-200U USB Interface Cable - 6.9' (1.9 m)

Wide Neck Strap EW-EOS5DMKIII

EOS Digital Solution Disk

Camera Instruction Book

Software Instruction Book

Pocket Guide

Digital Learning Center Leaflet

1-Year Canon U.S.A. Limited Warranty

For $2899.00 we also offer the camera with the above accessories plus additional items including a WALPE6 battery pack and [redacted]memory card. The customer did not purchase these items and is not entitled to receive them. We offered to sell them to him, but he declined. The customer is not entitled to any additional credit or refund and is not entitled t receive these items for free.

Review: For my order #[redacted], I ordered a large television. I got the television and it was in very poor condition. I scheduled a pick up for it to go back to B&H through ABF shipping, and ABF even confirmed twice that they not only sent it back to B&H but B&H received it. Now, when I ask for a refund they respond by asking me more questions about where I left it to be picked up, etc. It even got so bad I sent the manager of B&H a video surveillance of me meeting the ABF people to have the people send it back. Now ABF and B&H are both giving me the run around and I don't know why. This website seems like a scam and I am at my wits end!Desired Settlement: I just want to be refunded for the tv so I can buy a new one, that's all. I don't want them to send me another.

Business

Response:

[redacted]New York Revdex.com complaint #[redacted]B&H Web No: [redacted]We have not yet received the product the customer says has been returned to us. We cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transit. We will process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customer. ABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customer. It is not here.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is false. I've given confirmation and even spoke with someone there who said they got my product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]New York Revdex.com complaint #[redacted]B&H Web No: [redacted]If the customer has proof, he's welcome to email it to me - [redacted]. At this moment we do not have the returned merchandise and until we do, no refund will be issued.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: B & H Foto & Electronics Corp advertised a sale for the Panasonic 25mm F/1.7 lens (H-H025K) back in November 2015. I placed my order but the item was backordered. I did receive notification emails indicating such and they were intent on shipping once they received more stock. They also charged my credit card for the full amount of my order. A few months later, I received an email that my order was cancelled because the item was discontinued. However, I just learned recently that the item was listed in stock. I had asked about getting my order restored but they will not honor the sale price.

November **, 2015 - Placed order and credit card charged for full amount

Dec **, 2015 - First backorder notification.

Dec **, 2015 - Second backorder notification.

Jan **, 2016 - Third backorder notification; also asked customer support, and got vague response saying that they underestimated demand.

Feb 9, 2016 - Cancellation notice (product discontinued) and charge refunded.

Mar **, 2016 - Noted item is back in stock and "ships tomorrow".

Mar **, 2016 - Asked customer support about getting order restored. They say they will not honor the sale price; wanted me to approve a quote with the lens priced at the current MSRP.

Other people report that they have received their backorders from other retailers. As far as I know, B&H is the only retailer who has cancelled orders. They pretended that there were going to ship the order, only to cancel under the pretense that the product is discontinued. However, they are now advertising that the product is in stock and ready to ship, but will not honor my original order.Desired Settlement: Fulfillment of my original order placed back in November of 2015, and the price that I had paid them.

Business

Response:

March **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer ordered a Panasonic 5mm f/1.7 lens on Nov **, 2015. At the time the lens (which was then out of stock) was offered for the discounted price of 99.99. That price was an "instant rebate," meaning [redacted] authorized the price and had promised authorized retailers like B&H that they would reimburse the difference to us so we could sell the lens without incurring a substantial loss. Subsequently [redacted] informed their authorized retailers the lens was not available and they could not predict when or if it would again be available nor could they predict how many would be available if they ever were again available. They also advised their authorized retailers they were immediately discontinuing the discounted price and rebate program. That meant any lens sold for 99.99 would be sold at our expense and our substantial loss. The current retail price for this lens is 247.99 so the amount of the loss per lens is apparent. This situation was widely discussed in several photography forums including [redacted]. There it was noted that other retailers, [redacted] among them, also reported they had received the same news from [redacted] and that they too were obliged to cancel existing orders.From [redacted]From [redacted]The customer wrote, "As far as I know, B&H is the only retailer who has cancelled orders." This is incorrect, as the quotes above establish.The lens is in fact back in stock, but [redacted] is not now offering any discount or rebate at all. The lens cannot be offered for the old discounted price.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The communication regarding the backorder status has been disingenuous. Starting with uncertainty over when stock would arrive, to a sudden cancellation because the product was "discontinued", and finally informing that the manufacturer doesn't want to the honor the discount, so order won't be honored when the product returned to stock in just over a month.Cancellation of orders is to my knowledge, I was not aware of another retailer ([redacted]). However, on these same photography forums, you will find that many users are reporting that their orders are being shipped from retailers like [redacted] and [redacted] with the discounted price honored.And unlike [redacted], my credit card was billed for the full amount since I placed the order back in November. I find it skeptical that the manufacturer would wait 3 months before deciding to no longer honor the discount on backorders. They would know how many they had to fulfill, and if I was past a "cutoff point", my order should have been cancelled much earlier.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

March **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer is certainly entitled to his opinion but nothing said alters the facts, one of which is that no matter what took place in the past the present situation is that the Panasonic 25/1.7 lens is available for 247.99. If the customer wishes to purchase one at that price, he is welcome to do so. -- [redacted]B&H Photo-Video

Review: I purchased an [redacted] Bag Invoice # [redacted] on 12/**/14 and received a different [redacted] bag same color, brand new but smaller than my desired bag. I promptly called, sent the item back for refund. Five days later I receive a brief one sentence email stating "Hi good afternoon,As per my manager we have checked our cameras and we have confirmed that we shipped you the correct item." unfortunately that is not true or at least I didn't receive what I ordered.Desired Settlement: I want my refund it is isn't fair that I have to pay for a mistake.

Business

Response:

December**, 2014Revdex.com Complaint #[redacted]B&H Web No: [redacted]This customer ordered a ONONA024LDB = [redacted] Prince Street Camera Messenger Bag (Dark Truffle). We now believe the bag we shipped was the ONONA014LDB = [redacted] Bowery Camera Bag (Leather, Dark Truffle). On December*, 2014 we issued and emailed return authorization[redacted]with a pre-paid [redacted] return label. We have since received the return and will ship the bag the customer originally ordered today.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I appreciate the new response from B&H, but I much prefer a refund at this point and not another bag. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December**, 2014Revdex.com Complaint #[redacted]B&H Web No: [redacted]It would have been so much simpler had the customer simply emailed our customer service department directly. Now, we see a chain from the customer to the Revdex.com, from the Revdex.com to me, from me to customer service, from me to the Revdex.com and from the Revdex.com back to the customer.A refund will be issued.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The customer(I) did communicate with B&H customer care first, (please read initial statement). I received a simple response from your customer service dept stating "no refund will be given & we did nothing in error". I immediately took steps to protect myself, the customer. I do not believe a resolution would of happened at lease not in a timely manner. Contacting Revdex.com expedited and insured my voice was heard. You (B&H) received my return 12/*/14 it has been five business days, your resolution was not sufficient and I recommend anyone to take steps as I have. Thank you for your time.

B&H is very quick to sell you a product but they don't stand behind their products. I pushed several things from them for the xmas holidays. And because a new product is just outside their 30 day window, they offer no support. Furthermore, some products (Bebop) they offer have zero support. No return policy.
My son's Jumping sumo broke on xmas day. They ask me a bunch of questions almost like they were looking for an excuse to decline the service, and when they realized I was out side of 30 days, they jumped on it.
Electronics are expensive enough. If you buy, don't buy B&H because if something goes wrong, they will not back the products they sell

Review: I order product and paid for 2 day delivery on the [redacted] of February ..arrival suppose to be on [redacted] which isn't 2 day but main issue was when ordering and paying for shipping I assumed that the product would be delivered. Later I notice a thing beside says electronic download so I email them asking about whether it's going to delivered or is it electronic download and if it's electronic download I do not want it. Because if computer problems happen may lose everything I want a disc so I can reload. Plus I wouldn't pay $13 2 day delivery for a bonus disc of extras. I finally got hold of n email and chat room customer servive on * of feb .. Basically they were pretty short said clearly states electronic download and I should have ask before I bought ... And I said I was confused when it asked if I wanted 2 day delivery so I thought I was getting hard disc . They basically said no you're bad you should have ask first before ordering and by the way it was a student purchase that they never even ask anything about whether I was or had kids or anything about student discount ... Bottom line I feel that was deceptive in ordering if it ask if I want 2 day delivery or other shipping options that it could be also shipped to me on a disc and I want full refund I never downloaded the thing and don't understand if I have not downloaded it why I can't get refund .. And feel deceived by that and shipping part unclear had I known it was electronic download I would not purchase itDesired Settlement: I just want full return on what I ordered sonce it wasnt opened or received o guess you can say and I want them to fix confusion because not everyone is expert at downloads and say clearly what you are getting n how.

Business

Response:

February *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer's complaint is about two issues. He ordered a "What's New in Adobe Photoshop CS6" DVD, which had to be shipped. That is why a shipping fee was applied to the transaction. It has since been refunded under our [redacted], as a courtesy.He also ordered Adobe Photoshop Extended CS6 for Mac and Windows (Single User Educational License) - B&H # [redacted]. This item is featured on our site at [redacted]. There we clearly say, "FOR STUDENTS & EDUCATORS ONLY -- Proof of eligibility MUST be provided prior to using this software." There is a link from there to [redacted] where student edition eligibility conditions are spelled out in detail. The product information pages advises, "This product must be downloaded from the Manufacturer's website. You should receive the license code to complete your order within 1-3 business days. Orders placed on Weekends or Holidays are processed the next business day."The customer wrote, "I order product and paid for 2 day delivery on the [redacted] of February ..arrival suppose to be on [redacted] which isn't 2 day... " We received this order the afternoon of Feb [redacted]. It was shipped Thur Feb [redacted]. Feb [redacted] was in fact two business days -- Friday, 2/* and Monday, 2/*.The same product information page also says, "Ship Time: Emailed within 1-3 business days - Electronic Download - Free Expedited Shipping." Finally, the customer';s request for a refund is denied. Our site says, "Electronic Software Downloads are not returnable or refundable." We paid for this software when we provided the download link to the customer. We cannot be reimbursed for it, whether the customer has used the download link or not.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because mom sure im not only to have issue with this . I ordered on my cell phone which has limited screen ability. I did See electronic download. When I we to purchase this item it asked me how I wanted it shipped. I selected 2 day express which hasn't got here now in 4 days. Besides that Im thinking the whole package was what I was paying for . Turns out its a bonus. No one buys and ships a bonus disc that's supposed to come with package. I have not downloaded the thing. After the next morning reading my confirmation email I not it said electronic download so I ema company and ask about it . I get no response til Sunday 3 days later. I told them if it was electronic download I do not want it .. That simple and do not know why this big company can't give people a full refund on something they did not want and haven't opened...as I've said if I knew it was download only I wou not have bought it ... That's sorry business practice and unacceptable. Very poor customers service and support clearly they out to sale (rip off ) people as long as they get paid

* the customers. I can't understand why a big company that touts reputation would do business like that . If you sell anything in your store that you can't get a refund for reasonable reasons you shouldn't sell it don't pass the buck says its a download from Adobe and we don't control it .. If that's the case you shouldn't sell it then make the other company look bad .. Then stop selling it because I'm sure other people have had same issue. Give me my [redacted] money back !

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer's request for a refund is denied. Our site says, "Electronic Software Downloads are not returnable or refundable." We paid for this software when we provided the download link to the customer. We cannot be reimbursed for it, whether the customer has used the download link or not.-- [redacted]B&H Photo-Video

Review: I ordered downloadable software from said company online. It was supposed to be delivered via email within minutes, but it was stated that it could take up to 12 hours which was fine. I never received the email with the link to download the software (it has almost been 3 weeks). After a few calls to the company my issue has not been resolved. The customer service reps either say the the email will be resent, or they take my contact information saying that another department is going to call me (no one has contacted me). I do not know what the problem is because I have received other emails from them, including (ironically) a follow-up satisfaction survey.Desired Settlement: I feel that I should receive a full refund. The bottom line is that I never received the product, it is unacceptable to steal money.

Business

Response:

December *, 2014Revdex.com Complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order. The download was sent Nov **, 2014 and our vendor confirmed it was not returned nor did their email to the customer bounce. At this point we presume it is caught in the customer's spam filter or anti-virus software.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company refuses to take ownership of the problem. They can claim that it was sent all they want, the fact of the matter is that I never received the link to download the software that I purchased (and no it never showed up in my spam folder). The company has not once offered a solution to the issue, all they do is pass the blame. I am asking for a refund for a product that was never received I don't feel that my request is unreasonable by any stretch of the imagination.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dec **, 2014Revdex.com Complaint #[redacted]B&H Web No: [redacted]A copy of the email originally sent to the customer is attached.-- [redacted]B&H Photo-Video

Review: In early August I paid BH the full amount for quote [redacted]. One of the two items in the order sold out (SHANI104HC) and was promised to ship by the end of August. The date came and the item was never restocked and a new date of January 2015 was posted on their website.

During that time I was desperate to get a replacement product for the SHANI104HC and service representative [redacted] suggested and confirmed in writing ordering part# HDMI-SET-3. The website back then listed the item as a 4 channel HDMI distribution system using UTP cable. It also mentioned it came with one distribution amplifier and four UTP long range receivers which is pretty much the same functionality as the original SHANI104HC I ordered and paid for back in August.

After confirming the replacement model was functionality-wise exactly the same as the original back ordered model I decided to order that part.

The product arrived on September the [redacted] 2014 via nextday delivery. The product recieved did not matched at all to what the website description said nor what the website advertised. I inmediatly contacted BH to report the discrepancy and my urgency to either receive was promised or return the items for full credit.

A few days later the original product (SHANI104HC) was back in stock, but since part of my funds where applied to purchase the replacement suggestion I was with not enough funds to buy the right product.

Up until this date, BH shipped 9 out of 26 (SHANI104HC) using my remaining credit.

Since August the [redacted], no one has given me straight answer in what to do with the erroneous shipment to recover my funds and finally order the correct model I paid for.

The case has been handle by multiple persons without any avail. We are re-sellers in Mexico and promised these goods to our customer months ago. Our customer have been penalizing us weekly for not delivering the equipment.

All I ask for is for BH to acknowledge the made the mistake and correct it right away but so far the one being penalized it´s me.

Also to answer my multiple emails asking for updates after several days of zero contact. It´s been over three weeks since BH is keeping me waiting for a Return Authorization for the product they erroneously deliver.Desired Settlement: Send RA# for incorrect order with prepaid label and ship 17 SHANI104HC next day air to our freight forwarder address in [redacted]

Business

Response:

[redacted]

Revdex.com Complaint #[redacted]

B&H customer code [redacted]

The customer's order history is as follows:

Order [redacted] dated 08/**/14.

Five SHANI0102HC = Shinybow ANI-0102HC 1x2 HDMI Splitter Distribution Amplifier Extender shipped.

SHANI0104HC = Shinybow ANI-0104HC 1x4 HDMI Splitter Distribution Amplifier Extender. Cancelled and store credit = 5382.00 issued.

[redacted] 09/**/14

26 APHDMISET3 = Apantac HDMI-1E Extender & HDMI-SR Short Range Receiver ordered. Return authorization RMA# [redacted] from the vendor was emailed to the customer on Oct **, 2014.

[redacted] 09/**/14

Internal bookkeeping adjustment.

[redacted] 09/**/14

Store credit in the amount 2093.00

[redacted] 09/**/14 is a quote, not an order

[redacted] 09/**/14 is a quote, not an order.

[redacted] 09/**/14

Nine SHANI0104HC = Shinybow ANI-0104HC 1x4 HDMI Splitter Distribution Amplifier Extender shipped Sept **, 2014.

From the customer's lengthy narrative I am not sure what items or refunds remain outstanding. Our customer service department at [redacted] will be happy to assist him.

--

B&H Photo-Video

Review: B & H purchase fiasco

They have a few hundred dollars I have deposited in their bank account per [redacted] at ups.

I have received ONE tiny battery worth about $2.00 and nothing else.

The UPS trackig shows they delivered the first shipment. THIS IS A NOT TRUE.

The emails from UPS themselves prove nothing has been delivered.

What I received was an envelope dropped off by a drunk Cargo Trans (UPS subcontractor) delivery person and inside was the B & H invoice for the first shipment a note from IML/UPS demanding I pay or I would be fined.

You can see on attachment #034 the proof that delivery claimed by UPS in November was a not true if you scroll to [redacted]s question. We received one battery in one box. The delivery person just dumped the box and ran. I was actually on the phone with [redacted] at UPS when this took place.

--------------------------------------------------------------------------------...⇄ />
I prepared this purchase by calling both B & H and UPS.

I was assured about international shipping and my understanding was that if I chose the UPS option though expensive, it would be very reliable and quick. and that UPS would take care of everything. All I needed to do was pay the customs tax when needed.

Please see attachment # 030 where the website from UPS states:

UPS Customs Brokerage for Package Shipments

At UPS, we process hundreds of thousands of international packages on a daily basis, and virtually all are cleared immediately. With brokerage facilities in all the top world markets (representing 76% of all international trade), we cover the global trading centers where you do business with consistency, reliability, and flexibility.The benefits associated with UPS Customs Brokerage Services include:· Electronic customs clearance that begins while your shipments are still in flight· Expert brokers to handle all complexities and ensure accurate rating of duties and taxes· Use of our advanced online tracking application to monitor your shipment throughout its journey· Routine customs clearance automatically included in all UPS air service rates (where applicable)

Please see attachments #001 and #003 from B & H Photo stating delivery would be "3-5" business days. We wanted this for the Thanksgiving Holiday here because I had family visiting Nicaragua.

I understood that once the product was in Nicaragua, the UPS customs broker would contact me with the amount of duty and I would pay this via credit cart to them.

This proved to be a lie. I was then subjected to a process of over 100 phone calls and over 60 emails (back and forth) and have nothing to show for it.

They keep changing the story and what is required and every time we meet the new requests, They change what they want.

I paid for shipment to my house and they wanted me to go go Managua which is 2+ hours away. Once I agreed to go to Managua they then wanted my wife to go there twice. (They want a Nicaragua citizens ID to receive this not me).

We had agreed to do this on 12/*/13 and planned this for a week. When the time came, they pulled the rug and it was reset for12/**/13. That was also a LIE. We are gone from here after this week and cannot receive anything.

The last straw was when we took the excuse of my wifes ID away by giving it to them. They came back and wanted a RUC number. (business ID number). My wife told the agent ([redacted]) more than once that she already HAS A RUC number but [redacted] now insists my wife needs to send the ID to them to create a new one. They then respnd that they "cannot create a RUC number because my wife already ahs one".

They think this shipment is for commercial purposes which it is not. It is amature camera accessories. They are now trying to say my wife is in the camera equipment import business. My wife owns a convenience store.

Each time I provide the documents, transport or whatever they want. They change what they want. I believe at this time that they are involved in scamming me. Especially since UPS told me that I can pay customs with a credit card and then UPS Nicaragua has me pay an individual with a bank deposit to a Nicaraguan bank. See attachments #31 and # 32.

I have dozens of documents in email that I will attach.

I have ordered many times online to Nicaragua and used other carriers and other E Stores with no problem.

When I raised this issue with B & H, I spoke to [redacted] and he advised this was not a B & H problem and I needed to take it up with UPS. I have gotten nowhere.

When I call UPS I get no help.

Please help me as I am out a large amount of money and cannot afford this or the stress to myself and wife.

If you read through the emails. Every response is at an email I initiated. You can scroll down.

I have raised concerns to B & H and UPS at all levels possible. They are not honorable.

I have dozens more documents if you need them.

I have received dozens of shipments from [redacted], Adorama Photo and other websites with no issue whatsoever.Desired Settlement: I want my wife's ID back that was stolen. I want my products or my money. ** I have over 100 documents. Mostly emails to share on this

Business

Response:

[redacted]

After reviewing the customer's entire complaint and consulting others here we have concluded that this matter is between the customer and the government of the country into which he wishes to imp0ort the merchandise purchased from us with perhaps some peripheral involvement by United Parcel Service. Our involvement in this matter is concluded and the customer's complaint, directed towards us, is mis-aimed.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. Because this was my first order with B & H and because it was an international shipment, I called B & H before placing my web order to ask about shipping to Nicaragua and how customs is handled. I was told and recommended to use the UPS Express option (very expensive) because it "works great" for international shipping, would be fast (3-5 days guaranteed) and with respect to customs, once the order arrived in Nicaragua, all I needed to do was pay the customs charges upon delivery. (The delivery was to my house). I was assured that B & H ships this way "all the time without issue".

2. In reliance of the above, I placed my two orders. I have nothing to show but stress and a loss of over $1800.00.

3. The B & H invoice details that I would receive my product in 3-5 days. (Which I paid a lot of extra money for this). We wanted this for Thanksgiving because of family visiting.

4. Since this time, I have received FOUR different orders form B & H's main competitor (Adorama Camera) here at my house in Nicaragua with NO ISSUES OR PROBLEMS whatsoever. I have also received 3 packages of consumer items from [redacted] in that time as well.

5. B & H's response blames the Nicaraguan government, UPS and me. B & H blames everyone but with whom I have the agreement. I have no agreement with the Nicaraguan government. I have no agreement with UPS. I DO HAVE an agreement with B & H. I agreed to pay and they agreed to get me my product in 3-5 days.

6. Once this fiasco spun out of control, I have learned some things. UPS uses a SUBCONTRACTOR (IML Nicaragua) in Nicaragua who operates independently AND pretends they really ARE UPS depending on circumstances and convenience. IML uses thei own subcontractor to deliver and pick up product in Nicaragua (Cargo Trans). They sometimes pretend they are UPS and other times pretend they are independent depending on convenience and circumstance.

7. IML contacted me with a note dropped off at my house in an envelope with the commecial invoice. The note threatened me that if I did not pay (deposit money in the name of an individual, NOT in the name of UPS, IML or Cargo Trans and NOT in the name of the Nicaraguan customs agency) money by depositing at a bank to this individual that I would be fined $100.00 per day.

8. Upon contacting UPS they told me to call UPS nicaragua. There is no UPS Nicaragua. There is only IML who claims to be UPS Nicaragua when it is convenient. Anyhow, they consistently told me that this was an issue I MUST TAKE UP with the shipper as they have no contract with me.

9. Eventually after dozens of emails and calls, [redacted] at B & H and [redacted] at UPS (Unites States) advised me to pay the money requested by IML to the individual. I was to also allow IML/Cargo Trans to pick up my wifes Nicaraguan National ID card

.

10. In reliance of [redacted] and [redacted] recommendation, I deposited the money. (Receipt is attached) and we gave my wife's ID card to the driver.

11. Dozens more phone calls and another bank deposit and 4 months and I HAVE NOTHING but stress and my wife's ID has been stolen.

There is NO ISSUE with customs or the Nicaraguan government as B & L alleges. I get shipments all the time form the US. All I have to do is pay the duty for customs when it is delivered and no more. I think there might be an issue with UPS/IML/Cargo Trans. Others locally here have had similar stories. That said. I CHECKED BEFORE I PLACED THE ORDER and used the option recommended by B & H.

I contracted with B & H to have product delivered in 3-5 days.

120+ days and nothing has been delivered.

Nicaraguan customs will not deal with me because IML is the broker of record.

IMP IS UPS (when it is convenient for UPS for them to be)

B & H needs to do the right thing and stop blaming others. B & H clearly has an issue with their sumcontractor (UPS)

I want my wife's ID back and my money back. Though I have reordered (and received) these items afterwards from Adorama, I will accept shipment of them in leiu of a refund. I will pay the customs due dor this shipment (upon recept of the products as I do with all other shipments MINUS the two bank deposits I made that [redacted] and [redacted] told me to)

B & H needs to act honorable and stop ignoring this. Blaming others is pathetic.

All ducments are attached.

7. My contract is

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

1) Name who these "others" are?

2) What questions did you ask each when you consulted with each of these "others"?

3) What was each of the "others" respective responses to your questions?

4) How many other times has B & H used the response boilerplate language above to respond to their failure to perform with other dispute resolution services, parties involved with other disputes that are the fault of B & h

Photo etc.?

B & H said: "we have concluded that this matter is between the customer and the government of the country into which he wishes to import the merchandise purchased from us."

1) What evidence and information did you utilize to come to this conclusion?

2) Did you speak to the "Nicaragua government"?

3) Did you arrive at this conclusion when you were speaking to these "others"? Which "other" or "others" helped you arrive at this conclusion?

I contracted with B & H Photo. I have paid for my product. I have had money taken by their subcontractor.

1) I STILL DO NOT HAVE DELIVERY OF THIS PRODUCT.

2) B & H claims that this is between me and the Nicaraguan Government. I presume they really mean the Nicaraguan Aduana (customs). I have personally visited there and THEY WILL NOT TALK TO ME because this shipment is controlled

by the shipper (B & H Photo) and by the customs broker of record (UPS/IML NIcaragua hired by B & H Photo). UPS/IML will not speak to me because they only speak to the shipper (B & H Photo)

Finally, their statement about my wifes ID is false. B & H said "We do not have any information regarding this ID whatsoever."

The prior statement that they do not have any information about my wife's ID is a flat out LIE. The documents pertaining to this dispute are replete with information on her stolen ID. B & H Photo has proven themselves to be

liars. Why they may not have much power to do anything about it at this time, B&H certainly is liable for the loss and consequential damages because the ID was given to UPS on the advice of a B & H employee ([redacted]). Simply unilaterally denying responsibility does not make liability go away.

In summary, all of this is moot because the product HAS NOT BEEN DELIVERED.

I want a refund. I want my wife's ID back and B & H needs to man-up and take responsibility.

B & H has no standing to unilaterally declare this matter closed. They HAVE MY MONEY and I HAVE NOTHING but huge amounts of wasted time, energy, a stolen ID and raised levels of stress both for me and my wife.

Their continued failure to behave honorably is [redacted].

1) The [redacted] of our customer service department and of our Traffic department, responsible as liaison with our shipping vendors, and with our UPS liaison

2) I shared the customer complaint with each and asked for their input

3) They responded we were not at fault, that the matter resided between the customer and his country’s government and that we had and have no involvement with the customer’s wife’s ID

4) I do not know

1) The customer’s statements, our shipping and customer service departments etc

2) Not personally

3) This duplicates questions posed earlier

1) That is not a question

2) We have shipped numerous packages to the same country under the same conditions and this customer is the only one who has alleged the problems he reports. It is apparent from that alone our shipping processes are not questionable and not at fault.

We do not have this customer’s wife’s ID. No one here told anyone to take her ID. No one here discussed her ID with anyone from UPS or from the government or customs office. We have no information about, nor responsibility for this ID nor do we know where it is now. We cannot return what we do not have.

[redacted] Again – out of our hands. We will issue a refund when we receive the merchandise back.

Whether or not we “must address the complaint fully” we do not have to allow ourselves to be subjected to unwarranted hostile, aggressive, intrusive harassment.

-- -

regards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The final statement from B & H says they can refund when they receive the merchandise back..

1) Is not relevant as our contract is for delivered product. Deliver has not been made which means B & H has failed to fulfill the contract.

2) Sending the merchandise back is FULLY under the control of B & H photo as I do not have, nor never did have possession or control of the

product.

I DEMAND an apology and a retraction of the slander by B & H about unpaid [redacted]es. Or, provide proof of your libelous statements. My evidence of your LIES is attached. WHERE IS YOUR PROOF? Provide it now.

The allegation of [redacted]" is another lie made up to, now (given the tone and belligerence of the B & H response) and likely in addition to keeping my money, it is to feel macho or save face somehow. I will invite B & H to provide proof of that slander and I will then forget about their unlawful conduct. I have offered and continue to offer to pay ANY and ALL duties that may be due. NOBODY WILL TELL

ME WHAT THE THE FEES ARE. THEREFORE, I CANNOT PAY THEM.

B & H earlier claimed this was "between me and the Nicaraguan government" yet now claims (for the first time) that "UPS claims I am restricted from receiving my merchandise"..... This is a new excuse.

I have ZERO [redacted] to the Nicaraguan government. [redacted] here is public record. Go to the [redacted] and look at the records. (I am a US citizen therefore I do not incur Nicaraguan [redacted] liability). Now, If your claim really means that my wife had a pending payment to the [redacted] here for her business, I PROVIDED RECEIPT for a fee (NOT A [redacted]) we paid to take THAT LIE away from UPS. It is in the documents I provided but I will upload them again here. My wifes [redacted] with the [redacted] IS and always has been in good standing. If you say different. Post proof.

THIS IS A FLAT OUT LIE. If it is true. Post the proof!!

Any duties for this shipment will be paid when I am made aware of what the amounts are.

B & H Photo, provide evidence of this slander or retrace it or apologize now.

I HAVE PAID FOR THE MERCHANDISE. I HAVE NOT RECEIVED THE MERCHANDISE. The shipper (B & H Photo) controls this.

Posting beligerent and libelous, unlawful statements, nor will making [redacted] comments like "[redacted] and [redacted]" will not get this resolved. The act of B & H quitting (now for their the second time) from this dialog is unprofessional and indicative of what sort of operation B & H operates.

As to the claim from B & H of "unwarranted hostile, aggressive, intrusive harassment."

1) I have paid (there is no dispute)

2) B & H has my money (there is no dispute)

3) I do not have my product (there is no dispute)

4) My wife's ID is still stolen (there is no dispute)

5) B & H is accusing me of not paying [redacted] (B & H has no proof) (yet claims I am " unwarranted hostile, aggressive, intrusive harassment.")

The merchandise is under the control of B & H, not me. I can do nothing without them (the shipper).

Here is an opportunity for YOU, B & H. Apologize for your libel and slander NOW.

I want to restate again that B & H refusing to take responsibility does not relieve them from the consequential and possibly now, punitive damages from their actions and statements.

I again, simply want to pay the duties that are due and receive my items or refund my money. B & H has now chosen to escalate this to a libel and slander claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On approximately March ** 2013 I purchased a Tascam cd burner/cassette player from B & H. I received it approximately a week later, but unfortunately my mother passed away. She lived out of state, and neither she nor I have and siblings or relatives. I had to leave the state for slightly over a month to begin dealing with not only the grief of the loss of my mother, but all my mother's affairs. Four months later I'm still dealing with all of it. Due to this, I didn't have an opportunity to try out the machine, as I was too involved in other more pressing issues. When I finally had the time to unpack the machine and hook it up, I played back a cassette and recorded it on to a compact disc (the purpose of the machine) and it worked fine. I began to do a 2nd cassette, and the machine 'ate' the cassette-meaning the tape was completely tangled and wrapped up in the cassette mechanism, which destroyed the tape. The tapes I need to transfer to cd are one-of-a-kind, irreplaceable tapes. Once I was able to extract the torn and mangled tape from the machine, I put in another tape-one that had no value-and when I pushed 'play' it played at rapid speed-i.e. sounding like 'The Chipmunks'. I called B&H and they informed me it was beyond their 30 day return policy, and they refused to take the machine back even though it was obviously defective-BRAND NEW OUT OF THE BOX. I then took the machine to Tascam at my own expense. They replace the ENTIRE cassette mechanism. They were kind enough to ship it back to me upon 'repair', and when I hooked it up and put a tape in, the EXACT SAME THING HAPPENED. This tells me there is a system-wide issue with this particular product. I contacted B&H again and told them what had transpired. They still refused to refund my money. Instead they sent an RA and I shipped it back to them, and they have issued me 'instore credit' for the purchase price only of the machine-NOT including tax or shipping. This is completely unsatisfactory. The proper thing to do would be to refund my money, and insure customer satisfaction, thereby insuring my confidence and future business. As it is now, I have nothing but bad feelings concerning B&H, and have no intention of spending any more money with them in the future, and DO intend to pursue any and all other options to not only get my money back, but spread as much bad advertising about them online as humanly possible. I should not be forced to spend my money on something I don't need when what I purchased was DEFECTIVE MERCHANDISE. Additionally, they required that they 'inspect' the product before they would issue me the store credit, as it had to be in MINT condition. This tells me they plan on RESELLING the machine in the future to some unsuspecting customer. If a company who does this much business, (and who I have also spent quite a bit of money with in 2013) can't bend their stated return policy ONE TIME in the instance of EXTREME SPECIAL CIRCUMSTANCES, they don't deserve my business or anyone else'sDesired Settlement: I simply want them to refund my credit card the full purchase price.

Business

Response:

This order, for a [redacted] was placed 3/**/13. It was shipped 3/**/13 and delivered to the customer 3/**/13. On 5/**/13 the customer requested return authorization which was declined as his request came after the expiration of our return policy time period. Then on 6/**/13 return authorization and a pre-paid UPS return label were issued and emailed to the customer as a courtesy in consideration of his unusual circumstances. That return authorization resulted in a store credit for the full amount of the purchase price, $459.00.

The customer wrote, "...they have issued me 'instore credit' for the purchase price only of the machine-NOT including tax or shipping." The customer was not charged any tax as the order was shipped out of NY state. He was not charged any shipping fee when the order was placed and was provided with a pre-paid return label when the return authorization was issued so he did not incur any shipping fee.

We regret the customer's loss and the unusual circumstances, but consider this resolution more than equitable. We will not issue the requested refund.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Great. You feel it's fair because YOU lose NOTHING.

Your return policy also states the option to exchange or repair DEFECTIVE merchandise, which you did NOT offer to do, instead laying it on me to take it to the manufacturer.

So let's do this: Send me a BRAND NEW replacement-the EXACT SAME piece of equipment. NOT the unit I returned to you, which I'm certain you plan to sell as 'open box' merchandise.

Let's see if a BRAND NEW unit has the same problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer wrote, "So let's do this: Send me a BRAND NEW replacement-the EXACT SAME piece of equipment. NOT the unit I returned to you, which I'm certain you plan to sell as 'open box' merchandise."

This raises two issues. The first is the disposition of the item returned to us. It has been sent back to our supplier. The suggestion we, "...plan to sell as 'open box' merchandise," is simply provocative and gratuitously insulting. If the item had been returned opened but in perfect working and cosmetic condition we might well have sold it as an open-box item. The customer reported it was defective. It was returned to our supplier.

The second is the suggestion we "send...a BRAND NEW replacement-the EXACT SAME piece of equipment." The Tascam CC-222SLmkII Rack Mount CD/Cassette Recorder (B&H # TACC222SLMK2) the customer originally purchased is still available. While the price today is higher than the price this customer paid we'd be happy to sell him another at the same lower price. Since we issued an electronic gift card for that amount ($459.00) when we processed the return, that can be applied as payment in full for this purchase.

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B&H Photo-Video

Review: My issue is with a faulty laptop purchased from B&H, it is a [redacted] laptop I have purchased the laptop through B&H Video online website. It was shipped through [redacted] on [redacted] March 2015 and I delivered on [redacted] March 2015. The computer started to do strange shutting off soon after, but it started to be bad and annoying a bit later. I have contacted B&H Video on [redacted] July 2015. B&H Video said that it is too late for their policy to exchange it for a new laptop, and told me to contact directly the manufacturer: I have contacted [redacted] the same day ([redacted] July 2015) and since then I am still trying to solve the issue. Issue is: - USB slots are not working properly. When I have some USB port attached to my laptop it randomly detaches itself and attaches. - Laptop is having a hibernating problem. When I hibernate it or the laptop is out of battery and I am charging it, it is not available to be switched back on. - Touchpad software is not installed and I cannot change sensitivity or anything else regarding my Touchpad. I was patient for all the time, but it reached the point when I am not happy to be a customer of [redacted] or B&H anymore and I am very frustrated. I have faulty computer and I feel the only rights I can receive is from Revdex.com. I am now back in the US for a short term period and requested that B&H deal with [redacted] to resolve my problem they take 7 days to answer an email and it is basically a robotic generated email return not attempting to resolve my issues with B&H and [redacted]. Hopefully this email reaches someone in [redacted] or B&H that actually has a sliver of customer service ability and can fix my issue. Sold a faulty computer and no one can fix it or replace it.Desired Settlement: I would like my laptop repaired or replaced. I do not want to have to talk to [redacted] any further on this matter as they are impossible to deal with. I want B&H to actually look after their customer and fix the problem. If the laptop can not be repaired I want it replaced.

Business

Response:

October **, 2015[redacted]The customer purchased a [redacted] laptop form us on March **, 2015. Our return policy is 30-days after which the customer is encouraged to obtain warranty service from the manufacturer, [redacted] in this instance, if necessary. Our customer service log for this transaction includes numerous entries documenting conversations with the customer and with [redacted], each an effort to help the customer resolve claims and have this matter resolved. Among the customer's requests to [redacted] were that [redacted] send a tech support person to Europe, give her an extended warranty at no charge, and give her a copy of Microsoft Office for free. [redacted] has offered to put the customer in contact with a tech support person any time the customer is in the USA, but they reasonably declined her other demands which they characterized as "unreasonable."-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseFactually incorrect response. We contacted [redacted] originally, sent them the computer to be repaired, they lost it and took 5 weeks to return it to me. Then they sent a tech support person out who could not fix it and in fact damaged the laptop further at this point we requested whether there would be a tech support person available in Europe as we were headed there for 6 weeks. We never requested that they send a tech support person and these kind of lies are typical of the level of customer service we have received. I have simply requested that B&H deal with [redacted] to fix our issue. A replacement computer would be the best and easiest way to solve this problem. After months of [redacted] and B&H failing to fix the problem I suggested that they might want to upgrade us with a software package for the 100+ hours I have spent on emails and phone calls trying to just get this issue fixed. How is it unreasonable to want the product that I purchased from B&H to not be faulty? I will not return the laptop to [redacted] again because they lost it last time and I can not go without a computer for another potential 5 weeks. I will request again that B&H call [redacted] and organize a service technician to come out and fix my laptop, if it is not fixable then they must replace it. Yes I understand that B&H has a 30 day return policy but it is basic customer service to assist me with getting a replacement or getting my computer fixed. I note that neither [redacted] or B&H has stated that my laptop is not faulty. Just that it is to difficult to fix? Is it so unreasonable to want my laptop to work properly. Is it unreasonable to request the retailer to assist me with getting the problem fixed. [redacted] are impossible to deal with and have failed to fix the laptop on 2 occasions. It would just make sense to replace it with a working laptop and I expect B&H to go to bat for us on this one as their customer. As a side note every time I have contacted B&H or [redacted] on this matter I have had to deal with a different customer service rep who has no idea of the history of this problem. It is very easy for a retailer to hide behind a warranty policy and blame [redacted] but they stock their products and should stand behind their service. Besides this I have contacted [redacted] recently again and they just closed my case which would mean me spending another 50 hours filing a claim. Sincerely, one very frustrated and not unreasonable customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

November *, 2015[redacted]The

customer purchased a [redacted] laptop form us on March **, 2015.The

transaction history has already been reviewed. The customer is not

eligible to return the computer for refund or exchange. Despite the customer's dissatisfaction, the facts have not changed. This matter now resides entirely between the customer and [redacted].-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is for everybody to see how B&H Customer Service works. Hands off. You help yourself! They are not willing and nit going to help you if you buy a faulty thing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had ordered a [redacted] DVD recorder/VCR from their online location. The item arrived in good time, but the DVD tray would not open neither by using the remote nor the button on the device. It would also not "play" a videotape, though it was able to fast-forward and rewind the tape. At this point, I had not even tried to watch anything, just testing out the mechanics of the product. I notified the company, they promptly responded and had me return the item, as I wanted to exchange it for a working model of the same brand. When the returned model arrived, it was clear that they had just shipped the same defective unit back to me, because it had the exact same problems. (Since I have not used a [redacted] before, it could be that ALL of those products are defective, I don't know.) Granted, I was not able to check on my returned item for a couple weeks (their policy is that you let them know of problems within two days), I have been very busy and assumed that I would get a working model in return. Also, I did use the word "[redacted]" when I told them that they had sent me same machine back, as I was understandalby frustrated. The company did not respond the second time at all.Desired Settlement: I would be happy to return this item and receive a refund.

Business

Response:

December **, 2013

Revdex.com complaint #[redacted]B&H Web No: [redacted]

On 8/**/13 the customer ordered one[redacted] Funai DVD Recorder/VCR Combo. We shipped one unit with serial number [redacted]. Under our[redacted]the customer returned this unit. We then shipped another under our order[redacted] The serial number for the second unit was [redacted]. They are not the same. We did not reship the same unit back to the customer.

The second unit was delivered 9/**/13. until we received this complaint we have had no documented communication from the customer regarding this transaction at all.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

(If they were different serial numbers, then I guess it's a problem with Funai units, and they seem to have the same issues.)

Sincerely,

Scammed. On 4/*/16 at 426 pm PST I found an hdtv from a major brand supplier advertised with a "Price Too Low to Publish: Provide your e mail and we will send you special price". I did so and received an email with a price that was 40% off but would expire in 1 hour. I clicked on a link in their email to go to their website and purchase the item but when I tried to check out, I received a message that their website was temporarily closed. I tried again, same thing. Approximately 1 hour and twenty minutes later, I received an email that their website was open but by then the offer had expired. I called today, they said offer had expired at midnight last night---I explained that I had tried twice to order twice at 730 pm EST but was unable to do so. Seems like SCAM to me.