B & H Photo-Video, Pro Audio

Review: Placed order for a projector screen on 4/**/16 for an advertised price of $699.00. Received order confirmation on 4/**/16 and shipment confirmation on 4/**/16. after several follow up calls initiated by myself, I was finally informed on 5/*/16 that the advertised price was incorrect and they were not able to honor the price of $699.00. They informed me that if I wanted the item, it would cost an additional $150.00. I was very frustrated at that point after waiting for the item to arrive for 3 weeks and regrettably decided to proceed anyway.Desired Settlement: refund the additional charge imposed of $150.00

Business

Response:

June *, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer purchased a ELSK150XHW12 = Elite Screens SAKER/WHT 150"-E12/16:9 - MAX WHITE FG. Due to an error, which we regret, the item was mis-priced on our web site at $849.00. Our site include the disclaimer, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors."The correct price for this product is $1199.00.We could not honor the $849.00 price but as a courtesy agreed to sell this item to the customer for the discounted price of $999.00. The customer accepted this offer and the ordered item was shipped and has been delivered. No further adjustment will be made.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

if the item was incorrectly priced, I should not have received 2 emails: 1 confirming my order and a 2nd indicating shipment confirmation. Instead, I should have been informed of this error immediately. It took more than 2 weeks after my order and only after several calls initiated by myself to be made aware of this error.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]Nothing the customer has said alters the facts of the situation as I've outlined and explained them. No further adjustment will be forthcoming.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If they choose to honor their advertised and acknowledged price (or not) is direct reflection of their business ethics. My complaint stands as originally stated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/**/15, I purchased a Sunpak UltraPRO 423 Tripod from [redacted]ia [redacted] for $67. The item was bought and PAID for.

While waiting for the item to be shipped, [redacted] sent me an email, claiming they no longer have the item 'in stock' and are cancelling the order. Verifying the availability of this item myself, I discovered that [redacted] does have several Sunpak UltraPRO 423 Tripods available and is NOT 'out of stock'. If fact, this item is available for sale by either [redacted] or by their phone sales.

[redacted] is now offering me the same item for $129 and will NOT honor the original price on listed for sale on [redacted].Desired Settlement: Send me the item that you advertised and that I paid for. [redacted] sold me merchandise and will now not honor that sale.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]The customer's complaint states, "On 1/**/15, I purchased a Sunpak UltraPRO 423 Tripod from [redacted]ia [redacted] for $67." B&H does not sell through [redacted] and has never sold through [redacted]. The customer said his order number was [redacted]. This is not a B&H Photo order number, nor is it a B&H customer code. Further, I checked our entire customer database and cannot find ANY recent transaction which bears any resemblance to the order the customer described and cannot find a customer whose email address is [redacted] with an order more recent than 2010.This purchase has nothing to do with B&H Photo. We do have the Sunpak UltraPRO 423 Carbon Fiber Tripod with Pistol Grip Ball Head - B&H # [redacted] in stock for $149.95. See [redacted]. We would be happy to sell one to this customer.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have an [redacted] seller going by the name of [redacted] - [redacted] is committed to providing each customer with the highest standard of customer service.We need to get [redacted] involved to disclose this information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]Wherever this transaction originated it had and has nothing to do with B&H Photo-Video. The customer's recource is via [redacted]'s complaint process.-- [redacted]B&H Photo-Video

Consumer

Response:

We have an imposture selling merchandise on [redacted] who is going by the name of BHphotovideo. [redacted] is aware of the situation. Please accept my applogies.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Please note: I have several problems with this company, however, your system only allows for 1 primary choice, So, I chose what is listed in the box. I purchased a DJI Phantom 2 Bundle W/GPPro Cam.2.4 BTGS/HRD (DJP2GGCBHCK) for $ 2,529.50 from B&H Photo/Video's web site on 12/**/2014. One problem is: as I read the advertisement which read: NEW - ready to fly out of box w/minor assembly i.e. propeller attachment, monitor attachment, and GoPro Camera attachment, which I was okay with, however, when I received my item and after examining it I noticed that the DJI 3-Axis High Performance Gimbal had no bracket to hold the GoPro Camera in place. I searched all boxes and found no Gimbal bracket. Thus, the choice chosen: product defective. In addition, the item I purchased is not ready to fly out of box as advertised, which this company has mislead me to understand or have deceived me, with false advertisement, which is a federal offence and liable or subject to fines and punishment. Which if this issue is not rectified to my satisfaction is will follow thought with legal charges. Equally important, my item i.e. Phantom 2 Drone DID NOT have the identification number or ID number, registration number, or DVD that is required for registration with the DJI company after purchase, to include filing legal utilization of operation of the drone with the FAA, which as a film and video production company [redacted] need to do, so I have no issues with the law, State or Federal when I fly my drone. According to the DJI web site these items are included in the box with the drone. Thus, I CAN NOT fly and therefore use my purchased item, which was advertised as "READY TO FLY OUT OF BOX". which is another misconception of advertisement, and product purchased defective. Lastly, the item in question has two gray wires that are exposed sticking out towards the right side of the aircraft, and are not attached to anything other than the little black box the gray wires originate from which is an electrical hazard, placing and causing the aircraft to be in a state of vulnerability of operation, which the FAA will not approve after filing for exemption to regulations. Finally, there is no instructional information about the pre-assembly operations that have been done to the aircraft, or any instructional information about any other items within the kit. This has all lead me to conclude, and I think you would agree this company has mislead me via advertisement and product purchased is defective. Moreover, I am left with the understanding that the item I purchased is a USED ITEM and IS NOT WHAT THIS COMPANY HAS IDENTIFIED IT TO BE WHICH IS NEW, and therefore has priced and charged me full price for a used item, instead of charging half-price for a used item.

I do not understand how and why this company has maintained an A+ Revdex.com rating with many other complaints against it, which is misleading within this rating. Do not misunderstand me I think the Revdex.com is a very good resource for the consumer and therefore the public at large. However, something is not correct.Desired Settlement: One: the original product's DJI Phantom 2 registration numbers and DVD which is included in the box after purchasing the DJI aircraft and is identified in and from the DJI web site.

Two: the DJI 3-Axis High Performance Gimbal bracket which is missing from this kit.

Three: a refund of half the full purchase price I was charged for this kit, which totals: $ 1,264.50 to my credit card via PayPal which is the resource I used to purchased this item. I WILL NOT ACCEPT STORE CREDIT IN RETURN.

Business

Response:

January *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order and regret his dissatisfaction. The DJI products he received were shipped to him new and unopened as we received them from DJI. All were brand new and untouched. If the customer wishes we will gladly issue return authorization and a pre-paid [redacted] return label and either replace the ordered item or issue a refund when we receive and process the return, per his preference.-- [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please note: I will be only sending back the following items for return and new replacement: DJI Phantom 2 Drone serial #: [redacted]; DJI 3-Axis High Performance Gimbal Serial #: [redacted]; DJI IOSD Mini - On Screen Display Serial #: [redacted]9; and DJI 5.8GHZ Video Kit. All other items I will not be returning because they where all in their original factory sealed packages. Plus, they are not of my complaint, just the items that I am returning for new replacement is of my dissatisfaction which I seek rectification. Please, inform me further if this will be satisfactory for B&H. I ask because their return policy states NO RETURNS ON ITEMS ALTERED. If this is the case I than find B&H's previous response null and void.

Sincerely,

Review: On 12/**/2015, I ordered "Nikon MB-D12 Multi Power Battery Pack for D800 and D810 Cameras" from B&H, with Order #[redacted].

The price was $309, after manufacture's discount. However, B&H shipped a gray market product to me, with Nikon will not respect for service. I called both customer service and sales of B&H. Both confirmed they got the product directly from Nikon and the replacement would be fine.

On 1/*/2016, B&H shipped again. At this time the manufacture's discount still existed and the price remained $309. I got the product and found it was "Imported by Poland". I returned the product and called B&H again. The customer service, Levi, still confirmed it was Nikon USA product on 1/**. And the right product was agreed to ship.

I got an email on 1/** to know the shipment was on hold. Levi the customer service answered the call and said it was not from Nikon USA directly and asked if I wanted to cancel the order. I will not accept gray market products.

B&H are selling a gray market product for the USA version price. This is a fraud!

I keep photo of the grey market product, and a recording of B&H customer service.Desired Settlement: since the $40 manufacture's discount discount expired, the new price is now $349. B&H must cover the $40 loss. And the inconvenience to return twice the incorrect product. Time and transportation cost $50. Thus $90 to compensate the loss from this order.

Business

Response:

February **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]We appreciate the customer's purchase and regret his dissatisfaction. All the Nikon MBD12 battery packs in our inventory at this time are warranted by B&H Photo. The warranty coverage is identical to that offered by Nikon USA in terms both of coverage and duration. At the customer's request we have emailed our quote [redacted] matching the lower price we charged when this purchase was initiated, last December. We can convert this quote to a sale and ship the Nikon MBD12 as soon as we receive his authorization to do so.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have thoroughly reviewed the response from B&H. However, it is a typical example of spoonerism of the term, Product and Warranty. As an authorized dealer of Nikon USA, B&H should sell Nikon products for USA market, unless otherwise it is clearly specified. The Nikon product for sale in USA comes with Nikon Manufacturer's warranty. The gray market product, I complained about, will not be covered by Nikon USA directly and will lose any support by Nikon USA in the future. On page of 10 of the attachment, B&H staff Christ L answers in Q&A that the product is for USA market and with Nikon warranty. I called B&H before and after the initial purchase on 12/**/2015 and always got the same confirmation it was from Nikon USA directly. Again, photography products have huge difference between the USA authorized version and the gray market version. It relates to manufacture's support, including warranty, and customer service of Nikon USA will reject to service any gray market product locally.B&H is selling this product at a price of USA version while delivering a gray market one. B&H did NOT accomplish the customer's order and provided false information both in advertisement and customer service response. B&H could have admitted the problem at the first time when I received the gray market product and contacted B&H on 01/**/2016. B&H convinced me it was a shipping issue and would be corrected in the next delivery; thus, I lost the chance to order from other store to keep the $40 discount Nikon offered to store. $40 is the compensation of my loss because of B&H false advertisement and false information in customer service. I also have extra loss of time and transportation cost for exchanges, twice!One more comment and feedback on this issue is B&H sent me a follow-up email asking if "I lie to have a replacement". It was an insult for whatever reason! Again, on this matter, the only false and conflicting information comes from B&H.Therefore, I can only reject the B&H response and asks for the justified compensation in a very friendly approach, without further escalation.Best regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

February **, 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]I have no idea what the customer means when he says, "...it is a typical example of spoonerism..." The definition of spoonerism, is:a verbal error in which a speaker accidentally transposes the initial sounds or letters of two or more words, often to humorous effect, as in the sentence you have hissed the mystery lectures, accidentally spoken instead of the intended sentence you have missed the history lectures.In this situation it is entirely irrelevant.I also cannot imagine why the customer would attach an 8-page copy of the B&H product page for the Nikon MB-D12 he purchased when a simple URL -- [redacted] would have sufficed. Had he done so we could all see the product's "In the box" tab says, " Limited 1-Year Warranty," rather than referencing a Nikon USA warranty.The customer wrote, "photography products have huge difference between the USA authorized version and the gray market version." This is not at all correct. The ONLY difference is whether the product's 1-year limited warranty is provided by Nikon USA or by B&H. Nikon USA has the option of keeping a product sent for warranty service for months while it is being repaired or replacing the original product with a refurbished model. B&H almost always simple exchanges the item for another brand new one, making the B&H warranty more attractive in the most important aspect.The customer requested compensation for his dissatisfaction. Under B&H [redacted] dated */01/16 an electronic gift card valued at $20.00 was emailed to him.The customer also wrote, "...B&H sent me a follow-up email asking if 'I lie to have a replacement'. It was an insult for whatever reason!" This was, as has been explained, a simple typographical error and should have said "...like to have a replacement." It is a non-issue.-- Henry P[redacted]B&H Photo-Video

Review: I ask the refund for a smartphone that is defective, I shipped back the phone following the instruction received by B&H. the item has been lost and B&H refuse to refund me and I can't open a complaint with [redacted] because the shipping label has been issued by B&H. conclusion I am without phone and moneyDesired Settlement: I need to be refund because I receive a defective smartphone lost by [redacted] that will refund B&H

Business

Response:

January *, 2016New York Revdex.com complaint #[redacted]B&H customer code [redacted]When the customer placed his orders he provided billing and shipping addresses in Florida. When he inquired about returning an item, we had no reason to believe any part of this transaction would take place anywhere else so we issued return authorization and a USA-only pre-paid [redacted] return label. The customer then attempted to use that USA-only label to return the product from Italy. Despite the futility of doing so we asked [redacted] for any assistance they could offer. AT present, the status is:[redacted] If the product is returned to us a refund will be issued to the customer.-- Henry P[redacted]B&H Photo-Video

Terrible support.
Terrible support say again !
I just received this laptop in order #**SSN**. product is OK but have a problem: the warranty time.
I checked with [redacted] customer care with my laptop S/N: EAN0BC02590642D warranty time is: 11/**/2015, it not a 12 months warranty.
I was sent the first email 03/** to B&HPhoto and now, after 26 days with many email, the B&H agent only say: "Please be assured that we are working to correct the warranty issue for you. "
What do you do to resolve my issue ? Terrible, angry !

Review: I ordered a Photo Cube Compact Photo Printer , Model VU-IP-P10-VP, from B&H on October **, 2014, as a Christmas gift. It was not opened until December ** and found to be defective. Only one good photo was obtained out of 20 attempts. I also purchased 3 VU photo cube color cartridges #F/IP-P10-VP and a Pearstone USB 2.0 A/Male to B/Male Cable. Total cost of these items was $138.76.

I sent an email to B&H on November **, 2014, informing them this was a Christmas gift for someone else and wouldn't know until Christmas if the product was ok. I asked if this was a problem. Their email reply led me to believe it was not a problem.

I asked for refund instructions from B&H via email and was told it was past their 30 day return policy. On Dec. **, I emailed B&H and told them they had said I had until Jan. * to return the items. They said their holiday return policy was for items purchased Nov. * could be returned until Jan. *. Also had to be sealed in mfg. packaging. They said since I made the purchase in October, it was not covered under their holiday returns. Why didn't they tell me this when I first asked if this could be a problem? Next email exchange resulted in B&H telling me to contact the mfg. I sent the mfg., [redacted], an email requesting restitution and they never replied.

I feel that B&H has operated deceptively and do not understand why they would not give me a refund. I would appreciate your help.Desired Settlement: I want to return the defective merchandise and want a complete refund of my $138.76 and return charges paid by B&H Photo.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]On 10/**/14 this customer purchased a VUIPP10VP = VuPoint Solutions Photo Cube Compact Photo Printer. At the time, our standard return policy was in effect. Our special holiday policy did not go into effect until Nov [redacted]. When this purchase was made there was no mention of a holiday policy anywhere on our site at all.Our return policy says, "If, for whatever reason, you are dissatisfied with your purchase, you can return it to B&H within 30 days of purchase date ..." Our customer service log for this transaction indicates the customer inquired about returning this product on Nov **, 2014, after our return policy had expired. Since the customer's complaint states this purchase was made, "...as a Christmas gift. It was not opened until December ** and found to be defective," I am confused about his request, more than a month before Christmas, to return this printer.The customer's printer is under warranty and the customer should reach out to them via [redacted] or [redacted] or [redacted]-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Per my conversation with [redacted], this complaint has not been resolved. B&H merely said to contact the mfg., [redacted], which I have attempted twice. I have received no response. Since the purchase was made from B&H , it seems it is their responsibility to resolve this matter and refund my payment. Thank you, [redacted]Sent from my iPad

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]As we have indicated previously we will not refund the customer's money nor will we issue return authorization for the purchased item. If it is defective the customer's recourse is warranty service from the manufacturer whose contact information has already been supplied.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have responded previously, only B&H can refund my purchase price for the defective merchandise they sold me. This is per the manufacturer, [redacted].[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Was searching for a product online. Found that B&H had the best price for a RapcoHorizon [redacted] at $49.26. I took a screen shot of the information. When I went to the website, the site displayed that price and then as I was trying to check-out, the screen refreshed to increase to match the price of $57.95 which was the exact price of their competitors without providing a message or warning.Desired Settlement: Match the original price that I was trying to check out and refund the difference.

Business

Response:

November *, 2014

Complaint #[redacted]

We appreciate the customer's interest in B&H and regret his confusion. The screenshot he supplied is not ours, nor is it legitimate in any way. The ONLY place a customer can rely on for accurate product, price and availability information about any item we sell is via our own website.

The item he seeks is this:

RapcoHorizon LTIGLBLOX Laptop Interface with Ground Lift

B&H # [redacted] Mfr # [redacted]

It is on our site at [redacted]. The price at this time is $57.95.

--

B&H Photo-Video

Review: On 02/**/14 I placed a order for a Samsung tablet that listed a availability date of 02/**/14 (the following day). The next day I checked order status, and the items availability date had been changed to "mid March" And yet I was fully charged for the order, and had received no notification of any delays. And now there site lists the END of March as the availability date, and again I have not received any notifications

After discovering the first delay, I used B&H's live chat and was told that the availability issue had been know for some time, and apologized for the site not being updated. I filed a complaint with customer service, but they simply lied about the availability dates.

I had responded to a B&H feedback survey, and got a response from [redacted] , [redacted], He also lied about any prior knowledge of availability dates.

It has been made very clear that B&H was aware of the fact the tablet would not be available, and they still charged me the full price for the tablet. I believe that is deceptive, and fraudulent.Desired Settlement: I have no doubt that I will get my money back.

I think the only fair option is to post a public apology on the home page of their web site to me, and all others that they have improperly billed for items they did not have, and especially knew they would not have.

Business

Response:

February **, 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

On Feb [redacted] 2014, the customer ordered a SAGNP12264B = Samsung 64GB Galaxy Note Pro 12.2" Tablet (Wi-Fi Only, Black). It was not in stock when the order was placed. At the time the order was placed we advised, "This is a new item, We are accepting orders and they will be filled in

the order they are received..." We also advised, "One or more items in your cart are pre-ordered. Your

entire order will be held approximately until Thu, Feb **," based upon ETA information we had received from our supplier.

Subsequently that ETA information was updated and we in turn updated the information posted on our site. We regret the original information supplied to us by our vendor was ultimately inaccurate and regret this customer's dissatisfaction. The customer's allegation we, "...simply lied about the availability dates," is untrue as is the allegation that I "...also lied..." about any aspect of this transaction.

The customer also wrote, "B&H was aware of the fact the tablet would not be available," which is obviously true since we informed the customer it was not available before the customer placed his order. His accusation this is, "...deceptive, and fraudulent," is baseless and untrue.

At the customer's request the order has been cancelled and a full refund issued to the customer's BillMeLAter account.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:.

As I stated, on 02/**/14, I had checked the status on my order. There had been no notifications sent by B&H, yet the availability date had been changed. I used live chat, and it was a chat agent that informed me the it was known that the tablet would not be available (Prior knowledge). This prior knowledge, and the fact that they had charged my account the full amount even though they did not posess the tablet is fraudulent. Contributing to this, is the fact that they again changed the availabilty to the end of March, and failed to notify me.

It also turns out that [redacted] and [redacted] had all known, and posted the later availability dates. And all stated that they would have NEVER charged my account without my order being available for shipment. They also suggest that NY law prohibits such billing (un-verified).

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted] has apperently chosen to simply repeat his words over and over.

Since I DO NOT consider this closed, I am being forced to repeat myself.

Sincerely,

Business

Response:

March *, 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

At

the customer's request the order has been cancelled and a full refund

issued to the customer's BillMeLAter account. We consider this matter concluded.

--

B&H Photo-Video

Review: I ordered the product on March **, 2013. It was never delivered to my address, even as of July*, 2013. I had paid US$1,154.64 at the time. (Product: USD$1,000 + Shipping to Saudi Arabia USD$154.64) I ordered from B&H Photo in the past, and products were delivered to me in Saudi Arabia, and the United States, therefore I assumed my money was safe. On July [redacted] I asked for a refund for the full amount due to their non delivery, and negligence in handling my order. The Drop Ship rep agreed to the refund. He later said I would get the refund for the product, and NOT for "services & duties". I received my refund for the product to my credit card for USD$1,000. I have complained several times to the refund the full USD$1,156.64 amount Customer Service and Drop Ship Team Head over the phone, but have no further response. Why am I being charged for a service I never received? Delivery was never made. There is no proof that I have received the product, and refused delivery.Desired Settlement: Need my complete refund, for USD$154.64. It's completely ethical for me to refuse to pay for B&H Photo Drop Ship team's negligence.

Business

Response:

We did not respond to this complaint earlier because it was originally filed against "Online Electronic Store,” not against B&H Photo. I phoned the Revdex.com rep whose name is on the report and he said until I called him he had no idea this complaint had anything to do with us.

This order was processed and shipped to the address the customer supplid when he placed the order. Unfortunately it was apparently entered inaccurately and the order was returned to us. B&H paid shipping from NY to Saudi Arabia and then paid return shipping back to NY, plus import fees.

When we received the returned package we issued a refund for the full value of the merchandise. The customer now seeks an additional refund for shipping fees despite the fact we incurred substantial shipping costs due to the customer's no-doubt inadvertent error in entering his ship-to data when he placed this order. The customer believes he is entitled to this additional refund. We believe he is not.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still don't see any scanned copies of airway/shipping bills which say the address was "no doubt, the customer's error".

As you have provided zero evidence of shipment, you stole my money, plain and simple. We consider this matter not concluded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

No additional refund or adjustment will be forthcoming. We consider this matter concluded.

--

B&H Photo-Video

Review: I bought a used "SAMSUNG 45/1.8 LENS" from [redacted] on 7/**/2015 and received it on 7/**/2015. I tested and found that the lens is defective, it doesn't focus correctly when set to infinity. I contacted B&H and they issued an RMA. I shipped the item back and it was delivered to B&H on 8/*/2015 (tracking [redacted]).

B&H has a return policy of 30-days from purchase date, and no restocking fee will be charged if the item is returned back in the same condition that it was received. I returned the item back well within 1 day of receiving it, and in the exact same condition they they had sent it to me.

However, B&H has charged me a 15% restocking fee of $29.24 on this transaction, with no good explanation of the reason why this return should be subject to a restocking fee. The lens they sent to me was from their used dept, and it was defective, and hence they should issue a full refund.Desired Settlement: B&H should issue a full refund and apologize for their violation of their own return policies.

Business

Response:

August **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a used Samsung 45/1.8 lens from us. It was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid [redacted] return label. B&H paid for his shipping both ways.When we received the return, the lens was carefully inspected and tested. It is not at all defective and in fact it is in perfect working condition. A reasonable and appropriate restocking fee was applied. In then reviewing the customer's overall shopping history under customer code [redacted], we found the following: - Orders 14 $6611.94 - Returns 9 $5878.53This rate of return is excessive, bordering on abuse of our generous return policy. Nevertheless under B&H [redacted], dated 8/**/15 the amount withheld as a restock fee is also being refunded.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

The item returned was defective. Their technician who tested the item never spoke to me directly, so I can't say whether the technician tested the specific defect that I had pointed out. They forgot to mention other $8000 worth of stuff that I have bought from them in past few years, and only identified the orders where there's been a return. Nonetheless, since they agreed to refund the amount, I'd like to close the complaint ID [redacted] and never do business with them again.

Sincerely,

Review: Ordered a hard drive. Received the wrong hard drive. Company will not exchange for the correct one - says it was a special order. There was no indication of this when order was placed. I understood there was a 30 day period to return. Company said it work and it does not. The part was listed to work with my computer but it does not fit. They are asking for pictures of the part in the machine. Since there is no hard drive you can not boot the machine. All I am asking for is an exchange for the correct part or a full refund.Desired Settlement: Exchange of refund.

Business

Response:

February **, 2016There is no customer in our customer database named [redacted] nor any [redacted] at all. There is no customer whose email address is [redacted]. There is no customer whose telephone number is ###-###-####. In short, we cannot ID either this transaction or this individual. The customer has the original B&H transaction number. With that we can proceed.-- Henry P[redacted]B&H Photo-Video

A B&H customer service admitted to selling me a [redacted] product warranty that provided no service above and beyond the manufacturer's warranty. I bought a Samsung SSD from B&H less than 8 months ago, and purchased a [redacted] 3-year protection plan, priced for items costing $450-499. The plan cost $62. This past week, the hard drive began to fail without cause. I emailed B&H about it. Their first response (over email) referred me directly to Samsung without mentioning I had purchased the [redacted] policy. I called B&H to ask about how the policy works, and I was told I had to call [redacted] to file a claim. I also asked who received $62 for the policy, and I was told B&H did. I then called [redacted] in order to receive the assistance I was not receiving from B&H. They admitted the policy offered no additional coverage while the unit was under manufacturer's warranty, and the three years coverage I had purchased included the time in which they can offer no remedy above and beyond what is covered in the manufacturer's warranty. When I called B&H back after talking to [redacted], I was told by B&H's customer service rep. that customer's can buy a protection plan on anything they sell, but B&H does not check that against the manufacturer's warranty to determine whether the protection plan offers any additional coverage. I pointed out that this seems to be the most important information to check when offering 'additional' coverage. After three interactions with B&H's customer service reps, they finally offered me a refund on the useless policy, but denied my request to speak with a manager at the SSD customer service center. The offer of [redacted] protection offered by B&H is deceptive because the money you pay them provides no extra service from B&H, nor does it provide extra protection from [redacted], but its scaled pricing ($62 for electronics priced $450-499) leads a customer to reasonably assume it does.

I am a first time buyer from this company. I ordered a gps unit paid by a verified pay pal account . I get an email first time that my order was shipped out they gave me a tracking number. Then next 2 days package is in transit very close to my location , I get a second email from B&H PHOTO "It said that I need to contact them within a few hours of this email to verify my order or else they have no choice but to STOP MY PACKAGE WHILE IN TRANSIT AND RETURN IT BACK TO B&H PHOTO FOR A FULL REFUND. Now this got my attention as to how strange this email is, so I call them long distance charge goes to my phone bill . I speak to a verification agent he is asking me were I lived in the past 5 years and he already had all my info they did a full backround check with out my permission very strange and not legal with out my permission.. after this nonsense on phone agent said all was ok package will arrive next day to my house as to how close it was to my location,.2 hours later I track package it was stopped while in transit and the sender B&H PHOTO requested the shipping company to stop and return my package while still in transit back to them. Now in all my years shopping online with a verified paypal account and bank account I never seen anything like this PERIOD.I sent them 3 emails still no response . I contacted paypal they put a freeze on the payment they had from me and in 24 hours paypal NOT B&H refunded me my money back.. I have a heart condition so I needed a gps to get to the doctors for health reasons. Still to this day no email from B&H As to why they did this to me. Thank god paypal returned my funds very fast. STAY CLEAR OF THIS SELER!!!!!!!!!!!!!!!!! FIRST TIME BUYER AND LAST TIME BUYER!!!!!!!!!!! . THANK YOU SOO MUCH B&H PHOTO!!!!!!!!

Review: I bought a [redacted] GTX 970 card that was later found to have been sold based on false specs that [redacted], the chipset manufacturer, had advertised. This was later discovered after performance issues from others and was then disclosed after it was published in an online article. Due to this many sellers were providing no questions asked refunds due to the products not meeting their advertised specs, B&H Photo was unwilling to meet the support other companies were offering after being alerted the product was sold with untrue specs. aDesired Settlement: To get a refund for the entire purchase price either onto the purchase card or even store credit to be used at a later date.

Business

Response:

March ** 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]Since the customer has bgeen discussing this with me via email and in a web-based forum, and with others in our customer service department via phone he no doubt already knows how we will reply to this inquiry regarding a purchase which was made Nov **, 2014. [redacted], the company which made and marketed this product advised is as follows:If customers (endusers) want to file the complain of the product after 30days of purchased, please have them to contact our customer service direct. Our team already received the correct instruction from our upper management and will taking care of them direct.Additional information from [redacted] is in the attached file. This information has already been provided to the customer. We have also informed him that if he can obtain return authorization from [redacted] we will honor it.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

After speaking to [redacted] customer service supervisor who identified himself as [redacted], I was not offered a full refund. He stated [redacted] did not direct B&H to direct customers to [redacted] even after reading him the message that [redacted] sent.

[redacted] and Newegg per credible tech news magazines and websites state, are accepting full refunds due to the deception of the technical specifications of the card. It has been reported that several aspects of the card specifications were not true and other parts were extremely misleading. This does impact performance and more importantly future use of the card.

[redacted] told me that they will not offer a full refund and that B&H has the option to offer a refund just as [redacted] and Newegg are doing.

The card is not what was advertised, the [redacted] of the [redacted] chipset out a press release about the false information. The information that [redacted] sent B&H to state the performance was not heavily impacted is also misleading. Average framerates are impacted which their info shows. 1-3%. Which in high end video cards is a basis for a lowered costs. The problem that they didn't address is lowest framerates and frame latency. Even if the average framerates are mildly affected, there could be a significant effect on a few frames every second. This is seen as stutter and is a huge problem. This is the real issue with the card having false specifications. Having 1792 L2 cache instead of the 2048 L2 cache makes a 1/7th speed .5 Gb segment that when used creates a bottleneck within the card. When this is accessed it creates stutter that is because of frame latency.

The bottom line, the specs on the card where incorrect. This results in a performance decrease. Other sellers in the US are giving full refunds due to the deception. I am asking B&H Photo to step up and offer the same service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted] representative [redacted] stated that [redacted] did not inform B&H Photo to not solve my issue. As per news sites such as [redacted] is offering refunds due to the video card being incorrectly marketed. [redacted] would not offer an acceptable option and directed me back to B&H Photo. Provide a full refund since it is a fact that the card was misrepresented on the specifications or at the very least offer a 20% refund as [redacted] is offering to keep the card. It was sold under false and misrepresented information. ?

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]Our reply today is unchanged from our last reply, or the one which came before that.-- [redacted]B&H Photo-Video

Review: B & h states that they do not charge you until they ship your item. I purchased an item online January [redacted] 2015. They debited my credit card the same day. Therefore I expected a shipment to arrive at my house.I did not receive anything for weeks and weeks. I tried to call the customer service number, where I was quickly find out that they are open at strangehours. I finally reach someone February [redacted] who only said they were sorry and there was nothing they could do as far as shipping me the product or granting me a refund. I asked to get a different comparable item sent to me if that one wasn't in stock. And they had no other comparable items in stock whatsoever. I did ask to speak to a [redacted], and was put on hold for another 20 minutesfinally got the [redacted]s voicemail and left a message.I did waited for return call which I did not receive. I called again on february [redacted] and ask to speak to [redacted]. The [redacted] told me there was nothing they can do. They would not refund be by buddy. Or provide me with any kind of ship date. I have yet to receive my product or a refund.Desired Settlement: I wish for the Revdex.com to be aware of customer service issues with b&b photo in New York. I have requested a refund through [redacted].

Thank you

Business

Response:

February **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]B&H Photo's site advises, "Credit card customers with billing addresses within the 50 United States will not be charged until the order is processed for shipping..." Non-USA customers using credit cards and all customers using other forms of payment, including [redacted], are charged when the order is placed.The customer instructed us to cancel this order. A full refund has already been processed.-- [redacted]B&H Photo-Video

Review: I placed 2 order on august [redacted], On august [redacted] I got email saying that order shipped by UPS and it will be delivered [redacted] august.

On [redacted] of august I check the status of the shipment by ups tracking number I saw delivered and the receiver name is [redacted]!! I checked everywhere in the buidling and I called the Management company who manage our building to ask about [redacted], they said no one in my building under name [redacted]!!

I called BandH customer service and I filed a claim, they said ok we will investigate with UPS, after a few days they approved my claims and they sent me this email :

================================================================================...⇄ />
Dear [redacted]

Please be advised that we are currently processing your claim. A representative will contact you within the next 5 business days with a decision on your claim. Please use the order number referenced in this email when contacting us regarding your claim.

Order Number: [redacted]

Reason Code: DENIAL OF SIG.

================================================================================...⇄ />
then after 10 days They sent me 2 emails for the 2 "Affidavit of Lost or Damaged Shipment"

I sign it and I fax it to them to get a refund then I did not received the refund!!

I sent email again to the BH customer services and I received this response :

================================================================================...⇄ />
We regret to inform you that your claims has been denied. You may contact our Customer Service Department with any further questions. Please use the order number referenced in this email when contacting us regarding your claims.

================================================================================...⇄ />
They accepted my claims and they did not refund the money and I called customer service and they refuse to give me any help.

Please help me to get my money back.

Thank you,Desired Settlement: Refund Please

Business

Response:

[redacted]

Revdex.com complaint #[redacted]

B&H Web No: [redacted]

B&H Web [redacted]

B&H Web [redacted]

B&H Web [redacted]

This customer placed four (4) orders with us during August and made the same claim for each, that he did not receive the ordered merchandise. Two were shipped, per his instruction, to Bayonne, NJ and two to Jersey City, NJ. UPS confirms deliver for all four transactions and has rejected the customer's allegations.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I swear I did not recieved the orders that I mentions before.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not recieved the items for the orders I mentions before. Its delivered to different place. The reciever name is [redacted]. No one in our building under this name.

I swear I did not recieved it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Revdex.com complaint #[redacted]

B&H Web No: [redacted]

B&H Web [redacted]

B&H Web [redacted]

B&H Web [redacted]

Our position is unaltered. The customer's "swearing" is contradicted by UPS reports.

--

B&H Photo-Video

Review: When I was in the hospital from 12-**-13 to 12-**-13 Somebody stolen my credit card in made purchase I was tell by a number of company [redacted]was the person who made the purchase now I call the company on 12-**or 12-**let them know somebody has made a purchase on my account without me okay the purchase. I was tell the order will been look into. Call back 12-**-13 that tell me that it was my voice that made the purchase in that have a record saying I order it in was sending it to my sister [redacted]I don't have any sister by that name then he started saying other name like [redacted], and something bout **but the name are now coming to me because that dont know anything about it but then I ask for a manger he say he the owner in the voice was my voice tell no way I been in the hospital from 12-**to *-**then he said I had call from the same number I ask how can that be when I just got this phone on the **?? he said is thier any else I can help you with I said yes I not the one who made the purchase I need a manger he said by sir in hang up in my earDesired Settlement: I need the company to put all the money back into my account I dont have any item or my money but somebody has fraud me out my money

Business

Response:

December **, 2013

Re Revdex.com Complaint ID [redacted]

As much as we'd like to respond to this complaint we have scoured our customer database and cannot find any customer with this person's name or address or telephone number or e-mail address. If the customer has evidence of a transaction made here he should also have a B&H transaction number, date the order was placed and the item or items ordered. With additional information allowing us to identify the transaction in question we may possibly be able to proceed.

--

Consumer

Response:

I don't know any of the information

Business

Response:

January **, 2014

Re Revdex.com complaint #[redacted]

We regret this individual's situation. Unfortunately from the information here I cannot identify the transaction in question. The customer's credit card statement should include a B&H transaction code from which we can launch an investigation. it would be in the customer's best interest to contact us directly via [email protected]

--

Review: I bought a samsung 60" plasma tv from B&H. An Anti- Reflection Clear Image Panel was highlighted under the product description. That was the main reason I decided to buy this tv. I was specifically looking for a tv with this quality. I needed that because the tv were to be installed in a bright room. The TV performs like a mirror, reflects everything in its surroundings, even at minimum light room situation like at night time. I believe the seller made use of false advertisement and I consider this a consumer misleading behavior. I contacted B&H who told me that returns were no longer accepted and that the only thing they could do was to contact the manufacturer and see what they would say about my case.The seller, otherwise, took no responsibility.Desired Settlement: I want a full refund of my order in the amount of US$947.99. TV is available for pick up. Seller responsible for the packing and shipping of unit.

Business

Response:

October*, 2013

Revdex.com Complaint ID [redacted]

B&H Web No: [redacted]

This customer purchased a SAPN60F5300 = Samsung 60" 5300 Series Full HD Plasma TV. The item's description our site includes, "The Samsung 60" 5300 Series Full HD Plasma TV features an anti-reflection Clear Image plasma panel with 1920 x 1080p Full HD resolution, Real Black contrast enhancing technology and a 600 Hz Subfield Motion that promotes sharp detail and contrast - even when watching sports and fast action movies."

The manufacturer, Samsung, features this product online at http[redacted] where they say (emphasis added), "The clear image technology feature provides anti-reflection for a better viewing experience. The single layer panel structure eliminates the production of dual images and blurring, especially at off angle viewing."

While we regret the cuspomer's dissatisfaction this product is not eligible for return authorization. No refund or store credit will be issued.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response just proved my point. My disatisfaction is against a practice that I believe to be of a false advertisement. The business states in its website that the product has an anti reflective clear image panel. The business doesn't deny it. The inclusion of the anti reflective clear image panel feature in the product highlight mislead me to buy the TV. There are many tvs that perform similar to the tv in reference. I could have get one of a dozen of these. But I was specifically looking for a TV with a special quality because it was to be mounted in a bright room. The TV, however, does NOT have the promised quality. In fact, the TV reflects everything in its surrounding - please see enclosed pictures. My decision for that TV was just because I believed the TV had the "anti reflective clear image panel" - as stated on the business website. The pictures enclosed show how reflective the TV actually is. My silhouette can be easily seen on the screen, as well as the windows with CLOSED shutters in the room.

My complaint against the business remains the same and a full refund is requested with return costs of packing and shipping the unit back to seller to be paid by the business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

October *, 2013

Revdex.com Complaint ID [redacted]

B&H Web No: [redacted]

This customer purchased a SAPN60F5300 = Samsung 60" 5300 Series Full HD Plasma TV.

The manufacturer, Samsung, features this product online at http[redacted] where they say (emphasis added), "The clear image technology feature provides anti-reflection for a better viewing experience. The single layer panel structure eliminates the production of dual images and blurring, especially at off angle viewing."

While we regret the customer's dissatisfaction this product is not eligible for return authorization. No refund or store credit will be issued.

--

B&H Photo-Video

Review: I have received many items from B&H and each one came with an issue/defect. While I understand B&H is upset with my returns, they also need to understand that I bought an item from them and that item came defective, it has dead pixels in the screen. They are upset with my returns, even though I bought something new and more expensive each time. They refuse to refund me, I am tired of receiving defective items from B&H and just want to send this item back, get my refund and move on. B&H refuses to do so and is making this long and painful. I am well within my thirty days, I contacted them in seven days. The item is defective and under their return and exchange policy it is eligible for a return or exchange. I want to return it and everything that came with it that is in the same exact condition that it came in. B&H claims that I am hurting them, if so I am terribly sorry but how does it make it right then to hurt me, the consumer? I know that they just send them back to the manufacturer and get their money back, I work retail. If I am wrong I would be surprised and I am sorry. But please see this from my side, I just want to return something that is well within their return policy. I was told by a rep that they would issue me an RMA and then I got an email from another saying that I wasn't allowed and that they can not and will not accept any returns or exchanges from me anymore, for an undisclosed amount of time. Please help me dispute this with them, I am not the first consumer that they have done this to and probably won't be the last.

Thank youDesired Settlement: I want my $323.95 refunded back to my account, I will send them their item back if they wish also. All I want is my money back, which was $323.95.

Thank you

Business

Response:

Match **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]In his complaint the customer referenced B&H Web No: [redacted]. That transaction, dated 02/**/16 was for a ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted]. With it we included a complimentary $50.00 store gift card. On 02/**/16 we created and emailed return authorization [redacted]. We received his return 3/*/16. It is now being processed.I believe the customer's actual complaint is about B&H Web No: [redacted] placed on 02/**/16 for one ZTE Axon Pro 64GB Smartphone (Unlocked, Phthalo Blue) B&H # [redacted] MFR # [redacted]. With it we included a complimentary $50.00 store gift card. On 3/*/16 and 3/*/16 the customer asked for return authorization. His request was denied and his account has been frozen. In a review of his customer account going back to 12/**/15 we have discovered he has returned just about every item he has purchased from us. He has placed ten orders with a merchandise total of $3751.82 and made eleven returns for merchandise totaling $3077.89. This is the most excessive and abusive pattern of return behavior I can recall having encountered here. It is statistically impossible for any customer to have received the per centage of defective items this customer claims to have received. The customer claims, "I bought something new and more expensive each time." This is simply untrue as was revealed by an inspection of each of his purchases.The customer wrote, "I know that they just send them back to the manufacturer and get their money back, I work retail. If I am wrong I would be surprised and I am sorry." He is wrong and should be sorry. We will not issue return authorization. We will not issue a refund. His account is, and will remain, frozen. -- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will apologize yet again, I am terribly sorry. I know that I got carried away and none of it was intentional. I am not trying to hurt your business or anything, I will drop this complaint and move on. The only thing I want before I drop the complaint, is my full refund for my latest return I sent back. Once I get 100% of that money back, I will drop the complaint and move on. Again, I am terribly sorry for any potential harm I caused. Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com complaint #[redacted]B&H Web No: [redacted]B&H Web No: [redacted]A refund has been issued for the merchandise returned from transaction Web No: [redacted]. Regarding B&H Web No: [redacted], we will not issue return authorization. We will not issue a refund. His account is, and will remain, frozen.-- [redacted]B&H Photo-Video