Bakken Electric Inc

This is in response to consumer complaint [redacted] ID# [redacted].  Mr. [redacted] has given us the opportunity to work with him to resolve the service issue that he is having with his furniture.  He is aware that we have been in contact with the manufacturer to assist us in getting his...

parts to us as soon as possible to complete his repair to his satisfaction.  Once parts are received we will be working with him to arrange for his furniture to come into our shop to repair and then make arrangements to have it delivered back to him once complete.  We will keep Mr. [redacted] updated.This make be a second response, because I don't know if you received the first one.?

Customer stated that the resolution to his complaint is satisfactory.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The screenshot I supplied to the store was done the day before I went to the store, the same sale was still in progress. If the website had the wrong price posted then the store still needs to honor that price.It is that price the lead me to the store. Weather it's the wrong price posted or false advertising the store needs to honor the price they posted on their website.
Regards,
[redacted]

This is in response to consumer complaint [redacted] ID #[redacted] regarding service on her dryer.  It is always our intention to take care of a consumer's complaint right away.  We have been in contact with the warranty company and they have stated that Mrs....

[redacted] needs to contact them because they are looking at replacing her dryer.  We have forwarded the information that the warranty company was looking for and they were going to reach out to customer to get her taken care of.

Business states new chairs are scheduled for delivery tomorrow. Issue should be resolved.

The credit card dispute has been reopened and we can not refund any money at this time until it gets resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This is in response to consumer complaint [redacted].  We have contacted Ms. [redacted] to let her know that all the delivery charges have been refunded back to her and apologized again for the mishap.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The refrigerator that Ms. [redacted] purchased from our store was not a stock item and was unfortunately priced incorrectly in our system.  This was discovered in our internal review process.  The unit was priced far below the actual cost.  I informed Ms. [redacted] that due to this error...

we could not deliver the item.  I offered to re-price the unit at a very competitive price.  Ms. [redacted] was understandably upset and unwilling to pay anything additional for the refrigerator.  I have refunded her money in full and sent her copies of the refund as well as a copy of her receipt.  I also highlighted the portion of the receipt that stipulates our policy of management review for accuracy.  I would be happy to answer any additional questions that Ms. [redacted] may have.
 
 
Dan H[redacted]
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[redacted]

Customer came into the store on 7/20/16 stating that her cushion cores she received were not the same as the floor model.  Customer claimed the floor model was softer than the ones in her new sofa that was delivered on 7/2/16.  The manufacturer stamps their cores with a name for the foam...

that goes with that model.  The customer's core was stamped "Atlantis", same as the floor model.  Therefore she received the same cores as the floor model.  These cores carry a limited lifetime warranty.   Customer never called customer service to see if there was any warranty before she proceeded to purchase new foam cores. Now she is looking for reimbursement of $267.38.  This could of been all avoided if she would have contacted our customer service department to check to see what the warranty was on her cores.  All of our furniture has a 1 year minimum manufacturer's warranty.  Customer never gave us the opportunity to correct her service issue before she took it upon herself to have it corrected.    Therefore we are not responsible to reimburse her for the amount she is asking for.

We have been in contact with Ms. [redacted] in regards to her service issues.  We have a tech scheduled to go to her home at no charge as a 1 time courtesy because she is out of manufacturer warranty to inspect her furniture to see what we need to resolve her complaints because the...

pictures she has sent us are not very clear.  She is scheduled with a tech for 6/27/16.

Tell us why here...
 
The refund check for $5332.79 is available for pickd up at the West Allis location.  Again, we apologize for any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is in response to consumer complaint [redacted].  We are working with Mr. [redacted] to come up with a resolution for getting his sofas repaired.  The manufacturer has been contacted as to how to rectify his continuous flaking of the leather on his sofas.  It is always our...

intention to take care of a consumer's complaint right away.  Again we apologize and thank you for giving us the opportunity to rectify the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The repair person was out for the second time and still not fixed. In a timely matter is far past considering we received the washer 9-18-15 and still does not work 10-14-15. We asked for replacement immediately and were refused. We bought it from Colders not electrolux why should we have to deal with anyone but Colders for a solution. According to Consumer Protection Colders is in breach of contract and should replace the washer regardless of store policy. Also heard Wisconsin has protection laws that Sellers must replace within 14 days well we are well past that With all the new parts they are trying it now would be refurbished not new. We paid for NEW!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have contacted Ms. [redacted] and made arrangements to get her dryer door reversed.  Again we apologize that it has taken so long to take care of this and the opportunity to make things right.

Thank you for allowing me to respond to the concerns of Mr. [redacted].  We strive very hard to address each issue quickly and fairly for all parties involved.
I was present the night Mr. [redacted] was in the store, so I do have first hand knowledge of his situation.  Mr. [redacted] entered the store...

and our sales person [redacted] asked if he could be of assistance.  He said he was looking for a dinning room set but wanted to look a bit first.  While in the store they did have some dialogue on what he might be looking for and what sales were being offered at this time.  Mr. [redacted] continued to look a bit by himself without assistance from a sales person.  Shortly, Mr. [redacted] approached [redacted] with a price tag and said he wanted to by this table set.  We price all of our sets with a small "T" stand that sits on top of each table and describes all the pieces that make up a set and the price.  They are not permanently attached to any one set.  When Mr. [redacted] confirmed he wanted this set [redacted] proceded to the check out area and processed his order as he requested.  During this brief transaction there was an exchange of dialogue about the table he was looking at.  This particular table was on clearance and only the floor model was available.  After the order was completed [redacted] went to the the table that corresponed to the price tag he was given and realized that based on his conversation that it did not match.  Mr. [redacted] was still in the store so we called him over to confirm which table he wanted.  He pointed to a marble table set that was valued at $3100 and said a price of $697 was sitting on this table.  I explained that the tag he had given to [redacted] was for a small cherry top table and not a marble top table that he described.  He reciept matched the price tag he had given the salesperson.
I tried to explain that the tag he had would not have been on that table but he was adamant that it was.  I can not confirm whether it was or not, but I can confirm it was tagged properly as recently as 1 hour prior because another sales person was sitting with her clients at the marble table previously.  Mr. [redacted] claims this is false advertising, but at no point while he was in the store did any sales person present or offer a marble top table for the $697 price he wanted it for.  I apologized and offered to sell him the set at a reduced price of $1597 but he only wanted it for $697.  I then offered to refund his purchase in full and he desided he wanted to try a different option to get this table.
I did apologize for any misunderstanding but the tag he presented to us did not represent a marble table.  I will still offer the marble able at the $1597 price I extended that night or process a full refund. 
If I can answer any more questions please let me know.
Thank You
[redacted]
Store Manager
Colder's Furniture

Service was scheduled for 11/2/16 and will be speaking with the tech to see what can be done to address service issues that customer was complaining about.  Will contact customer once we get results from tech.

Whirlpool has been trying to work with Ms. [redacted]  with very little success.  We have given all the information possible to Whirlpool to get Ms. [redacted] taken care of.  She keeps insisting  that Colder's is responsible for replacing her washer, when in turn she is under the manufacturer's warranty and they have offered to remove her washer from the home and deliver her a refund check to purchase a new one.