Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***'s complaint to our attention and we appreciate the opportunity to respond Upon receiving notification of Mr***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On 9/26/and 9/27/2017, calls were made in an attempt to communicate with Mr*** Messages were left for Mr [redacted] to call us back.• On 9/27/2017, the consumer called our office and discussed the account with one of our representatives After a very thorough discussion, an arrangement was agreed upon.• On 10/27/2017, after the consumer's payment failed, a message was left for the consumer to call us back.• Numerous attempts were made to contact the consumer in an attempt to help him with this account Mr [redacted] had already made the first payment and we were trying to figure out what had happened.• On 11/3/2017, the consumer left a voice mail for us to call him back.• On 11/7/2017, the consumer contacted us to tell us that his bank account had been hacked and he was waiting for new card information and for the bank to refund the money that had been taken out of the account without consentThe consumer requested an email be sent to outline what he was paying onThis was done In regards to the consumer's claim that we refused to stop calling his POE, no where on any of the calls is there a request for us to stop calling his POE Incidentally, the final inbound call is from Mr***'s POE Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted The tone of one of our collectors has been addressed as it is not the way that we expect our collectors to act At no time did any of our collectors hang up on any of these calls, nor did Mr [redacted] get “yelled” at by any of our associates.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr [redacted] for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Mr [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Mr [redacted] ’s description of what transpired Upon Mr [redacted] contacting BCS, Mr [redacted] did verify the debt that has been placed for collectionMr [redacted] did agree to set up a payment plan with our office and did make all payments accordingly and on timeUpon Mr [redacted] ’s account being closed as paid in full, we do send out correspondence showing the account has been paid off upon days of the final payment postingWe do understand that there’s a possibility that there could have been a wrong address on file, or the letter could have been overlooked upon deliveranceIn any circumstance, BCS has no problem in issuing Mr [redacted] a paid in full letter, but we have not heard from him regarding this issue to try and get this resolves as quickly as possibleWe can fax, email, or re-send Mr [redacted] a paid in full letter via regular mail BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss [redacted] complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] Even though I have not been contacted since this incident The had left several messages for days prior including the day of the event They did not leave me a message asking for a return call at the time of this particular event I had answered the call directly I did receive an email with the VOD but have not received a paper copy via mail as requested It was only after hanging up on the rep (after an argument for the VOD), did I get a call back from the manager stating the VOD would be sent At which time, the manager, pushed me into giving my email so a copy could be sent electronically as well I felt I had to do this so the calls would stop If, they had gained all my information accurately from another source they should of had that as well To this day, I have still not received the VOD via mail I assume this was because they had closed my account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr [redacted] complaint to our attention and we appreciate the opportunity to respondUponreceiving notification of Mr [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Mr [redacted] description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative.Upon receiving Mr [redacted] complaint, we closed his account and returned same to our clientMr [redacted] will notbe contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact meif you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsUpon Miss [redacted] contacting our office, BCS had verified the consumer and alleged debt in question under all state and federal guidelinesPer the information that BCS had received from our client, Miss [redacted] had a debt that was owed and the current charge off that was placed with our office was in the amount of $5,After a brief discussion with Miss [redacted] and her not being able to pay the balance, BCS had offered Miss [redacted] a settlement in the amount of $4,over the course of twelve months, as well as additional hardship programs if neededMiss [redacted] did state that it was something she would like to look into and would also like something in writing showing the plan being authorized, and would call back later to discuss the arrangementBCS did send Miss [redacted] a letter showing exactly what was authorized per the conversation that was had, but never heard back from her regarding her optionsBCS did a follow up call the following day to discuss the arrangement, but was not able to make contact with herAfter a 2nd attempt to try and discuss the arrangement with Miss [redacted] the following day, she stated that she received information from her attorney to ignore us, and to stop all further communicationBCS did NOT contact Miss [redacted] regarding this matter againBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representativeUpon receiving Miss [redacted] complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I do not receive any further calls regarding this matter in which they stated they have closed the account and will not call is satisfactory to me at this time If I am contacted again regarding any issue they have come up with, I will have no choice but to report them to the authorities and pursue legal action.Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss***s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss***s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with certain statements of Miss***s description of what transpired Upon first reading the complaint from MissHill, she stated that she was contacted and voicemail messages were left as far back as March 10th of She also states that upon her returning these phone calls she had spoken to a representative that had threatened possible charges being filed and even arrest if the matter wasn’t resolved or payment wasn’t receivedShe then proceeded to give financial information, and set up a payment which she further had rejected by her bank because she didn’t receive proper notificationThe payment showed under her account as [redacted] l based out of FloridaDuring our internal investigation of these allegations, BCS concluded that we did not make a single phone call to Miss [redacted] in the month of MarchWe also had no such discussions with Miss [redacted] and never discussed any type of payment plan nor took any financial information to process a transactionBCS has never conducted business with a financial group or processor known as [redacted] financial, and we are not based out of FloridaThe fact is that we did not receive this alleged debt in question from our client until April 19th of BCS trains our staff to honor consumers’ rights and privacy as well as our clients’ rights and privacyWe also train our staff to maintain a courteous and civil dialogue with those we contact Unfortunately, during further investigation into this matter, we also have concluded that our representative that tried to contact Miss [redacted] on April 22nd did not follow the aforesaid practicesI am appalled with my findings and have to say the allegations of Miss***s complaint are valid regarding a message leftTherefore, BCS has suspended the employee responsible for these actionsUpon return of the employee, he will go through further extensive training on proper collection practices and proceduresThe aforesaid individual was a fairly new employee to BCS whom was previously employed at a different agencyUnbeknownst to BCS, the individual most likely conducted themselves inappropriately at their previous employer and we believe this may have attributed to the employee’s actionsRegardless, this is not acceptable behavior at BCS and same will not be tolerated BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced with BCSI can assure you BCS does not condone such behavior and maintains direct business-like and legally compliant practices and procedures Upon receiving Miss***s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss ***’s description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements Upon Miss [redacted] contacting our office, we validated the debt in question under all state and federal guidelines BCS proceeded to authorize Miss [redacted] a settlement on her account over a monthly period which was below the current charge off from the original clientBCS also sent Miss [redacted] a confirmation email showing the arrangement she had set up so she would have something in writing for her recordsMiss [redacted] then proceeded to decline her first transaction in which we had try to inform her, but she stated that she was no longer was willing to pay on the account at this time, per advice given from her attorney BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Mr [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Mr [redacted] description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative Upon receiving Mr [redacted] complaint, we closed his account and returned same to our clientMr [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Mr [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matter BCS has concluded that we respectfully disagree with Mr [redacted] ’s description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements When trying to locate Miss [redacted] at her place of employment that was listed on her file, a message was left with a co-worker to have her contact our officeAs we stated previously, no information was disclosed and all correspondence was in accordance with state and federal requirementsUpon Mr [redacted] contacting our office he wouldn’t disclose any information regarding his wifes file so we could not pull it up to notify them of the debtI must also state that calls were made for only two days regarding her file and after we received Mr [redacted] ’s complaint, we ceased all communication and no further calls were made BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative Upon receiving Mr [redacted] ’s complaint, we closed his wife’s account and returned same to our clientMr/Miss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max Werth General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matter BCS has concluded that we respectfully disagree with Miss [redacted] ’s description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements Upon Miss [redacted] contacting the office, the debt in question was verified under all state and federal guidelinesUpon Miss [redacted] verifying the debt, we had authorized a settlement that would best fit Miss [redacted] ’s finances as well as our client’s guidelinesA settlement was authorized much lower than the actual charge off amount from the original lenderWe then proceeded to send Miss [redacted] an outline of her payment schedule in writing via emailUnfortunately per the complaint we had received, we could not resolve this matter or proceed to have her debt paid off BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss [redacted] ’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms [redacted] s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Ms [redacted] 's complaint, BCS conducted an internal investigationThe findings are as follows:• On August 3, a call was made to a number provided on the consumer's account A message was left for her to call us back.• On August 3, 2017, the consumer called in and spoke to an associate The particulars of the account were discussed and a verbal arrangement was reached The consumer stated that she would call back to finalize the arrangement.• On August 8,2017, a call was made in an attempt to contact the consumer as she had not called us back A message was left for her to call back.The associate that the consumer spoke with had, at the time of this call, only been with BCS for a couple of days She needed to be reminded of the verbiage that is allowed and not allowed in our agency She will be monitored and coached by her manager as her probation continues.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respond Upon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On May 17, 2017, May 18, and May 19, 2017, calls were made in an attempt to contact the consumerThese calls were made to numbers(2) provided to us on the account Messages were left for the consumer to call us back.• On May 22, 2017, the consumer called and spoke to one of our associates The account was discussed and an arrangement was set up.• On May 30, and June 1, 2017, calls were made to the numbers provided in an attempt to find out why the arrangement that the consumer had failed Messages were left on VM and with the consumer's daughter to call us back.• On June 1, 2017, the consumer called our office very obviously upset She spoke to the same associate that she had set up the arrangement with on May 22, Let it be known that at no time was the consumer advised that she would go to “jail” While we do not fully agree with what Ms [redacted] alleges, we do agree that our associate could have said things in a more professional manner The associate has been remanded to additional training and will be subject to additional monitoring and coaching by her manager Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On January 9, and January 10, 2017, calls were made to the consumer on the numbers provided with the account and messages were left for the consumer to call back• On January 13, 2017, the consumer entered into an arrangement with BCS• On February 28, 2017, the arrangement was canceled due to this complaint Let it be known that the associate in question was very new to BCS at the time this incident took place He came from another company and had just finished training with us His demeanor and practices were ones that were tolerated at his last company, but not with ours He has since been released from employment with BCS as he did not not and would not follow our policies and proceduresUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representativeContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is semi-satisfactory to meI do want to know if they sent that to the creditor as well however I cannot get ahold of them by phone or email Regards, [redacted] ***
This company continues to call and harass me regarding a debt they say I owe to another companyI am threatened with legal action continuallyI have no received notice of this debt in the mailThey will not provide me anything other than emailThis is not how a legitimate debt is collectedThe must provide to my home address proof--validation of the debtWhich they have not.I wish for this company to cease calling me during work hoursThreatening me if I do not set up an payment arrangementThey have threatened me and should cease to call any of my relatives as wellThis is not valid and they are using scare tactics
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***'s complaint to our attention and we appreciate the opportunity to respond Upon receiving notification of Mr***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On 9/26/and 9/27/2017, calls were made in an attempt to communicate with Mr*** Messages were left for Mr [redacted] to call us back.• On 9/27/2017, the consumer called our office and discussed the account with one of our representatives After a very thorough discussion, an arrangement was agreed upon.• On 10/27/2017, after the consumer's payment failed, a message was left for the consumer to call us back.• Numerous attempts were made to contact the consumer in an attempt to help him with this account Mr [redacted] had already made the first payment and we were trying to figure out what had happened.• On 11/3/2017, the consumer left a voice mail for us to call him back.• On 11/7/2017, the consumer contacted us to tell us that his bank account had been hacked and he was waiting for new card information and for the bank to refund the money that had been taken out of the account without consentThe consumer requested an email be sent to outline what he was paying onThis was done In regards to the consumer's claim that we refused to stop calling his POE, no where on any of the calls is there a request for us to stop calling his POE Incidentally, the final inbound call is from Mr***'s POE Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted The tone of one of our collectors has been addressed as it is not the way that we expect our collectors to act At no time did any of our collectors hang up on any of these calls, nor did Mr [redacted] get “yelled” at by any of our associates.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr [redacted] for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Mr [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Mr [redacted] ’s description of what transpired Upon Mr [redacted] contacting BCS, Mr [redacted] did verify the debt that has been placed for collectionMr [redacted] did agree to set up a payment plan with our office and did make all payments accordingly and on timeUpon Mr [redacted] ’s account being closed as paid in full, we do send out correspondence showing the account has been paid off upon days of the final payment postingWe do understand that there’s a possibility that there could have been a wrong address on file, or the letter could have been overlooked upon deliveranceIn any circumstance, BCS has no problem in issuing Mr [redacted] a paid in full letter, but we have not heard from him regarding this issue to try and get this resolves as quickly as possibleWe can fax, email, or re-send Mr [redacted] a paid in full letter via regular mail BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss [redacted] complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] Even though I have not been contacted since this incident The had left several messages for days prior including the day of the event They did not leave me a message asking for a return call at the time of this particular event I had answered the call directly I did receive an email with the VOD but have not received a paper copy via mail as requested It was only after hanging up on the rep (after an argument for the VOD), did I get a call back from the manager stating the VOD would be sent At which time, the manager, pushed me into giving my email so a copy could be sent electronically as well I felt I had to do this so the calls would stop If, they had gained all my information accurately from another source they should of had that as well To this day, I have still not received the VOD via mail I assume this was because they had closed my account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr [redacted] complaint to our attention and we appreciate the opportunity to respondUponreceiving notification of Mr [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Mr [redacted] description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative.Upon receiving Mr [redacted] complaint, we closed his account and returned same to our clientMr [redacted] will notbe contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact meif you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsUpon Miss [redacted] contacting our office, BCS had verified the consumer and alleged debt in question under all state and federal guidelinesPer the information that BCS had received from our client, Miss [redacted] had a debt that was owed and the current charge off that was placed with our office was in the amount of $5,After a brief discussion with Miss [redacted] and her not being able to pay the balance, BCS had offered Miss [redacted] a settlement in the amount of $4,over the course of twelve months, as well as additional hardship programs if neededMiss [redacted] did state that it was something she would like to look into and would also like something in writing showing the plan being authorized, and would call back later to discuss the arrangementBCS did send Miss [redacted] a letter showing exactly what was authorized per the conversation that was had, but never heard back from her regarding her optionsBCS did a follow up call the following day to discuss the arrangement, but was not able to make contact with herAfter a 2nd attempt to try and discuss the arrangement with Miss [redacted] the following day, she stated that she received information from her attorney to ignore us, and to stop all further communicationBCS did NOT contact Miss [redacted] regarding this matter againBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representativeUpon receiving Miss [redacted] complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as I do not receive any further calls regarding this matter in which they stated they have closed the account and will not call is satisfactory to me at this time If I am contacted again regarding any issue they have come up with, I will have no choice but to report them to the authorities and pursue legal action.Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss***s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss***s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with certain statements of Miss***s description of what transpired Upon first reading the complaint from MissHill, she stated that she was contacted and voicemail messages were left as far back as March 10th of She also states that upon her returning these phone calls she had spoken to a representative that had threatened possible charges being filed and even arrest if the matter wasn’t resolved or payment wasn’t receivedShe then proceeded to give financial information, and set up a payment which she further had rejected by her bank because she didn’t receive proper notificationThe payment showed under her account as [redacted] l based out of FloridaDuring our internal investigation of these allegations, BCS concluded that we did not make a single phone call to Miss [redacted] in the month of MarchWe also had no such discussions with Miss [redacted] and never discussed any type of payment plan nor took any financial information to process a transactionBCS has never conducted business with a financial group or processor known as [redacted] financial, and we are not based out of FloridaThe fact is that we did not receive this alleged debt in question from our client until April 19th of BCS trains our staff to honor consumers’ rights and privacy as well as our clients’ rights and privacyWe also train our staff to maintain a courteous and civil dialogue with those we contact Unfortunately, during further investigation into this matter, we also have concluded that our representative that tried to contact Miss [redacted] on April 22nd did not follow the aforesaid practicesI am appalled with my findings and have to say the allegations of Miss***s complaint are valid regarding a message leftTherefore, BCS has suspended the employee responsible for these actionsUpon return of the employee, he will go through further extensive training on proper collection practices and proceduresThe aforesaid individual was a fairly new employee to BCS whom was previously employed at a different agencyUnbeknownst to BCS, the individual most likely conducted themselves inappropriately at their previous employer and we believe this may have attributed to the employee’s actionsRegardless, this is not acceptable behavior at BCS and same will not be tolerated BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced with BCSI can assure you BCS does not condone such behavior and maintains direct business-like and legally compliant practices and procedures Upon receiving Miss***s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss ***’s description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements Upon Miss [redacted] contacting our office, we validated the debt in question under all state and federal guidelines BCS proceeded to authorize Miss [redacted] a settlement on her account over a monthly period which was below the current charge off from the original clientBCS also sent Miss [redacted] a confirmation email showing the arrangement she had set up so she would have something in writing for her recordsMiss [redacted] then proceeded to decline her first transaction in which we had try to inform her, but she stated that she was no longer was willing to pay on the account at this time, per advice given from her attorney BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Mr [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Mr [redacted] description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative Upon receiving Mr [redacted] complaint, we closed his account and returned same to our clientMr [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Mr [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Mr [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matter BCS has concluded that we respectfully disagree with Mr [redacted] ’s description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements When trying to locate Miss [redacted] at her place of employment that was listed on her file, a message was left with a co-worker to have her contact our officeAs we stated previously, no information was disclosed and all correspondence was in accordance with state and federal requirementsUpon Mr [redacted] contacting our office he wouldn’t disclose any information regarding his wifes file so we could not pull it up to notify them of the debtI must also state that calls were made for only two days regarding her file and after we received Mr [redacted] ’s complaint, we ceased all communication and no further calls were made BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Mr [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative Upon receiving Mr [redacted] ’s complaint, we closed his wife’s account and returned same to our clientMr/Miss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max Werth General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matter BCS has concluded that we respectfully disagree with Miss [redacted] ’s description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements Upon Miss [redacted] contacting the office, the debt in question was verified under all state and federal guidelinesUpon Miss [redacted] verifying the debt, we had authorized a settlement that would best fit Miss [redacted] ’s finances as well as our client’s guidelinesA settlement was authorized much lower than the actual charge off amount from the original lenderWe then proceeded to send Miss [redacted] an outline of her payment schedule in writing via emailUnfortunately per the complaint we had received, we could not resolve this matter or proceed to have her debt paid off BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss [redacted] ’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms [redacted] s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Ms [redacted] 's complaint, BCS conducted an internal investigationThe findings are as follows:• On August 3, a call was made to a number provided on the consumer's account A message was left for her to call us back.• On August 3, 2017, the consumer called in and spoke to an associate The particulars of the account were discussed and a verbal arrangement was reached The consumer stated that she would call back to finalize the arrangement.• On August 8,2017, a call was made in an attempt to contact the consumer as she had not called us back A message was left for her to call back.The associate that the consumer spoke with had, at the time of this call, only been with BCS for a couple of days She needed to be reminded of the verbiage that is allowed and not allowed in our agency She will be monitored and coached by her manager as her probation continues.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respond Upon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On May 17, 2017, May 18, and May 19, 2017, calls were made in an attempt to contact the consumerThese calls were made to numbers(2) provided to us on the account Messages were left for the consumer to call us back.• On May 22, 2017, the consumer called and spoke to one of our associates The account was discussed and an arrangement was set up.• On May 30, and June 1, 2017, calls were made to the numbers provided in an attempt to find out why the arrangement that the consumer had failed Messages were left on VM and with the consumer's daughter to call us back.• On June 1, 2017, the consumer called our office very obviously upset She spoke to the same associate that she had set up the arrangement with on May 22, Let it be known that at no time was the consumer advised that she would go to “jail” While we do not fully agree with what Ms [redacted] alleges, we do agree that our associate could have said things in a more professional manner The associate has been remanded to additional training and will be subject to additional monitoring and coaching by her manager Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On January 9, and January 10, 2017, calls were made to the consumer on the numbers provided with the account and messages were left for the consumer to call back• On January 13, 2017, the consumer entered into an arrangement with BCS• On February 28, 2017, the arrangement was canceled due to this complaint Let it be known that the associate in question was very new to BCS at the time this incident took place He came from another company and had just finished training with us His demeanor and practices were ones that were tolerated at his last company, but not with ours He has since been released from employment with BCS as he did not not and would not follow our policies and proceduresUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representativeContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is semi-satisfactory to meI do want to know if they sent that to the creditor as well however I cannot get ahold of them by phone or email Regards, [redacted] ***
This company continues to call and harass me regarding a debt they say I owe to another companyI am threatened with legal action continuallyI have no received notice of this debt in the mailThey will not provide me anything other than emailThis is not how a legitimate debt is collectedThe must provide to my home address proof--validation of the debtWhich they have not.I wish for this company to cease calling me during work hoursThreatening me if I do not set up an payment arrangementThey have threatened me and should cease to call any of my relatives as wellThis is not valid and they are using scare tactics