Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respond Upon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On February and February 16, 2018, messages were left for the consumer to call us back.• On February 15, 2018, the consumer called in and spoke to one of our associates The account in our office was discussed and options were given The consumer stated that she wanted to talk to her spouse and call us back.• On February 16, 2018, the consumer called in and spoke to one of our associates She stated that the email that was to be sent the day prior was not received The email was resent The consumer stated that she still wanted to speak to her spouse and would call back.• On February 16, 2018, the consumer called back and stated that she had still not received the email The email was sent again.At no time during any of the calls was there any reference to “legal” action of any sort While we do not agree with everything that Ms [redacted] is stating, we do acknowledge that our associates tone is less than we expect from her This has been addressed with the associate according to our policies and procedures BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Miss [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] ’s description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.Upon Miss [redacted] contacting our office, BCS had validated the debt in question under all state and federal guidelinesThe balance due at the time of charge off from our client and the balance given to Miss [redacted] was in the amount of $1,658.13, which includes any interest or fees which had accrued from the original lender per the terms of her contract upon defaultWe had authorized a payment plan for Miss [redacted] which included a monthly plan on a lower settlementMiss [redacted] declined her second payment to our office a month after her agreement with BCSBCS concluded after not being able to reach her that she no longer wanted to fulfill the arrangementMiss [redacted] payments were taken off file.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative.Upon receiving Miss [redacted] ’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements Upon Miss [redacted] contacting our office, BCS verified the debt in question under all state and federal guidelinesUpon verifying the debt with Miss [redacted] , she stated on the initial phone call she would set up an account to pay this debt off and contact us the next day with payment informationWe had authorized a settlement lower than the actual charge off amount from the original lenderUpon Miss [redacted] contacting us the following day she requested a letter in writing per legal advice she had receivedBCS proceeded to then send her an email showing the arrangement we had authorized We did not hear back from Miss [redacted] We tried to reach out to Miss [redacted] the following days but were unable to make contactIt’s unfortunate we could not come to a resolution that satisfied Miss [redacted] and our client to have her debt resolved BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss [redacted] complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted] ’s complaint to our attention and we appreciate the opportunity to... respond. Upon receiving notification of Miss. [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted] ’s description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. Upon Miss. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. Miss. [redacted] questioned the validity of the debt and therefore proceeded to question the validity of our company. Our office explained that we received a valid debt from our client and we are trying to collect on the debt owed in the amount of $782.30. Any documentation that we would have delivered to Miss. [redacted] would have been under all normal guidelines by law. She proceeded to continue about the placement of the debt with our office, and we sent her the original dunning notice immediately via email and also gave her the direct line to our client so she could validate the debt and placement herself. She said she would contact the client and would get back to us regarding the account. Miss. [redacted] never contacted BCS again regarding the debt. Please keep in mind we only called Miss. [redacted] for one day and upon receiving the complaint Miss. [redacted] did not receive another call. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted] ’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On September 14, and September 15, 2017, calls were made to the consumer using the numbers provided in hopes of making contact with the consumer. Messages were left for the consumer to call us back• On September 15,2017, the consumer called in and spoke to one of our representatives. She explained that this was done by her ex-husband and explained that she had reported this as fraud to the police department. We have spoken to the collector about this incident and explained that what needed to be done was to have the consumer send a copy of the police report to us so that we can stop the collection efforts by our company or any otherUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced due to our attempts at communicationContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of MR ***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On 3/and 3/6/2018, Calls were made in an attempt to contact the consumer. Messages were left for the consumer to call back.• On 3/6/2018, the consumer was called and he told our representative that he could not talk. Our representative got permission from the consumer to call him back and leave a message on his cell phone. The numbers that were called were numbers that were provided to us on the account. Permission was given by the consumer for the second call on his cell phone. Our associate identified our company to the consumer and told the consumer that he would call back and leave a message on the consumer's phone as to what this was about. In addition, there was never any mention of “legal documents” being sent anywhere.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Mr*** for any inconveniences and or confusion that she may have experienced during his discussions with any BCS representative. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
I will accept this, only because they are deleting my fileBut wrong, I would not put members of my family I do not associate with, or ones I don't even know if I am related too on an accountI believe they were just calling people in MN with the same last name as myselfIf an application recalls references, they are people I am affiliated withThere has been handfuls of calls received on my phone, not just thatThere has also been numerous calls to other people, to the point where they tracked me down to take care of it
Glad this is over and my name is clear from that business, if that's what you want to call them
Thanks!
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***' complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Mr***' complaint, BCS conducted an internal investigationThe findings are as follows:• On 2/6/2018, a call was made to the consumer in an attempt to contact him. A message was left for the consumer to call us back.• On 2/6/2018, the consumer contacted our office and spoke to one of our associates. Mr***' account was discussed and as requested by the consumer, an email was sent to him.• On 2/7/2018, the consumer called in and said to remove his work phone number. He also asked for our fax number as he wanted to send a dispute letter. This number was provided.• On 2/8/2018, the consumer called in again. The collector advised him that we had never received the fax. The consumer said he would send it again.The associate in question had only been with our office for two weeks at the time of this occurrence. She had been through our training program and was permitted to enter the collection floor. While it is no excuse, the associate had come to us from a very dark collection agency and seems to have brought some of her old habits with her. The associate was brought in to listen to the calls and retrained in the areas in question. She has been disciplined in accordance with our CMS and policies and procedures. Since receiving this complaint there have been nor will there be any attempts at communication with the consumer.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr*** for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal guidelinesFurthermore, any discussions for documentation being provided regarding the alleged debt in question would also be in accordance with all state and federal guidelinesUpon Miss*** contacting our office, BCS had verified the consumer and alleged debt in question under all state and federal guidelinesPer the initial conversation with Miss***, we did authorized her a settlement in an installment payment plan that would have fit her budget, but she never secured the arrangement on file when she stated she would call back with financial informationUpon follow up the next day, we further negotiated with Miss*** a much bigger settlement to close out the account with a possible payment with her taxesOnce again, we didn’t solidify the arrangement on file with valid bank information to lock in her settlementThe following call we received from Miss*** the same day was that she did not want to settle the account and to cease and desist all further communicationMiss*** was not contacted again by BCSBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss*** for any inconveniences he may have experienced during her discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss*** will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter. Sincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms*** complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms*** complaint, BCS conducted an internal investigationThe findings are as follows: • On July 24, 2017, calls were made in an attempt to contact the consumer. • On July 24, 2017, the consumer was contacted and the reason for contact was explained. The consumer disconnected the call after a short discussion• On July 25, 2017, the consumer was contacted for the final time in an attempt to help her with resolving the file in our officeThe associate was brought in to listen to the calls with his manager and the issues were discussed. Let it be known that the employee has only recently started his employment with us and is yet not up to speed with all of our policies and procedures. He has been instructed, as all of our associates have been, to give out our company's information if requested. Our managers will monitor and coach him accordinglyUpon receiving this complaint, as per the request of the consumer, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. Any and all further attempts to communicate with the consumer will be done by USPSBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representativeContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss*** complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss*** complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with MissArnold’s description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements
Upon Miss*** contacting our office, we validated the debt in question under all state and federal guidelinesWe
proceeded to give Miss*** her balance and gave her a monthly payment plan that would better suit her financial
situationBefore she gave us financial information she requested an email be sent, so BCS complied and sent her an
email immediately representing exactly what we had discussedUpon Miss*** receiving our email, she decided
she didn’t want to move forward with the arrangementNowhere in this conversation did a representative threaten or state
that she would be receiving a summonsAny documentation or delivery from this office would be regarding initial contact
with the consumer and informing them of the file being placed with our office for further collection proceedingsIn regards
to when her husband called back, we can bring up a file in our office through caller ID, or the name of the debtorIt’s too
bad we couldn’t further assist Miss*** in getting this account resolved
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any
BCS representative
Upon receiving Miss*** complaint, we closed her account and returned same to our clientMiss*** will
not be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max W***
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respond
Upon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On January 10, 2018, the consumer was contacted. Ms*** spoke with two of our associates in regards to her account. The account was explained to the consumer as well as the process that would need to take place in order to rectify said account. The consumer agreed to a payment plan and a letter reflecting this agreement was sent to her.• On January 11, 2018, the consumer called in and stated that she had been in contact with the originator of the account. She stated that we were not supposed to be collecting on the account that was placed in our office. She stated that she would be contacting our client to verify our right to be collecting on this account. A second letter was sent to the consumer.• On January 15, 2018, The consumer called in and asked to speak to “Tom”. We do not have an employee by that name. The consumer requested that we cancel the payment arrangement that we had with her and that we remove her personal information. These requests were taken care of before the call was terminated.At no time during any of the communications with the consumer was she ever threatened with wage garnishment or court action by our company. While we do not agree with the allegations brought forward by the consumer, we do believe that some of the verbiage used by our associates was not the best for the situation. We have addressed this issue with the associates as well as the rest of our floor to insure that this does not happen again. There has been no communication with the consumer since receiving this complaint.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms*** for any inconveniences or misunderstandings that may have occurred during her communications with our company.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On May 25, 2017, May 26, and May 30, 2017, attempts were made to communicate with the consumer at the 2(two) numbers provided to us on the account in questionMessages were left for the consumer to call us back• On May 26, 2017, a call was received at our office from one of the numbers that we made a call toThe person(female) that called in said that she was not the consumerTherefore, we did not disclose any information other than the name of our company as this was a question that she askedA number was given for her to forward to the consumerLet it be known that at no time on any communication was there any mention of “legal” documentsUpon receiving this complaint, all contact numbers were made inactive on the account and no further communications have been nor will will be attempted by our officeBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experiencedContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On Sept12, calls were made to numbers provided to us on the account in an attempt to reach the consumer. Messages were left for the consumer to call us back.• On Sept12, 2017, the consumer called and spoke to one of our associates. The particulars of the account were explained and various options were offered to the consumer. Consumer stated that she wanted an email outlining everything.Calls were made to numbers provided to us on the account. They were done with the intention of getting location information.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsBCS had made efforts to contact Miss*** for only three days and upon the third day of making contact with Miss*** she inquired to cease and desist all further calls to her place of employment, and therefore BCS did not contact Miss*** againBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss*** for any inconveniences he may have experienced during his discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss*** will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss*** complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss*** complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with Miss*** description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirementsBCS had made efforts to contact Miss*** for only two days
and upon the second day of making contact with Miss*** she inquired that she had notified the authorities because
we were attempting to collect on an unpaid debtMiss*** was never contacted again by our company based on her
statement
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any BCS
representative
Upon receiving Miss*** complaint, we closed her account and returned same to our clientMiss*** will not
be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max ***
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Mr***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Mr***’s complaint, BCS conducted an internal investigation with regard to this matterAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr*** to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsAlso, Mr*** was contacted at his cell phone and place of employment primarily to get a statement regarding his debtBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Mr*** for any inconveniences he may have experienced during his discussions with any BCS representativeUpon receiving Mr***’s complaint, we closed his account and returned same to our clientMr*** will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On April 28, 2017, calls were made to the 2(two) contact numbers provided to us on the account. Messages were left for the consumer to call us backAs we only acquired this account 2(two) days prior, these were the only calls that were ever made to the numbers provided to usUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced due to our attempts at commuicationContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing *** complaint to our attention and we appreciate the opportunity
to respond
Upon receiving notification of *** complaint, BCS conducted an internal investigation with regard to this
matterBCS has concluded that we respectfully disagree with *** description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for *** to contact usNo information was disclosed to any party other than a message left and all
messages were in accordance with state and federal requirements
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to *** for any inconveniences she may have experienced during her discussions with
any BCS representative
Upon receiving *** complaint, we closed her account and returned same to our client***
*** will not be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respond Upon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On February and February 16, 2018, messages were left for the consumer to call us back.• On February 15, 2018, the consumer called in and spoke to one of our associates The account in our office was discussed and options were given The consumer stated that she wanted to talk to her spouse and call us back.• On February 16, 2018, the consumer called in and spoke to one of our associates She stated that the email that was to be sent the day prior was not received The email was resent The consumer stated that she still wanted to speak to her spouse and would call back.• On February 16, 2018, the consumer called back and stated that she had still not received the email The email was sent again.At no time during any of the calls was there any reference to “legal” action of any sort While we do not agree with everything that Ms [redacted] is stating, we do acknowledge that our associates tone is less than we expect from her This has been addressed with the associate according to our policies and procedures BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Miss [redacted] ’s complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] ’s description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.Upon Miss [redacted] contacting our office, BCS had validated the debt in question under all state and federal guidelinesThe balance due at the time of charge off from our client and the balance given to Miss [redacted] was in the amount of $1,658.13, which includes any interest or fees which had accrued from the original lender per the terms of her contract upon defaultWe had authorized a payment plan for Miss [redacted] which included a monthly plan on a lower settlementMiss [redacted] declined her second payment to our office a month after her agreement with BCSBCS concluded after not being able to reach her that she no longer wanted to fulfill the arrangementMiss [redacted] payments were taken off file.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative.Upon receiving Miss [redacted] ’s complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously Thank you for bringing Miss [redacted] complaint to our attention and we appreciate the opportunity to respondUpon receiving notification of Miss [redacted] complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss [redacted] description of what transpired As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss [redacted] to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements Upon Miss [redacted] contacting our office, BCS verified the debt in question under all state and federal guidelinesUpon verifying the debt with Miss [redacted] , she stated on the initial phone call she would set up an account to pay this debt off and contact us the next day with payment informationWe had authorized a settlement lower than the actual charge off amount from the original lenderUpon Miss [redacted] contacting us the following day she requested a letter in writing per legal advice she had receivedBCS proceeded to then send her an email showing the arrangement we had authorized We did not hear back from Miss [redacted] We tried to reach out to Miss [redacted] the following days but were unable to make contactIt’s unfortunate we could not come to a resolution that satisfied Miss [redacted] and our client to have her debt resolved BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact BCS apologizes to Miss [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative Upon receiving Miss [redacted] complaint, we closed her account and returned same to our clientMiss [redacted] will not be contacted by BCS regarding this matter Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted] ’s complaint to our attention and we appreciate the opportunity to... respond. Upon receiving notification of Miss. [redacted] ’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted] ’s description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. Upon Miss. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. Miss. [redacted] questioned the validity of the debt and therefore proceeded to question the validity of our company. Our office explained that we received a valid debt from our client and we are trying to collect on the debt owed in the amount of $782.30. Any documentation that we would have delivered to Miss. [redacted] would have been under all normal guidelines by law. She proceeded to continue about the placement of the debt with our office, and we sent her the original dunning notice immediately via email and also gave her the direct line to our client so she could validate the debt and placement herself. She said she would contact the client and would get back to us regarding the account. Miss. [redacted] never contacted BCS again regarding the debt. Please keep in mind we only called Miss. [redacted] for one day and upon receiving the complaint Miss. [redacted] did not receive another call. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted] ’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On September 14, and September 15, 2017, calls were made to the consumer using the numbers provided in hopes of making contact with the consumer. Messages were left for the consumer to call us back• On September 15,2017, the consumer called in and spoke to one of our representatives. She explained that this was done by her ex-husband and explained that she had reported this as fraud to the police department. We have spoken to the collector about this incident and explained that what needed to be done was to have the consumer send a copy of the police report to us so that we can stop the collection efforts by our company or any otherUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced due to our attempts at communicationContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of MR ***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On 3/and 3/6/2018, Calls were made in an attempt to contact the consumer. Messages were left for the consumer to call back.• On 3/6/2018, the consumer was called and he told our representative that he could not talk. Our representative got permission from the consumer to call him back and leave a message on his cell phone. The numbers that were called were numbers that were provided to us on the account. Permission was given by the consumer for the second call on his cell phone. Our associate identified our company to the consumer and told the consumer that he would call back and leave a message on the consumer's phone as to what this was about. In addition, there was never any mention of “legal documents” being sent anywhere.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Mr*** for any inconveniences and or confusion that she may have experienced during his discussions with any BCS representative. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
I will accept this, only because they are deleting my fileBut wrong, I would not put members of my family I do not associate with, or ones I don't even know if I am related too on an accountI believe they were just calling people in MN with the same last name as myselfIf an application recalls references, they are people I am affiliated withThere has been handfuls of calls received on my phone, not just thatThere has also been numerous calls to other people, to the point where they tracked me down to take care of it
Glad this is over and my name is clear from that business, if that's what you want to call them
Thanks!
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***' complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Mr***' complaint, BCS conducted an internal investigationThe findings are as follows:• On 2/6/2018, a call was made to the consumer in an attempt to contact him. A message was left for the consumer to call us back.• On 2/6/2018, the consumer contacted our office and spoke to one of our associates. Mr***' account was discussed and as requested by the consumer, an email was sent to him.• On 2/7/2018, the consumer called in and said to remove his work phone number. He also asked for our fax number as he wanted to send a dispute letter. This number was provided.• On 2/8/2018, the consumer called in again. The collector advised him that we had never received the fax. The consumer said he would send it again.The associate in question had only been with our office for two weeks at the time of this occurrence. She had been through our training program and was permitted to enter the collection floor. While it is no excuse, the associate had come to us from a very dark collection agency and seems to have brought some of her old habits with her. The associate was brought in to listen to the calls and retrained in the areas in question. She has been disciplined in accordance with our CMS and policies and procedures. Since receiving this complaint there have been nor will there be any attempts at communication with the consumer.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr*** for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal guidelinesFurthermore, any discussions for documentation being provided regarding the alleged debt in question would also be in accordance with all state and federal guidelinesUpon Miss*** contacting our office, BCS had verified the consumer and alleged debt in question under all state and federal guidelinesPer the initial conversation with Miss***, we did authorized her a settlement in an installment payment plan that would have fit her budget, but she never secured the arrangement on file when she stated she would call back with financial informationUpon follow up the next day, we further negotiated with Miss*** a much bigger settlement to close out the account with a possible payment with her taxesOnce again, we didn’t solidify the arrangement on file with valid bank information to lock in her settlementThe following call we received from Miss*** the same day was that she did not want to settle the account and to cease and desist all further communicationMiss*** was not contacted again by BCSBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss*** for any inconveniences he may have experienced during her discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss*** will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter. Sincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms*** complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms*** complaint, BCS conducted an internal investigationThe findings are as follows: • On July 24, 2017, calls were made in an attempt to contact the consumer. • On July 24, 2017, the consumer was contacted and the reason for contact was explained. The consumer disconnected the call after a short discussion• On July 25, 2017, the consumer was contacted for the final time in an attempt to help her with resolving the file in our officeThe associate was brought in to listen to the calls with his manager and the issues were discussed. Let it be known that the employee has only recently started his employment with us and is yet not up to speed with all of our policies and procedures. He has been instructed, as all of our associates have been, to give out our company's information if requested. Our managers will monitor and coach him accordinglyUpon receiving this complaint, as per the request of the consumer, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. Any and all further attempts to communicate with the consumer will be done by USPSBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representativeContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss*** complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss*** complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with MissArnold’s description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements
Upon Miss*** contacting our office, we validated the debt in question under all state and federal guidelinesWe
proceeded to give Miss*** her balance and gave her a monthly payment plan that would better suit her financial
situationBefore she gave us financial information she requested an email be sent, so BCS complied and sent her an
email immediately representing exactly what we had discussedUpon Miss*** receiving our email, she decided
she didn’t want to move forward with the arrangementNowhere in this conversation did a representative threaten or state
that she would be receiving a summonsAny documentation or delivery from this office would be regarding initial contact
with the consumer and informing them of the file being placed with our office for further collection proceedingsIn regards
to when her husband called back, we can bring up a file in our office through caller ID, or the name of the debtorIt’s too
bad we couldn’t further assist Miss*** in getting this account resolved
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any
BCS representative
Upon receiving Miss*** complaint, we closed her account and returned same to our clientMiss*** will
not be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max W***
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to respond
Upon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On January 10, 2018, the consumer was contacted. Ms*** spoke with two of our associates in regards to her account. The account was explained to the consumer as well as the process that would need to take place in order to rectify said account. The consumer agreed to a payment plan and a letter reflecting this agreement was sent to her.• On January 11, 2018, the consumer called in and stated that she had been in contact with the originator of the account. She stated that we were not supposed to be collecting on the account that was placed in our office. She stated that she would be contacting our client to verify our right to be collecting on this account. A second letter was sent to the consumer.• On January 15, 2018, The consumer called in and asked to speak to “Tom”. We do not have an employee by that name. The consumer requested that we cancel the payment arrangement that we had with her and that we remove her personal information. These requests were taken care of before the call was terminated.At no time during any of the communications with the consumer was she ever threatened with wage garnishment or court action by our company. While we do not agree with the allegations brought forward by the consumer, we do believe that some of the verbiage used by our associates was not the best for the situation. We have addressed this issue with the associates as well as the rest of our floor to insure that this does not happen again. There has been no communication with the consumer since receiving this complaint.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms*** for any inconveniences or misunderstandings that may have occurred during her communications with our company.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On May 25, 2017, May 26, and May 30, 2017, attempts were made to communicate with the consumer at the 2(two) numbers provided to us on the account in questionMessages were left for the consumer to call us back• On May 26, 2017, a call was received at our office from one of the numbers that we made a call toThe person(female) that called in said that she was not the consumerTherefore, we did not disclose any information other than the name of our company as this was a question that she askedA number was given for her to forward to the consumerLet it be known that at no time on any communication was there any mention of “legal” documentsUpon receiving this complaint, all contact numbers were made inactive on the account and no further communications have been nor will will be attempted by our officeBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experiencedContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On Sept12, calls were made to numbers provided to us on the account in an attempt to reach the consumer. Messages were left for the consumer to call us back.• On Sept12, 2017, the consumer called and spoke to one of our associates. The particulars of the account were explained and various options were offered to the consumer. Consumer stated that she wanted an email outlining everything.Calls were made to numbers provided to us on the account. They were done with the intention of getting location information.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsBCS had made efforts to contact Miss*** for only three days and upon the third day of making contact with Miss*** she inquired to cease and desist all further calls to her place of employment, and therefore BCS did not contact Miss*** againBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss*** for any inconveniences he may have experienced during his discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss*** will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss*** complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss*** complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with Miss*** description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirementsBCS had made efforts to contact Miss*** for only two days
and upon the second day of making contact with Miss*** she inquired that she had notified the authorities because
we were attempting to collect on an unpaid debtMiss*** was never contacted again by our company based on her
statement
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any BCS
representative
Upon receiving Miss*** complaint, we closed her account and returned same to our clientMiss*** will not
be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max ***
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Mr***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Mr***’s complaint, BCS conducted an internal investigation with regard to this matterAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr*** to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsAlso, Mr*** was contacted at his cell phone and place of employment primarily to get a statement regarding his debtBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Mr*** for any inconveniences he may have experienced during his discussions with any BCS representativeUpon receiving Mr***’s complaint, we closed his account and returned same to our clientMr*** will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On April 28, 2017, calls were made to the 2(two) contact numbers provided to us on the account. Messages were left for the consumer to call us backAs we only acquired this account 2(two) days prior, these were the only calls that were ever made to the numbers provided to usUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced due to our attempts at commuicationContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing *** complaint to our attention and we appreciate the opportunity
to respond
Upon receiving notification of *** complaint, BCS conducted an internal investigation with regard to this
matterBCS has concluded that we respectfully disagree with *** description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for *** to contact usNo information was disclosed to any party other than a message left and all
messages were in accordance with state and federal requirements
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to *** for any inconveniences she may have experienced during her discussions with
any BCS representative
Upon receiving *** complaint, we closed her account and returned same to our client***
*** will not be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max *** General Manager