Bakken Electric Inc

We have been in contact with Ms*** and she is aware that the parts have arrived and she is scheduled for us to install on Monday, December 21, 2015. We will be updating her over the weekend with the approximate timeframe that the tech will be there. It is always our intention to resolve any service related issues on the first time out and sometimes it does take parts to do that

This is in response to consumer complaint Jenifer *** ID #***. It is always our intention to take care of a consumer's complaint right away. Customer called in to our service center to get service on her washer and dryer which is routine because she is under the manufacturer
warranty and they would dispatch to a service provider in her area. We could not get a service provider out to her right away and sometimes they are backed up and have to work with their schedule. We do apologize for the inconvenience and are trying to work with the customer to get this resolved in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me will be awaiting the final response from Colders and the Manufacturer once the pictures have been reviewed by both and a decision has been made in regards to my cracking and peeling love sofa console.
Regards,
*** ***

We have been working with Mr*** with his recent purchase of his new mattress. It seems that the correct mattress was written on his order, but he stated that it was not the one he picked out. We are allowing him to exchange his mattress for one that is less firmer. We are
thankful for the opportunity to do business with Mr*** and apologize for the inconvenience this may have caused him

We have been working with the manufacture to get customer a new freezer. Sometimes it is very hard for us to present our case to them why the customer does not agree to have repairs done. We explained to the manufacture that we do not agree that customer should have to have parts
added to the outside of their unit for it to operate. They have agreed to replace unit for customer and we will follow up on our end to get the customer taken care of with an exchange

Mr*** has been taken care of with replacing his defective washer. The new washer was delivered on 10/17/15. Again we apologize and thank you for giving us the opportunity to make things right

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The chairs are one year oldA service person came to my home and stated that this was an unusually high amount of piling on the chairs He also took pictures of the entire chair and stated that he had never seen piling like this before He stated that the material on the chairs should be replaced as these chairs were at the time of his visit just one year old I called the store not once not twice but at least times to discuss these chairs I spoke to two different store managers by the name of John at two different stores as well as customer care and they kept telling me that they would look in to it I was never told that they would do nothing, I was actually told nothing I also purchased an additional warranty for these chairsTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are working with Ms*** and she will be stopping into the store to select a new mattress pad cover

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I've tried to call them numerous times, I wait on hold anywhere from half hour to an hourI finally get a hold of someone (June at ***) Seemed like she was trying to help, was told the warranty company was sending them a replacement. That was last weekStill have not heard anything from themAlso I asked how the dryer was getting to my house, and the response was they could deliver it but there is a chargeThis is getting ridiculous, I have been without a dryer for over months, I have a family of 5, and all I want is a working dryerThat is why I bought the extended warranty

This is in response to consumer complaint *** *** ID #***. Mr*** is under manufacture warranty and they require us to sent out a service provider to determine what is wrong with the washer. Unique Appliance was out on 9/30/and determined that they needed
to order a mother control board and a drain pump. This should resolve the issue with the washer and if this does not take care of the issue we would look at other options at that time. it is always frustrating when a new appliance requires service. As you know the warranty is through the manufacture and we work closely with the manufacture to see that all concerns are resolved in a timely manner. We are thankful for the opportunity to do business with Mr*** and again, apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I still have not received any response from them about how they will fix the issue of the table that I did not receiveI had told them that I am most definitely willing to return their equipment because they have made the wrong statements when they said it was all new furniture when actually I received the floor model and I had asked them that I am more then willing to return all of the furniture

We have spoken with Mr*** and he is aware that the fabric is no longer available for his chair from the manufacturer and would be willing to refund his money back to him once the chair has been returned to us

I'm sorry that Mr*** is still unhappy with his purchase As stated previously, the table in question is not included in the client's itemized receipt Mr*** was not charged for this missing table I'd be happy to ***d by my discounted offer of $if he would like to add the table Thank you *** *** *** ***

This is in response to consumer complaint *** *** #***. We have been in contact with Ms*** and service was set up for 8/12/to address the problems she was having with her furniture. Tech went out to address the issues and service is complete

The new cores will be a bit firmer than the display because they are new and all cores will soften after time. She just needs to give them time

Tell us why here
Ms*** purchased an England sofa for $and a loveseat for $in April of 2011. The manufacture does have a ten year cushion warranty and a limited life time frame warranty. The fabric has a one year manufacture warranty. This warranty
is for parts. Labor was covered for the first year. We will be happy to address the seat cores and the leg issue for Ms***. She can contact our customer care department directly at ###-###-####. There is a $89.99/ hour labor fee however, if the cushions deem to be defected under the manufacture warranty, England will then provide the cores at no charge to Ms***
We look forward to working with Ms*** regarding service on her purchase
Thank you

We have been working with Mr*** to get him a new loveseat. His loveseat was a special order and our policy is that special order furniture can not be returned or refunded. We have gone back to the manufacturer and they have agreed to take back his loveseat and we are giving the
customer in store credit for him to reselect. Mr*** came into the store on 10/24/and reordered a new loveseat and when it arrives we will be delivering this out to him

We are working with customer to get a resolution on returning their chair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have reviewed the offer made by Colders and the offer of discounted appliances is not very significant when compared to the extra amount they want to charge me for the refrigerator, I believe the next step will be small claims courtI received an email from Colders attorney indicating they have no intention of working further towards a resolution I will continue to update Revdex.com when I know more.
Regards,
*** ***