Bastian Roofing, Inc.

Complaint Detail / ProblemComplaint Type:Contract IssuesselectProblem:I returned the car over 2 weeks ago and I was promise a refund. I have not receive it yet. It is almost a [redacted]Location:[redacted]Make:[redacted]Model:[redacted]Owner/Co-Owner?NoTra...⇄ Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:refund to be sent immediately

May 10,
2016
[redacted], Operations Supervisor
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23226
RE: [redacted]
VIN: [redacted] 2012 [redacted] (“the Vehicle)
Dear Mrs.
[redacted],
            Thank you...

for forwarding the
complaint received in your office from [redacted] regarding the Vehicle
purchased from CarMax of Norcross, GA (“CarMax”) on April 5, 2016. In her complaint,
Miss [redacted] states that after she purchased the Vehicle, she brought it to
CarMax to have a number of minor repairs completed. 
After
completing repairs on the Vehicle sunroof, alignment, key and mud flap, CarMax
discovered that additional cosmetic repairs were needed on the Vehicle’s
bumper.  On April 22, 2016, CarMax informed
Miss [redacted] of the need for additional repairs.  CarMax committed to completing the additional
repairs the next day.
            CarMax completed repairs on the
bumper on April 23, 2016, and informed Miss [redacted] the Vehicle was
ready for pick up.  Upon reviewing the
repairs, Miss [redacted] expressed that she was not satisfied with the quality of
the repairs.  CarMax wanted Miss [redacted]
to be satisfied with the cosmetic quality of the Vehicle and repairs, and
committed to completing additional cosmetic repairs.
            On approximately May 2, 2016, CarMax
completed the additional cosmetic repairs, and Miss [redacted] picked up the
Vehicle. All repairs on the Vehicle were completed under CarMax’s 30-Day
Limited Warranty at no cost to Miss [redacted]. 
While CarMax declines to provide any additional relief, we appreciate
Miss [redacted]’s business and the opportunity to complete repairs to her
satisfaction.
Sincerely,
Jennifer
L[redacted]
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not been satisfied with [redacted] response throughout my entire dealings with this issue and would like to have someone else review this complaint and respond accordingly.  I have reached out to him on a number of occassions with no replies from him causing this to be a drawn out process.  I feel that CarMax deceived me in to telling me that I owe for something that we less.  They deceived me in stating that I would be receiving a refund due to an overpayment on the part of CarMax.  I have been deceived by the entire practice from this company and this is NOT how a company is able to do business.As [redacted] has failed to respond to my numerous e-mails, I would like to have a response from a member of the management team, and not an Analyst who responded to my [redacted] post.  I have included my string of e-mails that have involved Curt.  
Regards,
[redacted]

March 17,
2017
[redacted] 
RE: [redacted], VIN: 5[redacted]
(“the Vehicle”) 
Thank
you for forwarding the complaint received in your office from [redacted]
regarding the Vehicle purchased from CarMax of Nashville, TN...

(“CarMax”) on or
around August 9, 2012.  In the complaint,
Mr. [redacted] expresses a concern with the 6 month or 6,000-mile warranty offered on
a part that was previously replaced by CarMax. 
As resolution to this complaint, Mr. [redacted] requests that CarMax provide the
documentation needed in order for him to receive the 12-month warranty offered
directly by the part’s manufacture ([redacted]).
On
or around June 30, 2016, CarMax replaced a front strut on the Vehicle. On or
around February 28, 2017, Mr. [redacted] called CarMax Customer Relations to inform
them that upon having the Vehicle’s oil changed, a third-party repair facility
found that the front strut had failed; but was covered under a 12-month
warranty by the part’s manufacturer ([redacted]). In an effort to resolve this
matter as seamlessly as possible, CarMax sourced a replacement strut at no cost
to Mr. [redacted].  Mr. [redacted] later picked up
the part from CarMax on March 7, 2017, advising that he would be bringing it to
the repair center of his choosing for installation.
CarMax
has not heard back from Mr. [redacted] since March 7, 2017 and considers this issue
fully resolved. If you have any additional questions or would like to discuss
this concern further, please contact me at [redacted] ext. [redacted].
Sincerely,
Jennifer
L[redacted]
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed are incomplete and some in accurate.
Mechanical issues pre-existing with the [redacted] was noted by CarMax that the issues started in Dec 2014 related to Check Engine light.
The engine light was just reset, but continued to come on and leaked resulting in several out of pocket cost that only the actual [redacted] dealer was able to service.
CarMax did not service my [redacted] they referred me to Dealer to resolve after the initial 2014 complaint.
I have receipts for the following events:
11/13/15 Refer to Dealer for Leak issue which continued and I had to return again a week later.
11/23/15 Oil Leak and Transmission engine light issue on again and CarMax refer me to Dealer. Resulting in est. $568 out of pocket not covered by Ext. Warranty. Huge effort and huge cost.
12/2/15 Picked up [redacted] and the oil leak continued but Dealer could not identify and I had to continue to put oil.
My Oil changes where done at another location and I will attempt to retrieve receipts.
Every time I attempt to make an appointment with CarMax their standard line is we have "available in 2 weeks" but I would not wait because I am aware of the critical issues and prior cost associated with this car so I would take the [redacted] elsewhere to get service.
When I finally came in May 2015 to CarMax and got an estimate to trade in the value was $4000 and I called about the [redacted] check engine light and noise, so they scheduled me an appointment. But within that waiting time the chain broke and I towed to their location after sitting parked for 2 months. I was in Wisconsin and can provide flight tickets to show I was out of state and the car was parked.
CarMax offered for $99 to send to [redacted] for an estimate to fix, which was strange because all previous times CarMax service would refer me to "[redacted]" Dealer for resolution at no cost. Then I was asked to pay for tow from [redacted] back to CarMax. Why would I have to pay for a tow back to CarMax when it is not my fault that the CarMax service Dept doesn't have time or ability to perform and diagnostic.
Now my [redacted] to fix was estimated at $4500, but the CarMax value prior to this issue was $4000 and when I asked to come in to get another vehicle the sales department indicated they will give me $500 towards another vehicle. This results in a huge negative equity for a pre-existing mechanical issue from the date of purchase.
To resolve, please consider:
The extended warranty cost $2000
[redacted] Value prior to damage $4000
I should not be responsible for at least $6000 of my loan balance due to the Pre-existing Mechanical issues related to this car.
My co-worker [redacted] also purchased a [redacted] and truck from CarMax recently and had issues with this Dealer also.
They may have been resolved but it's worth mentioning their Customer & Service dept. needs work. Thank you.
Regards,
[redacted]

January 30,
2017
[redacted] 
RE: [redacted]
[redacted] (“the Vehicle”) 
Thank
you for forwarding the complaint received in your office from Ms. [redacted]
[redacted] regarding the Vehicle and MaxCare extended service plan...

(“ESP”) purchased
from CarMax of [redacted] (“CarMax”) on December 6, 2014. In the complaint,
Ms. [redacted] claims that CarMax misrepresented the ESP and requests a refund for
the purchase price of this plan.
CarMax
provides an optional ESP for purchase along with a vehicle.  The ESP provides added protection for cost of
repairs for mechanical breakdowns. Details about coverage are provided in
writing at the time of sale.  Ms
[redacted] ESP is provided by CarMax and administered by [redacted]  The ESP is accepted at all
CarMax locations, as well as other National Institute for Automotive Service
Excellence certified repair facilities.  When utilizing the ESP, customers may choose
to have repair work completed at a CarMax location or a participating repair
facility of their choice.  Typically, a
repair facility will submit a claim directly to the ESP administrator for
approval, and if the repair is covered, the customer is responsible for paying
only the ESP deductible. CarMax offers a $** discount on ESP deductibles when
repairs are completed at a CarMax location. All of these details are provide in
the MaxCare contract signed by and provided to Ms. [redacted] at the time of sale.
On
or around January 26, 2017, a member of CarMax management attempted to reach
Ms. [redacted] on the phone in regards to her complaint; however, they were not
able to speak with Ms. [redacted] directly and left her a voice message.  While CarMax believes that Ms. [redacted] made
an excellent choice in purchasing an ESP, they would be happy to cancel the
plan and issue a pro-rated refund based on the amount of miles and months left
on the contract.  CarMax would be happy
to answer any questions Ms. [redacted] has about her ESP or provide additional
information about the cancellation process, and encourages Ms. [redacted] to
contact the [redacted] store at [redacted].
Sincerely,
Jennifer
L[redacted]
Analyst, CarMax
Customer Relations

Dear Sir/Madam:This is further to the above referenced consumer complaint. Thank
you for bringing [redacted] complaint to our attention and for the opportunity to respond.
[redacted] is questioning the amount of the late fees on her account and her
resulting account balance.[redacted] has a “simple...

interest” contract, and according to
[redacted] contact, she financed $25,813.88 for 60 months at an annual percentage
rate of 14.60% and a monthly payment amount of $612.41. The total dollar amount
of finance charges disclosed on [redacted] contract is $10,930.72. This dollar amount
represents the total amount of finance charges [redacted] would pay over the term
of the contract if she paid her monthly payment on its due date each month for
60 months. However, [redacted] poor account payment history has negatively
affected her account balance.Specifically, since origination 55 months ago, [redacted] has
paid past her due date 47 times. She has paid past her 15 day grace period 28
times. Per her contract dated November 10, 2011, paying past her 15 day grace
period has resulted in the charge of 28 late fees to her account. However, [redacted]
of these late fees was waived as a onetime courtesy. Another contributing
factor is a $15.00 NSF fee resulting from a returned payment. [redacted] payment
history and Contract are attached for her information and easy reference.This payment behavior can lead to late fees, additional finance
charges and a subsequent larger final payment. We have communicated the impact
of these behaviors in multiple ways:1. As it relates to the amount of the late fees, the Contract
[redacted] signed on November 10, 2011 contains the following language on pages 1
and 2,Page 1:Late Charges. If payment is not received in full within 15
days after it is due, you will pay a late charge that is the greater of $5 or
10% of the unpaid amount of the installment.Page 2:Late Charges. If payment is not received in full within 15
days after it is due, you will pay a late charge that is the greater of $5 or
10%, of the unpaid amount of the installment.In her complaint [redacted] is requesting that we credit her
account $1,150.00. Based on the information above, we cannot offer [redacted]
the relief that she seeks. However, if [redacted] is concerned about the amount
due at maturity, we recommend that [redacted] make her remaining payments on or
before the due date and to make additional payments over and above her regular
scheduled payment of $612.41 for the next four months until her maturity on November
25, 2016. Further, if she calls our Customer Service Team manager, Demetrius
T[redacted] at [redacted] at maturity, he can discuss extending the maturity date by two
months. It is important to note that interest will continue to accrue during
the extension period.We, again, thank you for bringing this matter to our attention
and affording us the opportunity to provide this explanation. If you have any further
questions or concerns, please feel free to contact me at [redacted] or by
email at [redacted].Sincerely,

August 9th, 2016[redacted]RE: [redacted]            Thank you for forwarding the complaint received in your office from Ms. [redacted] regarding her purchase of the Vehicle from CarMax of...

Roseville, CA (“CarMax”) on November 27th, 2013. At the time of purchase, Ms. [redacted] also elected to purchase a MaxCare Extended Service Plan (“ESP”) for a term of 72 months or until the Vehicle exceeded 150,000 miles with a deductible of $300.00. In her complaint, Ms. [redacted] requested that CarMax refund her the purchase price of the Vehicle and all payments that she has made since her purchase.            Ms. [redacted] towed the Vehicle to CarMax on approximately June 22nd, 2016, with a no-start concern. At that time, CarMax took the Vehicle to a local [redacted] dealer to have a diagnosis completed. [redacted] replaced the inline fuses on the Vehicle to address the concern and then test drove the Vehicle on a daily basis for approximately four weeks to ensure the concern was resolved. The repair completed by the [redacted] dealership was covered under the terms of Ms. [redacted] ESP. In an effort of customer service, CarMax did not charge Ms. [redacted] her deductible charge.            CarMax will not be participating in a return for the Vehicle as the return period that CarMax offers at the time of purchase has expired. In an effort of customer service, CarMax has agreed to honor an appraisal offer for the Vehicle from approximately January of 2016 in the amount of $[redacted].00. CarMax would be happy to address any repair concerns that Ms. [redacted] may have under the terms of her ESP.            If Ms. [redacted] has any additional questions, she is welcomed to contact me at [redacted], ext. [redacted].Thank you for providing CarMax the opportunity to respond to this matter.Sincerely,Curt D[redacted]Analyst, CarMax Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The documents I have sent to you support each accusation I have made against Carmax. Before all the repairs were done, we took the vehicle to Carmax and they stated that there was nothing wrong with the car on several occasions. The indeed had an oil leak in which Carmax service department had whipped the oil leak off and said that the residue on the car was normal and there was no oil leak. Not including the noise that was coming from the front end of the vehicle. Carmax stated that there was nothing wrong with the car at that time either. With all the repairs that the Dealership had to make, shows that the car was not properly serviced from the very beginning regardless if the matter was taken care of or not. Carmax told us that the car was in demand in our area using [redacted] book value and it was not. The vehicle is indeed [redacted] dollars over priced and the repairs in all was of [redacted] dollars and Carmax did not want to buy the car back full price.

June 8th,
2016
[redacted]
RevDex.com
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23236
RE: [redacted]
(VIN: [redacted] the
“Vehicle”)
Dear Mrs.
[redacted],
           ...

Thank you for forwarding the
complaint received in your office from Mr. [redacted] regarding his purchase of the
Vehicle from CarMax of [redacted] (“CarMax”) on March 2nd, 2016. In
his complaint, Mr. [redacted] states that the tires on the Vehicle are the incorrect
size and type and requests CarMax replace the tires on the Vehicle with the
correct size.
            CarMax
was aware of Mr. [redacted] concerns prior to receiving this complaint. On
approximately March 23rd, 2016, Mr. [redacted] brought the Vehicle to
CarMax with the same concern regarding the tires on the Vehicle.
            CarMax
inspected the tires and noticed that the tires matched the manufacturer’s specifications
for size and type. At that time, CarMax communicated this with Mr. [redacted].
During this inspection, CarMax also completed a tire rotation and found the
tires to meet state inspection standards.
            CarMax
would be happy to replace the tires on the Vehicle per Mr. [redacted] request;
however, that would be at the expense of Mr. [redacted]. If Mr. [redacted] has any
further questions regarding this concern, he is welcomed to contact me at
[redacted] ext. [redacted].
Thank you for providing
CarMax the opportunity to respond to this matter.
Sincerely,
Curt
D[redacted]

Thank you for forwarding the...

complaint,
dated December 7, 2017, regarding the Vehicle purchased at the CarMax store
located in [redacted] (“CarMax”) on or about September 23, 2017. In
the complaint, [redacted] states that paperwork related to a vehicle
finance application she completed has been lost. As a result of this, she
requests that CarMax provide a complimentary credit monitoring service and
additional financial relief for time spent.
 
CarMax
is aware of Ms. [redacted] concerns and has been working with her
regarding the financing of the Vehicle. According to CarMax records, CarMax
mailed a copy of the Vehicle’s financing contract to the Vehicle’s lienholder
(“[redacted]”) on or around October 12, 2017. CarMax was notified on or around
November 11, 2017 that the contract was not received by [redacted]
requested that CarMax provide another copy of the finance contract, signed by
Ms. [redacted]. CarMax contacted Ms. [redacted] on or around November 17,
2017 to request she come to the store to complete an additional copy of the
finance contract to be sent to [redacted].
 
Ms.
[redacted] returned to CarMax of Roseville on or around December 16, 2017 to
complete the needed paperwork which CarMax then submitted to [redacted] to
finalize the sale. CarMax provided certificates for complimentary vehicle service
work, but is unable to provide additional monetary relief or credit monitoring as
those are not options that CarMax provides.
 
CarMax
appreciates the opportunity to respond
to this complaint. Please contact me at (800) 519-1511, extension [redacted], with
any questions you may have.
Sincerely,
Jennifer L[redacted]
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject the proposition, since the unit was functioning well before when it was in service for repair. They should be accountable for their actions, not blaming that for the extended warranty was over. I paid for the repair of the leak power steering, after I found out about the expiration of the warranty.  I never had this kind of issue before, and I have been buying my vehicles from Carmax putting my trust on their honesty and fair dealing. It is so disappointing for me to go through this and especially when the manager was so arrogant in his behavior. 
Regards,
[redacted]

June 18, 2015
 
[redacted]Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, VA 23236
 
Re: [redacted]
[redacted]
Thank you for forwarding the complaint 10663046 received in
your office from [redacted] regarding...

the 2013 [redacted], (the “Vehicle”) that was purchased on or about March
8, 2014 at the CarMax store located in [redacted] (“CarMax”).  In this complaint [redacted] is
requesting CarMax to pay $2,500.  
At the time of sale, an [redacted] vehicle history report is made
available for all Vehicles that CarMax sells. 
CarMax also has a Clean Title Guarantee which states that every vehicle
we sell has accurate mileage, and not is designated as salvaged or
flood-damaged, or we will buy the vehicle back.
According to our records, on or about June 5, 2015 CarMax gave
[redacted] a written appraisal offer of $22,500.  CarMax did speak to [redacted] about
the offer and the accident history of the Vehicle.  The Vehicle [redacted] report shows a “fleet,
rental and/or lease use record(s)” noted in the title and problem check
section.  [redacted] reports that the
title and problem section checks out completely.  The [redacted] report for the Vehicle shows an
unknown state agency reported a “collision with a parked motor vehicle minor to
moderate damage reported on or about June 14, 3013” in the detailed vehicle
history section.  CarMax inspects
vehicles with an accident that may have been reported to verify that the
vehicle has been repaired properly and professionally.  CarMax does not price or make appraisal offers
based on [redacted] value.   
CarMax is declining the settlement request as set forth in
the complaint.  [redacted] accepted
CarMax’s appraisal offer and sold the Vehicle to CarMax on or about June 5,
2015. 
CarMax appreciates the opportunity to respond to this
complaint. 
Please call me at [redacted], extension [redacted], if you
have any questions.
 
Sincerely,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I was told by carmax that my car will need a timing change and I feel I only had this car not that long for all of these things to be going wrong on this car. And they had to fix numerous of other things that carmax had to fix as welll I feel all of this shouldn't be going on this fast with this car for example they had to go inside the motor to fix something and had to put new axels ball joints it's so much goong on with this car and why should I have to go through this when they say that all of their car are certified when they really are not and to make worse matter they didnt tell me this car has been in an accident cause I would have never even taken this car!!!!!

January 31, 2017[redacted]Re: [redacted]Complaint ID [redacted] (the “Vehicle”), VIN: [redacted]I am writing in response to your letter dated January 14, 2017, wherein you forwarded a complaint from Mr. [redacted] regarding the Vehicle...

purchased from the CarMax store located in [redacted] (“CarMax”) on or about January 7, 2017.  In the complaint, Mr. [redacted] states that he received two key fobs at the time of sale; however, one was branded [redacted], while the other was branded [redacted].  In addition, Mr. [redacted] shares that the [redacted]-branded key did not come with the liftgate or remote start feature, as the other [redacted]-branded key.  He requests for CarMax to mail him a check in the amount of $[redacted], in order to use that towards the purchase of a fully programmed key fob from the [redacted] dealership.CarMax’s records indicate that a member of their service team called Mr. [redacted] on or about January 30, 2017 and offered to reimburse him the cost to purchase a fully programmed key fob from the [redacted] dealership.  Mr. [redacted] advised CarMax that he has not yet purchased the key fob, but plans to do so on or about February 4, 2017.  After completion of these services, CarMax encourages Mr. [redacted] to submit his paid invoice to their service department for reimbursement by mail.CarMax appreciates the opportunity to respond to this complaint and finds the offer to reimburse the cost of the key fob the resolution to this complaint.Please contact me at [redacted] extension [redacted] with any questions you may have.Sincerely,Nekia W[redacted]Analyst, Executive Response Team

May 20, 2016
[redacted],
Operations...

Supervisor                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
Re: Ms. [redacted]
Complaint ID: [redacted]
2012 [redacted] (the “Vehicle”),
VIN: [redacted]
Dear Ms. [redacted]:                                  �...⇄
Thank you for forwarding the complaint dated May 14, 2016 regarding
the Vehicle purchased from the CarMax store located in Cincinnati, Ohio (“CarMax”)
on or about September 16, 2014.
In her complaint, Ms. [redacted] describes concerns with the Vehicle’s
front windshield leaking water and requests that CarMax assist with the
windshield repair.
A review of CarMax’s records does not indicate any previous
concerns related to the Vehicle’s windshield prior to May 13, 2016, when Ms.
[redacted] contacted a member of CarMax’s Customer Relations Department. Additionally,
CarMax does not guarantee that every component on used vehicles available for
sale is original equipment. CarMax stands behind every vehicle sold with the 125+
point Certified Quality Inspection, 5-Day Money-Back Guarantee, and
30-Day Limited Warranty for customers.
While the Vehicle’s windshield is not currently covered by a
warranty, CarMax is willing to reseal the windshield at a discounted rate.
Should Ms. [redacted] wish to accept this offer of assistance, she is encouraged to
connect with the Cincinnati service department by calling 513-830-8426, option
4.
CarMax appreciates the opportunity to respond to this complaint.
Please contact me at (800)519-1511, extension [redacted],
with any questions you may have.
Sincerely,
Kristina S[redacted]
Analyst, Executive Response Team

May 25, 2017 
RE: [redacted]
[redacted] VIN: [redacted] (the “Vehicle”) 
 
Thank you for forwarding the complaint received in your
office from [redacted] regarding the Vehicle purchased from [redacted] (“CarMax”) on...

July 29, 2016. 
In the complaint, [redacted] states concerns related to the Vehicle’s
brake system and an illuminated check engine light.  [redacted] requests that CarMax purchase the
Vehicle back from him and refund him all monies spent on repairs.
 
On or about August 16, 2016, [redacted] brought the Vehicle
to CarMax for service, stating that the brakes were making a whistling
sound.  While the Vehicle was in for
service, CarMax replaced the brake master cylinder, the ABS control valve
module and serviced the brake system at no cost to [redacted] under the terms
of CarMax’s 30-day warranty.  All repairs
performed at CarMax are covered by a 6-month/6,000-mile warranty. 
 
According to CarMax records, [redacted] called and requested
a service appointment at the CarMax store in [redacted] for May 18, 2017,
stating that the Vehicle’s check engine light was illuminated.  In addition, he cited concerns with the
Vehicle’s parking brake, cruise control, and entertainment system.  [redacted] did not arrive for his scheduled appointment.  Subsequently, a member of the Albuquerque
CarMax service team has spoken to [redacted] in an effort to reschedule his
service appointment.  As of today’s date,
[redacted] has declined any assistance with creating a service appointment.
Because CarMax has not seen the Vehicle since the original
service appointment on or about August 16, 2016, CarMax will not be
participating in [redacted]’s requested settlement.  However, CarMax would welcome the opportunity
to diagnose the Vehicle and encourages [redacted] to reach out to the
[redacted] CarMax service department (or any other CarMax location) at [redacted] option *, to schedule an appointment.
 
CarMax appreciates the opportunity to
respond to this complaint.  Please
contact me at [redacted], extension [redacted], with any questions you may have.
 
Sincerely,
Cristen P[redacted]
CarMax Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] The overspray paint that I found is proof enough that ycarmax does not inspect their cars as they claim. I also found the exhaust on the driver's side bent and bolted up in a fashion of trying to hide something. The rear tires are dry rotted and lower than the carmax standards of 4/32s. I have taken my car to multiple places and have proof with mileage/vin on my paperwork proving the car was sold to me with below 4/32s. Carmax needs to take care of the rear tires, the paint overspray/incorrectly painted rear bumper, the incorrectly retrofit fixed exhaust.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to know when the refund was mailed or will be mailed?
Regards,
[redacted]

August 21, 2015
 
[redacted]...

[redacted]                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
 
[redacted]
Complaint ID [redacted]
 
Dear Mrs. [redacted]:
 
I am writing
you in response to your letter dated August 4, 2015, wherein you forwarded a
complaint from [redacted].
 
CarMax’s records indicate that Mr. [redacted] was
contacted by CarMax’s Service Manager in [redacted] on or about August 6,
2015.  During that conversation, Mr.
[redacted] mentioned that he had recently taken the Vehicle to the dealership to
diagnose the shutting off concern and was advised that there was a recent
recall on the Vehicle that would resolve his concern.  The dealership completed the recall and
resolved Mr. [redacted] concerns.  Mr. [redacted] was fully satisfied with the repair of the Vehicle and CarMax’s response to his
complaint.
 
CarMax appreciates the opportunity to respond
to this complaint and considers this matter resolved.
 
Please contact me at [redacted] extension [redacted] with any questions
you may have.
 
Sincerely,
 
[redacted]