Bakken Electric Inc

This is in response to consumer complaint *** *** ID #***. We have been working with Mrs*** in regards to her complaint about her furniture where the leather is wearing off on the arm and also other places of her furniture that the leather is flaking. Mrs*** is
aware that we are working with the manufacturer in regards to what can be done to resolve the issue and will keep her updated. It is always our intention to make sure the customer is taken care of in a timely matter and updated on the progress of the service issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am so completely dissatisfied with the service I have received from Colders and their warranty company The warranty that is available is a waste of moneyThe sales representative that sold us the furniture mislead us into purchasing this as added protection but now that we need it...NOTHING is coveredI will without a doubt bring my business elsewhere in the future.
Regards,
*** ***

We have been in contact with Mrs*** and we are working with the extended warranty company to see if we can get her service issues resolved

This is in response to consumer complaint for *** *** ID#***. Ms*** has been contacted in regards to her concern about spilled juice on her furniture. Ms*** has been set up to have this serviced on 9/12/with US Quality Furniture Service. The
service provider will go out and attempt to clean the stain and if for some reason it does not come out or the customer is not happy with the service, we will seek other options at that time. It is always our intention to take care of a consumer's complaint right away

This is in response to consumer complaint *** ***. I was able to reach out to one of our service techs and he was able to help by going out to the customer's home and getting her lift chair to work again. I spoke with *** and he is very happy with the outcome

The warranty company is replacing the dryer and that should arrive here at *** around 10/22/15. We have been in contact with Ms*** to let her know when the new dryer should arrive and will call her to schedule the exchange once it arrives

We have been in contact with the manufacturer and they have informed us that their technician is scheduled to service and install parts on 6/29/16. This should resolve the problem Mrs*** is having with her chair, if not we will seek other options

We have been trying to reach Mr*** to schedule service appointment for his dryer and they were leaving messages to call back to schedule. Customer was finally contacted by the service provider, which is North Avenue Appliance Repair and customer is scheduled for
Wednesday, 9/20/17. As you know the warranty is through the manufacture and we work closely with the manufacture to see that all concerns are resolved in a timely manner. We are thankful for the opportunity to do business with Mr*** and apologize for the inconvenience

Hello ***; Thank you for allowing me to respond to Miss ***. We strive very hard to resolve any and all misunderstandings as they arise, quickly and fairly.I have spoken to Miss *** and I am aware of her concerns. She has also spoken with Mr*** on this matter. Her
statement is pretty accurate as far as making a purchase of several items in early April. Delivery was made on 4/8. All was fine at that point. Miss *** contact her sales person and said she wanted to return an ottoman with a value of $270. No problem , so we sent a delivery truck out on 5/to pick it up. All would have fine to refund that amount but she then purchased a bedroom chest which we then delivered on 5/3. The money from the ottoman was used to pay for the chest. Miss *** feels that because she was told she was getting a refund that the chest purchase does not count. Unfortunately Mr*** & myself were unable to communicate this to Miss *** to her satisfaction. Mr*** has already agreed and process a credit of $to cover a portion of her delivery fee. As a courtesy I will agree to credit her another $to try and resolve this matter. If Miss *** wants her full credit of $she would need to return the chest.If I can help in any other way please let me know.*** ***Store ManagerColder's Furniture & Appliance

We have been in contact with Mr& Mrs*** and service has been completed on his furniture except for his wedge. We worked with the manufacturer in regards to getting parts for the wedge, but the material is no longer available. We offered to bring in wedge to repair in our shop and Mr*** did not want to do that so we offered him $as a price adjustment to keep product as is and he accepted. Again we apologize and thank you for giving us the opportunity to make things right

Yes the credit card company did reopen the complaint, however, Colder's send American Express a letter with lies about the situation Colder's stated that I turned away the
drivers several times that did not occur Also, in the letter they sent to American Express they wrote about my brain tumor My medical problems do not affect the furniture situation I also have pictures of the damaged furniture When the furniture was delivered the drivers were in a rush to leave since I was there last delivery of the day, therefore I did not get a chance to examine the furniture completely Colder's stated in the letter they wrote to American Express that I signed papers that stated the furniture could not be refunded I did sign that paper when I bought the furniture thinking I was getting new furniture Colder's not only sent damaged furniture they also sent a floor model broken side tableI feel I should be refunded the whole amount of credit backed to my credit card. Thank you for your time.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However if they don't do anything other then come out to my home and say sorry we aren't going to do anything for you I want to keep this complaint open
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will accept the proposal when I pick up check and it is deposited in my accountOriginally I was told that when my check was posted I would be refunded the 5,332.79, that was long ago.Thank You!*** ***

I have spoke with Mrs*** and informed her with the approximate arrival date for her part and also that we will be addressing the complaint with the hole on the side of the recliner seat. She was very open to have us address her service issues. It is always our intent to take
care of service related complaints right away and she noticed the hole after the tech was out and ordered the part that was needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** unfortunately the dryer is still acting up The motor was replaced Two days later the same issue

Received information from warranty company regarding complaint issue for service on her furniture. I have left message for customer to call us to see if we can service issue resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: On two separate occasions for or more weeks each time I pursued a warranty resolution I was ignored and or given brush off responses regarding correcting the issue with my furniture. I feel this treatment is unacceptable and can only partially be blamed on the manufacturer. It was not until my issue was escalated and brought to the attention of the Revdex.com that updates regularly came from Colder's and my issue was finally resolved. I am satisfied with Colder's offer of store credit as a resolution but ultimately I am not satisfied with my experience with Colder's as a whole. Thank you June for finally putting this issue to rest.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are working with MrS*** to get his furniture concerns taken care of. We are currently waiting for parts to come in and once they arrive we will work with him to get them installed as soon as possible

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have forworded the requested pictures to June Rthe Colders Rep so, that they are forwarded to the manufacturer per request I look forward to Colders/and the manufacturer's resolution
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. We did hear from New Leaf Warranty company through ColdersThey said they are giving us a brand new washer and dryerHowever, we did have to deliver our old defective units to Colders in Oak Creek and pick up new unitsThey would've taken old defective units away and delivered new units but they would've charged us a fee! I'm satisfied this is finally resolvedI didn't like the fact that I had to deliver old units and pick up new units thoughWe now have our new washer and dryer
Regards,
*** ***