Bakken Electric Inc

It is accepted with reservations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The assistance provided from the submission of this complaint went far and beyond what was offered when the company was initially contacted.
Regards,
[redacted]

We have left Mr. [redacted] a message stating that his part has come in and he can pick it up or we can come out and install at a reduced rate of $45.00.

Thank you for the continued communication.  No, I have not heard anything from Colder's.  The only correspondence I have had has been through you.In regards to your second question, no, I am not satisfied with the company's efforts to resolve this matter.  Colder's knows they advertised the furniture for a lower price.  They know that was their website and their marketing, error or not, they have to honor their own pricing. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11578064, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was told there was no warranty on the cores of the cushions -- only on the outer material and construction; therefor, I did take it upon myself to correct the issue with the cushions.  I was also told there was no satisfaction guarantee -- what I received upon delivery is what I had to accept.  I liked the couch itself, but I could not sit on it it was so hard and stiff.  I beg to differ with the cushions being the same as what was in the floor model.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Debra [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I can not say I will be satisfied after the visit. That depends on what they plan to do to resolve this problem if anything. I will respond in further detail after the tech visit later this month.  
Regards,
[redacted]

Service Provider has reconsidered and will be taking care of this matter for the customer.  Customer has been informed of this and will be ordering a new air mattress for him.

We have spoken with [redacted] to let her know that service needed to go through the manufacturer.  She was not informed of that at the time she set up service.  I did apologize for the mix-up and explained to her that this particular manufacturer requires doing their own service on...

their product.  We are also in dispute with the credit card company at this time and the customer wanted to return her chair.  We informed her that until the dispute is resolved we would not be able to take it back at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Deborah [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I still maintain that while this matter is now settled, we were promised several phone calls over several days that were never received.  Eventually, as stated, the repair business did contact us, but not Colders.  That's what was so disappointing. 
Regards,
[redacted]

This is in response to consumer [redacted] ID# [redacted].  We have been in contact with Mrs. [redacted] and she agreed to have us set up a service call for her dishwasher and we are also working on addressing the situation where she received a different year model than what she...

received.  We offered Mrs. [redacted] an extended 5 year warranty at no charge for the issue of the different year models and just awaiting her to look over the warranty and decide what she would like to do.  It is always our intent to make sure the customer is happy with the end result.

We have been working with Mr. [redacted] on his mattress situation.  He came into the store stating that he received the wrong mattress and also that there is a bulge in the middle of the mattress.  We offered to send out service or he could fill out a claim on line with Serta to address the...

bulge in the mattress and that's when he said there was nothing wrong with the mattress and did not need service.  He is more concerned that he received the wrong mattress.  He indicated that he picked out a firmer one and the one he has is too soft.   We are currently addressing this with sales and manager and if the bedding number match, customer has the correct mattress and must keep.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Just talked to [redacted] at Colder’s and we have agreed on a solution. It should be taken care of this week Friday, the 20th. If for some reason it doesn’t happens this Friday I will let you know.

We have been trying to reach Mr. [redacted] to see if the service provider was able to get in touch with him to set up another service call for his dryer.  We do apologize that service was required again because they try to resolve the issue on the first visit.  We were informed from Modern Appliance that service was scheduled on 4/11/17 and was completed and the dryer was working fine. We are thankful for the opportunity to do business with Mr. [redacted] and again, apologize for the inconvenience.

We do apologize for the inconvenience.  It is always frustrating when a new purchase requires service.  As you know the warranty is through the manufacture and we work closely with the manufacture to see that all concerns are resolved in a timely manner.  The service provider was...

contacted to get update on parts for cus[redacted]er and instead of the cus[redacted]er waiting for weeks for the part, they were able to find it locally within a few days.  The cus[redacted]er was called when parts arrived and installed last week.  We are thankful for the opportunity to do business with Mr. [redacted] and again, apologize for the inconvenience.