Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On September 27, 2017, a call was made to a number provided to us on the account in order to locate the consumer. A request for the consumer to call back was leftLet it be known that the account in question had only come into our office one day prior to the one and only call that was made. If the consumer has received calls prior to or since this one call from our office, it may be another agencyUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representativeContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss***’s to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsBCS apparently was never able to speak to Miss***’s directly but did receive her voicemail which included her bankruptcy and attorney informationBCS confirmed her bankruptcy information and Miss***’s was no longer contacted by any BCS representativeBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss***’s for any inconveniences she may have experienced during her discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss***’s will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with Miss***’s description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any
BCS representative
Upon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss*** will not
be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max W***
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***'s complaint to our attention and we appreciate the opportunity to respond
Upon receiving notification of Mr***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On 9/26/and 9/27/2017, calls were made in an attempt to communicate with Mr***. Messages were left for Mr*** to call us back.• On 9/27/2017, the consumer called our office and discussed the account with one of our representatives. After a very thorough discussion, an arrangement was agreed upon.• On 10/27/2017, after the consumer's payment failed, a message was left for the consumer to call us back.• Numerous attempts were made to contact the consumer in an attempt to help him with this account. Mr*** had already made the first payment and we were trying to figure out what had happened.• On 11/3/2017, the consumer left a voice mail for us to call him back.• On 11/7/2017, the consumer contacted us to tell us that his bank account had been hacked and he was waiting for new card information and for the bank to refund the money that had been taken out of the account without consentThe consumer requested an email be sent to outline what he was paying onThis was done.In regards to the consumer's claim that we refused to stop calling his POE, no where on any of the calls is there a request for us to stop calling his POE. Incidentally, the final inbound call is from Mr***'s POE. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted.The tone of one of our collectors has been addressed as it is not the way that we expect our collectors to act. At no time did any of our collectors hang up on any of these calls, nor did Mr*** get “yelled” at by any of our associates.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr*** for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss*** complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss*** complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with Miss*** description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any
BCS representative
Upon receiving *** complaint, we closed her account and returned same to our clientMiss*** will not be
contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max ***
General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving
notification of Mr. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Mr. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in
accordance with state and federal requirements. In any messages left, there was no representation of our company trying
to serve the consumer.
Upon Mr. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. In regards to
some of the concerns Mr. [redacted] had, we did if fact come to the conclusion that the collector did have minor violations in
regards to collecting on the debt. What I can also say is that this particular collector was a new employee at BCS and
apparently took it upon herself to make such claims. The collector was reprimanded for her particular actions in this case
and his since gone through additional training so she is aware of how BCS conducts business as well as aware of all state
and federal guidelines in regards to compliance.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS
representative.
Upon receiving Mr. [redacted] complaint, we closed his account and returned same to our client. Mr. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max W[redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.Upon Miss. [redacted] contacting our office, BCS had validated the debt in question under all state and federal guidelines. The balance due at the time of charge off from our client and the balance given to Miss. [redacted] was in the amount of $1,658.13, which includes any interest or fees which had accrued from the original lender per the terms of her contract upon default. We had authorized a payment plan for Miss. [redacted] which included a monthly plan on a lower settlement. Miss. [redacted] declined her second payment to our office a month after her agreement with BCS. BCS concluded after not being able to reach her that she no longer wanted to fulfill the arrangement. Miss. [redacted] payments were taken off file.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative.Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
BCS had made efforts to contact Miss. [redacted] for one day upon Miss. [redacted] declining a payment to our office in the
month of August. Let it be known that we call from toll free numbers, not local numbers, and did not call Miss. [redacted] for
seven days straight. I believe it possible that Miss. [redacted] had our company confused with another agency. In reviewing
her file, Miss. [redacted] has had numerous declined transactions every month. Her first payment was for $210.05 as a
down payment then every payment thereafter has been in the agreed amount of $110.97. Nothing has been changed
since what was authorized and agreed upon from the beginning of the arrangement. In any circumstance, upon BCS
receiving Miss. [redacted] complaint, we have removed her remaining payments off file.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any
BCS representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not
be contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were
in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, we validated the debt in question under all state and federal guidelines.
BCS proceeded to authorize Miss. [redacted] a settlement on her account over a monthly period which was below the current
charge off from the original client. BCS also sent Miss. [redacted] a confirmation email showing the arrangement she had set
up so she would have something in writing for her records. Miss. [redacted] then proceeded to decline her first transaction in
which we had try to inform her, but she stated that she was no longer was willing to pay on the account at this time, per
advice given from her attorney.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On Sept. 12, 2017, calls were made to numbers provided on the account in our office in an attempt to contact Ms. [redacted].• On Sept. 12, 2017 Ms. [redacted] called our office and spoke to one of our representatives. The account was discussed and various offers were made in an attempt to help her resolve this. The consumer requested an email outlining the proposals.• On Sept. 13, 2017, the consumer called in and set up arrangements. Later that day the consumer called back to change the arrangements that she had made earlier. This was completed satisfactorily.• On Sept. 14, 2017, the consumer called in and in a rather harsh tone asked a multitude of questions about our company. She told the representative that she will be checking out our company. The consumer also said that she had not yet received the email from our company. The email address was re-verified and sent again.• On Sept. 14, 2017, the consumer called in to say that she had still not received the email and asked for our address(which was given to her). Ms. [redacted] stated(in an enraged tone) that she wanted us to send the letter USPS which was done. Let it be known that at no time was the consumer advised that she would receive a “letter of court”.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On August 3, 2017 a call was made to a number provided on the consumer's account. A message was left for her to call us back.• On August 3, 2017, the consumer called in and spoke to an associate. The particulars of the account were discussed and a verbal arrangement was reached. The consumer stated that she would call back to finalize the arrangement.• On August 8,2017, a call was made in an attempt to contact the consumer as she had not called us back. A message was left for her to call back.The associate that the consumer spoke with had, at the time of this call, only been with BCS for a couple of days. She needed to be reminded of the verbiage that is allowed and not allowed in our agency. She will be monitored and coached by her manager as her probation continues.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were
in accordance with state and federal requirements.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]s complaint, BCS conducted an internal investigation with regard to this matter. BCS has
concluded that we respectfully disagree with certain statements of Miss. [redacted]s description of what transpired.
Upon first reading the complaint from Miss. Hill, she stated that she was contacted and voicemail messages were left as
far back as March 10th of 2016. She also states that upon her returning these phone calls she had spoken to a
representative that had threatened possible charges being filed and even arrest if the matter wasn’t resolved or payment
wasn’t received. She then proceeded to give financial information, and set up a payment which she further had rejected
by her bank because she didn’t receive proper notification. The payment showed under her account as [redacted]l
based out of Florida. During our internal investigation of these allegations, BCS concluded that we did not make a single
phone call to Miss. [redacted] in the month of March. We also had no such discussions with Miss. [redacted] and never discussed any
type of payment plan nor took any financial information to process a transaction. BCS has never conducted business with
a financial group or processor known as [redacted] financial, and we are not based out of Florida. The fact is that we did not
receive this alleged debt in question from our client until April 19th of 2016.
BCS trains our staff to honor consumers’ rights and privacy as well as our clients’ rights and privacy. We also train our
staff to maintain a courteous and civil dialogue with those we contact.
Unfortunately, during further investigation into this matter, we also have concluded that our representative that tried to
contact Miss. [redacted] on April 22nd
did not follow the aforesaid practices. I am appalled with my findings and have to say the
allegations of Miss. [redacted]s complaint are valid regarding a message left. Therefore, BCS has suspended the employee
responsible for these actions. Upon return of the employee, he will go through further extensive training on proper
collection practices and procedures. The aforesaid individual was a fairly new employee to BCS whom was previously
employed at a different agency. Unbeknownst to BCS, the individual most likely conducted themselves inappropriately at
their previous employer and we believe this may have attributed to the employee’s actions. Regardless, this is not
acceptable behavior at BCS and same will not be tolerated.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced with BCS. I can assure you BCS does not
condone such behavior and maintains direct business-like and legally compliant practices and procedures.
Upon receiving Miss. [redacted]s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On June 13, 2017, calls were made to consumer at numbers provided requesting a call back to our office.• On June 13, 2017, the consumer called our office and set up an agreed upon payment arrangement.• On June 16, 2017, the consumer called our office to change the payment arrangement. Our associate stated that a restructured plan would be discussed when the consumer called back in the future.• On June 30, and July 3, 2017, calls were made in the attempt to contact the consumer due to the payments declining on the arrangement made. Messages were left requesting a call back from the consumer. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On February 15 and February 16, 2018, messages were left for the consumer to call us back.• On February 15, 2018, the consumer called in and spoke to one of our associates. The account in our office was discussed and options were given. The consumer stated that she wanted to talk to her spouse and call us back.• On February 16, 2018, the consumer called in and spoke to one of our associates. She stated that the email that was to be sent the day prior was not received. The email was resent. The consumer stated that she still wanted to speak to her spouse and would call back.• On February 16, 2018, the consumer called back and stated that she had still not received the email. The email was sent again.At no time during any of the calls was there any reference to “legal” action of any sort. While we do not agree with everything that Ms. [redacted] is stating, we do acknowledge that our associates tone is less than we expect from her. This has been addressed with the associate according to our policies and procedures. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
This company continues to call and harass me regarding a debt they say I owe to another company. I am threatened with legal action continually. I have no received notice of this debt in the mail. They will not provide me anything other than email. This is not how a legitimate debt is collected. The...
must provide to my home address proof--validation of the debt. Which they have not.I wish for this company to cease calling me during work hours. Threatening me if I do not set up an payment arrangement. They have threatened me and should cease to call any of my relatives as well. This is not valid and they are using scare tactics.
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, BCS had verified the consumer and alleged debt in question under all state and
federal guidelines. Upon hearing Miss. [redacted] statement of current hardship, BCS assisted Miss. [redacted] to get the
matter resolved in approving and authorizing a payment plan that best suited her situation. She stated that prior to
committing to any payments that she would first have to speak to her husband and call back. We did not hear back from
Miss. [redacted] again.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Ms***'s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Ms***'s complaint, BCS conducted an internal investigationThe findings are as follows: • On September 27, 2017, a call was made to a number provided to us on the account in order to locate the consumer. A request for the consumer to call back was leftLet it be known that the account in question had only come into our office one day prior to the one and only call that was made. If the consumer has received calls prior to or since this one call from our office, it may be another agencyUpon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Ms*** for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representativeContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max *** General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriouslyThank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matterBCS has concluded that we respectfully disagree with Miss***’s description of what transpiredAs you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss***’s to contact usNo information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirementsBCS apparently was never able to speak to Miss***’s directly but did receive her voicemail which included her bankruptcy and attorney informationBCS confirmed her bankruptcy information and Miss***’s was no longer contacted by any BCS representativeBCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contactBCS apologizes to Miss***’s for any inconveniences she may have experienced during her discussions with any BCS representativeUpon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss***’s will not be contacted by BCS regarding this matterContinuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matterSincerely, Max WGeneral Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss***’s complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss***’s complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with Miss***’s description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any
BCS representative
Upon receiving Miss***’s complaint, we closed her account and returned same to our clientMiss*** will not
be contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max W***
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr***'s complaint to our attention and we appreciate the opportunity to respond
Upon receiving notification of Mr***'s complaint, BCS conducted an internal investigationThe findings are as follows:• On 9/26/and 9/27/2017, calls were made in an attempt to communicate with Mr***. Messages were left for Mr*** to call us back.• On 9/27/2017, the consumer called our office and discussed the account with one of our representatives. After a very thorough discussion, an arrangement was agreed upon.• On 10/27/2017, after the consumer's payment failed, a message was left for the consumer to call us back.• Numerous attempts were made to contact the consumer in an attempt to help him with this account. Mr*** had already made the first payment and we were trying to figure out what had happened.• On 11/3/2017, the consumer left a voice mail for us to call him back.• On 11/7/2017, the consumer contacted us to tell us that his bank account had been hacked and he was waiting for new card information and for the bank to refund the money that had been taken out of the account without consentThe consumer requested an email be sent to outline what he was paying onThis was done.In regards to the consumer's claim that we refused to stop calling his POE, no where on any of the calls is there a request for us to stop calling his POE. Incidentally, the final inbound call is from Mr***'s POE. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted.The tone of one of our collectors has been addressed as it is not the way that we expect our collectors to act. At no time did any of our collectors hang up on any of these calls, nor did Mr*** get “yelled” at by any of our associates.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr*** for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional informationI thank you for your time and consideration with regard to this matter.Sincerely,Max ***General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customersTherefore,
BCS regrets hearing otherwise and takes these matters very seriously
Thank you for bringing Miss*** complaint to our attention and we appreciate the opportunity to
respondUpon
receiving notification of Miss*** complaint, BCS conducted an internal investigation with regard to this matter
BCS has concluded that we respectfully disagree with Miss*** description of what transpired
As you are aware we conduct skip-tracing functions when trying to contact our client’s customersTherefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss*** to contact usNo information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as suchBCS
maintains direct business-like and legally compliant practices and proceduresWe train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact
BCS apologizes to Miss*** for any inconveniences she may have experienced during her discussions with any
BCS representative
Upon receiving *** complaint, we closed her account and returned same to our clientMiss*** will not be
contacted by BCS regarding this matter
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional informationI thank you for your time and consideration with regard to this matter
Sincerely,
Max ***
General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving
notification of Mr. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Mr. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in
accordance with state and federal requirements. In any messages left, there was no representation of our company trying
to serve the consumer.
Upon Mr. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. In regards to
some of the concerns Mr. [redacted] had, we did if fact come to the conclusion that the collector did have minor violations in
regards to collecting on the debt. What I can also say is that this particular collector was a new employee at BCS and
apparently took it upon herself to make such claims. The collector was reprimanded for her particular actions in this case
and his since gone through additional training so she is aware of how BCS conducts business as well as aware of all state
and federal guidelines in regards to compliance.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS
representative.
Upon receiving Mr. [redacted] complaint, we closed his account and returned same to our client. Mr. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max W[redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.Upon Miss. [redacted] contacting our office, BCS had validated the debt in question under all state and federal guidelines. The balance due at the time of charge off from our client and the balance given to Miss. [redacted] was in the amount of $1,658.13, which includes any interest or fees which had accrued from the original lender per the terms of her contract upon default. We had authorized a payment plan for Miss. [redacted] which included a monthly plan on a lower settlement. Miss. [redacted] declined her second payment to our office a month after her agreement with BCS. BCS concluded after not being able to reach her that she no longer wanted to fulfill the arrangement. Miss. [redacted] payments were taken off file.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative.Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
BCS had made efforts to contact Miss. [redacted] for one day upon Miss. [redacted] declining a payment to our office in the
month of August. Let it be known that we call from toll free numbers, not local numbers, and did not call Miss. [redacted] for
seven days straight. I believe it possible that Miss. [redacted] had our company confused with another agency. In reviewing
her file, Miss. [redacted] has had numerous declined transactions every month. Her first payment was for $210.05 as a
down payment then every payment thereafter has been in the agreed amount of $110.97. Nothing has been changed
since what was authorized and agreed upon from the beginning of the arrangement. In any circumstance, upon BCS
receiving Miss. [redacted] complaint, we have removed her remaining payments off file.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any
BCS representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not
be contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were
in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, we validated the debt in question under all state and federal guidelines.
BCS proceeded to authorize Miss. [redacted] a settlement on her account over a monthly period which was below the current
charge off from the original client. BCS also sent Miss. [redacted] a confirmation email showing the arrangement she had set
up so she would have something in writing for her records. Miss. [redacted] then proceeded to decline her first transaction in
which we had try to inform her, but she stated that she was no longer was willing to pay on the account at this time, per
advice given from her attorney.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On Sept. 12, 2017, calls were made to numbers provided on the account in our office in an attempt to contact Ms. [redacted].• On Sept. 12, 2017 Ms. [redacted] called our office and spoke to one of our representatives. The account was discussed and various offers were made in an attempt to help her resolve this. The consumer requested an email outlining the proposals.• On Sept. 13, 2017, the consumer called in and set up arrangements. Later that day the consumer called back to change the arrangements that she had made earlier. This was completed satisfactorily.• On Sept. 14, 2017, the consumer called in and in a rather harsh tone asked a multitude of questions about our company. She told the representative that she will be checking out our company. The consumer also said that she had not yet received the email from our company. The email address was re-verified and sent again.• On Sept. 14, 2017, the consumer called in to say that she had still not received the email and asked for our address(which was given to her). Ms. [redacted] stated(in an enraged tone) that she wanted us to send the letter USPS which was done. Let it be known that at no time was the consumer advised that she would receive a “letter of court”.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On August 3, 2017 a call was made to a number provided on the consumer's account. A message was left for her to call us back.• On August 3, 2017, the consumer called in and spoke to an associate. The particulars of the account were discussed and a verbal arrangement was reached. The consumer stated that she would call back to finalize the arrangement.• On August 8,2017, a call was made in an attempt to contact the consumer as she had not called us back. A message was left for her to call back.The associate that the consumer spoke with had, at the time of this call, only been with BCS for a couple of days. She needed to be reminded of the verbiage that is allowed and not allowed in our agency. She will be monitored and coached by her manager as her probation continues.Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were
in accordance with state and federal requirements.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]s complaint, BCS conducted an internal investigation with regard to this matter. BCS has
concluded that we respectfully disagree with certain statements of Miss. [redacted]s description of what transpired.
Upon first reading the complaint from Miss. Hill, she stated that she was contacted and voicemail messages were left as
far back as March 10th of 2016. She also states that upon her returning these phone calls she had spoken to a
representative that had threatened possible charges being filed and even arrest if the matter wasn’t resolved or payment
wasn’t received. She then proceeded to give financial information, and set up a payment which she further had rejected
by her bank because she didn’t receive proper notification. The payment showed under her account as [redacted]l
based out of Florida. During our internal investigation of these allegations, BCS concluded that we did not make a single
phone call to Miss. [redacted] in the month of March. We also had no such discussions with Miss. [redacted] and never discussed any
type of payment plan nor took any financial information to process a transaction. BCS has never conducted business with
a financial group or processor known as [redacted] financial, and we are not based out of Florida. The fact is that we did not
receive this alleged debt in question from our client until April 19th of 2016.
BCS trains our staff to honor consumers’ rights and privacy as well as our clients’ rights and privacy. We also train our
staff to maintain a courteous and civil dialogue with those we contact.
Unfortunately, during further investigation into this matter, we also have concluded that our representative that tried to
contact Miss. [redacted] on April 22nd
did not follow the aforesaid practices. I am appalled with my findings and have to say the
allegations of Miss. [redacted]s complaint are valid regarding a message left. Therefore, BCS has suspended the employee
responsible for these actions. Upon return of the employee, he will go through further extensive training on proper
collection practices and procedures. The aforesaid individual was a fairly new employee to BCS whom was previously
employed at a different agency. Unbeknownst to BCS, the individual most likely conducted themselves inappropriately at
their previous employer and we believe this may have attributed to the employee’s actions. Regardless, this is not
acceptable behavior at BCS and same will not be tolerated.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced with BCS. I can assure you BCS does not
condone such behavior and maintains direct business-like and legally compliant practices and procedures.
Upon receiving Miss. [redacted]s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On June 13, 2017, calls were made to consumer at numbers provided requesting a call back to our office.• On June 13, 2017, the consumer called our office and set up an agreed upon payment arrangement.• On June 16, 2017, the consumer called our office to change the payment arrangement. Our associate stated that a restructured plan would be discussed when the consumer called back in the future.• On June 30, and July 3, 2017, calls were made in the attempt to contact the consumer due to the payments declining on the arrangement made. Messages were left requesting a call back from the consumer. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On February 15 and February 16, 2018, messages were left for the consumer to call us back.• On February 15, 2018, the consumer called in and spoke to one of our associates. The account in our office was discussed and options were given. The consumer stated that she wanted to talk to her spouse and call us back.• On February 16, 2018, the consumer called in and spoke to one of our associates. She stated that the email that was to be sent the day prior was not received. The email was resent. The consumer stated that she still wanted to speak to her spouse and would call back.• On February 16, 2018, the consumer called back and stated that she had still not received the email. The email was sent again.At no time during any of the calls was there any reference to “legal” action of any sort. While we do not agree with everything that Ms. [redacted] is stating, we do acknowledge that our associates tone is less than we expect from her. This has been addressed with the associate according to our policies and procedures. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at communication.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
This company continues to call and harass me regarding a debt they say I owe to another company. I am threatened with legal action continually. I have no received notice of this debt in the mail. They will not provide me anything other than email. This is not how a legitimate debt is collected. The...
must provide to my home address proof--validation of the debt. Which they have not.I wish for this company to cease calling me during work hours. Threatening me if I do not set up an payment arrangement. They have threatened me and should cease to call any of my relatives as well. This is not valid and they are using scare tactics.
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, BCS had verified the consumer and alleged debt in question under all state and
federal guidelines. Upon hearing Miss. [redacted] statement of current hardship, BCS assisted Miss. [redacted] to get the
matter resolved in approving and authorizing a payment plan that best suited her situation. She stated that prior to
committing to any payments that she would first have to speak to her husband and call back. We did not hear back from
Miss. [redacted] again.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager