Bastian Roofing, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] Yes the carmax said that it might cause of a dust .But it's not true. it shouldn't make this kind of noise from the brakes. I need to carmax to Replace the brakes because it is a Damaged brakes, and the sound it become loud and loud

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Thank you for forwarding the
complaint received in your office from Mr. [redacted] as it pertains to his
purchase of the Vehicle from CarMax of [redacted] (“CarMax”) on September
5, 2017. In
the complaint, Mr. [redacted] requests that CarMax pay for repairs on the Vehicle
after being involved in...

an accident due to a lack of insurance on the Vehicle.
            CarMax was aware of Mr. [redacted]’s concerns
prior to receiving this complaint. CarMax spoke with Mr. [redacted] on or about
February 12, 2018 regarding these concerns. Mr. [redacted] signed a document
titled “Agreement to Provide Physical Damage Insurance” during the time of
sale. This document states that the customer “agrees that [the customer] is
solely responsible for making arrangements for obtaining and maintaining
required insurance coverage. [The customer] also understand that CarMax will
not make arrangements for my required insurance coverage.”
            CarMax will not be participating in
repair costs associated with Mr. [redacted]’s concerns and declines this requested
settlement. If Mr. [redacted] has any further questions regarding this matter, he
is encouraged to contact me at 1-800-[redacted], extension [redacted]. CarMax
appreciates the opportunity to respond to this complaint.
Sincerely,
Curt D[redacted] Analyst, Customer
Relations

June 15,
2015
 
 
Revdex.com Serving
Central Virginia, Inc.
720
Moorefield Park Drive
Suite 300
Richmond,
VA 23236
 
RE:      Consumer
Complaint of [redacted]
           ...


           
Dear
Sir/Madam:
 
Thank
you for sharing Tommy [redacted]’ complaint and providing us the opportunity to
respond.  Mr. [redacted] is alleging that we
recently obtained a copy of his credit report without his consent.  We disagree and provide our explanation
below. 
 
Our records
reflect that we have received a total of 2 credit applications from Mr. [redacted]
at our Garland, Texas location.  The
first credit application was received on April 4, 2014 and the second more
recently on April 6, 2015.  For both of
these credit applications, Mr. [redacted] executed a Credit Application Consent
Form (“Consent Form”) agreeing and authorizing that: (a) we could “forward the
application to any financial institution” to evaluate whether the financial
institution will purchase and service any resulting retail installment
contract, and (b) “multiple financial institutions will separately obtain and
review consumer credit reports” on the applicant(s). 
With
respect to his most recent credit application, except for [redacted] – who
conditionally approved the credit application - all other financial
institutions declined the credit application. 
Mr. [redacted] did not accept [redacted]’s conditional offer.  The declines and unaccepted counteroffer
resulted in adverse action notices.  The
volume and varied timing of receipt of these adverse action notices seem to be
the root cause of Mr. [redacted]’ allegation. 
It appears that Mr. [redacted] mistakenly believes that these notices
indicate additional credit inquiries by us on his credit file.  To the contrary, these notices are required
by law and we require that each financial institution provide its own adverse
action notice, the timing of which is left to the financial institution’s
determination.  
To be
clear, our records do not reflect that we conducted any additional credit
inquiry regarding Mr. [redacted] subsequent to his April 6th credit
application.  This application, as
explained above, was authorized by the Mr. [redacted] and, accordingly, routed to
the financial institutions for evaluation. 
If Mr. [redacted] disputes submitting the April 6th credit
application and suspects that he is a victim of identity theft, he should
contact me immediately at the number provided below. 
 
 
 
In the
meantime, based on the foregoing facts, we cannot provide Mr. [redacted] with any
relief.  We, again, thank you
for bringing this matter to our attention and affording us the opportunity to
provide this explanation.  If you have
any questions or concerns, please feel free to contact me at [redacted],
extension [redacted]. 
 
Sincerely,
 
 
 
[redacted]
Paralegal
CarMax
Auto Finance           
 
CC:
Tommy [redacted]

Dear Sir/Madam:Thank you for sharing [redacted]' complaint and providing us the opportunity to respond. Mrs. [redacted] states that she paid off her late husband's account and has not received a lien release despite making several requests. I am happy to report that Mrs. [redacted] has received a signed and...

notarized lien release letter from us and we have confirmed that the [redacted] has accepted our electronic lien release.I would like to take this opportunity to apologize to Mrs. [redacted] for any inconvenience she has experienced and assure her that we made previous attempts to facilitate her request. Unfortunately, these attempts were not successful due to a previously undiscovered system error. We would like to offer the following explanation. Mrs. [redacted]' late husband purchased the Vehicle on February 10, 2015. After his passing in September 2015, Mrs. [redacted] continued to make payments on the account and ultimately paid off the vehicle on July 26, 2016. Our automated title out process released the title on August 2, 2016. Unbeknownst to our titles department, there was a system error that caused two electronic liens to be recorded with the [redacted] when the original title was created. On August 2, 2016 we released our lien with the [redacted] but one remained recorded. We have corrected this issue for Mrs. [redacted], and we are currently investigating the root cause of this system error.We want to apologize again to Mrs. [redacted] for inconveniencing her and for taking so long to identify this issue. We take customer service very seriously, and we are disappointed to learn that we failed in our effort.Thank you for bringing this complaint to our attention and for the opportunity to assist Mrs. [redacted]. If you need any additional information regarding the above, please contact Jennifer A[redacted] at [redacted].

Dear Sir/Madam:Thank you for sharing Mr. [redacted] complaint and providing us with theopportunity to respond. We are pleased to inform you that we have resolved thecomplaint to Mr. [redacted] satisfaction.For background, Mr. [redacted] vehicle was involved in a total loss. His complaint is thathis...

insurance company informed him that they had sent the insurance payment to usthree times. Unfortunately, our records indicated that no payments had been received.Since Mr. [redacted] filed the complaint, we have received the payment from his insurancecompany and have applied the payment as of the date of loss of his vehicle so that nofinance or other charges accrued while Mr. [redacted] payment was being processed.Additionally, Mr. [redacted] account was paid in full on May 30, 2017 and is now closed.Thank you for bringing Mr. [redacted] complaint to our attention. If Mr. [redacted] has anyfurther questions or concerns regarding our explanation, he is welcome to contact meby one at [redacted] or by email at [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They offer to fix the existing damage but offer nothing for the fact I was lied to in purchasing a wrecked car or the significant amount it has devalued since carfax is reporting the accident. I would not have bought the car if the 125+ inspection was carried out or completed properly. It would of indicated the cracked impact bar and fixed the missing pieces in the bumper and possibly even noted that it had right front end repairs.

May 18, 2016[redacted], Operations Supervisor 720 Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: Mr. [redacted]Complaint ID [redacted]2012 [redacted] (the “Vehicle”), VIN: [redacted]Dear Mrs. [redacted]:I am writing you in response to your letter dated May 2, 2016 wherein...

you forwarded a complaint from Mr. [redacted], regarding the Vehicle located at the CarMax store located in Kennesaw, Georgia (“CarMax”).  Mr. [redacted] requested in the desired settlement for CarMax to refund him the amount that he paid to have the Vehicle transferred.  Additionally, Mr. [redacted] requested that CarMax repair or replace the items noted in the complaint, and then have the Vehicle transferred to the CarMax located in Chattanooga, Tennessee at no cost.CarMax’s records indicate that shortly after the receipt of this complaint, CarMax agreed to honor Mr. [redacted]’s request as stated in the desired settlement.  However, after contacting Mr. [redacted] to inform him of this update (on or about May 17, 2016), Mr. [redacted] informed CarMax that he elected to purchase another vehicle from a facility outside of CarMax.  Therefore, CarMax was unable to fully meet Mr. [redacted]’s request, but has refunded him $199 for the amount that he paid to have the Vehicle transferred.CarMax appreciates the opportunity to respond to this complaint and considers this matter closed.Please contact me at (855)562-4935 extension [redacted] with any questions you may have.Sincerely,Nekia W[redacted]Analyst, Executive Response Team

November
30, 2015
[redacted] Operations Supervisor
RevDex.com
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23236
RE: [redacted]
2009 [redacted] (VIN: [redacted]
the “Vehicle”)
Dear Mrs.
[redacted],...


            Thank you for forwarding the complaint
received in your office from Mr. [redacted] regarding his purchase of the Vehicle
from CarMax of Modesto, CA (“CarMax”) on February 27th, 2015. In his complaint,
Mr. [redacted] requested that CarMax initiate a full refund of his purchase price
due to the Vehicle history.
            After approximately 8 months since
purchase and approximately 13,977 miles added to the Vehicle, CarMax completed
an appraisal for $17,000.00 on November 1st, 2015. Mr. [redacted] subsequently
contacted CarMax Customer Relations on November 4th, 2015, after
having the Vehicle appraised at a third party location; at that time Mr. [redacted]
stated that there was an accident reported on the Carfax vehicle history report
and that the Vehicle had existing frame damage. This accident was not listed on
the AutoCheck vehicle history report that CarMax provides each customer at the
time of purchase.
            CarMax then offered to complete a
full inspection of the Vehicle, with Mr. [redacted] present, to look into the
concerns of both frame and accident damage. Upon inspecting the Vehicle on
November 4th, 2015, CarMax found a cracked impact bar on the Vehicle,
which is not an indicator of frame damage. CarMax offered to have the impact
bar replaced at a shop of Mr. [redacted]’s choosing, at no cost to him. Mr. [redacted]
declined this offer and requested a full refund of the purchase price of the
Vehicle.
CarMax
guarantees that every vehicle presented for sale is free of both frame and
flood damage; however, CarMax does not guarantee that every vehicle sold is
accident-free. CarMax provides a vehicle history report on each vehicle
available for sale so that the customer is aware of all available information
prior to purchase.
            If Mr. [redacted] would like to sell the
Vehicle, the appraisal offer initiated on November 1st, 2015, still
remains. CarMax will not be participating in any refund for the Vehicle as any
return time period has expired. In the event Mr. [redacted] has any further
questions, he is welcomed to contact me at 1-800-519-1511, ext. 82505.
Sincerely,
[redacted]
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, I do not appreciate the insinuating tone that you are suggesting that my credit is the reason for denial.  I have contacted NUMEROUS companies and all of them have advised me that no one refinances cars that are more than 7 years old, which I am guessing you already know.  It has nothing to do with my credit.  I put in the information on the car and it is immediately turned down to even apply for refinancing.  As I originally stated, your sales person advised me that I would be able to refinance in about 18 months, with pretty much any finance agency.  Had I not been told this, I never would have purchased a car with a rip off interest rate of **%!  When I brought the car in for appraisal a few months ago, you all advised me that you would only give me $[redacted] for it!!  You sold me a car for almost $[redacted] 2 1/2 years ago and now you offer me barely $[redacted]!!!  Do you plan on paying the difference in your meager offer and what is owed on the car?  Do you plan on guaranteeing financing for me without a hard inquiry hitting my credit report?  I suggest you come with a better offer than this or we will find ourselves in court battling this out.  I do not appreciate the false sales tactics that your salesperson engaged in when I purchased this car.  I want a better resolution than this.
Regards,[redacted]

January 5, 2017[redacted]                                Re: C[redacted]Complaint ID: [redacted] (the “Vehicle”), VIN: [redacted]      ...

                                  Thank you for forwarding the complaint dated December 21, 2016 regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about December 7, 2016. In the complaint, Mrs. [redacted] expresses concern with the condition of the Vehicle’s right front tire and requests that CarMax replace it at no cost to her. Mr. and Mrs. [redacted] contacted CarMax on or about December 7, 2016 regarding concerns with the Vehicle’s driver side window, the anti-lock braking system (ABS) indicator light, and forward collision warning indicator light. CarMax assisted by scheduling a service appointment for December 21, 2016. Before the appointment, Mr. and Mrs. [redacted] contacted CarMax regarding a concern with the right front tire. During the scheduled appointment, the Service Manager and members of the service team also inspected the right front tire of the Vehicle with Mr. [redacted]. Notes from this appointment state that the right front tire had lots of dirt on it, with the exception of the damaged sidewall area, the valve, and the wheel. This damage appeared to be consistent with an impact. The other three tires were noted as being in very good condition. CarMax’s records indicate that the Vehicle went through the initial reconditioning process on or about September 13, 2016, before being available for sale. During this time, it was confirmed that the Vehicle’s tires were at or above discard specifications. As CarMax’s records do not indicate any issues with the tires prior to the time of sale, CarMax priced the necessary parts at cost for Mr. [redacted], quoted at $[redacted]. CarMax then offered to split the cost of the repairs as a gesture of goodwill for Mr. and Mrs. [redacted], which they declined. CarMax’s Service Manger called Mrs. [redacted] on or about December 29, 2016 to offer replacement of the tire at no cost, again as a gesture of goodwill. During this call, the choice to have the cosmetic concern with the wheel addressed at a price of $[redacted] was also offered, which Mrs. [redacted] stated she would consider. CarMax assisted by replacing the Vehicle’s right front tire on or about January 3, 2017 at no cost to Mr. and Mrs. [redacted]. The offer to complete repairs on the wheel at the previously stated amount was again shared with Mrs. [redacted] during the appointment. Mrs. [redacted] is encouraged to contact the service department at [redacted], extension *, should she wish to accept this offer and discuss next steps in more detail. CarMax appreciates the opportunity to respond to this complaint.Please contact me at [redacted], extension [redacted], with any questions you may have.Sincerely,Kristina S[redacted]Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

September 29, 2016[redacted], Operations Supervisor720 Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: Mr. & Mrs. [redacted]Complaint ID [redacted]2011 [redacted] (the “Vehicle”), VIN: [redacted]Dear Mrs. [redacted]:I am writing in response to your letter dated September 25, 2016...

wherein you forwarded a complaint from Mr. & Mrs. [redacted], regarding the Vehicle purchased from the CarMax store located in Memphis, TN (“CarMax”) on or about July 19, 2014.CarMax’s records indicate that Mr. [redacted] has been in communication with CarMax’s Customer Relations Team since on or about September 9, 2016.  During the extent of their conversation with Mr. [redacted], they have addressed his concerns as extensively as possible, outlining the following:- Vehicle repairs: The Vehicle was brought in to CarMax’s Service Department on or about September 7, 2016 for a no start concern. Due to the condition of the Vehicle, CarMax was unable to diagnose it; and therefore recommended that the Vehicle be towed to the nearest authorized Smart repair facility in Nashville, TN.  The cost for this towing bill would have been around $650.  However, as a gesture of customer service, CarMax agreed to pay this expense.  Mr. [redacted] declined this offer, and later shared that German Auto Care (in West Memphis, AR) was authorized to complete the needed diagnosis and/or repairs to the Vehicle.  CarMax researched this facility on or about September 19, 2016, and shared with Mr. [redacted] that they would be willing to have the Vehicle towed to that location, again at no cost to him.  Mr. [redacted] accepted this offer, but stated that he would not authorize the diagnosis and/or repairs for the Vehicle if CarMax would not provide him with a loaner vehicle.  CarMax declined to do so, based on the below loaner policies.- A loaner vehicle: CarMax does extend loaner vehicles to their customers on occasion, mainly if repairs are needed within the first 30 days of ownership or if a repair will take beyond the seven days allotted by their MaxCare Extended Service Plan (“MaxCare Plan”).  Due to Mr. [redacted] being well outside of the first 30 days of ownership, CarMax declined his request but stated that if the repairs were covered under the terms of his MaxCare Plan – taking beyond the seven allotted days – CarMax would be willing to provide him with a loaner vehicle while the final repairs were being completed.  Mr. [redacted] declined this offer.- MaxCare refund: Based on the above explanation of loaner vehicles, CarMax finds no reason to offer him a full refund on his MaxCare Plan.  However, CarMax has shared with Mr. [redacted] that they’d be more than happy to offer him a prorated amount on his plan, should he wish to cancel it at this time.  Mr. [redacted] has declined this offer.CarMax’s Service Manager, Jeff P[redacted], attempted to reach Mr. or Mrs. [redacted] by phone on or about September 27, 2016, in order to inquire about their decision on next steps.  However, he was unable to connect with them at the time of that call.The following day, CarMax’s Customer Relations Team continued to engage with Mr. [redacted], sharing that it might be beneficial for them to attempt to call Mr. P[redacted] directly at (901)382-1315 ext *.  CarMax is unsure if there was an attempt made to reach Mr. P[redacted] back; however, on or about September 27, 2016 and September 28, 2016, CarMax requested for Mr. [redacted] to send them his best contact number (and time of day).  Mr. [redacted] declined to do so.Considering the details as outlined in this complaint, CarMax is unwilling to provide him with the resolution that he seeks.  He is, however, welcome to contact myself at (855)562-4935 extension [redacted] or Mr. P[redacted] with any questions or concerns that he may have.CarMax appreciates the opportunity to respond to this complaint.Sincerely,Nekia W[redacted]Analyst, Executive Response Team

July 28,
2016
[redacted] 
RE: [redacted]
 [redacted] (“the
Vehicle”) Thank you
for forwarding the complaint received in your office from [redacted] regarding
the Vehicle purchased from CarMax of [redacted],...

** (“CarMax”) on December 6,
2015. In the complaint, Mrs. [redacted] expresses concerns related to repair costs,
and requests that CarMax complete needed repairs at no cost to her.
On or
around July 20, CarMax management spoke with Mrs. [redacted] about her concerns and
provided clarity around the coverage and deductible costs associated with her Extended
Service Plan. In addition to this, CarMax replaced the Vehicle’s brakes at no
cost to Mrs. [redacted], as a gesture of customer service.
CarMax
appreciates the opportunity to respond to this complaint.  If you have any additional questions or would
like to discuss this concern further, please contact me at [redacted] ext.
[redacted].
Sincerely,
Jennifer
L[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not live near the location where the vehicle was purchased from and took the vehicle to the closest [redacted] DEALERSHIP to have it repaired not back to CARMAX where it was purchased.  It was only after I had to have the vehicle placed in the repair shop for significant impairments on several separate occasions for the same issue.  Even the dealership suggested I contact CARMAX to have them review and diagnose the issue and offer assistance in getting the vehicle repaired to CARMAX standards, but seems to have made it to the nonconformity standards instead.  I paid over $10k for the vehicle and after having had it placed in the shop for the same issue more than 5 times I have contacted CARMAX in regards to the electrical issue with the vehicle.  The vehicle has completely shut off on me while travelling on the highway on more than one occasion, placing not only my self but drivers around me in danger as it completely locks up the steering wheel which is a serious  safety defect.  I have followed every direction they have asked of me. I have had it appraised by CARMAX  and given an offer of $1500 which they state was given due to the excellent condition of my vehicle yet I owe over $7k on the vehicle.  I have provided CARMAX with all of my record and at their request had CARMAX service team run an engine diagnostic and a scan of my electrical system, they had it in their possession for 3 days prior to telling me nothing was wrong.  Which is impossible since you don't even have to run a scan or any diagnostic on the vehicle to see the rear signal lights do not work and the driver side reverse light is also out.  Which when they are replaced short out the starter (the main reason it has been in the shop nearly once every month for the past year and a half).  So what if I had taken the vehicle to Carmax...who has looked at my vehicle for 4 days and concluded nothing was wrong with it??  How would that have helped.  The law does not state that I have to take my vehicle back to the company I purchased it from to be considered to have a serious safety defect.  I have made reasonable allowances regarding the vehicle by taking it directly to the manufacturer for repairs.  I have kept excellent records of every visit to have the vehicle repaired and have attached them to this letter as well.  I would be willing if offered to 1.Replace the motor vehicle with a comparable motor vehicle2.Accept the return of the motor vehicle and refund to the consumer, lessor, and any lienholder as their interest may appear the full contract price, including all collateral charges, incidental damages, less a reasonable allowance for the consumer's use of the vehicle up to the date of the first notice of nonconformity that is given to the manufacturer, its agents or authorized dealer3.in addition I would be willing to accept any assistance in repairing or correcting any defect or condition, including those that do not affect the driveability of the vehicle
Regards,
[redacted]

May 18, 2016
[redacted],
Operations Supervisor                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia...

23236
Re: Mr. [redacted]
Complaint ID: [redacted]
2013 [redacted] (the “Vehicle”),
VIN: [redacted]
Dear Ms. [redacted]                                   ...⇄
Thank you for forwarding the complaint dated May 5, 2016 regarding
the Vehicle purchased from the CarMax store located in Norcross, Georgia (“CarMax”)
on or about February 3, 2016.
In his complaint, Mr. [redacted] describes concerns with size of the
Vehicle’s tires, which he expresses is owned by his stepson. Mr. Lewis requests
that CarMax reimburse the Vehicle’s owner for the cost of the new tires.
CarMax’s records indicate that the Customer Relations department
and management at the Norcross location have been in contact with the Vehicle’s
owner regarding his concerns, and have fully resolved this concern by issuing
the reimbursement.
Should the owner of the Vehicle have additional questions or
concerns, he is encouraged to call the CarMax Norcross location at 770-263-8808.
CarMax appreciates the opportunity to respond to this complaint.
Please contact me at (800)519-1511, extension [redacted],
with any questions you may have.
Sincerely,
Kristina S[redacted]
Analyst, Executive Response Team

[redacted]
[redacted]
[redacted]
[redacted]
Re: [redacted]Complaint ID: [redacted]
[redacted]Dear [redacted]: Thank you for forwarding the complaint dated [redacted],...

regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about [redacted].  In the complaint, [redacted] states that after purchasing the Vehicle, she identified that it was not equipped with an auxiliary port as advertised at the time of sale.  Based on this, she requests for CarMax to either install an auxiliary port inside the Vehicle or provide her with alternative options of assistance.CarMax’s records indicate that on or about [redacted], CarMax’s Service Manager contacted [redacted] and advised her that they could either install an aftermarket radio (with an auxiliary port) inside the Vehicle or offer her a [redacted] reimbursement for this error.  [redacted] elected to have the aftermarket radio (with an auxiliary port) installed in the Vehicle.  This installation is scheduled to take place on or around [redacted] CarMax appreciates the opportunity to respond to this complaint and encourages [redacted] to stay in communication with the [redacted] service team regarding any additional needs or requests.Sincerely,Nekia WilliamsAnalyst II, Executive Response TeamTel: 1-855-562-4935, ext. 82504

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The damages occurred while the vehicle was in carmax's service station. Regardless of what they claim not to understand or perceive. They damaged the vehicle and made partial repairs resulting from the damages that their crew caused but refused to fix the hole they left on the sliding door. The door panel is STILL not installed correctly and continues to damage the rear fender and the panel itself was not fixed which shows significant signs of wear due to the contact with the rear fender. These are problems which the vehicle did not have prior to taking it in for service last month. The hole in the door is now beginning to rust and will become both a safety and structural hazard. The resolution I am requesting is that the door be repaired properly and or replaced due to the damages caused. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]EEven though I accept this, the mere fact that CarMax sold a car at fair market price and the car had substantial damage that was not on a [redacted] report indicates a better inspection should be conducted.  As a result of a better inspection, the price should be indicative of the profits quality.  I would like my $40 for the inspection my personal mechanic conducted..
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

December
17, 2015
[redacted], Operations Supervisor
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23226
RE: [redacted]
VIN: [redacted] (the “Vehicle”)
Dear Mrs.
[redacted],
            Thank you...

for forwarding the
complaint received in your office from Tanisha [redacted] regarding the purchase of
the Vehicle from CarMax of Modesto, CA (“CarMax”) on October 31, 2015.  In her complaint, Mrs. [redacted] stated the
Vehicle had service concerns present at the time of sale which were never fully
resolved. 
            Between November 4, 2015 and
December 16, 2015 CarMax completed a number of repairs on the Vehicle including
replacing the instrument cluster, A/C belt, intermediate steering shaft, door
speakers, TPMS sensors, seat reviots and harmonic balance.  On December 8, 2015 Mrs. [redacted] returned the Vehicle
to CarMax.  CarMax refunded the down
payment and transfer fee for the Vehicle. 
Mrs. [redacted] purchased another vehicle from CarMax.
If
Mrs. [redacted] has any additional questions, she may contact me at 1-800-519-1511
ext. [redacted].
Sincerely,
Jennifer
L[redacted]
Analyst,
CarMax Customer Relations