Bastian Roofing, Inc.

July 19th, 2016[redacted]RE: [redacted]            Thank you for forwarding the complaint received in your office from Mr. [redacted] regarding his attempt to purchase the Vehicle from CarMax...

of [redacted], ** (“CarMax”). In his complaint, Mr. [redacted] requested reimbursement of the $[redacted] transfer fee that he paid CarMax charged for the Vehicle transfer.            CarMax initiated the transfer of the Vehicle from Tinley Park, IL to [redacted], OR on approximately June 11th, 2016. The Vehicle arrived well within the 28-day time period communicated to Mr. [redacted]. At the time the Vehicle arrived, CarMax completed an appraisal on a vehicle Mr. [redacted] wished to trade in for the Vehicle. A competitive offer was made however Mr. [redacted] declined CarMax’s offer.             CarMax will not be participating in Mr. [redacted] requested settlement as the transfer fee is a non-refundable charge used for the transport of the Vehicle to a location more convenient for Mr. [redacted]. Additionally, CarMax does not make or guarantee the amount of any appraisal offer over the telephone.If Mr. [redacted] has any questions about this offer, he is welcomed to contact me at [redacted], ext. [redacted].  Thank you for providing CarMax the opportunity to respond to this matter.Sincerely,Curt D[redacted]
[redacted]

Thank you for forwarding the complaint
dated September 7, 2017, regarding the Vehicle purchased from the CarMax store
located in [redacted] (“CarMax”) on or about August 12,...

2017.
In the
complaint, Mr. [redacted] describes communication with CarMax regarding his financial
institution’s decision to not fund the loan for the Vehicle. Mr. [redacted]
expresses frustration with both the need to visit CarMax to sign return
paperwork for the Vehicle, as well as CarMax’s method for issuing the down
payment refund. He requests that CarMax take return of the Vehicle and issue his down payment refund.
Business
records indicate that CarMax made regular attempts to reach Mr. [redacted] after receiving the decision from his lienholder to not fund his loan for the Vehicle. After being unable to reach Mr. [redacted], CarMax
established communication with one of Mr. [redacted]’s family members (per the
contact information provided by Mr. [redacted] on his purchase paperwork), who
stated that Mr. [redacted] was unavailable. To coordinate the return of the
Vehicle, the appropriate paperwork was sent to CarMax [redacted], as requested by Mr. [redacted]
and his family member. Mr. [redacted] then visited CarMax [redacted] to sign the
Vehicle return paperwork on or about September 9, 2017, and Mr. [redacted]’s
family member returned the Vehicle to CarMax [redacted] on or about September 11,
2017. As Mr. [redacted] was the only individual listed on the Vehicle’s loan, it was explained to Mr. [redacted]’s family member that copies of the paperwork, as well as the down payment refund
check, would be mailed directly to Mr. [redacted] at the address that he provided at the time of purchase.
CarMax appreciates the opportunity to
respond to this complaint and considers this matter closed.
Sincerely,
Kristina R[redacted]
Analyst, Executive Response Team

Ms. R[redacted] claims that “the report was presented to Ms. Moore on March 23, 2015, during the sales process, and indicates an accident reported on AutoCheck for the Vehicle, listed as having taken place on March 1, 2009.” This would have been odd as that I did not purchase the vehicle or even have a “sales process” until March 26, 2015.

Thank you for forwarding the...

complaint
dated December 5, 2017, regarding the Vehicle purchased from the CarMax store
located in [redacted] (“CarMax”) on or about October 21, 2017.
In the complaint, Mrs. [redacted] describes concerns with the mechanical
quality of the Vehicle, as well as a $[redacted] fee that she incurred through her
bank after depositing a refund check from CarMax. Mrs. [redacted] requests that
CarMax issue her a refund for this fee.
 
Business records indicate that Mrs. [redacted]
and her family elected to return the Vehicle within CarMax’s 5-Day Money-Back
Guarantee period. Following this return, CarMax issued a refund for down
payment provided by Mrs. [redacted]’s family at the time of sale. After
receiving communication from Mrs. [redacted] regarding the fee, CarMax began
processing her refund. CarMax’s records indicate that the check was issued for Mrs.
[redacted] on or about December 6, 2017. A member of CarMax’s store management
team called Mrs. [redacted] on or about December 11, 2017, at which time Mrs. [redacted]
confirmed that she had received the $[redacted] refund check.
 
A Sales Manager had previously offered
to continue helping with the search for another vehicle for Mrs. [redacted] and
her family, which she declined. Should Mrs. [redacted] change her mind
regarding this, she is encouraged to call the [redacted] location at [redacted],
to allow CarMax to best assist.
CarMax appreciates the opportunity to
respond to this complaint and considers this matter closed.
Sincerely,
Kristina R[redacted]
Analyst, Executive Response Team

March 22,
2015
[redacted], Operations Supervisor
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23226
RE: [redacted]
VIN: [redacted] (the “Vehicle”)
Dear Mrs.
[redacted],
            Thank you for...

forwarding the
complaint received in your office from Yousuf [redacted] regarding the Vehicle
purchased from CarMax of Duarte, CA (“CarMax”) on July 13, 2015.  In his complaint, Mr. [redacted] states that the
Vehicle had previous body work which caused the Vehicle to depreciate by 20%.  Mr. [redacted] requests that CarMax reimburse him
20% of the Vehicle’s purchase price.
            CarMax guarantees that a vehicle is
free of flood and frame damage.  CarMax
does not guarantee that a vehicle is accident free, or free of previous body
work. CarMax professionally reconditions each vehicle and prices it according
to market value, including any reconditioning factors.  Therefore we decline Mr. [redacted]’s request to
reimburse him 20% of the purchase price.
            If Mr. [redacted] has any additional
questions, or would like to discuss this concern further, he may contact me at
1-800-519-1511 ext. [redacted].
Sincerely,
Jennifer
L[redacted]
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have text messages with the sales rep that sold me the car I have proof that I have communicated this is why I kept everything by text. I will end up taking Carnax to court for all the lies and putting my family in harm  this is last opportunity before I proceed to court if you want txt proofs I have those also 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a typical corporate response.  The facts and the timeline in Carmax's email are not true and are misrepresenting of any and all correspondence we had with the them.  They are once again putting the consumer at fault and not taking responsibility for their actions.   Carmax may have policies as a company, but they have associates that do not follow these policies.  I expected this response from Carmax after serving 30 years in the corporate world.  I do not want any further contact from Carmax on the matter.  All the facts are on the phone conversations, that may or may not have been recorded by them, because we never received anything in writing, even though we requested this on several occasions.  
Regards,
[redacted]   [redacted]

Please find that within the 5 day option of returning the car I brought the car in and was given a rental (model: charger) in October prior to Dec. repairs and I was assured that everything was fixed (thermostat, tire pressure sensor, and sidings) so that I would not return the vehicle. This is the...

big issue... After the last repair in Dec. CARMAX Service department refused to return my call; Ernesto who was actually helping at first refused my calls and therefore I had my repairs done at the nearest Dealer.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
AFTER CAREFULLY REVIEWING THE DOCUMENT OF MR. [redacted] AND THE RECORDING OF THE PHONE CALLS BETWEEN MR.[redacted] AND CARMAX, THERE SEEN TO A MISUNDERSTANDING WITH CARMAX AS THEY HAVE REPLY THAT MR. [redacted] AGREED TO TAKE THE  FIVE HUNDRED DOLLAR CHECK AS OF  JULY THE 1ST  2015 MR. [redacted] DID IN FACT SPOKE WITH  [redacted] ON A RECORDED LINE AND DID ADVISE HIM THAT HE DIDN'T WANT THE CHECK AND THAT HE DIDN'T AGREED TO ANYTHING AS MR. EARL HORN DID IN FACT CALL MR. [redacted] ON 06/24/2015 AT 9AM THAT MORNING TO ADVISE HIM THAT HE WILL BE CALLING HIM BACK AT 1PM THAT AFTERNOON AND DID NOT RETURN THE CALL TO MR.[redacted] UNTIL 2PM, AS  THEY WAS ON A RECORDED LINE AS WELL, MR. EARL HORN  DID STATED TO MR. [redacted] THAT DIDN'T HAVE TO BRING THE CAR BACK IN TO THE JACKSONVILLE LOCATION. SO CARMAX HAS NOT BEEN UP FRONT ON ANYTHING THEY BEEN SAY AS THE CAR VALUE HAS BEEN OVER PRICE AND AS WELL THE ADVERTISEMENT OF THE ENGINE CARMAX IS TRYING TO PLACE MR.[redacted] AT RISK OF NOT BEING ABLE TO HAVE ANOTHER CAR REFINANCE AND WOULD REQUIRED ANOTHER CREDIT CHECK THAT WILL HURT MR.[redacted] CREDIT AND THEY HAVE DONE SO FAR..CARMAX HAS ALSO PAID TAXES ON THIS SAME CAR THAT ONLY VALUE AT 17,100 ON THE SAME DAY OF MR.[redacted] BUYING THE CAR AS MR.[redacted] HAS INFORM THEM OF THIS TOO WITH VIA TEXT MESSAGES TO THE SALES PERSON WHO HELP MR.[redacted]  TO BUY THE CAR... ENGINE AS WELL CAR PRICE 11000 IN PRICE CHANGE.. MR. REQUESTED THAT CARMAX PAY THE REASONABLE MOUNT OF 10,000 THE ENGINE IS 6000 AND THE CAR PRICE IS 5,000 THEIR WAS A 5,000 MARKUP ON THIS CAR...!  THANK YOU... ?

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue is I was NEVER shown the Vehicle History Report that Carmax claims to have shown me. It was NEVER shown to me, nor is it in my paperwork. The fact they are saying they did, is calling me a liar. Their story does not line up. If I had been shown this I would not have purchased the vehicle, and they knew this because we asked several times if it had been in an accident. Plus, I have requested this piece of paper / Vehicle Report emailed to me. I have been told by the sales supervisor and CarMax main office that I would be emailed this. Nope, nothing has happened, which seems fraudulent. I would like this email to me as proof. It should show the March 23, 2015 date to prove it was shown to me. At this point, I am going to file this with the state attorney general for both California and the main office in Virginia. After this I will see about legal proceedings. 
Regards,
[redacted]Ms. [redacted] claims that “the report was presented to Ms. [redacted] on March 23, 2015, during the sales process, and indicates an accident reported on AutoCheck for the Vehicle, listed as having taken place on March 1, 2009.” This would have been odd as that I did not purchase the vehicle or even have a “sales process” until March 26, 2015.

February 23, 2016
[redacted],
Operations Supervisor                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia...

23236
Re: [redacted]
Complaint ID: [redacted]
[redacted] (the “Vehicle”),
VIN: [redacted]
Dear Ms. [redacted]:                                  �...⇄
Thank you for forwarding the complaint dated February 16, 2016 regarding
the Vehicle purchased from the CarMax store located in Sanford, Florida (“CarMax”)
on or about January 30, 2016.
In his complaint, Mr. [redacted] describes concerns with the
Vehicle’s check engine light, passenger side sun visor, and engine coolant
light. Mr. [redacted] requests that the 30-day limited warranty for the Vehicle
be reinstated and the OnStar trial reset for the full 3 months.
CarMax is working to address the mechanical concerns on the Vehicle
as quickly as possible. According to CarMax’s records, CarMax experienced
difficulty in sourcing the parts necessary to complete the repair. The service
department has been in regular communication with Mr. [redacted] during this
time. CarMax previously offered an extension to the 5-day Money-Back Guarantee due
to the delays with the repair. CarMax’s records indicate that Mr. [redacted]
elected to keep the Vehicle and will be returning to the service department for
additional repairs as soon as the sun visor clip arrives. Per Mr. [redacted]’s
request, the 30-day limited warranty will be extended to reflect time the
Vehicle was at the service center.
If Mr. [redacted] elects to purchase a subscription to OnStar
services, CarMax will reimburse the cost of one month of service. To receive
this reimbursement, Mr. [redacted] will need to submit a receipt for the expense
to the CarMax service department.
CarMax appreciates the opportunity to respond to this complaint.
Please contact me at (800)519-1511, extension [redacted],
with any questions you may have.
Sincerely,
Kristina [redacted]
Analyst, Executive Response Team

May 12, 2015
 
[redacted]Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, VA 23236
 
Re: MR. [redacted]
Dear Mrs. [redacted],
Thank you for forwarding the complaint [redacted] received in
your office from Mr. [redacted] regarding the [redacted]...

[redacted], [redacted] (“Vehicle 1”) that was purchased on or about March 24, 2015 from
the CarMax store located in Franklin, Tennessee (“CarMax”).  The complaint also references the [redacted]
[redacted], [redacted] (“Vehicle 2”) that Mr. Warner exchanged Vehicle 1 for
on or about April 28, 2015, at the same CarMax location.  In this complaint, Mr. Warner is requesting to
exchange Vehicle 2 for a [redacted] with low mileage at the same sales
price and monthly payment.
As stated in the complaint, there were mechanical concerns
that needed to be addressed with both vehicles after purchase.  These repairs were all completed under the 30
day Warranty and Mr. [redacted] was provided with a loaner vehicle during the
repair process. 
In the interest of customer service CarMax accepted a return
of Vehicle 1 outside of the 5 day return policy.  CarMax is not aware of any outstanding mechanical
concerns with Vehicle 2.  However, the 30
day warranty is still in effect until May 28, 2015.  CarMax would be happy to extend an appraisal
for Vehicle 2 should Mr. [redacted] wish to sell.
CarMax is declining the settlement request as set forth in
the complaint.
CarMax appreciates the opportunity to respond to this
complaint. 
 
Please call me at [redacted], if you
have any questions.
 
Sincerely,
 
 
[redacted]
Analyst, Customer Relations

Thank you for forwarding the complaint dated March 31, 2018 regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about March 10, 2018. In this complaint, Mr. [redacted] states he was informed the Vehicle included a quick charge package prior to purchase, but found...

out after purchasing the Vehicle this was not the case. He requests that CarMax fully cover the cost of his quick charge upgrade. Mr. [redacted] visited CarMax on March 25, 2018, and stated that he had just discovered there was not a quick charger on the vehicle. At that time he had the opportunity to speak to a [redacted] location manager, who reviewed records from the walk around prior to purchase, and found that there was no noted inquiry about the charger. The following day, location management reviewed sales paperwork, the online listings, and the physical vehicle sticker. None indicated a quick charge option. After completing this research CarMax management called Mr. [redacted] to inform him of their findings, and explore ways to assist in the installation of this upgrade in an affordable way. Mr. [redacted] shared that the call was being recorded, and advised our management that he did not want to incur any out of pocket expenses and intended to pursue legal action. Due to the information provided to Mr. [redacted] at the point of sale clearly outlining the options on his vehicle, CarMax declines to pay for the requested upgrade to the Vehicle charger functionality. CarMax appreciates the opportunity to respond to this complaint, and considers this matter closed.   Sincerely, Michael O[redacted] Analyst, Customer Relations

Dear Sir/Madam:This is further to the above referenced consumer complaint. Thank
you for bringing [redacted] complaint to our attention and for the opportunity to respond.
[redacted] is questioning the amount of the late fees on her account and her
resulting account balance.[redacted] has a “simple...

interest” contract, and according to
[redacted] contact, she financed $25,813.88 for 60 months at an annual percentage
rate of 14.60% and a monthly payment amount of $612.41. The total dollar amount
of finance charges disclosed on [redacted] contract is $10,930.72. This dollar amount
represents the total amount of finance charges [redacted] would pay over the term
of the contract if she paid her monthly payment on its due date each month for
60 months. However, [redacted] poor account payment history has negatively
affected her account balance.Specifically, since origination 55 months ago, [redacted] has
paid past her due date 47 times. She has paid past her 15 day grace period 28
times. Per her contract dated November 10, 2011, paying past her 15 day grace
period has resulted in the charge of 28 late fees to her account. However, [redacted]
of these late fees was waived as a onetime courtesy. Another contributing
factor is a $15.00 NSF fee resulting from a returned payment. [redacted] payment
history and Contract are attached for her information and easy reference.This payment behavior can lead to late fees, additional finance
charges and a subsequent larger final payment. We have communicated the impact
of these behaviors in multiple ways:1. As it relates to the amount of the late fees, the Contract
[redacted] signed on November 10, 2011 contains the following language on pages 1
and 2,Page 1:Late Charges. If payment is not received in full within 15
days after it is due, you will pay a late charge that is the greater of $5 or
10% of the unpaid amount of the installment.Page 2:Late Charges. If payment is not received in full within 15
days after it is due, you will pay a late charge that is the greater of $5 or
10%, of the unpaid amount of the installment.In her complaint [redacted] is requesting that we credit her
account $1,150.00. Based on the information above, we cannot offer [redacted]
the relief that she seeks. However, if [redacted] is concerned about the amount
due at maturity, we recommend that [redacted] make her remaining payments on or
before the due date and to make additional payments over and above her regular
scheduled payment of $612.41 for the next four months until her maturity on November
25, 2016. Further, if she calls our Customer Service Team manager, Demetrius
T[redacted] at [redacted] at maturity, he can discuss extending the maturity date by two
months. It is important to note that interest will continue to accrue during
the extension period.We, again, thank you for bringing this matter to our attention
and affording us the opportunity to provide this explanation. If you have any further
questions or concerns, please feel free to contact me at [redacted] or by
email at [redacted].Sincerely,

March 17,
2017
[redacted] 
RE: [redacted], VIN: 5[redacted]
(“the Vehicle”) 
Thank
you for forwarding the complaint received in your office from [redacted]
regarding the Vehicle purchased from CarMax of Nashville, TN...

(“CarMax”) on or
around August 9, 2012.  In the complaint,
Mr. [redacted] expresses a concern with the 6 month or 6,000-mile warranty offered on
a part that was previously replaced by CarMax. 
As resolution to this complaint, Mr. [redacted] requests that CarMax provide the
documentation needed in order for him to receive the 12-month warranty offered
directly by the part’s manufacture ([redacted]).
On
or around June 30, 2016, CarMax replaced a front strut on the Vehicle. On or
around February 28, 2017, Mr. [redacted] called CarMax Customer Relations to inform
them that upon having the Vehicle’s oil changed, a third-party repair facility
found that the front strut had failed; but was covered under a 12-month
warranty by the part’s manufacturer ([redacted]). In an effort to resolve this
matter as seamlessly as possible, CarMax sourced a replacement strut at no cost
to Mr. [redacted].  Mr. [redacted] later picked up
the part from CarMax on March 7, 2017, advising that he would be bringing it to
the repair center of his choosing for installation.
CarMax
has not heard back from Mr. [redacted] since March 7, 2017 and considers this issue
fully resolved. If you have any additional questions or would like to discuss
this concern further, please contact me at [redacted] ext. [redacted].
Sincerely,
Jennifer
L[redacted]
Analyst,
CarMax Customer Relations

November 16, 2015
[redacted],
Operations Supervisor                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia...

23236
Re: Tchernavia [redacted]
Complaint ID: [redacted]
[redacted] (the “Vehicle”), VIN: [redacted]
Dear Ms. [redacted]:                                  �...⇄
Thank you for forwarding the complaint dated November 3, 2015 regarding
the Vehicle purchased from the CarMax store located in Pineville, North
Carolina (“CarMax”) on or about September 26, 2015.
In this complaint, Mrs. [redacted] cites issues with vehicle
alignment and tire wear, and requests that CarMax replace the tires at no cost
to her.  CarMax’s records indicate that
an alignment on Mrs. [redacted]’s Vehicle was completed on or about November
6, 2015 to resolve her alignment concern. 
Service records indicate the Vehicle’s tire tread measured above both CarMax
and North Carolina state safety standards. 
As a gesture of goodwill, CarMax offered Mrs. [redacted] the option to replace
the Vehicle’s tires at wholesale cost. 
CarMax’s records indicate that this offer was extended to Mrs.
[redacted] on or about November 13, 2015. 
Should she wish to pursue replacement of the tires, Mrs. [redacted] is
welcome to contact the service department at CarMax directly.
CarMax appreciates the opportunity to respond to this complaint.
Please contact me at [redacted] extension [redacted]
with any questions you may have.
Sincerely,
[redacted]
Analyst, Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed are incomplete and some in accurate.
Mechanical issues pre-existing with the [redacted] was noted by CarMax that the issues started in Dec 2014 related to Check Engine light.
The engine light was just reset, but continued to come on and leaked resulting in several out of pocket cost that only the actual [redacted] dealer was able to service.
CarMax did not service my [redacted] they referred me to Dealer to resolve after the initial 2014 complaint.
I have receipts for the following events:
11/13/15 Refer to Dealer for Leak issue which continued and I had to return again a week later.
11/23/15 Oil Leak and Transmission engine light issue on again and CarMax refer me to Dealer. Resulting in est. $568 out of pocket not covered by Ext. Warranty. Huge effort and huge cost.
12/2/15 Picked up [redacted] and the oil leak continued but Dealer could not identify and I had to continue to put oil.
My Oil changes where done at another location and I will attempt to retrieve receipts.
Every time I attempt to make an appointment with CarMax their standard line is we have "available in 2 weeks" but I would not wait because I am aware of the critical issues and prior cost associated with this car so I would take the [redacted] elsewhere to get service.
When I finally came in May 2015 to CarMax and got an estimate to trade in the value was $4000 and I called about the [redacted] check engine light and noise, so they scheduled me an appointment. But within that waiting time the chain broke and I towed to their location after sitting parked for 2 months. I was in Wisconsin and can provide flight tickets to show I was out of state and the car was parked.
CarMax offered for $99 to send to [redacted] for an estimate to fix, which was strange because all previous times CarMax service would refer me to "[redacted]" Dealer for resolution at no cost. Then I was asked to pay for tow from [redacted] back to CarMax. Why would I have to pay for a tow back to CarMax when it is not my fault that the CarMax service Dept doesn't have time or ability to perform and diagnostic.
Now my [redacted] to fix was estimated at $4500, but the CarMax value prior to this issue was $4000 and when I asked to come in to get another vehicle the sales department indicated they will give me $500 towards another vehicle. This results in a huge negative equity for a pre-existing mechanical issue from the date of purchase.
To resolve, please consider:
The extended warranty cost $2000
[redacted] Value prior to damage $4000
I should not be responsible for at least $6000 of my loan balance due to the Pre-existing Mechanical issues related to this car.
My co-worker [redacted] also purchased a [redacted] and truck from CarMax recently and had issues with this Dealer also.
They may have been resolved but it's worth mentioning their Customer & Service dept. needs work. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called and emailed Carmax and provided them the information they have requested numerous times. To this date they have failed to respond. I have provided proof that there salesperson Z texted me approval from the bank and have a witness [redacted] that was also in the office. Hello, Please forward this to [redacted] at [redacted] ext. [redacted] Director of Finance again. I have been trying to reach [redacted] and my sales person Z for the last four days. I am currently under doctors care and it is hard for me to get to the phone. The toll free number you listed in my application is incorrect.As I explained when I purchased the car on Sunday that we are subcontractors under [redacted] security. So they would not have our employees information. I tried to give you the correct number and you said what you had was okay.I do have witnesses in regards to this matter. Please put the correct information in for employment verification.Phone: [redacted]Fax: [redacted]Also, you may contact him via email at [redacted] for verification. We are contracted under [redacted] security.I am requesting they find financing as guaranteed as texted to me or Arbitration on this matter asap.[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not been satisfied with [redacted] response throughout my entire dealings with this issue and would like to have someone else review this complaint and respond accordingly.  I have reached out to him on a number of occassions with no replies from him causing this to be a drawn out process.  I feel that CarMax deceived me in to telling me that I owe for something that we less.  They deceived me in stating that I would be receiving a refund due to an overpayment on the part of CarMax.  I have been deceived by the entire practice from this company and this is NOT how a company is able to do business.As [redacted] has failed to respond to my numerous e-mails, I would like to have a response from a member of the management team, and not an Analyst who responded to my [redacted] post.  I have included my string of e-mails that have involved Curt.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.From what I understand it seems that [redacted] found nothing wrong with my car.  I still cannot understand how a [redacted] certified car would have an issue just 2 months after being purchased. What surprises me that you say there is nothing mechanically wrong with it. If you believe that clunking sound in the right wheel is normal then I suggest [redacted] lets me trade in the car for the same make/year/model that doesn't have that sound.  Also, would you be able to provide me with Steps that were taken to identify the source of the sound?
Regards,
[redacted]