Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]' complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]' complaint, BCS conducted an internal investigation. The findings are as follows:• On August 29, 2017 and August 30, 2017, Calls were made to numbers provided on the account in an attempt to contact the consumer. Messages were left for the consumer to call back.• On August 30, 2017, communication was established with the consumer. During this call the consumer gave a new phone number at which she would like to be contacted.• On August 30, 2017, the consumer contacted our office and spoke to one of our representatives. She set up an arrangement on her account. Before ending the call, the consumer told our representative that she did not feel that the earlier representative had treated her correctly.The calls were reviewed and while we do not fully agree with all of the statements made by Ms. [redacted], we do see where our associate could have acted in a more professional manner. At no time was there disclosure of personal information to anyone nor was there any threat to her place of employment. The associate was brought in to listen to the calls with her manager present and has been disciplined according to our policies and procedures. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Mr. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter.
BCS has concluded that we respectfully disagree with Mr. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
When trying to locate Miss. [redacted] at her place of employment that was listed on her file, a message was left with a
co-worker to have her contact our office. As we stated previously, no information was disclosed and all correspondence
was in accordance with state and federal requirements. Upon Mr. [redacted] contacting our office he wouldn’t disclose
any information regarding his wifes file so we could not pull it up to notify them of the debt. I must also state that calls
were made for only two days regarding her file and after we received Mr. [redacted]’s complaint, we ceased all
communication and no further calls were made.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any
BCS representative.
Upon receiving Mr. [redacted]’s complaint, we closed his wife’s account and returned same to our client. Mr. /Miss.
[redacted] will not be contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max Werth
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, we verified the debt in question under all state and federal guidelines. Miss.
[redacted] agreed to a payment of $400.33 to close her account at a later date, and we attempted to get her arrangement in
writing via email but received an error message. We called her back to get the proper information and she stated that she
could not afford that payment now and wanted the payment removed off file now. We proceeded to immediately take
Miss. [redacted] payment off file. Miss [redacted] was never again conatacted by a BCS representative.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]Even though I have not been contacted since this incident. The had left several messages for days prior including the day of the event. They did not leave me a message asking for a return call at the time of this particular event I had answered the call directly. I did receive an email with the VOD but have not received a paper copy via mail as requested. It was only after hanging up on the rep (after an argument for the VOD), did I get a call back from the manager stating the VOD would be sent. At which time, the manager, pushed me into giving my email so a copy could be sent electronically as well. I felt I had to do this so the calls would stop. If, they had gained all my information accurately from another source they should of had that as well. To this day, I have still not received the VOD via mail. I assume this was because they had closed my account.
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. The
representative with BCS tried to negotiate a monthly arrangement as well as give a settlement over multiple months to fit
her budget. In review of the conversation, there was never a time that the representative called her a thief in any context.
Unfortunately we never were able to assist Miss. [redacted] on getting an arrangement finalized.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Uponreceiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCShas concluded that we respectfully disagree with Miss. [redacted] description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messagesfor Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messageswere in accordance with state and federal requirements.Upon Miss. [redacted] contacting our office we gave her an arrangement over a six month span which was suitable for herand her current income, as well we got a letter to her immediately reflecting payments agreed upon. Apparently thecollector didn’t update her current address or contact info, which is a normal practice of our office, but technically isnot a requirement.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BC Smaintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCSrepresentative.Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not becontacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact meif you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On Sept. 14, 2017, Calls were made to 3(three) numbers in an attempt to get a message for Ms. [redacted] to call us back. These numbers are provided to us on the account. Messages were left for the consumer to call us back.• On Sept. 14, 2017, the consumer calls in and immediately is on the defensive. She is transferred to a manager and the account is discussed and options for resolution are discussed.• On Sept. 14,2017, the consumer calls back again and is once again on the defensive. She asks questions about the company that place the debt in our office. The collector could not give the information that the consumer requested because he did not know it. The company that placed the account in our office does so through our administrative dept. The consumer stated that she wanted paperwork delivered to her home address.At no time, on any of the messages left, was there any mention of the consumer's address or DOB. Please note that the consumer was fully informed of the particulars of this account during the call on 9/14/2017. While we do not fully agree with the consumer's allegations, we did notice that the associate did not use the customer service skills that we expect our associates to use. For this he will be discipline according to BCS policies and procedures. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. The account has been closed and returned to our client.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted] description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. Upon Miss. [redacted] contacting our office, BCS had verified the consumer and alleged debt in question under all state and federal guidelines. Per the information that BCS had received from our client, Miss [redacted] had a debt that was owed and the current charge off that was placed with our office was in the amount of $5,166.08. After a brief discussion with Miss. [redacted] and her not being able to pay the balance, BCS had offered Miss. [redacted] a settlement in the amount of $4,132.86 over the course of twelve months, as well as additional hardship programs if needed. Miss. [redacted] did state that it was something she would like to look into and would also like something in writing showing the plan being authorized, and would call back later to discuss the arrangement. BCS did send Miss. [redacted] a letter showing exactly what was authorized per the conversation that was had, but never heard back from her regarding her options. BCS did a follow up call the following day to discuss the arrangement, but was not able to make contact with her. After a 2nd attempt to try and discuss the arrangement with Miss. [redacted] the following day, she stated that she received information from her attorney to ignore us, and to stop all further communication. BCS did NOT contact Miss. [redacted] regarding this matter again. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Voicemails that were left mentioned taking legal action and wage garnishment, along with conversations with the person I initially set up the agreement with. I also consulted the original debtor along with creditors who supposedly had my account with their company and no one could state that it had been transferred with this company. The individuals answering the phone did not disclose the company only their first and last names. I did not receive an initial debt letter I received a letter after I set up a payment arrangement with this company and the information listed on the letterhead as far as their official email were concerned was invalid.This is extremely concerning as a I felt bullied into making an arrangement and later began recording calls myself because I felt as though I was being lied to.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows: • In January and February the consumer made payments to BCS. On March 1, 2017, a Paid in Full letter was sent to the consumer. • On April 28, 2017, a voicemail was left by the consumer stating that she had not received her letter. • On September 17, 2017, a voicemail was left by the consumer stating that she had not received her letter. Upon receiving this complaint, we have again sent the letter that the consumer is requesting. Please advise the consumer that if she does not receive the letter to please call our office between the hours of 9 am and 5 pm EST. and ask to speak to the floor manager. In addition, if the consumer would like us to email the letter to her, please have her call and make that request. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at commuication. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. Miss. [redacted]
questioned the validity of the debt and therefore proceeded to question the validity of our company. Our office explained
that we received a valid debt from our client and we are trying to collect on the debt owed in the amount of $782.30. Any
documentation that we would have delivered to Miss. [redacted] would have been under all normal guidelines by law. She
proceeded to continue about the placement of the debt with our office, and we sent her the original dunning notice
immediately via email and also gave her the direct line to our client so she could validate the debt and placement
herself. She said she would contact the client and would get back to us regarding the account. Miss. [redacted] never
contacted BCS again regarding the debt. Please keep in mind we only called Miss. [redacted] for one day and upon
receiving the complaint Miss. [redacted] did not receive another call.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me. I do want to know if they sent that to the creditor as well however I cannot get ahold of them by phone or email.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows: • On January 9, 2017 and January 10, 2017, calls were made to the consumer on the numbers provided with the account and messages were left for the consumer to call back. • On January 13, 2017, the consumer entered into an arrangement with BCS. • On February 28, 2017, the arrangement was canceled due to this complaint. Let it be known that the associate in question was very new to BCS at the time this incident took place. He came from another company and had just finished training with us. His demeanor and practices were ones that were tolerated at his last company, but not with ours. He has since been released from employment with BCS as he did not not and would not follow our policies and procedures. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max [redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do not agree with what the GM has stated. I have left several messages for the GM to contact me even emails to reach out to me and no one has yet returned any of my messages. By closing my account and never being contacted is defeating the purpose. We have not settled on anything and I would like to settle. My intentions are to pay but when I was spoken to I was told that I had no intentions of paying and I was a thief. Is this the way you conduct business ???? why is my account being closed anyway ? I reached out to [redacted] compliance dept. and they advised me that I should speak to the GM and only the GM to settle the matter and that is what I have done and no response yet. Again by closing my account and never being contacted does not settle the matter my intentions are to pay I just don't think the tactics that are being used are LEGAL!!!!
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted] description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter.
BCS has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting the office, the debt in question was verified under all state and federal guidelines. Upon
Miss. [redacted] verifying the debt, we had authorized a settlement that would best fit Miss. [redacted]’s finances as well as
our client’s guidelines. A settlement was authorized much lower than the actual charge off amount from the original
lender. We then proceeded to send Miss. [redacted] an outline of her payment schedule in writing via email. Unfortunately
per the complaint we had received, we could not resolve this matter or proceed to have her debt paid off.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any
BCS representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will
not be contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were
in accordance with state and federal requirements. Unfortunately per the details in Miss [redacted] complaint, this is the
major issue we had run into. Miss. [redacted] was trying to have BCS representatives disclose third party information in
regards to the consumer/debtors personal information. Also upon Miss [redacted] wanting her number deactivated/removed,
we had done so per her request. Miss [redacted] continued to contact our office speaking to different representatives trying to
receive additional information that we can’t disclose.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed the account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max W[redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]' complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]' complaint, BCS conducted an internal investigation. The findings are as follows:• On August 29, 2017 and August 30, 2017, Calls were made to numbers provided on the account in an attempt to contact the consumer. Messages were left for the consumer to call back.• On August 30, 2017, communication was established with the consumer. During this call the consumer gave a new phone number at which she would like to be contacted.• On August 30, 2017, the consumer contacted our office and spoke to one of our representatives. She set up an arrangement on her account. Before ending the call, the consumer told our representative that she did not feel that the earlier representative had treated her correctly.The calls were reviewed and while we do not fully agree with all of the statements made by Ms. [redacted], we do see where our associate could have acted in a more professional manner. At no time was there disclosure of personal information to anyone nor was there any threat to her place of employment. The associate was brought in to listen to the calls with her manager present and has been disciplined according to our policies and procedures. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Mr. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter.
BCS has concluded that we respectfully disagree with Mr. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
When trying to locate Miss. [redacted] at her place of employment that was listed on her file, a message was left with a
co-worker to have her contact our office. As we stated previously, no information was disclosed and all correspondence
was in accordance with state and federal requirements. Upon Mr. [redacted] contacting our office he wouldn’t disclose
any information regarding his wifes file so we could not pull it up to notify them of the debt. I must also state that calls
were made for only two days regarding her file and after we received Mr. [redacted]’s complaint, we ceased all
communication and no further calls were made.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any
BCS representative.
Upon receiving Mr. [redacted]’s complaint, we closed his wife’s account and returned same to our client. Mr. /Miss.
[redacted] will not be contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max Werth
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, we verified the debt in question under all state and federal guidelines. Miss.
[redacted] agreed to a payment of $400.33 to close her account at a later date, and we attempted to get her arrangement in
writing via email but received an error message. We called her back to get the proper information and she stated that she
could not afford that payment now and wanted the payment removed off file now. We proceeded to immediately take
Miss. [redacted] payment off file. Miss [redacted] was never again conatacted by a BCS representative.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]Even though I have not been contacted since this incident. The had left several messages for days prior including the day of the event. They did not leave me a message asking for a return call at the time of this particular event I had answered the call directly. I did receive an email with the VOD but have not received a paper copy via mail as requested. It was only after hanging up on the rep (after an argument for the VOD), did I get a call back from the manager stating the VOD would be sent. At which time, the manager, pushed me into giving my email so a copy could be sent electronically as well. I felt I had to do this so the calls would stop. If, they had gained all my information accurately from another source they should of had that as well. To this day, I have still not received the VOD via mail. I assume this was because they had closed my account.
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. The
representative with BCS tried to negotiate a monthly arrangement as well as give a settlement over multiple months to fit
her budget. In review of the conversation, there was never a time that the representative called her a thief in any context.
Unfortunately we never were able to assist Miss. [redacted] on getting an arrangement finalized.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Uponreceiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCShas concluded that we respectfully disagree with Miss. [redacted] description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messagesfor Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messageswere in accordance with state and federal requirements.Upon Miss. [redacted] contacting our office we gave her an arrangement over a six month span which was suitable for herand her current income, as well we got a letter to her immediately reflecting payments agreed upon. Apparently thecollector didn’t update her current address or contact info, which is a normal practice of our office, but technically isnot a requirement.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BC Smaintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCSrepresentative.Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not becontacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact meif you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On Sept. 14, 2017, Calls were made to 3(three) numbers in an attempt to get a message for Ms. [redacted] to call us back. These numbers are provided to us on the account. Messages were left for the consumer to call us back.• On Sept. 14, 2017, the consumer calls in and immediately is on the defensive. She is transferred to a manager and the account is discussed and options for resolution are discussed.• On Sept. 14,2017, the consumer calls back again and is once again on the defensive. She asks questions about the company that place the debt in our office. The collector could not give the information that the consumer requested because he did not know it. The company that placed the account in our office does so through our administrative dept. The consumer stated that she wanted paperwork delivered to her home address.At no time, on any of the messages left, was there any mention of the consumer's address or DOB. Please note that the consumer was fully informed of the particulars of this account during the call on 9/14/2017. While we do not fully agree with the consumer's allegations, we did notice that the associate did not use the customer service skills that we expect our associates to use. For this he will be discipline according to BCS policies and procedures. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. The account has been closed and returned to our client.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted] description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. Upon Miss. [redacted] contacting our office, BCS had verified the consumer and alleged debt in question under all state and federal guidelines. Per the information that BCS had received from our client, Miss [redacted] had a debt that was owed and the current charge off that was placed with our office was in the amount of $5,166.08. After a brief discussion with Miss. [redacted] and her not being able to pay the balance, BCS had offered Miss. [redacted] a settlement in the amount of $4,132.86 over the course of twelve months, as well as additional hardship programs if needed. Miss. [redacted] did state that it was something she would like to look into and would also like something in writing showing the plan being authorized, and would call back later to discuss the arrangement. BCS did send Miss. [redacted] a letter showing exactly what was authorized per the conversation that was had, but never heard back from her regarding her options. BCS did a follow up call the following day to discuss the arrangement, but was not able to make contact with her. After a 2nd attempt to try and discuss the arrangement with Miss. [redacted] the following day, she stated that she received information from her attorney to ignore us, and to stop all further communication. BCS did NOT contact Miss. [redacted] regarding this matter again. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Voicemails that were left mentioned taking legal action and wage garnishment, along with conversations with the person I initially set up the agreement with. I also consulted the original debtor along with creditors who supposedly had my account with their company and no one could state that it had been transferred with this company. The individuals answering the phone did not disclose the company only their first and last names. I did not receive an initial debt letter I received a letter after I set up a payment arrangement with this company and the information listed on the letterhead as far as their official email were concerned was invalid.This is extremely concerning as a I felt bullied into making an arrangement and later began recording calls myself because I felt as though I was being lied to.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows: • In January and February the consumer made payments to BCS. On March 1, 2017, a Paid in Full letter was sent to the consumer. • On April 28, 2017, a voicemail was left by the consumer stating that she had not received her letter. • On September 17, 2017, a voicemail was left by the consumer stating that she had not received her letter. Upon receiving this complaint, we have again sent the letter that the consumer is requesting. Please advise the consumer that if she does not receive the letter to please call our office between the hours of 9 am and 5 pm EST. and ask to speak to the floor manager. In addition, if the consumer would like us to email the letter to her, please have her call and make that request. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced due to our attempts at commuication. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting BCS, we verified the debt in question under all state and federal guidelines. Miss. [redacted]
questioned the validity of the debt and therefore proceeded to question the validity of our company. Our office explained
that we received a valid debt from our client and we are trying to collect on the debt owed in the amount of $782.30. Any
documentation that we would have delivered to Miss. [redacted] would have been under all normal guidelines by law. She
proceeded to continue about the placement of the debt with our office, and we sent her the original dunning notice
immediately via email and also gave her the direct line to our client so she could validate the debt and placement
herself. She said she would contact the client and would get back to us regarding the account. Miss. [redacted] never
contacted BCS again regarding the debt. Please keep in mind we only called Miss. [redacted] for one day and upon
receiving the complaint Miss. [redacted] did not receive another call.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me. I do want to know if they sent that to the creditor as well however I cannot get ahold of them by phone or email.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows: • On January 9, 2017 and January 10, 2017, calls were made to the consumer on the numbers provided with the account and messages were left for the consumer to call back. • On January 13, 2017, the consumer entered into an arrangement with BCS. • On February 28, 2017, the arrangement was canceled due to this complaint. Let it be known that the associate in question was very new to BCS at the time this incident took place. He came from another company and had just finished training with us. His demeanor and practices were ones that were tolerated at his last company, but not with ours. He has since been released from employment with BCS as he did not not and would not follow our policies and procedures. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max [redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do not agree with what the GM has stated. I have left several messages for the GM to contact me even emails to reach out to me and no one has yet returned any of my messages. By closing my account and never being contacted is defeating the purpose. We have not settled on anything and I would like to settle. My intentions are to pay but when I was spoken to I was told that I had no intentions of paying and I was a thief. Is this the way you conduct business ???? why is my account being closed anyway ? I reached out to [redacted] compliance dept. and they advised me that I should speak to the GM and only the GM to settle the matter and that is what I have done and no response yet. Again by closing my account and never being contacted does not settle the matter my intentions are to pay I just don't think the tactics that are being used are LEGAL!!!!
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Miss. [redacted] description of what transpired. As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact. BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS representative. Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be contacted by BCS regarding this matter. Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter. Sincerely, Max W. General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter.
BCS has concluded that we respectfully disagree with Miss. [redacted]’s description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting the office, the debt in question was verified under all state and federal guidelines. Upon
Miss. [redacted] verifying the debt, we had authorized a settlement that would best fit Miss. [redacted]’s finances as well as
our client’s guidelines. A settlement was authorized much lower than the actual charge off amount from the original
lender. We then proceeded to send Miss. [redacted] an outline of her payment schedule in writing via email. Unfortunately
per the complaint we had received, we could not resolve this matter or proceed to have her debt paid off.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any
BCS representative.
Upon receiving Miss. [redacted]’s complaint, we closed her account and returned same to our client. Miss. [redacted] will
not be contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were
in accordance with state and federal requirements. Unfortunately per the details in Miss [redacted] complaint, this is the
major issue we had run into. Miss. [redacted] was trying to have BCS representatives disclose third party information in
regards to the consumer/debtors personal information. Also upon Miss [redacted] wanting her number deactivated/removed,
we had done so per her request. Miss [redacted] continued to contact our office speaking to different representatives trying to
receive additional information that we can’t disclose.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed the account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max W[redacted] General Manager