Bakken Electric Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have been waiting a long time for this matter to be resolved. I do not like how Colder's handled this situation, furthermore, I do not like the fact that they lied about me. I want everyone to know the way they mishandled the problem
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept the additional $refund as a settlement
Regards,
*** ***

Colder's can only sell our products at currently listed pricing.  We do not recognize a screenshot from a mobile device as current pricing.  As stated earlier, I made several attempts to demonstrate that the pricing on the item in question was clearly marked both in-store and on our company website at $1495 at the time that Mr. [redacted] was in our establishment.  This is the only price that can be honored by Colder's at this time. Thank you,[redacted]

We have scheduled an exchange with Mr. [redacted] for his washer which will be taking place on 12/17/15.  It is always our intention to make sure the customer is completely satisfied and after waiting for parts to come in and then schedule a tech to come out and wait again, we found that the...

timing was too long.  We apologize and hope to have the opportunity to keep Mr. [redacted] as a valued customer.

We do apologize for the inconvenience.  It is always frustrating when a new purchase requires service. As you know the warranty is through the manufacture and we work closely with the manufacture to see that all concerns are resolved in a timely manner.  This dishwasher was exchanged...

on September 4, 2015, prior to us receiving this Revdex.com notification.   We are thankful for the opportunity to do business with Ms. [redacted] and again, apologize for the inconvenience. Kind Regards,[redacted]?

We have contacted Mr. [redacted] to let him know that we would like the opportunity to work with him to get his loveseat repair taken care of.  He will be forwarding pictures to us and we will be forwarding them to the manufacture to get a resolution.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While it took some effort, we eventually were refunded the cost of the furniture as well as the delivery charges as we requested.We sincerely appreciate your assistance!
Regards,
[redacted]

I am not accepting the reply from Colder's as this is the same thing they have been telling me since Oct 13, "we are ordering the part and will call you when it comes in"!I have waited long enough. I never receive communication from them, I have to call and am repeatedly told "the part should be here soon, we will check and call you back".

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is in response to consumer complaint #[redacted].  Mrs. [redacted] who is the owner of the range had service out on 3/24/17 and she stated that the range is working great.  We apologize for the inconvenience and are thankful for the opportunity to do business with Mrs. [redacted] and happy that...

everything worked out well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The washer was delivered on 10-18-15. One full month after our original purchase. It took them one month to accomplish what any other business would have done the next day. We went without a washer a month because they have no concept of customer service. No compensation for the month without a washer only excuses. All Colders did was give us a washer that we purchased on 9-18-15. They need to back their products not wash their hands of them once there sold. Thanks Colders for a month without a washer, as if you care! The sad thing is they think they provided good customer service what a joke.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have contacted Mr. [redacted] to let him know that we taking care of repairing his sofa and apologized for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning:
 
Thank you for allowing me to respond to the concerns raised by the [redacted]'s.  We take every issue seriously and strive to resolve them quickly.
I met with the [redacted]'s on Sunday 7/31 at our West Allis location to see if we could find mattresses that would meet their...

comfort needs.  We discussed several options and in the end they were able to select 2 new models that we all feel will work much better for them.  We are set to pick up and deliver the new beds on 8/4. 
I feel confident this will give them many years of confortable sleep.
 
Thank You
[redacted]
Store Manager
Colder's Furnture

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  [redacted]

We are currently working with Mr. [redacted] to resolve getting his service issue addressed on his sofa.  He is aware that we are checking on parts to see if they are available or we will be sending out our tech to try to repair.   We are thankful for the opportunity to do business...

with Mr. [redacted] and again apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although it is a compromise, Colder's has at least realized clearly through their communications with me that the part in question is and has beensold to me under a lifetime warranty by the manufacturer at the time of purchase just over two years ago. Colder's has reluctantly agreed thatthe manufacturer, "Best Manufacturing Co." should be required to continue to repair or replace this "deficient" mechanism if it continues to causeany more problems in the "proper working of the recliner" as it was sold to me at the time of purchase. In addition Colder's has an express and written warranty of their own that clearly states that if the "same repair conditions continue 4 times" they will replace the warranted product. As I have stated to countless employees of Colder's when the repairman came to repair the recliner he clearly saw and stated to me that the reclinermechanism was bent and defective and this condition happened within 12-13 months of delivery from the manufacturer. Finally in closing, as thecustomer of Colder's I feel that is more than reasonable for me to expect that when I purchased this recliner; having been given a stated and writtenwarranty promising me that I would be able to enjoy years of relaxation and comfort, that Colder's and Best should honor their promise.   
Regards,
[redacted]

We have left a message for Mrs. [redacted] to call us to discuss the issues she went through with getting her delivery scheduled.  Spoke to Mr. [redacted] and he suggested that I speak with [redacted].  Awaiting her call back so that we can resolve and better understand what took place and come to a...

resolution to the matter.

On Fri, Nov 6, 2015 at 11:50 AM, <[redacted]> wrote:Hi [redacted],Colders did recently contact me and they were not able to fix the problems the couch came with.  They did offer me additional dollars off the couch to keep it as is.  Given all the issues I have had, I did accept this resolution.